UMass Memorial Hearing Improvement Center
Dr. Kristen O'Connor is the UMASS Memorial Hearing Improvement Center's Clinical Coordinator. Dr. O'Connor has been with UMASS Memorial for over twelve years. She has a Bachelor’s degree in Communication Disorders from UMASS Amherst, a Master’s degree in Audiology from Northeastern University and a Doctorate in Audiology from Salus University. Dr. O’Connor specializes in diagnostics, amplification and cochlear implant services for pediatrics and adults.
Tina Coderre has over 30 years of experience at UMASS Memorial. Mrs. Coderre holds a Bachelor’s in Communication Disorders from Worcester State College and a Master’s of Audiology from UMASS Amherst. Mrs. Coderre specializes in diagnostics, amplification for pediatrics and adults as well as Auditory Processing evaluations.
Caitlin Agreda holds a Bachelor’s degree in Communication Disorders from UMass Amherst and a Doctorate in Audiology from James Madison University. Caitlin has been with UMass Memorial Medical Center’s Audiology department since 2014. She works within our Hearing Improvement Center where she specializes in adult and pediatric amplification. She also works within our Hearing Implant Program working with adult and pediatric cochlear implant and Baha patients.
Maria Ballentine earned her Doctorate in Audiology at the Northeast Ohio Au.D. Consortium and her Bachelor’s degree in Communication Sciences and Disorders at the College of Wooster. She completed her doctoral externship at the Cleveland Clinic. Dr. Ballentine specializes in pediatric and adult diagnostics, as well as hearing amplification technology and tinnitus management.
Lisa Brody holds a Doctorate in Audiology from the University of Iowa and a Bachelor’s degree in Speech, Language, and Hearing Sciences from the University of Connecticut. Lisa has worked as an Audiologist at UMass Memorial Medical Center since 2019. She works in both the Diagnostic Audiology Department as well as the Hearing Improvement Center where she specializes in adult and pediatric amplification.
Samantha Baker earned her Bachelor’s degree in Speech & Hearing Sciences from Cleveland State University and her Doctorate of Audiology from University of North Carolina. She has been with UMass Memorial Medical Center’s Audiology Department since 2018. Dr. Baker specializes in diagnostics and amplification for adult and pediatric patients.
Sara Chaffee obtained both her Bachelor’s and Doctorate degrees from Northeastern University. Dr. Chaffee has been a part of the UMass Memorial Audiology team since 2019. She works within our Hearing Improvement Center where she specializes in adult and pediatric amplification. Dr. Chaffee is also a part of our Diagnostic Audiology team, where she specializes in adult and pediatric behavioral hearing evaluations and infant auditory brainstem response evaluations.
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Read 14 verified patient reviews for UMass Memorial Hearing Improvement Center! Their average review score is 4.79 () from 14 reviews.
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“Tina recommended a specific hearing aid for my one sided hearing loss, and fitted it to me. She is fantabulous! She listened, anticipated my questions, coached me, and patiently and completely answered my questions. Very highly recommended. ”
“I liked that she was patient.”
“She was good. She was very nice. She seemed very competent.”
“I liked her professional demeanor.”
“He was very nice and he was able to work with a patient who has Down Syndrome, and that is good. ”
The Audiology department at UMass Memorial Medical Center in Worcester provide the highest quality hearing assessment and hearing rehabilitative services for both children and adults.
We emphasize evidence-based diagnostic and rehabilitative methods combined with patient-centered counseling and care.
Our audiologists work closely with school systems and employers to ensure proper device utilization. Audiologists are available to consult with schools on classroom acoustics, seating arrangements and teaching strategies for dealing with students with hearing loss and assistive devices.
Hearing care services
- Routine hearing testing
- Otoacoustic emission testing
- Cochlear implant evaluations
- Auditory Brainstem Response Evaluations
- Central Auditory Processing Evaluations
- Site of Lesion testing
- Vestibular evaluations
- Hearing aids
- Hearing aid evaluations
- Assistive listening devices
Hours of operation
|Monday||8 am - 4:30 pm|
|Tuesday||8 am - 4:30 pm|
|Wednesday||8 am - 4:30 pm|
|Thursday||8 am - 4:30 pm|
|Friday||8 am - 4:30 pm|
Accepted forms of payment
- Insurance accepted, please call for details