HearingLife - Portage

“On May 18, 2017 I paid the cost, minus the insurance estimate, for hearing aids. Unknown to me at the time, that price was well over the agreed upon charge with my insurance carrier. I was handed a page to sign that the patient care coordinator, Brandy Vance pointed out the line stating I would be responsible for any charges insurance didn't cover. However, down towards the bottom of the page was a contradictory statement that regardless of insurance coverage I was responsible for the full price. In the rush to get it done and trusting that what was told to me, I signed. This was the only page I signed I was not given a copy of. Had I gotten a copy and read it in full I would have immediately cancelled the order. Hearing Life has been contacted multiple times about a refund due. They are hanging their hat on the fact I missed that line and refusing a full refund. Apparently they can't keep the portion of the payment that came from my HRA and have agreed to refund that amount. Even that was mishandled as Brandy charged me that amount rather than refunding it. Now I am waiting for the charge to be removed and the credit to be applied. It is over 3 weeks later and I have yet to receive my refund. This entire situation may be easier for me to swallow if the hearing aids worked worth a darn. I have returned on 3 separate occasions to have them readjusted with no results. I can't even wear them. Everything sounds as if I am listening through a paper towel tube. Hollow and garbled. I am extremely dissatisfied with both the service and product that they have offered. ”