A message from Sussex Audiology Services & Hearing Aid Center, LLC about COVID-19:
Beth is the owner of Sussex Audiology and has over 30 years of experience. She earned her Bachelor's Degree in Education in Speech Pathology and Audiology and her Master's Degree in Education in Audiology from the University of Virginia. She also spent 14 years in the U.S. Army as an audiologist.
Diana attended Montclair University where she received her M.A. in Audiology and earned her Doctorate of Audiology from the Pennsylvania College of Optometry. She has hosted and participated in community and industry functions to increase understanding and awareness for hearing impairment patients and their families. Diana joined the Sussex Audiology Services team in 2010.
Read 8 verified patient reviews for Sussex Audiology Services & Hearing Aid Center, LLC! Their average review score is 4.5 () from 8 reviews.
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“Very happy to have found Sussex Audiology. The professionals and staff have always been very effective and a pleasant. My experience with another audiologist was disappointing. Beth demonstrated that she was able to properly diagnose my need and had the patience to test several hearing aids until we found the one which best provides a meaningful improvement. I feel lucky to have Sussex Audiology as part of my health care team.”
“I am extremely grateful to have found Sussex Audiology. Beth and the staff have been very professional with all my needs. Having hear loss was very frustrating until Beth, as well as her staff helped me . I had gone for a hearing test in the past and was not happy with the way I was treated. But the way I was treated at Sussex Audiology by Beth and the time she spent with me, gave me the trust to believe hope and help for my hearing loss. I travel approximately two and half hours back and forth to Sussex Audiology and they are more then worth it! Professionals, yes, but more like a GOD send. Thank you for all that you do. Sincerely HAROLD”
“Unable to return for annual hearing test due to insensitive customer service. I was not provided with any replacement domes with my $5k hearing aid purchase. A subsequent Amazon purchase of domes yielded the wrong size. Over the phone the owner informed me they would not ship me any replacement domes even though the receptionist said they do not charge for this item. I would have gladly paid shipping! I should have been supplied with a handful of spare domes in the first place along with the $5k purchase of hearing aids. Also, cell phone reception is poor inside the office. When I asked if I could use the phone to briefly contact my employer (i was on call) in case they tried reaching me, I was refused. A simple phone call and some rubber domes were refused when they were making a $5k sale? Come ON. They don't mind paying postage for numerous letters informing me it's time for my next hearing test! I would have stopped in for domes but I was informed on the same call that I needed an ENT for a sinus/ear infection at this time, not the audiologist...a more pressing matter than the domes. Will have to take my annual hearing tests and future device purchases somewhere where the business is appreciated. ”
Received 03/19/2018Official Response from Sussex Audiology Services & Hearing Aid Center, LLC:“I am sorry you were not able to make an appointment in December for your annual hearing test. That is our busiest month as it is the end of the insurance year when people have met their deductibles. We typically are fully booked for annual Hearing tests for December by Thanksgiving. Additionally, we unexpectedly lost our "late" receptionist to full time employment in mid December and had to alter our hours until we could hire and train a new one. The purchase of hearing aids is a process requiring several visits. At the time of the hearing aid fitting, your provider tried to make your follow-up appointment, but you needed to check your schedule and call us back. At that appointment, your provider would have insured you understood the care and maintenance of your hearing aids and provided you with your annual supply of the proper sized domes. She would have also fine tuned your hearing aids. After giving it some thought after we spoke, I did mail you two different sized domes to try and extended the offer of a free hearing aid check appointment to ensure you has everything you needed even though we were beyond the time for free visits. Those types of appointments were indeed available in December. As for the cell phone service, we are in a medical office building that is shielded from digital interference to protect the equipment. Most people are able to make a call or step out of the office. I am sorry that the receptionist did not understand the urgency of your call or we would have tried to find you an available phone to use. ”
“They were very thorough. ”
“I appreciate her level of expertise and the fact that she's a veteran.”
About this hearing center
Sussex Audiology Services & Hearing Aid Center offers complete hearing care services to patients of all ages. Our highly experienced staff of clinical professionals provides comprehensive hearing testing, evaluations and offers the most advanced hearing devices that are available. We can help you make the best choices with all of your hearing needs and obtain a better quality of life through better hearing.
Hearing care services
- Comprehensive hearing tests for adults and children
- Otoacoustic emissions
- Hearing conservation testing
- Auditory processing testing
- Hearing aid services
- Hearing aid maintenance, repair and cleaning
|Monday||8:00 am - 5:30 pm |
|Tuesday||8:00 am - 4:00 pm |
|Wednesday||8:00 am - 6:00 pm |
|Thursday||8:00 am - 4:00 pm |
|Friday||9:00 am - 4:00 pm |
Accepted forms of payment
- American Express
- Insurance accepted, please call for details