Constance Brown Hearing Centers
Clinical Director, MA, CCC-A
Dr. Kim Kragt is a licensed audiologist for over a decade. She joined our team of professionals in 2005 and is currently the Clinical Director. Dr. Kragt earned a Bachelor’s degree and a Master’s degree from Michigan State University. She holds a certificate of clinical competence in audiology from the American Speech Language Hearing Association and is a fellow of the American Academy of Audiology. Dr. Kragt helps people of all ages gain their quality of life back by helping them towards their hearing healthcare goals.
Dr. Rachel Clayton is a licensed audiologist with nearly two decades’ experience helping people achieve healthy hearing. She earned a Bachelor’s degree from Western Michigan University and a Master’s degree from Indiana University. She holds a certificate of clinical competence in audiology from the American Speech Language Hearing Association and has been one of our professionals since 1998. Dr. Clayton specializes in clinical audiology and the latest in hearing aid technology. She works with people of all ages providing the best possible care for each patient.
Dr. Stacey Braund is a licensed audiologist who earned a Bachelor’s degree from Western Michigan University and a Doctorate in audiology from Wayne State University. She holds a certificate of clinical competence in audiology from the American Speech Language Hearing Association and has 6 years’ experience in hearing healthcare. Dr. Braund specializes in diagnostics, patient education and the latest in hearing aid technology.
Dr. Samantha King is a licensed audiologist with a decades’ worth experience helping people achieve healthy hearing. She earned a Bachelor’s degree from the University of Illinois and a Doctorate in audiology from Western Michigan University. She holds a certificate of clinical competence in audiology from the American Speech Language Hearing Association and joined our team of professionals in 2008. Dr. King takes a personal approach in helping her patients by learning about their lives so she can personalize the solution to better hearing.
Dr. Amanda Knapp is a licensed audiologist who earned a Bachelor’s degree from Michigan State University and a Doctorate in audiology from Western Michigan University. She holds a certificate of clinical competence in audiology from the American Speech Language Hearing Association and has six years’ experience in hearing healthcare. Dr. Knapp gained experience working in a variety of clinical settings prior to joining our team in 2013.
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Read 12 verified patient reviews for Constance Brown Hearing Centers! Their average review score is 4.33 () from 12 reviews.
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“Went and had a hearing test, the doctor said I had definite hearing loss, that she wanted to refer me to a Nose ear throat doctor to check my hearing due to the severity of hearing loss. I said yes please. I waited about 3 weeks and did not hear from no one. I called the Kalamazoo office and asked about the referral and the person answered the phone said that there was no referral in my chart and that my insurance did not cover hearing aids! I triple checked my insurance and YES they cover them. So I will go to another hearing center to have my hearing check and hopefully they will be more communication than Constance Brown hearing. Remember customers are what pay your paycheck! This is one customer that will not walk back in your doors”
Received 12/05/2017Official Response from Constance Brown Hearing Centers:“Thank you for bringing this matter to our attention. We regret that you had an upsetting experience with us, Scott. We never want patients to have a negative experience so please accept our sincerest apology. We’d like to contact you to hear more about your experience and discuss opportunities with our Clinical Director to help you address your hearing loss.”
“It was good. I was treated real nicely and she let me know what was going on and how to take care of them myself. She was very informative. She let me know all about the products, how they worked, how to take care of them. She explained everything really explicitly so I had nothing to worry about. She was very nice.”
“While visiting with my son my left hearing aid needed serviced. He called and I was given a same day 2:30 appt. not only was my problem fixed, they checked my R aid and serviced it also. Very courteous and friendly. Most impressive. So happy to know they will be there if I need them again. Thank you so much”
“She was sincere, tried her best to make it work for my hearing. ”
“These people aren't upfront about costs. While I was there for an appointment the tech asked if I wanted my hearing aids checked. No costs were mentioned. It seemed reasonable since I bought them there. I thought it was part of the check up I was there for. Then leaving I was hit with an extra $50 I didn't expect. I felt taken advantage of. Since my appointment I've found other people I know that go there saying the same thing happened to them. They made extra money that time but I won't be back as a customer in the future. If they ask to do anything for you be sure to ask about the costs. ”
Received 03/19/2018Official Response from Constance Brown Hearing Centers:“We at Constance Brown Hearing Centers are sorry that you feel that we have taken advantage of you - that certainly would not be our intent. I would like to address your concerns and clarify with additional information. Appointments are scheduled with our audiologists, who have years of training and have a Masters or Doctorate of Audiology degree. They are not technicians. Keeping our costs low and only charging for services as needed is our pricing philosophy. The cost of hearing aids at our Center includes 2 years of service for the hearing aid(s). If services are needed beyond this time frame, we do charge for the services performed. If cost is a concern, it is best for patients discuss this at the beginning of the appointment, especially when the hearing aid is out of the 2 year warranty. ”
Constance Brown Hearing Centers offers complete hearing health care services to patients of all ages. Our highly experienced clinical professionals provide expert testing, evaluations and offer the most advanced hearing devices that are available. We will partner with you to find the best solutions for your hearing needs and ensure a better quality of life through better hearing.
We have two locations to better serve you:
KALAMAZOO: 1634 Gull Road, Suite 201 Kalamazoo, MI 49048
PORTAGE: 4855 West Centre Ave Portage, MI 49024
Hearing care services
We provide full hearing services including:
- Hearing test for adults and children
- hearing aids – latest technology
- hearing aid dispensing and fittings
- hearing aid accessories
- hearing aid service including cleaning, checks, maintenance and repairs
- custom earmolds and hearing protection
- hearing aid batteries
Hours of operation
|Monday||7 am - 6 pm|
|Tuesday||7 am - 6 pm|
|Wednesday||7 am - 6 pm|
|Thursday||7 am - 6 pm|
Accepted forms of payment
- Insurance accepted, please call for details