UMass Memorial Hearing Improvement Center

100 Hartwell St West Boylston, MA 01583
(508) 859-7306


Photo of Kristen O'Connor, AuD, CCC-A from UMass Memorial Hearing Improvement Center

Kristen O'Connor,


Dr. Kristen O'Connor is the UMASS Memorial Hearing Improvement Center's Clinical Coordinator.  Dr. O'Connor has been with UMASS Memorial for over twelve years.  She has a Bachelor’s degree in Communication Disorders from UMASS Amherst, a Master’s degree in Audiology from Northeastern University and a Doctorate in Audiology from Salus University.  Dr. O’Connor specializes in diagnostics, amplification and cochlear implant services for pediatrics and adults.


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Healthy Hearing posts all positive and negative reviews that meet publishing criteria.

Read 14 verified patient reviews for UMass Memorial Hearing Improvement Center! Their average review score is 4.79 () from 14 reviews.

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“Tina recommended a specific hearing aid for my one sided hearing loss, and fitted it to me. She is fantabulous! She listened, anticipated my questions, coached me, and patiently and completely answered my questions. Very highly recommended. ”

Ed B.   
07/03/2018    Review submitted online

“I liked that she was patient.”

Margaret F. of Northborough, MA   
12/02/2015    Review verified by phone

“She was good. She was very nice. She seemed very competent.”

Walter C. of Worcester, MA   
12/02/2015    Review verified by phone

“I liked her professional demeanor.”

Robert V. of Worcester, MA   
09/30/2015    Review verified by phone

“He was very nice and he was able to work with a patient who has Down Syndrome, and that is good. ”

Michelle B. of Worcester, MA   
09/01/2015    Review verified by phone

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Clinic details

The Audiology department at UMass Memorial Medical Center in Worcester provide the highest quality hearing assessment and hearing rehabilitative services for both children and adults.

We emphasize evidence-based diagnostic and rehabilitative methods combined with patient-centered counseling and care.

Our audiologists work closely with school systems and employers to ensure proper device utilization. Audiologists are available to consult with schools on classroom acoustics, seating arrangements and teaching strategies for dealing with students with hearing loss and assistive devices.

Hearing care services

  • Routine hearing testing
  • Otoacoustic emission testing
  • Cochlear implant evaluations
  • Auditory Brainstem Response Evaluations
  • Central Auditory Processing Evaluations
  • Site of Lesion testing
  • Vestibular evaluations
  • Hearing aids
  • Hearing aid evaluations
  • Assistive listening devices


(508) 859-7306

Hours of operation

Monday8 am - 4:30 pm
Tuesday8 am - 4:30 pm
Wednesday8 am - 4:30 pm
Thursday8 am - 4:30 pm
Friday8 am - 4:30 pm

Clinic links

Accepted forms of payment

  • Visa
  • MasterCard
  • Discover
  • Cash
  • Check
  • Debit
  • Insurance accepted, please call for details
Disclaimer: This clinic profile is for general information purposes only.
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