Clinic staff
Kim Kragt
Ms. Kragt has been an audiologist for 15 years. She joined the staff at Constance Brown Hearing Centers in 2005 and became the Clinical Director in 2013. Prior to coming on board at CBHC, Ms. Kragt worked in a private-practice audiology clinic in Grand Rapids. She graduated from Northern Michigan University with a Bachelor of Science Degree, earned her Master of Arts degree from Michigan State University, and received her Certificate of Clinical Competence from the American-Speech-Language-Hearing Association. She is a member of both the American Speech-Language-Hearing Association and the American Academy of Audiology. Ms. Kragt enjoys working with both adults and children, and her passion is helping patients and their families to establish and work towards their individual hearing goals.
Rachel Clayton
Mrs. Clayton received her Bachelor of Science from Western Michigan University and Master of Arts degree from Indiana University. She completed a fellowship year at Henry Ford Hospital in Detroit. She received her Certificate of Clinical Competency in Audiology from the American Speech-Language-Hearing Association in 1998. Mrs. Clayton has been a member of the Constance Brown clinical staff since 1998. She is a member of the American Speech-Language-Hearing Association. Mrs. Clayton has experience in all areas of clinical audiology and hearing aid technology. She enjoys working with children and adults. She is very interested in hearing aids and helping people get the most out of their technology. “I grew up with a family member with hearing loss. I don’t know what it is like to have a hearing loss, but I know what it is like to be the family member and to witness first hand all the challenges hearing loss can present. This is what brought me to audiology, and this is what keeps me focused on providing the best possible care for each one of my patients.” Mrs. Clayton has been an audiologist for 19 years.
Kate Hamann
Ms. Hamann received her Bachelor of Science degree in Speech Pathology from Carlow University, and her Master of Science degree in Audiology from the University of Michigan. She received her Certificate of Clinical Competency in Audiology from the American Speech-Language-Hearing Association in 1987. Ms. Hamann has been a member of the Constance Brown staff since 1995. She is a member of the American Speech-Language-Hearing Association. Ms. Hamann also serves as an Advisory Committee member for the State of Michigan Early Hearing Detection and Intervention Program (EHDI). Ms. Hamann has clinical experience in all areas of audiology. She enjoys working with all ages but finds it especially gratifying to work with hearing impaired children and their families. Her areas of expertise include pediatric diagnostics and hearing aid fitting as well as auditory processing. Ms. Hamann has been an audiologist for 32 years.
Samantha King
Dr. King joined Constance Brown Hearing Centers in 2008, and has experience in all areas of clinical audiology and hearing aid technology. She received her Bachelor of Science degree from University of Illinois, her Doctor of Audiology (Au.D.) from Western Michigan University, and her Certificate of Clinical Competency in Audiology from the American Speech-Language-Hearing Association. She is a member of the American Speech-Language-Hearing Association. She loves working with her patients “because everyone has their own story. I like to learn about their lives and help them to become reacquainted with the world that they have been missing because of their hearing loss. Hearing loss can be so isolating and it is so rewarding to help my patients come out of that isolation and reconnect with loved ones.” Dr. King has been practicing audiology for nine years.
Amanda Knapp
Dr. Knapp has been practicing audiology for six years. She received her Bachelor of Arts degree from Michigan State University and her Doctor of Audiology degree from Western Michigan University. She received her Certificate of Clinical Competency from the American Speech-Language-Hearing Association in 2011. Dr. Knapp joined the staff at Constance Brown Hearing Centers in August 2013. Prior to joining CBHC, Dr. Knapp worked at an ENT office in East Lansing, MI. She has clinical experience in all areas of audiology and hearing aid technology.
Clinic reviews
Read 12 verified patient reviews for Constance Brown Hearing Centers! Their average review score is 4.33 () from 12 reviews.
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“Went and had a hearing test, the doctor said I had definite hearing loss, that she wanted to refer me to a Nose ear throat doctor to check my hearing due to the severity of hearing loss. I said yes please. I waited about 3 weeks and did not hear from no one. I called the Kalamazoo office and asked about the referral and the person answered the phone said that there was no referral in my chart and that my insurance did not cover hearing aids! I triple checked my insurance and YES they cover them. So I will go to another hearing center to have my hearing check and hopefully they will be more communication than Constance Brown hearing. Remember customers are what pay your paycheck! This is one customer that will not walk back in your doors”
Received 12/05/2017Official Response from Constance Brown Hearing Centers:“Thank you for bringing this matter to our attention. We regret that you had an upsetting experience with us, Scott. We never want patients to have a negative experience so please accept our sincerest apology. We’d like to contact you to hear more about your experience and discuss opportunities with our Clinical Director to help you address your hearing loss.”
“It was good. I was treated real nicely and she let me know what was going on and how to take care of them myself. She was very informative. She let me know all about the products, how they worked, how to take care of them. She explained everything really explicitly so I had nothing to worry about. She was very nice.”
“While visiting with my son my left hearing aid needed serviced. He called and I was given a same day 2:30 appt. not only was my problem fixed, they checked my R aid and serviced it also. Very courteous and friendly. Most impressive. So happy to know they will be there if I need them again. Thank you so much”
“She was sincere, tried her best to make it work for my hearing. ”
“These people aren't upfront about costs. While I was there for an appointment the tech asked if I wanted my hearing aids checked. No costs were mentioned. It seemed reasonable since I bought them there. I thought it was part of the check up I was there for. Then leaving I was hit with an extra $50 I didn't expect. I felt taken advantage of. Since my appointment I've found other people I know that go there saying the same thing happened to them. They made extra money that time but I won't be back as a customer in the future. If they ask to do anything for you be sure to ask about the costs. ”
Received 03/19/2018Official Response from Constance Brown Hearing Centers:“We at Constance Brown Hearing Centers are sorry that you feel that we have taken advantage of you - that certainly would not be our intent. I would like to address your concerns and clarify with additional information. Appointments are scheduled with our audiologists, who have years of training and have a Masters or Doctorate of Audiology degree. They are not technicians. Keeping our costs low and only charging for services as needed is our pricing philosophy. The cost of hearing aids at our Center includes 2 years of service for the hearing aid(s). If services are needed beyond this time frame, we do charge for the services performed. If cost is a concern, it is best for patients discuss this at the beginning of the appointment, especially when the hearing aid is out of the 2 year warranty. ”
More information
Hours of operation
| Sunday | Closed |
| Monday | 7:00 am - 6:00 pm |
| Tuesday | 7:00 am - 6:00 pm |
| Wednesday | 7:00 am - 6:00 pm |
| Thursday | 7:00 am - 6:00 pm |
| Friday | Closed |
| Saturday | Closed |
Clinic links
Accepted forms of payment
- Visa
- MasterCard
- Discover
- Cash
- Check
- Debit
- Insurance accepted, please call for details