Hearing Health Center - Chicago

“I have been a customer of the Hearing Health Center for over 6 years. Their professionals are always courteous, curious and knowledgeable. Their testing has always been up to date and evolving as necessary. They work well with insurance companies now that much is covered. I recommend them to anyone for testing. I did not realize I needed hearing aids even when close friends and relatives told me I did. As I was being tested, I could tell that I needed them. I wear them ALL DAY and only take them out at night. You will IMMEDIATELY notice the sounds that you no longer hear but remembered from when your hearing was better. I have moved miles away from their office, but schedule a trip 2x a year for cleaning and updating because I trust them. ”

“This was my first times seeing Dr. Hughes and I would recommend him to anyone that is looking for a mild manner professional comptent audiologist. He took time to answer my questions and/or concerns. He made recommendations for me to try. He seem to be concerned about all. ”

“Everything is taken care of promptly. ”

“The staff is super competent. As are the audiology assistants. My only wish is that when something needs exceptional tweaking or nuanced understanding that the audiologist of record is where the buck stops. In other words, the audiologist must be involved.”

“I have been a patient for over 20 years. That in itself, should tell you how wonderful they are. From the front desk, to the techs, audiologists and the owner, my experience has been fantastic. Not only are they kind and professional, but their hearing aids and products are top notch and they stand behind them 100%. I have steered many friends and family to Hearing Health Center and will continue to do so. Thank you.”

“I was referred to Dr.Katrina Lapham Guntin by a young man who had lost hearing in one ear, and was grateful for all her care and help. I've been to excellent Northwestern Hospital specialists for my debilitating tinnitus. Dr. Guntin was very thorough in her testing and determination in selecting a device that would improve my diminishing hearing, and counteract maddening pulsating. After selecting the best device, the improvement in hearing was immediate. I have had no problem adapting to the small ear devices anatomically & aesthetically. I have great confidence continuing my treatment under Dr. Katrina Guntin's expertise.”

“This review is a little late. I was telling my sister of my experience with this hearing center and she said I needed to write a review. I did not know how so she showed me. I live in Utah. My daughter met a native of Milwaukee and they planned an outdoor wedding at the Daley Plaza in downtown Chicago. The wedding was scheduled for the Labor Day weekend. I am deaf in my left ear. I have only 30% hearing in my right ear. I wear a hearing aid in my right ear and a cross over hearing aid in my left ear. The day before the wedding my hearing aid for my only hearing ear failed to charge. I would not be able to hear the wedding without a new battery. On the Friday afternoon before the Holiday weekend this hearing center who was a stranger to me agreed to try to assist me. I do not know their names but the receptionist and hearing aid technician were the kindness saviors a 70 year old father could ever expect to find. I left with the ability to hear and attended the rehearsal dinner and wedding being fully able to participate. This business has the most wonderful employees and culture of caring for the hearing impaired. They saved memories I would not have but for their kindness ”

“Easily scheduled an appointment. Was seen in a timely manner. Wax removal provided immediate relief. Hearing test was conducted in a very professional manner and results were immediately shared with me! I’ve been a patient here for about 10 years and I’ve never been disappointed. Consistent and reliable service with a very friendly staff!”

“I am a musician and music lover, and the sound quality of my Signia hearing aids is fantastic. Because I so depend on the aids, I was dismayed when one of them suddenly stopped amplifying. I called for an appointment at the Chicago office and was seen by Ms. Linet Lopez the same day. Within half an hour, she solved the technical issue, cleaned both hearing aids and their case, and had my on my way--hearing perfectly. I so appreciate HHC's responsiveness and Ms. Lopez' expertise, professionalism, and kindness! ”

“My wife and I had a hearing test today at the Chicago office. Dr. Hughes was outstanding. He explained the process clearly at the beginning, carried out the test competently and reviewed the results with us in a clear and understandable way. His friendly demeanor was a plus. Thank you Dr. Hughes. ”

“I have only met with Dr. Lapham twice for my annual hearing exams, and she greets me as if we have known one another for many years. She takes the time to learn about me as a patient and her friendly and understanding approach makes the hearing test less stressful since I am navigating through some hearing loss. Dr. Lapham and the Team at this practice are highly professional and wonderful to work with!”

“Last week, the receiver in my husband ear mold snapped in two. I was able to bring it in and have it replaced that same day. Fortunately we had an extended warranty so there was no charge.”

“My hearing aids stopped working yesterday. I called and had an appointment today with Linet Lopez, an experienced technician, who was able to get both aids working within 30 minutes. Linet was very cordial, proficient in her job, and explained how to avoid the problem in the future. She explained the whole process as we went along. She and her colleagues have always been terrific to work with. ”

“Today the cable of my hearing aid snapped. I called Hearing Health and every member of the staff was very helpful getting me seen in the afternoon and replacing the need part. I was very grateful as a single hearing aid is not adequate for my hearing impairment. Dr. Lapham and her assistant were helpful. It was a relief not to have to go a number of days on one device, It has been my experience that Hearing Health and the staff have always been excellent, ”

“I had a follow up with Yvette I think that's her name to see how my new hearing aids are working and a cleaning. She was very professional and provided additional information about cleaning my hearing aids. Everyone from check in ( don't know her name) to Jennifer at check out was very professional. ”

“Treated with respect, staff have great personalities from the front desk to being seen by the Audiologist. They listen to your concerns and explain all aspects of the procedure! Highly recommend to anyone. The staff cares about you, they listen, they help you understand. ”

“I have been to three previous providers and Hearing Health Center is by far the best I have ever been to. The entire staff is knowledgeable, personable and highly accommodating! Of special note is Dr. Fisher, the audiologist, whose good humor, knowledge, sparkling personality and generosity are without equal. I had a rather complex problem with trying to switch from a current provider to Hearing Health Center and thanks to the efforts by Dr. Fisher, it was finally resolved. They truly work to satisfy their clients and establish the best working relationship with them. No wonder they have been so successful since 2008! The staff who works there is unmatched in their knowledge and professionalism, as well as their interpersonal relationships. ”

“Great service. I was taken in at my appointment time. Dr. Lapham explained everything clearly and followed up with helpful information.”

“Terrific people who cared about me and treated me well. I would recommend HHC to anyone.”

“Excellent! I was seen right on time and the doctor explained the process (ear wax removal) in detail. I will use them again in the future. Thanks.”

“All of the people that I have dealt with at the Hearing Health Center, Chicago have been uniformly excellent. They are all very knowledgeable, caring, and lovely and they answered all of my questions. I would strongly recommend the Hearing Health Center, Chicago for any hearing issue you may have.”

“My many visits to the Hearing Health Center have been exceptionally rewarding experiences. Everyone there, from receptionists to doctors, are welcoming, knowledgeable and kind. ”

“I have been going to the HHC for a number of years and the Audiologist are the best ever! They really listen (no pun intended) to what I have to say and give me the best advice and service to meet my needs. Thank you all for your wonderful customer service.”

“I am really grateful for the help I have received at the Ontario clinic. Jennifer is certainly very pleasant. Corrine provided whatever I needed to send me home confident. My experience today affirmed the help given yesterday. And knowing you're there if I need you promotes peace in my life.”

“Have been going to the Hearing Health Center for a few years and they are exceptional. Always very pleasant, professional and ready to listing to my concerns and answer my questions. ”

“Great service. Very friendly, helpful and efficient! ”

“Dr. Katrina Lapham and the team at HHC were extremely professional, knowledgeable and helpful answering all my questions during the appointment. I also received prompt email follow-up immediately after the visit. I'll be recommending my entire network of friends & family to see them. Thank you!”

“I am a long-time patient of the Hearing Health Center going way back to south Michigan Avenue. Why? The personel are well trained, know the business, helpfull, afable and take interest in the patient. Today, the audiologist resolved a problem that had been pres was hearing again! M.D. Retired.”

“I just got new hearing aids earlier this week. The ones I’ve had for three years just weren’t doing it for me. But my new ones have provided me with a miraculous experience. It’s like someone turned a bright light on Inn a previously dark room! I can hear absolutely everything clearly and for this I am TRULY grateful. The entire staff is so well trained and extremely knowledgeable.”

“The Hearing Health Center team on Ontario St. in Chicago is knowledgeable, experienced and very helpful in assisting with hearing loss and related issues. I highly recommend them for their products and services. They are pros!”

“Dr. Katrina Lapham and Staff are amazing helpful and professional. My whole experience was unbelievable. Thank you.”

“The staff is amazing, the atmosphere is calming and experience was fantastic. ”

“Staffs are very friendly and professional. The whole doctor’s offices are very clean and organized. ”

“Amanda has been very helpful in assisting both me and my wife, Katie, in selecting and maintaining our hearing aids over the past several years. Corrine was very understanding and patient yesterday while giving both of us instructions in how to make the best use of them.”

“My husband and I have been patients of Hearing Health Center for many years and have had excellent advice and service from both the doctors and all the staff. They are all very accommodating when emergencies arise and always flexible to our needs.”

“As a long-time Chicago resident and user of hearing aids, I've visited perhaps a half-dozen audiology centers downtown and in the suburbs. I discovered Hearing Health Center a couple years ago and plan to stay with them for the duration. My current audiologist is HHC's Dr. Katrina Lapham. I appreciate her interest in my particular expectations regarding hearing aids, makes her own suggestions, and then works with me for the best possible solutions. ”

“Corrie was fine but she didn't cure my tinitus. ”

“Hearing Health Center has supplied my hearing aids for 12 years. They are experts in their field and offer professional service.”

“I live in Michigan and I appreciate the efforts the receptionists and the fabulous Dr. McFadden make to get me in quickly when I have a problem. Jennifer is like an old friend by now, but all of reception always helpful and gracious. ”

“I love coming here! All of my hearing needs have been met over the last 10 years and continue to be met! They give excellent care”

“Amazing. Hearing aids working after not for past 3 months. Highly recommend! Kind, talented audiologist. ”

“Very satisfied with entire process; Evaluation, purchase of hearing aids, follow up visits with questions, helpful suggestions, check up , adjustment and cleaning of hearing aids; attentive and professional staff, very personable Drs with high level of expertise. Thank you !”

“They are the best most helpful people , they make u feel so good about your new hearing aids . The whole experience was a pleasure .”

“They are the nicest people I have ever met. They love my funky shoes. Always smiling ”

“Came in for some work on my Oticons. Dr. Lapham was efficient, friendly and extremely competent. A pleasure to deal with.”

“From setting up, and rescheduling, to an excellent and patient audiologist, the experience was wonderful. Thank you!”

“I have not been to the office in a year and a half because of COVID and wasn’t having any problems. The remodeling has been completed and has the look of professionalism which the staff of professionals exudes as well. I have been to the office three times and was taken at the time scheduled. During my appointments I was treated with both courtesy and patience without being rushed and having all my questions answered. Time was taken to be sure I understood my answered questions. I would recommend the office at 142 Ontario in Chicago to someone needing hearing aids and wants to be treated in a friendly manner. ”

“My experience with Dr. Fisher and her staff goes back many years. The depth of professionalism, and expertise is unmatched in Chicago. They have helped to change my life with their compassionate and up to date technological care. There is simply no better place in the entire Chicago area for Hearing Healthcare.”

“I purchased hearing aids for my 90 year old stepmother at the hearing health center. We have been pleased with the hearing aids and the customer service. ”

“The doctor and staff were excellent. I got a very clear explanation of the results of my hearing test and was fitted for hearing aids, which will be ready next week. When my hearing aids were tested I was amazed at how much better I could hear, so I'm looking forward to my return visit! ”

“I came in for a reassessment of my new hearing aids. I had two issues that Dr. Lapham worked very patiently to resolve. When the domes were corrected and the charts on the computer screen meticulously set I was ready to test the aids. Going home on the bus I realized I was hearing very clearly everything around me with no static. At the end of the day at home the domes had not made my ears sore. I feel that I was hearing almost as I normally would have before. Unless there is any change, I don't expect to see Dr. Lapham until my next exam in December. She spent the necessary time to make sure that my aids did the job they're supposed to do. It was a great visit. Many thanks for Dr. Lapham.”

“This was my first time getting my hearing evaluated and I see it as a baseline for future check-ins. Staff was friendly, professional and explained the process thoroughly. While I don’t need hearing aids now I’m guessing I will at some point in the future and I would happily return here. Great experience!”

“This was my first experience having my hearing tested. I knew I most likely needed hearing aids. I was impressed with the expertise and friendliness of the audiologist I saw, Dr. Katrina Lapham. She made me feel at ease throughout the process. I do need hearing aids. Dr. Lapham discussed my wishes and preferences before ordering them. I am confident I will be happy with them and am looking forward to hear all the things I have missed. ”

“I would highly recommend the Hearing Health Center to anyone with hearing needs. I really felt very comfortable and welcome with the staff and Dr. McFadden. I appreciate the hearing testing and the feedback you given us. ”

“I came in to get ear molds taken for hearing protection. The entire process was incredibly quick and easy. The staff was friendly and professional. The next time I need an audiologist, you can bet I'll be coming here. ”

“I usually see Elizabeth, She is professional & very helpful to my questions. ”

“Staff was very informative and friendly. My friend and I felt welcomed right away coming in the door. The service was fast and simple as well. I recommend this place !”

“I have seen Amanda and Elizabeth Matthews. Both are highly competent and professional in every respect. I have never felt rushed and have always felt both are totally focused on my well-being. Seeing them has been a pleasure!”

“On April 13, I had an appointment with with Elizabeth Matthews at 4:00pm. I arrived about 3:50 signed in but around 4:35 I had not been called-in or spoken to by anyone therefore, I approached the receptionist and asked her if no one was available to help me that I must leave, the receptionist then informed Elizabeth Matthew that I was waiting to see the technician. Once I was in with Elizabeth Matthews she was very knowledgeable, helpful and also apologized for the wait. I rate Elizabeth Matthews Above and beyond Average . I believe the front desk needs more customer service training. ”

“Early this week I saw Elizabeth Mathews for my annual hearing aid checkup and cleaning and testing! She was awesome, as always! She patiently answered my questions and tweaked my hearing aids based on the results of my testing! I could hear even better as a result! I have had my hearing aids for about two years now and discovered that without them, the world sounds muffled! Thanks Elizabeth for being there for me!”

“Amanda was awesome. Explained everything and answered all questions. Office was well organized and clean. Make appt/time and was served at that time no wait no fuss great experience”

“I'm not one to easily trust a new (to me) medical professional, but I felt confidence in Katrina almost immediately. She was smart, knowledgeable and thorough, made suggestions when I asked, and went out of her way to give me "loaners." I'd recommend her and Hearing Health Center without reservation.”

“The staff is amazing and took great care of me. They were very patience and helpful to me. They ensured I was always updated on the status of my hearing aid order. I will recommend them to anyone who's looking for good customer service, a caring staff, and a professional environment. I promise you won't be disappointed.”

“The staff is amazing and took great care of my grandma. I will recommend them to anyone who's looking for good customer service, a caring staff, and a professional environment. I promise you won't be disappointed.”

“I have all always gotten excellent service from the Chicago office. My recent visit was for a device cleaning and hearing test. Amanda was great at answering my questions on the settings and capabilities of my current aids which she determined were not powerful enough to compensate for the hearing loss that I have which was discovered from the test. She was very thorough in trying to find a solution. ”

“I’ve had a great experience. The Lyric devices are a game changer. Dr. McFadden is great and the staff is helpful and welcoming. ”

“This was my first appointment at the Hearing Health Center. I was very satisfied with the professional service I received. ”

“I had a very good experience with Dr. Lapham on Tuesday, January 19, 2021. She took care of the problem with the hearing aids and provided a clear explanation of what to expect with these aids. Also, information on upgrades should I need them later on. Also, no waiting!”

“My experience with this office has been excellent. Kratina Lapham has a really great and friendly personality, and is a top notch audiologist with excellent knowledge of hearing and hearing devices. She very quickly pointed me in the exact direction I needed for which hearing devices to purchase. She is a pleasure to work with!”

“Office staff is very professional and friendly. Dr Lapham was a treasure trove of information, was able to point me in the right direction.”

“I have been a patient of Hearing Health for more thane six years and they provide excellent service. ”

“This was my first appointment. Elizabeth Mathews was helpful, knowledgeable and pleasant. Overall, my experience was excellent. ”

“I've been going here for years. I've seen several different audiologists there and would recommend everyone. They are very nice and sensitive to your needs. It is easy to get an appointment when needed. I recently visited to inquire about newer and more advanced hearing aids and I was given a new different type of hearing aids to try for a few days to see how I liked them. Now how's that for service? I can't wait for Covid restrictions to end so they can put their delicious cookies back in the waiting room. Just a nice perk. ”

“I was very impressed with Anthony Higgins, who answered all my questions clearly and thoroughly. He would be the person I would choose to work with when selecting my new hearing aids. Also, the HHC location is very convenient to my home.”

“I am impressed with the expertise of the staff and the friendly way of dealing with the clients. Amanda is especially helpful explaining the procedures and answering questions. No extra wait time. Highly professional handling. ”

“I am extremely happy with the Hearing Health Center and with Dr. Amanda McFadden in particular. I have never had hearing aides before, and I received excellent service and advice. I was concerned about pressure sales tactics that I have heard that other providers used, but I had read excellent reviews of HHC, so I decided to try them. I was not disappointed. In addition, the Chicago front office staff members, including Jennifer and Jordan, are very helpful and friendly.”

“I have been a patient of HHC Chicago for 5+ years. The staff is very professional and always accommodating and responsive. Dr McFadden is the consummate professional. I wear the Lyric invisible hearing aids and have found them to be a game changer in my life and work. I strongly recommend HHC and the Lyric devices. ”

“So happy to have found this place!! The service and quality were outstanding!! I saw Amanda McFadden and she far exceeded my expectations! Thank you!!”

“Purchased my hearing aids a few years ago and the service has always been superb. Always come in for follow ups and they are always truly involved in helping me and answer any questions I may have. Highly recommend the Hearing Health Center.”

“Been going here for decades. Went this time for repair of a broken hearing aid. (No fault of the hearing aid). No pressure to buy a new one.”

“I’ve been coming here for 5 years. I am always satisfied with my hearing aids and how I am treated. I came in for my yearly screening recently but I was very uncomfortable with the numbers going up for Covid again. The technician understood and rescheduled me to come back on 6 months, she was so understanding and nice about it. I will definitely keep coming here, thanks!”

“This is somewhat a tale of the pandemic. My mother has been a client here for awhile, as was my father. We’d been enjoying not having to show up every month for her Lyric replacements, & we let the fine-tuning slide with her new brand, as it only required a battery change at home. Then Covid hit. After several months of lockdown, her 1st outing was to Hearing Health. When you only have the phone for contact & your hearing aids aren’t working, it’s bad. Unfortunately the test in the soundproof booth was a bust, & we were told that unfortunately there was nothing to be done but turn up the volume. I had just read an article about the critical effect hearing loss has on cognition, so I called back. At that point we were introduced to Dr. Emily Trittschuh. Dr. Emily, it turns out, had trained at a pediatric hospital, & she brought all of her specialized experience to bear on my mother’s hearing test. The standard system hadn’t worked, so the doctor invented methods which worked for my mother. On the spot. And remember, we all had on masks, so the visual part was gone— no lip reading, facial cues, etc. She was creative, innovative, resourceful, patient, precise; her professional experience & personal sensitivity enabled her to improvise new methods of communication and, lo & behold, she succeeded in extracting ALL the information she needed to reset every single value in those hearing aids which could help my mother hear. Not just the volume. As I watched this maestro work her magic, I burst into tears. You don’t realize the terrible stress of what is, in effect, the loss of a relationship because of technical difficulties! Until you realize that you’re going to get it back. Over the years we have had one audiologist pay a house call to my dad in the hospital, one do a curbside removal of my mom’s Lyrics prior to an MRI, & Dr. Emily is now working with the manufacturer to optimize settings for the technology of my mother’s landline. Even Jennifer & the receptionists are lovely~ pre-Covid, they baked you cookies in the waiting room! I can’t recommend Hearing Health Center, and especially Dr Emily Trittschuh, enough. ”

“Beginning in 2018, in the course of four (4) visits, or so, I've been satisfied with services from Hearing Health, downtown, Chicago. However, my recent visit, August 24, 2020, was exceptionally notable. Audiologist, Elizabeth Matthews' friendly and welcoming disposition in conjunction w/her knowledge and professionalism made for an exceptionally pleasant experience.”

“Dr McFadden is Amazing! She is most knowledgeable. She has a wonderful manner & a delightful personality. She explained all the necessary details & answered all my questions. How refreshing to have a doctor who is not only knowledgeable, but who is also very personable. Excellent! ”

“Excellent service and advice. I am very happy with the quality of my hearing aids and with the expertise of Dr. McFadden. ”

“Elizabeth Mathews is an excellent audiology assistant! I recommend her services to anyone who may need them!”

“I would like to say that Cheri, was awesome she helped my mom until she resolved the problem with her whistling hearing aid. She is great.”

“I was given adequate explanation and understanding, along with a comfortable experience in my testing and attention given to my aids themselves.”

“Dr. Emily Trittschuh communicates in a very pleasant, easy to understand, concise, and complete fashion her expert knowledge of audiology in general and hearing aids specifically. I accompanied my wife to the latter's hearing aid appointment. Now, Dr. T is my hearing doc. I am a retired doc and recognized a great bedside manner and recognize an exceptional fund of medical knowledge when I come in contact with Dr. T.”

“Amanda McFadden, Au.D is one of the best Doctor of Audiology we have been to in years! She is a very caring and patient person, and her attention to detail is refreshing. She has a wonderful bubbly personality that make you feel at ease the second you meet her. And her follow up for any issues brought to her attention is impeccable. I highly recommend her if you are looking for a Doctor of Audiology, you will not be disappointed!”

“What I like about hearing health center is that they are always first with the newest technology. They also really seem to care about their patients and after the last two years l feel that we have developed a real friendship. ”

“Now in my mid-80s, I have acquired over half a dozen health care providers I see on a regular or semi-regular basis and the only one I look forward to visiting is Hearing Healthcare Center. This is partially because they really know what they’re doing and the results have been excellent, but also because they are the nicest, most genuinely concerned group of people. I had been told that they treat their patients like family and I was skeptical. But I have to say that maybe they treat me even better. I usually go to their office downtown, not far from my apartment. But sometimes I am close to one of their suburban offices and in need of an adjustment or batteries. Although I have not been there in six months or longer, when I go into one of those offices everyone seems to know me, greets me by name and is fully aware of my needs. This is totally unlike any of my other doctor’s offices. Most of my friends have hearing aids or need them and I unhesitatingly recommend Hearing Health Center. Nobody has complained. ”

“The audiologist was very knowledgeable.”