Hearing Health Center - Chicago
A message from Hearing Health Center - Chicago about COVID-19:
We are open to serve you! We have made over 20 process changes and updates to maximize our patients’ and teams’ safety. Cleaning and sanitizing before and after every patient is mandatory. Expanded wellness screenings (temperature checks, risk exposure assessment), staggered appointments, limited number of guests, and implemented compulsory use of approved PPE by employees and patients.
Clinic staff

Ronna Fisher
Dr. Ronna Fisher is the founder and owner of Hearing Health Center. She established the center in 1984 in honor of her father who suffered from hearing loss. In 2005, Dr. Fisher founded the Fisher Foundation for Hearing Health Care which is a not for profit organization. She earned her doctorate degree in audiology from the Pennsylvania College of Optometry and holds a certificate of clinical competence in audiology from the American Speech Language Hearing Association. Dr. Fisher is a member of several audiology associations including the American Academy of Audiology and the Academy of Dispensing Audiologists.

Amanda McFadden
Dr. Amanda McFadden, Au.D., received her Bachelor’s Degree in Speech and Hearing Science from the University of Iowa. She went on to receive her Doctorate in Audiology from Illinois State University, graduating in 2018. During her graduate years, she was actively involved in Illinois State’s chapter of the Student Academy of Audiology.
Outside of work, Dr. McFadden enjoys exploring Chicago and visiting friends and family. She loves visiting Colorado for the beautiful weather and views. Her parents live there, near Boulder, so she tries to visit every chance she gets!

Katrina Lapham
About Dr. Katrina Lapham
Dr. Katrina Lapham, Au.D., earned her Bachelor’s Degree in Communication Sciences and Disorders from the University of Maine. She then earned her Doctorate in Audiology from Northwestern University.
Knowing how important hearing is for cognitive health and maintaining healthy relationships, Dr. Lapham is passionate about managing her patients’ hearing ability. She wants to positively impact every patient’s life so they can participate in important conversations with people they care about. “Every patient is unique, with different needs and goals. I want to find the best combination of technology and communication strategies to meet the needs of each patient.”
When she is not working, Dr. Lapham enjoys exploring Chicago and trying new restaurants. She loves visiting her family in Maine and spending time outdoors.
Clinic reviews
Healthy Hearing posts all positive and negative reviews that meet publishing criteria.Read 33 verified patient reviews for Hearing Health Center - Chicago! Their average review score is 4.76 () from 33 reviews.
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“The staff is amazing and took great care of me. They were very patience and helpful to me. They ensured I was always updated on the status of my hearing aid order. I will recommend them to anyone who's looking for good customer service, a caring staff, and a professional environment. I promise you won't be disappointed.”
02/22/2021 Review submitted online
“The staff is amazing and took great care of my grandma. I will recommend them to anyone who's looking for good customer service, a caring staff, and a professional environment. I promise you won't be disappointed.”
02/22/2021 Review submitted online
“I have all always gotten excellent service from the Chicago office. My recent visit was for a device cleaning and hearing test. Amanda was great at answering my questions on the settings and capabilities of my current aids which she determined were not powerful enough to compensate for the hearing loss that I have which was discovered from the test. She was very thorough in trying to find a solution. ”
02/20/2021 Review submitted online
“I’ve had a great experience. The Lyric devices are a game changer. Dr. McFadden is great and the staff is helpful and welcoming. ”
02/12/2021 Review submitted online
“This was my first appointment at the Hearing Health Center. I was very satisfied with the professional service I received. ”
01/26/2021 Review submitted online
“I had a very good experience with Dr. Lapham on Tuesday, January 19, 2021. She took care of the problem with the hearing aids and provided a clear explanation of what to expect with these aids. Also, information on upgrades should I need them later on. Also, no waiting!”
01/21/2021 Review submitted online
“My experience with this office has been excellent. Kratina Lapham has a really great and friendly personality, and is a top notch audiologist with excellent knowledge of hearing and hearing devices. She very quickly pointed me in the exact direction I needed for which hearing devices to purchase. She is a pleasure to work with!”
01/10/2021 Review submitted online
“Office staff is very professional and friendly. Dr Lapham was a treasure trove of information, was able to point me in the right direction.”
01/08/2021 Review submitted online
“I have been a patient of Hearing Health for more thane six years and they provide excellent service. ”
12/26/2020 Review submitted online
“This was my first appointment. Elizabeth Mathews was helpful, knowledgeable and pleasant. Overall, my experience was excellent. ”
12/18/2020 Review submitted online
“I've been going here for years. I've seen several different audiologists there and would recommend everyone. They are very nice and sensitive to your needs. It is easy to get an appointment when needed. I recently visited to inquire about newer and more advanced hearing aids and I was given a new different type of hearing aids to try for a few days to see how I liked them. Now how's that for service? I can't wait for Covid restrictions to end so they can put their delicious cookies back in the waiting room. Just a nice perk. ”
12/08/2020 Review submitted online
“I was very impressed with Anthony Higgins, who answered all my questions clearly and thoroughly. He would be the person I would choose to work with when selecting my new hearing aids. Also, the HHC location is very convenient to my home.”
12/02/2020 Review submitted online
“I am impressed with the expertise of the staff and the friendly way of dealing with the clients. Amanda is especially helpful explaining the procedures and answering questions. No extra wait time. Highly professional handling. ”
12/01/2020 Review submitted online
“I am extremely happy with the Hearing Health Center and with Dr. Amanda McFadden in particular. I have never had hearing aides before, and I received excellent service and advice. I was concerned about pressure sales tactics that I have heard that other providers used, but I had read excellent reviews of HHC, so I decided to try them. I was not disappointed. In addition, the Chicago front office staff members, including Jennifer and Jordan, are very helpful and friendly.”
11/30/2020 Review submitted online
“I have been a patient of HHC Chicago for 5+ years. The staff is very professional and always accommodating and responsive. Dr McFadden is the consummate professional. I wear the Lyric invisible hearing aids and have found them to be a game changer in my life and work. I strongly recommend HHC and the Lyric devices. ”
11/24/2020 Review submitted online
“So happy to have found this place!! The service and quality were outstanding!! I saw Amanda McFadden and she far exceeded my expectations! Thank you!!”
11/18/2020 Review submitted online
“Purchased my hearing aids a few years ago and the service has always been superb. Always come in for follow ups and they are always truly involved in helping me and answer any questions I may have. Highly recommend the Hearing Health Center.”
11/17/2020 Review submitted online
“Been going here for decades. Went this time for repair of a broken hearing aid. (No fault of the hearing aid). No pressure to buy a new one.”
11/17/2020 Review submitted online
“I’ve been coming here for 5 years. I am always satisfied with my hearing aids and how I am treated. I came in for my yearly screening recently but I was very uncomfortable with the numbers going up for Covid again. The technician understood and rescheduled me to come back on 6 months, she was so understanding and nice about it. I will definitely keep coming here, thanks!”
11/14/2020 Review submitted online
“This is somewhat a tale of the pandemic. My mother has been a client here for awhile, as was my father. We’d been enjoying not having to show up every month for her Lyric replacements, & we let the fine-tuning slide with her new brand, as it only required a battery change at home. Then Covid hit. After several months of lockdown, her 1st outing was to Hearing Health. When you only have the phone for contact & your hearing aids aren’t working, it’s bad. Unfortunately the test in the soundproof booth was a bust, & we were told that unfortunately there was nothing to be done but turn up the volume. I had just read an article about the critical effect hearing loss has on cognition, so I called back. At that point we were introduced to Dr. Emily Trittschuh. Dr. Emily, it turns out, had trained at a pediatric hospital, & she brought all of her specialized experience to bear on my mother’s hearing test. The standard system hadn’t worked, so the doctor invented methods which worked for my mother. On the spot. And remember, we all had on masks, so the visual part was gone— no lip reading, facial cues, etc. She was creative, innovative, resourceful, patient, precise; her professional experience & personal sensitivity enabled her to improvise new methods of communication and, lo & behold, she succeeded in extracting ALL the information she needed to reset every single value in those hearing aids which could help my mother hear. Not just the volume. As I watched this maestro work her magic, I burst into tears. You don’t realize the terrible stress of what is, in effect, the loss of a relationship because of technical difficulties! Until you realize that you’re going to get it back. Over the years we have had one audiologist pay a house call to my dad in the hospital, one do a curbside removal of my mom’s Lyrics prior to an MRI, & Dr. Emily is now working with the manufacturer to optimize settings for the technology of my mother’s landline. Even Jennifer & the receptionists are lovely~ pre-Covid, they baked you cookies in the waiting room! I can’t recommend Hearing Health Center, and especially Dr Emily Trittschuh, enough. ”
09/06/2020 Review submitted online
“Beginning in 2018, in the course of four (4) visits, or so, I've been satisfied with services from Hearing Health, downtown, Chicago. However, my recent visit, August 24, 2020, was exceptionally notable. Audiologist, Elizabeth Matthews' friendly and welcoming disposition in conjunction w/her knowledge and professionalism made for an exceptionally pleasant experience.”
08/28/2020 Review submitted online
“I booked an appointment and was told bring a doctor referral and they would charge my insurance. When I got there I was told I should a prescription letter and I would have to pay $3000 upfront. A shambles with high recommendations by tv and radio. A poor minus from me.”
08/24/2020 Review submitted online
Received 08/31/2020Official Response from Hearing Health Center - Chicago:“John, First, let me say that we work very hard to provide the best care and service possible. I cherish, and take great pride in our overwhelmingly positive reviews. That being said, sometimes, we mess up. John, in your case, we messed up big time. Nearly everyone with whom you spoke or met dropped the ball somewhere. Since reading your review, I have relentlessly pursued and investigated what happened and where we went wrong. We, Hearing Health Center, and I personally, are renowned for being brutally honest and totally transparent. I just want you to know that your poor experience is not dismissed or taken lightly. If I were you, I would be outraged, upset and frustrated. You have every right to be angry. On behalf of my team, I apologize to you. Dr. Ronna Fisher, AuD, FAAA Hearing Health Center ”
“Dr McFadden is Amazing! She is most knowledgeable. She has a wonderful manner & a delightful personality. She explained all the necessary details & answered all my questions. How refreshing to have a doctor who is not only knowledgeable, but who is also very personable. Excellent! ”
07/16/2020 Review submitted online
“Excellent service and advice. I am very happy with the quality of my hearing aids and with the expertise of Dr. McFadden. ”
03/12/2020 Review submitted online
“Elizabeth Mathews is an excellent audiology assistant! I recommend her services to anyone who may need them!”
03/05/2020 Review submitted online
“I would like to say that Cheri, was awesome she helped my mom until she resolved the problem with her whistling hearing aid. She is great.”
12/18/2019 Review submitted online
“I was given adequate explanation and understanding, along with a comfortable experience in my testing and attention given to my aids themselves.”
12/13/2019 Review submitted online
“Dr. Emily Trittschuh communicates in a very pleasant, easy to understand, concise, and complete fashion her expert knowledge of audiology in general and hearing aids specifically. I accompanied my wife to the latter's hearing aid appointment. Now, Dr. T is my hearing doc. I am a retired doc and recognized a great bedside manner and recognize an exceptional fund of medical knowledge when I come in contact with Dr. T.”
11/22/2019 Review submitted online
“Amanda McFadden, Au.D is one of the best Doctor of Audiology we have been to in years! She is a very caring and patient person, and her attention to detail is refreshing. She has a wonderful bubbly personality that make you feel at ease the second you meet her. And her follow up for any issues brought to her attention is impeccable. I highly recommend her if you are looking for a Doctor of Audiology, you will not be disappointed!”
11/15/2019 Review submitted online
“What I like about hearing health center is that they are always first with the newest technology. They also really seem to care about their patients and after the last two years l feel that we have developed a real friendship. ”
11/08/2019 Review submitted online
“Now in my mid-80s, I have acquired over half a dozen health care providers I see on a regular or semi-regular basis and the only one I look forward to visiting is Hearing Healthcare Center. This is partially because they really know what they’re doing and the results have been excellent, but also because they are the nicest, most genuinely concerned group of people. I had been told that they treat their patients like family and I was skeptical. But I have to say that maybe they treat me even better. I usually go to their office downtown, not far from my apartment. But sometimes I am close to one of their suburban offices and in need of an adjustment or batteries. Although I have not been there in six months or longer, when I go into one of those offices everyone seems to know me, greets me by name and is fully aware of my needs. This is totally unlike any of my other doctor’s offices. Most of my friends have hearing aids or need them and I unhesitatingly recommend Hearing Health Center. Nobody has complained. ”
11/07/2019 Review submitted online
“Hearing aid test and Dr great. Billing not so. Be sure you are aware of the reimbursement and contract for your insurance BEFORE going. I was charged 5x what my insurance contracted for, and not helpful in getting $ returned. ”
01/29/2019 Review submitted online
Received 03/18/2019Official Response from Hearing Health Center - Chicago:“You have been a patient for ten years and purchased three sets of hearing aids. Our billing protocol, on each occasion, was the same. We billed your insurance the MSRP (Manufacturer’s Suggested Retail Price) nearly the same amount for each set of hearing aids. The MSRP is approximately twice the usual and customary charge, not “5X,” as stated in your review. Every patient is billed the MSRP. Patients who pay at the time of service receive a “prompt pay” discount. This prompt pay discount is not reflected when filing to insurance. For patients with a defined benefit (a stated amount), the reimbursement from insurance is the same, regardless of the amount billed. There is no advantage to Hearing Health Center in billing the MSRP. For many of our patients however, it can be significantly advantageous. Oftentimes, hearing benefits are unknown and unclear. Reimbursement might be a percentage of the amount billed and deductible requirements vary widely. Our patients are extremely grateful when their out of pocket costs are reduced. After ten years, and three sets of hearing aids, I am unclear as to why you are suddenly surprised, upset, complaining and writing bad reviews. ”
“The audiologist was very knowledgeable.”
02/01/2012 Review verified by phone
Clinic details
About this hearing center
Hearing Health Center offers an array of services. Our state of the art office makes is possible to accurately diagnose and treat your hearing issues. The caring and talented staff will take the time to get to know you to ensure we find the hearing solution that works best for you. We have access to the latest hearing aids from several manufacturers and will find the right match for your hearing loss, budget and lifestyle.
We offer five convenient locations to choose from:
Chicago Office 142 E. Ontario St. #1100 Chicago, IL 60611
Naperville Office 1212 S. Naper Blvd. Naperville, IL 60540
Oak Brook Office 120 Oakbrook Center #709 Oak Brook, IL 60523
Highland Park Office 185 Skokie Valley Road Highland Park, IL 60035
Park Ridge Office 7447 W. Talcott Ave. #360 Chicago, IL 60631
Hearing care services
Some of our services and products include:
- free baseline hearing checkup
- diagnostic hearing evaluations
- balance and dizziness evaluations
- tinnitus evaluation and management
- ear wax removal
- hearing aid sales, fitting and programming
- customized hearing protection and plugs
- hearing aids by all manufacturers
- batteries
- accessories
- curbside pickup and delivery services at all our locations
Call us today to schedule your personalize appointment to better hearing.
Hours of operation
Sunday | Closed |
Monday | 8:00 am - 5:00 pm |
Tuesday | 8:00 am - 5:00 pm |
Wednesday | 8:00 am - 7:00 pm |
Thursday | 8:00 am - 7:00 pm |
Friday | 8:00 am - 4:00 pm |
Saturday | Closed |
Evening and/or weekend hours available by appointment. Please call to schedule. |
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Clinic links
Accepted forms of payment
- Visa
- MasterCard
- American Express
- Discover
- Cash
- Check
- Debit
- Financing available for those who qualify
- Insurance accepted, please call for details