Hearing & Balance Services of Reston

“I was naive to read the reviews and make an appointment. Please avoid this office. We visited the office in the summer of 2023. There is only one provider in the office Bhama Pathak. The office is old. Another person in the office is her relative taking the phone calls. He is extremely rude and lacks manners, uses coarse words in conversation, and demonstrates unprofessional behavior. The office is a mess, the staff forgot to submit our order and send authorization to the insurance until months later, and multiple phone calls and insurance involvement. Instead of an apology, they blame us for not paying directly to them ($1,500), but going through the insurance. There are only 3 people there Bhama herself, her relative at the front desk, and a young secretary. There is no line to make an appointment as there are no visitors. The office tries to manipulate and press to buy hearing aids directly from them. They are not interested in working with insurance. Please avoid it.”

“Our experience with doctor Pathak was beyond our belief. Dr "Bee" is the nicest, most caring doctor we´ve ever met. The gentleman at the front office was terrific with a friendly attitude and smiles. This is a customer service you rarely see these days! My beloved husband was treated with professionalism and care. Coming here is like dealing with trusted family. We love you doctor "Bee" !”

“I have nothing but good things to say. Excellent and caring service, there isn't a better place to go.”

“I have been to different hearing aid places before, but this facility is absolutely wonderful and the very best. When it comes to evaluation, explaining everything and the very best customer service, no other place has been able to beat them. I do recommend them wholeheartedly. ”

“THIS IS THE SECOND SET OF HEARING AIDS THAT I'VE GOTTEN FROM DR. BHAMA PATHAK. SHE IS THOROUGH, PROFESSIONAL AND VERY GOOD AT WHAT SHE DOES. THE SERVICE AFTER THE FACT IS EXCELLENT. I WOULD HAVE NO HESITATION IN RECOMMENDING HER TO ANYONE - AND ACTUALLY, I HAVE!”