Fairfax Hearing Center

“Thorough testing and explanation of results - options for hearing aids were good along with demonstration of the devices. Wonderful experience. Recommend for anyone needing hearing aids. ”

“The receptionist and Dr. Carter were professional, pleasant, and knowledgeable.”

“Have been a patient of Gena Marino for more than a decade. Excellent patient care, compassionate nature, professionalism, knowledge, and experience. ”

“Fast and good service with care. Great service and outstanding. I strongly recommend Gina Marino, audiologist.”

“Excellent experience! Staff was very helpful and Dr Marino was the best.”

“I’ve been going to Fairfax Hearing Center for over 4 years now, and have been so impressed throughout by their efforts to go the extra mile for their patients. From convincing my hearing aid company to “upgrade” one ear to the next modem for free (because the model I chose wouldn’t stay put), to always finding time for me on the schedule if I’m having trouble, and every little moment in between, the doctors and staff are a true pleasure to have as my hearing care team. ”

“Very professional and patient with explanations. Have helped me considerably ”

“Tremendous customer service here. Major companies could learn a LOT from studying how Dr. Marino & LaShea Haskins comport themselves each day in the professional working environment. The patient is first. Always treated with civility, empathy, compassion & professionalism @ Fairfax Hearing Center. These folks are the best. Full stop. The best. Very responsive for info & when setting or changing appointments. I travel to their location in Merrifield from Arlington, gladly so. I actually look forward to my appointments. Pleasant, punctual(!) & very good at what they do, they have an underlying passion for their work. Not that common in northern Virginia these days! Thank you Dr. Marino & LaShea Haskins.”

“Excellent service and quality care. ”

“Dr. Marino took extra time to explain my condition. She answered all my questions patiently and was thoughtful and open about available options. A great visit and a trusted partner.”

“Dr Carter is terrific. Both professionally and her personality. We got right down to the test. She is very compassionate and respectful. Thank you!!!”

“Every one great. IF anything went a bit awry immediately fixed. The receptionist, Lashay, just WONDERFUL!!!! She gives a warm welcome which sets a tone for the whole experience. ”

“Dr. Marino goes above and beyond to service your hearing needs. Have been a patient of hers for over 10 years and I am grateful for all she has done for me. My whole family appreciates her. The Best.”

“Dr. Carter is an outstanding professional. She really made me feel that she is most interested in finding the best option for the client, with no sales pitch whatsoever. I really appreciated that. I recommend the services of Dr. Carter to anyone who suffers from hearing loss.”

“Dr. Marino is an outstanding professional, personable, caring, attentive and most interested in finding the best option for the client, with no sales pitch whatsoever -- the best in the profession. My wife and I are delighted that I have Dr. Marino as my specialist and I unhesitatingly recommend her services for anyone who needs a highly qualified and talented Audiologist. ”

“Dr. Marino was absolutely super. I was in need of getting my hearing aids working properly. She and her staff went above and beyond to clean the instruments, as well as give me a hearing test so that they could adjust them properly. An outstanding experience. I would highly recommend them.”

“I was seen promptly, the office was clean and equipment seemed state of the art, and my audiologist was personable and seemed knowledgeable and capable. ”

“Dr Marino spent a great deal of time explaining and administering hearing tests for me. She also has worked frequently with my husband who feels her service and her office staff are exemplary.”

“Good experience getting an evaluation - Dr. Carter answered all my questions so I could make decisions about further steps. ”

“Dr. Marino is fabulous - she came highly recommended by my GP. Dr. Marino is very knowledgeable and patient and if you have been putting off having your hearing checked TODAY is the day you should make an appointment with her. You will be so very glad you did! ”

“Dr. Carter was thorough and professional in conducting my hearing test. She took the time to explain the results and discuss my current hearing aids and when I should consider replacing them. ”

“Dr. Marino provided me with a audio test to determine the amount of hearing loss. Her and her staff were professional and efficient throughout the process. Dr. Marino answered all questions to my satisfaction. For all hearing issues this is the place.”

“I love my hearing aids! Dr. Marino did a great job, outstanding professional. Thanks to her and staff, my quality of life is much improved. Thank you Fairfax Hearing and Phonak!”

“Very efficient, fairly priced practice. Thorough examinations by qualified physicians. Excellent testing by qualified audiologists. I have full confidence in the recommendations and treatment provided by this firm.”

“My hearing aids are wonderful. They provide significant range of volume plus the sounds are crisper, sharper and more distinct. ”

“Got the hearing aids 3-25-19. Right now all is working good. Getting used to turning the volume up and down but it's only the second day.”

“Assisted by a helpful and friendly office, Dr. Carter has been a great support in helping to address my hearing challenges by her accessibility, competence, personal care, and good command over her field. Thank you. ”

“Dr. Marino is a wonderful audiologist and a warm and caring professional. She’s been most responsive when I have a concern. Lashea in the front office is lovely as well. She quickly and skillfully fixed a problem I had with my aid when I came in with just a day or two notice since I’d said I would stop by on my way to a work meeting. I recommend them highly. ”

“Although I had originally been resistant to the whole idea of wearing hearing aid(s), I have now been a satisfied hearing-aid patient with Fairfax Hearing Center for more than 3 years, and have found that Dr. Marino was fully correct with her original findings and recommendations for my hearing scenario. Dr. Marino has been my primary provider here and I am currently using hearing aid solutions recommended and fitted by her. Throughout, she has provided extremely professional care, including periodic testing to accurately monitor my hearing parameters and adjusting and maintaining my hearing aids accordingly. She has also been accommodating with my requests for creating unique combinations of settings with my very-adaptable hearing aids to provide me optimum hearing in unique conditions...”

“I was assessed for, and received, hearing aids from Fairfax Hearing Center more than 3 years ago. Hearing aids are always a tricky thing to program for EVERY setting (never mind SOME), on top of the fact that some bizarre structural things with my jaw made the CIC hearing aid for my left ear either wobble to the point of falling our, or be so tightly in that it mimicked pressure change effects on my small ear canals!! Throughout that process, Dr Rollins (previous audiologist), Dr Marino, and Dr Carter have been nothing but pleasant, skilled, and a real advocate when dealing with the hearing aid’s manufacturer (Drs Marino and Rollins). Thanks to them, I got the hearing aids that I wanted, never once left feeling foolish for all the work I was causing. The office is beautifully run, too - recommend whole heartedly!! ”

“I was having trouble with one of my hearing aids, particularly with a "warbling" in my left aid. Although Dr. Marino could not detect any mechanical problem, she replaced the speaker and re-programmed both aids, and my hearing improved 100%. Thanks for taking the time to listen to my concerns. ”

“I have been seeing Dr. Marino for about 10 years. In my opinion Dr. Marino is a wonderful doctor, a wonderful audiologist, and a wonderful person. I have been partially deaf for about 60 years, ever since the Army. For many years hearing aids could not help me. Technology in hearing aids has made fantastic improvements, and Dr. Marino knows how to select aids and adjust them to match the needs of the patient. My new Oticon Hearing Aids are so good. I hear sounds in my left ear I have not heard in decades. The aids are also integrated with my iPhone, which gives me control of the sound like I’ve never had before. Dr. Marino and Fairfax Hearing Center have earned 5 stars. ”

“I was concerned about declining hearing in specific situations, so I scheduled a screening. Gena Marino tested my hearing and explained that my hearing loss was not yet at a stage that would make a device worthwhile. She suggested I get retested in a year and offered to send a reminder. She could easily have sold me an expensive hearing aid, instead she earned my trust. That’s a rare commidity.”

“I CAN HEAR :-). Thank you Dr. Gena Merino and Team! After taking my Dad to Dr. Merino for over 8 years; I realized that it was time for me to become a patient. Too many situations of my saying: "Sorry?", "Could you repeat that?", "Whaat?"... I didn't realize how much I was missing or how much I needed a professional's help. Denial had set in. I love my new over the ear hearing aids! They have rechargeable batteries; an APP that works with my smart phone; are barely noticeable; and Now I Can Hear! Plus Dr. Merino and her Team are outstanding professionals and a pleasure to visit. Thank you Fairfax Hearing Center :-).”

“Gena tested me two years ago and proved to me I needed hearing aids. Reluctantly I got fitted and today I can’t do without them. The Hearing center provides great service. After two years my right device stopped working. I made appointment with Gina, it took her 5 minutes to diagnose and repair. No charge. If you think you need hearing aids or you are constantly asking people to repeat what they are saying go visit Gena at Fairfax Hearing Center. Testing and diagnoses it quick and easy. ”

“I’ve been visiting Fairfax Hearing since 2015. Not only do the staff know who I am when I call, they make every effort to accommodate my crazy schedule. Dr. Gena Marino tirelessly worked with me to find the right solutions for my needs, to include working with my insurance. And LaShay, in the front office is a rockstar. ”

“I had a very positive experience at Fairfax Hearing Center with Gena Marino, Doctor of Audiology, she was very professional and thorough. I could not be more pleased with my new Oticon hearing aids - a real quality life improvement. ”

“Employees at FHC are experienced, intelligent, exceptional professionals. As a long standing client, I know when I visit their office, I will be met by capable, dependable, helpful staff. They are the best! ”

“Fairfax Hearing Center's audiologists and staff are the best. I am so happy and thankful that they have been able to solve my hearing problems and I feel confident that they will continue to find the best solutions for me. Not only are they experts in this field, they are friendly, efficient and they go out of their way to make a visit to their office a very pleasant experience. ”

“Doctor Marino provides total explanation of hearing aids, use and care of all aspects of your equipment. Also the importance and benefits in using hearing aids. Hearing staff is friendly and helpful with any questions.”

“I am relatively new to the FHC, but have been very pleased with Dr. Carter's interventions. She is knowledgeable and efficient and is a good teacher regarding my hearing aid that is not one promoted by FHC. (I purchased it through a previous audiologist and needed a refresher on it's settings.)”

“I was very sick when I got to the office, Claudia helped me up to the ENT clinic. When I came back down and had not had the hearing test, LaShea and Claudia got me back up to the ENT and made sure I was taken care of, great ladies. Dr. Blank put a tube in my ear. They are a great team and I would recommend them to everyone. ”

“The service was excellent. Laura Carter was very informative. I gained knowledge about hearing health and opportunities to preserve and improve my hearing for the future.”

“This is the second time that I have purchased hearing aids from the Fairfax Hearing Center. Doctor Marino has always been very helpful and took a great deal of time explaining the options to find the best product for my needs. Based on my personal experience, I highly recommend Dr. Marino and the Fairfax Hearing Center. Great job!”

“What a great experience. I needed to learn about my hearing issues and whether or not I'd need a hearing aid. Had a total assessment. Dr. Marino was thoughtful, considerate, totally knowledgeable and professional. She demonstrated and explained her hearing aids. No pressure; just information. Overall an excellent experience PLUS a friendly staff. Can't say enough good things.”

“I love the professional experience I receive each time I interact with the staff. I feel like one of the family. I am so thankful to have found this office to partner with me on my hearing health. ”

“My experience at Fairfax Center has been extraordinary. Dr. Marino is caring, thorough, an excellent communicator, and extremely current in audio technology. When a new aid became available she took me through the features and benefits and set me up perfectly. There have been times where I needed an adjustment and if Dr. Marino was not available that day, Dr. Carter stepped in and treated me like I was her own patient. The entire experience is superb. ”

“I have had extremely positive experiences with first Dr. Marino and Dr. Carter. They always make both my husband and me feel valued as long time clients. We have highly recommended their services throughout the years to friends. They always take care of our needs, from providing us the life changing experience of first being able to hear so much better when we first received our hearing aids to troubleshooting any issues that need resolving to providing supplies, maintenance, and hearing checkups. We have been with Dr.Marino for nearly ten years. The staff is unfailingly helpful and friendly. We woud highly recommend their clinic. ”

“Great service. Always attentive, responsive, and meeting my needs. Recently my left hearing aid stopped working. I dropped in during walk-in hours and the problem was repaired in less than five minutes. When I called about it the day before, I received a prompt response by phone, and directly from the doctor. Great place!”

“After suffering from tinnitus and hearing loss for years, becoming more isolated in conversations and even watching movies I decided it was time to see a professional. Dr. Carter is a wonderful and knowledgable professional who made me feel comfortable, explained the overall situation and fitted me with the appropriate hearing aids. I was stunned and tears came to my eyes. Thank you Dr. Carter. ”

“Dr. Marino listened to my concerns and took time to make sure I had a complete hearing test and then listed all of my options. I am happy with my new hearing and credit her for her expertise and good advice. I felt cared about as a patient! I would highly recommend Dr. Marino and Fairfax Hearing Center. ”

“I got excellent service. Very professional and friendly, if you have any questions about your hearing or lack of it this is the place to go. The Doctor answered all my questions; I would recommend them to anyone in need.”

“The staff are very friendly and helpful. The Doctors are gentle, understanding and eager to please. A very professional group.”

“It was a rude awakening that I needed hearing aids in both ears but the experience was very easy. I didn't even need any adjustment in learning to wear them. Everyone in the office was pleasant and very professional. Will recommend! ”

“Dr Marino and her staff have consistently been friendly, helpful and professional in all of our dealings.”

“It is always a joy to visit and receive such outstanding service and care.”

“Very professional and always helpful.”

“Very professional and knowledgeable. Patience and compassion both were gratifying. ”

“After trying several highly-regarded places for my son and not finding the overall quality of service that we were looking for, we had our first appointment at Fairfax Hearing Center with Dr. Marino last week. Dr. Marino's diagnosis was right on spot. She knew exactly how to handle a preteen with no interest in either receiving a hearing test or using hearing aids (who now is considering!). She didn't make us feel rushed. In short, Dr. Marino was just wonderful! The office manager, Lashea, was also lovely. We're so glad to find a hearing center where my son can receive continuous care!”

“Dr. Marino is very helpful and Fair. I do and will continue to vist her for all of my hearing issues. I have other options such as the VA, but I prefer her expertise.”

“Dr. Marino was excellent in her evaluation of my problem.”

“Fast,competent service and a readiness to help as needed. I came away fully conversant with the relatively complex introduction into the use of OTICON equipment and I'm a slow learner!”

“I went to Fairfax Hearing Center to get new hearing aids. I wanted to try Lyric. The audiologist (Dr. Carter) was fabulous! Turns out Lyric is not a good option for me--but Fairfax Hearing Center is. I will definitely return for my hearing needs. Highest recommendation.”

“I took my father to see Dr. Moreno and she was amazingly patient and understanding. He is 93 and almost totally deaf, but she took her time with him and made sure he understood her and what was going on. I don't know if it was deliberate, but she wears/wore bright red lipstick and it helps immensely with those who watch lips to help understanding. She cleaned his ears and he is very sensitive but I felt she was careful and gentle. She answered questions about potential financing clearly and fully. We plan on going again to continue the process of fixing the plugs on his current hearing aids which were not even purchased there, and looking into getting newer, hopefully better ones. I would recommend Dr. Moreno and her services. ”

“I am impressed with the courteous, professional staff and find their location very convenient. I chose to go there based on a recommendation from my aunt and found Fairfax Hearing as good as she said they are. They seem thorough and still have time to be very friendly, make sure you are satisfied, and get all your questions answered.”

“Fairfax Hearing Center has provided great service. The hearing aids have helped significantly. Conversations can now be heard instead of asking people to repeat what they said. ”

“Dr. Marino was excellent. I had been struggling with former hearing aids. She listened to issues and suggested the hearing aids that changed the quality of my life. ”

“A very professional and kind staff. ”

“Thank you all for being such a caring and professional experience, always read questions and prescribe the proper aid when necessary, and adjust when needed and a plus to have. ”

“My first experience getting hearing aids and Dr. Gina was excellent at explaining the process to me and helping me learn how to insert the aid into my ears.”

“I have had a very positive experience. Dr. Gina 's guidance and help has been outstanding. The office staff is also friendly and professional.”

“The Doctors and staff are very professional and pleasant. I'm impressed with their through examinations. ”

“Gina is super, I am on my second set of hearing aids with her as my doctor and she has always been kind and patient, answers all your questions and follows up too!”

“Dr Carter and Claudia and the entire team at Fairfax Hearing Center are fabulous. From the first phone call to the final fitting, every aspect of the process was professional, thoughtful, cheerful, efficient, and satisfying. They are as competent as they are caring. Thank you so much FHC! Why did I wait so long to get hearing aids??!!”

“Thank you so much for all the efforts done to help me improving my hearing. Thank you for the expertise and professionalism of Dr. Dina Rollins. I am a lucky person because I chose Fairfax Hearing Center. Best regards. ”

“I liked the personal attention, knowledge of hearing aids to fit patient and front desk staff, everyone was very helpful. ”

“Excellent service. Very professional and friendly, will recommend to my friends in need. ”

“I have been under Gena's care since September 2012. I would rate her as follows: provides great care and provides the very very best services. ”

“The service is fabulous. Dr. Marino is extremely helpful and supportive. She went the extra mile to ensure that I received the hearing aids that best fit my hearing loss and met my financial situation. One issue I hate is having to wait to be seen 10 + minutes after my appointment time. At both of my appointments Dr. Marino saw me at the exact time of my appointment. You can't beat the free Batteries for the life of my hearing aids, free Quarterly cleanings / check-ups, free Follow-up visits and free Annual hearing screening. Scott ”

“Gina was a wonderful help and I was shocked at my improvement in hearing. ”

“Dr. Jena Marino's welcoming and attentive manner and williness to allow time to address any hearing issues and to follow up. As a patient of Dr. Marino's for 10 years, I appreciate the friendliness of her entire office staff. ”

“I recently got hearing aids for the first time. Dr. Carter was very helpful and supportive through the whole process. ”

“Today was a 6 month follow up visit. I like that they are keeping track of me and my hearing problems. I do like my audiologist Gina Morino. ”

“I liked that as soon as we walked in, everyone was friendly. They answered all my questions and my husband was getting the hearing aids! So very nice!”

“I wanted to thank you for help and guidance through this new phase of our lives. You have been fantastic in being able to cope with my very peculiar personality. You hung in when most others would have moved on. I do no envy any person having to deal with me. I am so very happy with you and your practice and where we are moving forward. I truly trust you to lead us through my hearing health and improvement. There are a lot of other really good products out there, but the big difference and the final decision was all about who I felt I could really trust and rely on. ”

“Completely satisfied. Dr Marino and the receptionist were helpful and considerate. Questions by both my wife and me were answered to our satisfaction. This was not easy since this process was new to both of us, and we were befuddled at the beginning.”

“Everyone was so friendly and made me feel comfortable by showing me they cared. I couldn't have found a better place to have my ears checked. I love my hearing aids and it's so great to hear again. Dr. Dina Rollins is a gold star winner. ”

“I like Fairfax Hearing. The staff is friendly, knowledgeable and professional. You get what want, not what you are talked into and there's plenty of free handy parking! ”

“I have been seeing Dr. Marino for at least 8 years, and could not be more pleased. I have worked with several audiologists in the past 25 years I have been wearing hearing aids. Gena is definitely the best. I trust her judgement and don't feel I ma just being sold on the latest gadget. Also, the staff is terrific and I do enjoy my visits to the office. I highly recommend Dr. Marino”

“I chose Fairfax Hearing because it is conveniently located, not far from Fairfax Hospital and the beltway. Dr. Romero was very professional and competent in identifying and describing my range of hearing loss. Through in-office testing of several hearing aids, I selected a pair of comfortable aids that were easily linked to a computer and adjusted to improve my hearing for the range I was deficient. After 6 weeks of use, I have no doubt that I made the right choice in terms of terrific hearing improvement, relying on Dr. Romero, and the long term support provided by Fairfax Hearing. ”

“Gena Marina was very, very patient with my mother. The facility was very, very clean. Thank you. ”

“The entire staff was friendly, helpful and very professional, as well as efficient. The audiologist, Dr. Rollins, was very clear in her instructions, diagnosis and recommendations. I would definitely recommend this practice to others. ”

“I chose Fairfax Hearing because it is conveniently located, not far from Fairfax Hospital and the Beltway. Dr. Romero was very professional and competent in identifying and describing my range of hearing loss. Through in-office testing of several hearing aids, I selected a pair of comfortable hearing aids that were easily linked to a computer and adjusted to improve my hearing for the range I was deficient. After 6 weeks of use, I have no doubt that I made the right choice in terms of terrific hearing improvement, relying on Dr. Romero, and the long term support provided by Fairfax Hearing. ”

“I thought everything was the best. ”

“She seemed to really know what she was doing. ”

“Using my current hearing aid, my hearing has been improved substantially. My thanks to the Fairfax Hearing Center and Dr. Marino for her help. ”

“The professional and knowledgable demeanor by which my particular problems where addressed. The staff has always been friendly and ready to resolve any problems with a can do attitude. ”

“I liked the friendliness of the receptionist, Claudia. The professionalism of Gena, the courtesy of both. A very professional, friendly, knowledgable and helpful were both of the above. They are keepers. Without their impact I would not have purchased hearing aids. ”

“Always pleasant, prompt attention from everyone. ”

“They are really friendly people.”

“Everyone knows your name even when you drop in for supplies. The staff and audiologist is helpful and work to meet your individual needs. ”

“I've tried twice previously to use hearing aids — they didn't help. My Lyric's are great - I can hear better — even my wife! Also, Gena is fantastic. ”

“They listen to your concerns; help to resolve problems immediately; very patient with patients; help to locate vendor to supply adj. phone for hard-of-hearing patient. ”

“I like the friendliness of the staff and how they help you learn. ”

“Dr. Marino has all the patience in the world making sure that we are happy with our new hearing aids. She really understands our hesitation about wearing the aids and makes sure we are comfortable with them. I would highly recommend them to anyone.”

“Personal, easy response to request. Attention to detail. Appreciated and willingness to solve issues. ”

“Knowledge, skill, compassion. ”

“I went there and bought a hearing aid. I think there was some misunderstanding on what I needed. They've been very nice, but I don't have time to go back and change my hearing aid. They are courteous and nice and they have been trying to accommodate me.”

“Prompt and courteous service. Professional and friendly. (Nice new facility too). ”

“With another model of hearing aid, I look forward to a pleasant evening out with friends where I hope to hear amidst a cacophony of noise! Dining out will be a new joy!”

“I like the space and time to ask questions and the ease in clarifying insurance reimbursement procedures. Thank you!”

“Fast and efficient. ”

“I liked their personal attention and concern for my individual needs. ”

“New hearing aids changed my life for the better. ”

“I like everything about them. ”

“The service I had in past years was always very pleasant. Questions were answered very efficient and staff was always there to help.”

“Very professional and knowledgable. Office friendly and walk-in hours very convenient. Dr. Marino extremely helpful and spends as much time with you as needed. She keeps up with the latest technology. ”

“I think she was very much patient, not in a hurry, and she really tried to look into the problem. That's a good thing I liked about her.”

“She was very patient at hearing the issues and she was not rushing. That is what I liked about her. ”

“I thought she was professional. ”

“Very friendly, No wait time.”

“Professional”

“Knowlageable about products.”

“All the staff were nice,friendly and efficient”