HearingLife - Waltham

“Several months ago, when I needed some new batteries, I called the Waltham office as usual and left a message about needing batteries. No one returned my first, second and third calls, and kept getting a recorded message done by the then audiologist, Ken Pruyn. Finally I went to the office to see what the problem might be. The woman behind the front desk clearly wasn't interested in speaking to me -- she was engrossed in some sort of conference call. Eventually Ms. Katz came out of her office and asked if she could help me. I told her about my attempts to call. I demonstrated what happened when I called, i.e., I just get Ken Pruyn's recorded message. Ms. Katz said that there must be something wrong with their phone, since Mr. Pruyn was no longer there. I expressed my surprise that her receptionist seemed unwilling to talk to me since she was engaged in a conference call. Ms. Katz gave me the batteries and I left. Fast forward to Monday, Sept. 25, and I again called to request batteries, but had to leave a message -- this time it was no longer Mr. Pruyn's voice on the recording. Later, someone did call back, but I was out and had to call them back. When I did, I was told that the person I spoke to was in the Dedham office, but promised she would send me batteries. A week later, they still hadn't arrived, so I called the Waltham office again. This time someone in Brookline(!) answered. I related this whole saga to her and she said she would send me batteries. I'll see.... It occurs to me that this is not a great way to run a company!”

“The doctor was very professional, knowledgeable, friendly, and easy to talk to. It was a good experience. ”

“For River St. location. Want to charge you $[amount] for hearing aid which you can get at Costco for $[amount]. Man was very rude to me and my wife.”

“I liked her thoroughness and the way she explained things. Very professional.”

“She was very helpful with my mom. Mom was worried about getting hearing aids at first, but now she is very happy hearing TV, at the senior center and with the family. I am glad I tried so hard to convince her to do it.”

“Overall, the service was great.”