UMass Memorial Hearing Improvement Center

281 Lincoln St Hahnemann Campus Suite 253 Worcester, MA 01605
Clinic location map

Clinic staff

Photo of Kristen O'Connor, AuD, CCC-A from UMass Memorial Hearing Improvement Center

Kristen O'Connor,


Dr. Kristen O'Connor is the UMASS Memorial Hearing Improvement Center's Clinical Coordinator.  Dr. O'Connor has been with UMASS Memorial for over twelve years.  She has a Bachelor’s degree in Communication Disorders from UMASS Amherst, a Master’s degree in Audiology from Northeastern University and a Doctorate in Audiology from Salus University.  Dr. O’Connor specializes in diagnostics, amplification and cochlear implant services for pediatrics and adults.

Tina Coderre,


Tina Coderre has over 30 years of experience at UMASS Memorial.  Mrs. Coderre holds a Bachelor’s in Communication Disorders from Worcester State College and a Master’s of Audiology from UMASS Amherst.  Mrs. Coderre specializes in diagnostics, amplification for pediatrics and adults as well as Auditory Processing evaluations.

Caitlin Agreda,


Caitlin Agreda holds a Bachelor’s degree in Communication Disorders from UMass Amherst and a Doctorate in Audiology from James Madison University. Caitlin has been with UMass Memorial Medical Center’s Audiology department since 2014. She works within our Hearing Improvement Center where she specializes in adult and pediatric amplification. She also works within our Hearing Implant Program working with adult and pediatric cochlear implant and Baha patients.

Bianca Berkenwald,


Bianca Berkenwald earned both her Bachelor’s degree in Health Sciences and Doctorate in Audiology from Northeastern University. She completed her externship at UMass Memorial Medical Center and joined the UMass Audiology department as an Audiologist following her externship. Dr. Berkenwald specializes in diagnostics and amplification for pediatrics and adults.

Clinic reviews

Healthy Hearing posts all positive and negative reviews that meet publishing criteria.

Read 14 verified patient reviews for UMass Memorial Hearing Improvement Center! Their average review score is 4.79 () from 14 reviews.

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“Tina recommended a specific hearing aid for my one sided hearing loss, and fitted it to me. She is fantabulous! She listened, anticipated my questions, coached me, and patiently and completely answered my questions. Very highly recommended. ”

07/03/2018    Review submitted online
5 out of 5 1.

“I liked that she was patient.”

of Northborough, MA   
12/02/2015    Review verified by phone
4 out of 5 1.

“She was good. She was very nice. She seemed very competent.”

of Worcester, MA   
12/02/2015    Review verified by phone
4 out of 5 1.

“I liked her professional demeanor.”

of Worcester, MA   
09/30/2015    Review verified by phone
5 out of 5 1.

“He was very nice and he was able to work with a patient who has Down Syndrome, and that is good. ”

of Worcester, MA   
09/01/2015    Review verified by phone
5 out of 5 1.

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Clinic details

About this hearing center

The Audiology department at UMass Memorial Medical Center in Worcester provide the highest quality hearing assessment and hearing rehabilitative services for both children and adults.

We emphasize evidence-based diagnostic and rehabilitative methods combined with patient-centered counseling and care.

Our audiologists work closely with school systems and employers to ensure proper device utilization. Audiologists are available to consult with schools on classroom acoustics, seating arrangements and teaching strategies for dealing with students with hearing loss and assistive devices.

Hearing care services

  • Routine hearing testing
  • Otoacoustic emission testing
  • Cochlear implant evaluations
  • Auditory Brainstem Response Evaluations
  • Central Auditory Processing Evaluations
  • Site of Lesion testing
  • Vestibular evaluations
  • Hearing aids
  • Hearing aid evaluations
  • Assistive listening devices


Hours of operation

Monday8:00 am - 4:30 pm
Tuesday8:00 am - 4:30 pm
Wednesday8:00 am - 4:30 pm
Thursday8:00 am - 4:30 pm
Friday8:00 am - 4:30 pm

Clinic links

Accepted forms of payment

  • Visa
  • MasterCard
  • Discover
  • Cash
  • Check
  • Debit
  • Insurance accepted, please call for details
Disclaimer: This clinic profile is for general information purposes only. Financial aid and insurance coverage can vary widely by policy and should be verified with the provider before services are rendered.