Hearing Health Center - Highland Park

“The staff is very attentive, friendly, and professional. They provide excellent service, from measuring my hearing, to fitting me with hearing aids that work for me. They do not try to push products or upsell. I have gone to them for six/ seven years and recommend them to others. ”

“I feel compelled to to submit a testimonial for an experienced staff member who is new to the Highland Park Office. This was my first appointment with Dr. Arnan. What a total professional! Her knowledge of the Lyric 4 was so impressive. This is living proof of the consistent excellence provided by Hearing Health Center!”

“Exceptionally competent, prompt, and helpful professional staff and reception. ”

“So grateful for the help with one of my hearing aids. Professional and quick I walked out with the problem resolved. ”

“First time patient! I had a great experience. Their hearing test is very thorough and they did a wonderful job recommending earplugs and getting custom molds-I am a professional musician. They respected the fact that this is obviously very important to me and were willing to make sure I get the best care every step of the way.”

“100% professional. Always available on phone and very knowledgeable. Appointment was timely, my concern was resolved promptly and a future course was established, all with a smile...what more can you ask?”

“I have been a patient at Hearing Health Center for many years and I have always loved the care, attention and guidance I have received. The audiologist are AMAZING. I only gave 4 stars because I miss Judy. Judy never missed anything, was prompt and responsive on returning phone calls getting appointments scheduled and just overall making the experience as easy as possible. I've needed some warranty repair work on my hearing aids recently, and when I've call the phone is often not answered by a person, and when I have left messages I have not received a call back. I have had to call multiple times to get a person on the line so I could arrange to have a time to come in. ”

“I have had wonderful treatment from all of the staff of Hearing Health Center. All representations were kept. The hearing aids met my expectations. Every time I've come in I have felt like family”

“Hearing Health Center has been very helpful in bringing me from a state of denial to an appreciation of hearing clearly after several years. They have patiently worked with me until I have adjusted to this life changing improvement.”

“Every time I go whether curbside for a fix on my hearing aids or into the facility the staff is always professional, courteous and knowledgeable. I appreciate the attentiveness to my needs and the best way to take care of those needs.”

“The staff was very professional and pleasant. The Dr. Answered all of my questions and made me feel very comfortable as a first time patient. ”

“I needed some assistance the other day and the team took care of my needs perfectly when I arrived even though I had no appointment. They are always so very kind and supportive. I left the office with my hearing aids cleaned, tested and working perfectly!”

“Very Professional doctors. Very accommodative outstanding service! ”

“Hilary was easy to talk to and listened to my complaints of not being able to hear the clarity of the voices on the Hallmark Channel. The first hearing aids she recommended were way too loud. She eventually was able to let me try the Lyric extended hearing aids, and they felt pretty good. However, when she took the one in my right ear out, she was not able to fit it back comfortably for me. Hilary was also willing to clean out the wax buildup in my ears, even though I was not using the hearing ads at the time. I really appreciate her kindness and helpfulness.”

“Very professional, anxious to help, knowledgable. Highly recommended”

“Dependable, professional, courteous, caring office in Highland Park. Quick to assist and resolve any issue. I appreciate them.”

“Very professional yet gentle and caring. I highly recommend them for all ages but especially for us seniors! ”

“Judy and Sarah were great--I can hear again!”

“I called 4 places and selected this place because of the kind and courteous Voice at the other end of the Phone; Judy. I found Hillary to be very informative and helpful in understanding the next steps and how insurance works (or doesn't work) for my hearing aids. Overall it was a pleasant experience going to the doctor. ”

“Judy was very nice to set up the appointment with and to greet me at the shop and Dr. Hilary was terrific in giving me the tests to upgrade my hearing aids and to explain how I could use my Signia app. ”

“Both Hilary and Sarah are great to work with and have helped me many times with my Lyric needs. Kudos to both of them and to Judy who has accommodated me in to getting in to see them on emergency matters.”

“Drs. Fisher and Schwartzer took a lot of time to get my choice of replacement hearing aids just right. They work perfectly. I wouldn’t go anywhere else. ”

“I was struggling hearing my iPhone and TV. Heard about the HHC from friends and made an appointment. Dr. Hilary gave me a thorough exam with my wife reading a script as they increased background noise. She then spoke at length with me showed me aid options. Very thorough exam, with lots of choices and price points. I made my choice, ordered them and she programmed them to my specific hearing needs. This was all scheduled thru their efficient office Mgr Judy.”

“I have owned the Livios 2400 for about three years and in that time have had only a couple of occasions to bring the units into the HP office for an issue. Recently, I could get no audio from the Right earpiece. I called for an appointment and when I arrived I spoke with Judy, the receptionist, who is one of the kindest people I have ever met. She called Dr. Sarah Schwartzer who came into the reception room and listened as I explained the issue. She took a look at the device, excused herself and in a few minutes was back. Dr. Schwartzer explained that the problem was not with how I had changed the filter (which I thought was the issue), but that the slender connection wire was at fault. She replaced it on the spot, and that brought the earpiece back to life. From my first connections with HHC, up to the present, I have had nothing but an excellent experience.”

“very pleased with advice, service and follow up.”

“Always prompt, friendly and thorough service”

“I have worn Hearing Health Center "hearing aids" for 7 years and I do not know how I could function without them. I totally recommend them to anyone who qualifies for this type of hearing aid. Their service has been very satisfactory.”

“I’d been struggling increasingly with my hearing for a couple years before I finally pulled the trigger to get hearing aids and was finding it physically tiring to work so hard at hearing accurately. Luckily, I started working with Hearing Health Center to get my hearing aids just in time before the pandemic shut everything down. They made such a huge difference immediately and just helped me feel sharper and more energetic overall. The difference I found with them actually helped make the first several months of the shutdown a lot more tolerable and manageable. The HHC staff was great in helping me find the right hearing aids to suit my needs and quickly adjusting to them. They are extremely knowledgeable and professional. They always make the extra effort to help with questions or find me a convenient appointment time, even on short notice. I am so grateful to be working with them. ”

“Over the many years of hearing loss I've been to a number of facilities but I can honestly say none has compared to the treatment I have received at The Hearing Health Center In Hightland Park, IL. The kindness, patience, knowlege starts at the front desk and continues to the Excellent Doctors and aides. I will go no where else. ”

“Doctor, receptionist and technician all worked so well together; exceptionally friendly and helpful ”

“I was satisfied with Hearing Health Center until I ordered new hearing aids. My insurance pays part of the cost and I chose to pay the balance after the insurance payment. After over a month, I called the Ins. Co. to check the status of the claim, and no claim had been filed. This is not good customer service! I was given several reasons for this, which did not make much sense. I had paid a $500.00 deposit, and nothing was done! ”

“I have always received excellent service at the Hearing Health Center. The staff is welcoming, thoughtful and highly professional. They respond promptly to requests for assistance and are generous with their time.”

“Excellent service with dr Hillary and Judy they are the best very professional and caring to the patients. ”

“After trying several hearing aids with poor results, a friend pointed me to Hearing Health Center-Highland Park. As a result, I can hear again and enjoy the social life that I was missing out of.”

“Always available to help with any problem regarding Hearing Aids. The staff in Highland Park goes out of their way to take care of you. They are very professional in what they do and how they work. It all starts at the front desk with Judy, truly a special person and continues with the Audiologists and Technicians on staff.”

“I have been very happy with everyone I have come in contact with at Hearing Health Center from Judy at the front desk to Corinne the Audiology assistant to Dr. MacCrae. They are patient, cheerful, knowledgeable and they really seem to care. Thank you! I have already referred a few people to you because you have been great!”

“Everyone goes out of their to make sure you are completely satisfied.”

“I was treated with dignity and care. Everyone that I dealt with at Hearing Health Center seemed to be interested in making my life more comfortable. No person was pushy and their was no attempt to sell me something that I did not want or need. A professional experience.”

“The staff is always very friendly and extremely helpful.”

“I have gone to clean my ears twice and each time I have been very pleased with their courtesy, efficiency and professionalism. My wife feels the same way. ”

“I have been coming to Hearing Health, Highland Park, for at least 15 years. Everyone I have ever seen at this clinic has been friendly, thorough, and professional. I always look forward to seeing Judy. She is like seeing an long time friend.”

“Needed help with nonfunctional hearing aid obtained from another out of business ENT outlet. You fixed it the next day, Thanks. Have used hearing aids for over 12 years. I cannot hear much without them. I was a general surgeon. ENT colleagues and audiologist shut down two years ago and I went through the usual medical network to find you. I have been impressed with how your front desk and Sarah have gotten me in for service as my 4 year old aids have frustrated me and am awaiting the new set. A big thank you to Sarah for listening to patients and wishing her the best at Mayo where I did my residency.”

“Very professional and knowledgeable. They offer suggestions and answer all your questions. I highly recommend them.”

“The staff is very friendly and personal. Highly recommend Hearing and Health center!!”

“I was very happy with my previous visits since 2018 until last week 7/9/21. I had an issue with the problem of connecting my new iPhone 11 with my hearing aid. I thought maybe someone in the office can help out. I was introduce to an audiologist and the problem was solved in a short moment. Then I was advised to do a hearing checkup since the pandemic 2020, so I came back the following week 7/13 . After the hearing test I met the same audiologist for the follow up consultation. She was kind of impatient, and at the end she appeared 'rude' to leave. Yesterday I received a bill for these two visits, $85 and $195 The first $85 for connecting the device. (Isn't it the job of the professional to connect the device to make it work?) Anyway, these bills were paid in full. This is my experience I thought to share with you . ”

“Judy is always a ray of welcoming sunshine in the office front office. Thank you to Dr. Schwartzer for getting to the crux of my hearing difficulty. I always appreciate their determination and persistence in resolving hearing issues.”

“My association with the Hearing Health Center has always been most positive. The staff is exceptionally professional and caring. I had cracks in both my hearing aids and they were able to repair them without charge. You don't find that kind of service often these days. Thank you Hearing Health. So glad I found you!”

“Easy, easy, easy! And excellent service. Can’t recommend highly enough. ”

“I was having an issue with changing out my wax guards. I called and was able to get an appointment for the same day for assistance. Not only did they give me a refresher on how to change the guards, they did complete cleaning. Really appreciate the help!”

“I had a very good experience at this hearing center. They are always very considerate and helpful! I highly recommend them.”

“Awesome job on accommodating all my hearing needs ! Fantastic facility and professional personnel. ”

“Everyone here is wonderful. The entire staff is caring and interested in helping you get to the bottom of your issues whether it’s your very first visit or your umpteenth. I would, and have, recommended them highly whenever the topic of hearing comes up. ”

“Very professional and thorough. A very good experience.”

“This 1st visit was very informative and professional, she really puts herself into your concerns. I would highly recommend this person. ”

“I had been hesitant to get my hearing checked and was happy that Hearing Health Center had an option for a free screening. The team is friendly, professional and knowledgeable. Dr. Sarah thoroughly explained what she was doing and why, which settled my nervousness. She explained the results very clearly. I will return to her for ongoing screenings and hearing aids when needed.”

“Sarah Schwartzer and her staff were very helpful with my old hearing aids and, at my request,with a discussion of what is now available including a demonstration of how much improvement one alternative might offer. They are also nice people. ”

“I brought in my 94 year old mother who was not hearing, even with her hearing aids. The staff was extremely kind and caring. After carefully and gently cleaning her ears, mom was able to hear again! A four star experience!!!”

“Fine experience. Helpful information. Recommend highly.”

“I learned that I could have my hearing aids cleaned every 6 mos. Never knew that service was available. Bluetooth presented some problems but I think they were addressed. The audiologist I had an appt with was not available but her replacement provided answers. ”

“I received hearing aids from Hearing Health Center in January,2020. It has been a very positive experience. Recently they gave my hearing aid a “check up”. It was flawless.”

“About two years I finally gave in after not hearing well enough when out with friends and even at home wife my wife, kids, and grandchildren. After my audiology test I tried several brands of hearing aids and chose the Option S1 - and these have been life changing! The education and service from Hearing Health Center in Highland Park has been extraordinary, reliable and has improved my hearing and self confidence. I enjoy the friendly service and have recommended Hearing Health Center to so many friends who now are as happy as I am. Their service is so consistently good that I use them as a benchmark when working with our business associates to try and equal their level of customer support...”

“The Audiology Assistant and staff helped my 94 year old mother hear so much better. She needed a part repla ed in her hearing aid and it made all the difference. She can now hear more clearly, she is so happy. We thank the staff for always listening to our concerns and for finding the right solutions. ”

“Hearing Health will now be my ear health center! Wonderful staff, easy appointments. My dad needed hearing aids looked at and I was able to have a full hearing assessment and cleaning at same time. Let’s just say, I can hear again, my headache is gone as well as dizziness. COVID protocol super! Felt totally safe! Hearing ”

“From moment one I was welcomed at the door and escorted by the staff into the HHCenter. Dr Fisher came in, as it was not her day in the HP Center, to attend to my issues. The hearing test was thorough and the explanations I received from her were clear ad helpful. The choosing of a hearing aid that fit my needs was paramount to her and she took ample time with me to make sure I comprehended the whole process. I couldn't imagine a more pleasing and professional visit.”

“Dr. MacCrae made the process of changing my Lyric hearing aids quick, painless ... and provided understandable information about the whole process. It was an excellent experience. ”

“One of my hearing aids broke today. I admit it is an old hearing aid. The technician, Roxie?, was able to replace the broken part, suggested both hearing aids needed a better cleaning and she did so. I could immediately hear better.”

“I can honestly say that I enjoyed my appointment today - I left feeling smarter! Dr. MacCrae was so informative and thorough. She very patiently explained the nature and purpose of each test, and reviewed my results with me so that I'd have a good understanding of what they mean. I was incredibly impressed by the time and attention devoted to my examination. (And for anyone reluctant to make an office visit during the pandemic, don't be afraid! The hygienic practices here are beyond superlative.)”

“Very professional and helpful staff and doctors. I got clear and concise answers to my questions and excellent advice.”

“My sincere thanks and appreciation to Dr. MacCrae. My problems over a few years were easily solved by her professionalism, understanding and listening. One constant was the patience, kindness, and warmth of Judy. I thank her too.”

“Everyone at Hearing Health Center does a wonderful job. The staff is friendly thorough and helpful. They are quick to provide assistance and and lend a hand when necessary.”

“I found Hearing Health Center - Highland Park to be very professional and caring. They are customer-service oriented, bend-over-backwards to please, knowledgable about advantages of different products, and experienced in maximizing the benefits of state-of-the-art technological features and improvements. ”

“All the team at HHC in HP are true and most highly capable Professionals! From the doctors to the technicians and certainly to the wonderfully helpful and highly constructive Judy at the reception desk. All are great ambassadors of the terrific services, products and brand that HHC has come to exemplify! Thank You!”

“I couldnt be happier with my entire experience. After seeing more than a few doctors, over my life, I can tell which are good and which arent. This practice is excellent Superb from start to finish . Excellent admin staff and fast friendly talented medical professionals. My other otolaryngologist retired and recommended this place. 5 stars”

“Your expertise is most appreciated !!!!--more than that your human touch,patience,and understanding add up to making each contact very comfortable”

“Hilary is the BEST. The whole office is perfect from the moment you walk through the door! Judy is AMAZING and makes the whole experience worthwhile ! ”

“Hillary was very good at explaining options and answering all my questions. I would call it a very good experience.”

“This was my first experience at the Highland Park location. I have usually used the downtown Chicago office. I was so relieved to find that I could get an appointment on Thanksgiving week-end! I found the staff to be very professional and friendly. My questions were answered and my issue resolved. I will definitely return to this office”

“My experience with Hearing Health Center located in Highland Park has been so outstanding. Everyone there understands the meaning of good customer service. I will continue to visit this location because they are professionals. Thank you all ”

“I appreciated the time and professionalism of everyone on staff at Hearing Health Center in Highland Park. My questions were all answered and I walked out a lot more educated than when I walked in. ”

“I have always been very happy with my care at the Hearing Health Center in Highland Park. Very professional. Judy is the best!!!”

“Friendly greeting, warm, personal and informative. Put at ease. Very professional handling of my earwax issue and the need to return on Monday for finishing the treatment. All very professional and thorough and I was dumb enough to forget my appointment time for this coming Monday. Could you remind me the time. ”

“I had a great experience.”

“As I am well into my nineties I must admit I waited much to long to come to the Hearing Health Center and address my hearing health. Thankfully Dr. Trittschuh is a skilled audiologists who took into considerations my apprehensions and concerns. I highly recommend her and Judy at the front desk who make my appointments easy and C19 sensitive, equally important to me. The Lyric hearing aid is perfect for me. Thank you!”

“Corinne is the very best! I brought my hearing aids to the Highland Park center for cleaning. I also had questions regarding their maintenance. Corinne not only answered them, but went out of her way to make sure that everything was well taken care of in every detail. Corinne was so exceptional! Thank you Hearing Health Center for Corinne, she is SO outstanding, and you are so lucky to have her.”

“My experience at Hearing Health Center - Highland Park was great! The staff was incredibly attentive and knowledgeable with regard to my hearing challenges and hearing aids! I am so thankful for the help and support I received from Judy and Dr. MacCrae! Wish I had known about HHC sooner!”

“There is only one resource to approach for hearing loss. The staff at Hearing Health Center in Highland Park deserve Six stars! They have changed my life in just a few years in special ways. Receptionist Judy, Dr. Ronna Fisher, and Dr. Emily Trittschuh have "the master's touch" when it comes to patient assessment, sharing expertise with patients in a cheerful way, and allowing new patients to feel comfortable in an otherwise vulnerable setting. The kind of superb care I am talking about was demonstrated in conjunction with my annual hearing test and Lyric 2 hearing aid replacements a short time ago. Dr. Trittschuch's unique expertise came into play when she skillfully compensated subtle changes to the new Lyrics for the additional hearing loss detected in the hearing test. Her fine touches and computer involvement made an astounding improvement in the quality of my hearing...not just a little improvement! Dr. T is is a total professional in my book, and as caring as they come. See for yourself. Better yet, come hear for yourself!”

“Completely satisfied in all aspects of my expectation. My first visit with Dr. Hilary MacCrae. Definitely will recommend to friends. ”

“Starting with walking in the front door I am always met with pleasant smiles and efficient service. Then the Doctors are pleasant, patient and so determined to make my hearing the best it can be. I have been in aids for years and this facility is my best experience of all. The Doctors don't give up until things are right. ”

“4 years ago I began to notice my hearing loss. I bought expensive hearing aids from another company, but I hated them. They were difficult to put in my ears, I couldn’t tell if they were really making a difference, and after a number of visits to adjust them (unsuccessfully) I stopped wearing them. When I began reading studies about hearing loss possibly leading to dementia, I decided to try again. I visited Hearing Health Center because of a friend’s recommendation. She said that getting hearing aids there “transformed my life.” My experience with HHC is night and day from the other company. I could tell that this was a quality company from the first phone call, where they welcomed me and told me to check my insurance to see if they offered partial payment (they did. ) An appointment was immediately scheduled, and they told me why I should bring bring someone with a “familiar voice” for the hearing test. My audiologist, Dr. Hilary MacCrae, was very knowledgeable, and explained everything clearly. After the test and examination, she fitted me with hearing aids that feel wonderful——much smaller, and the right fit! Dr. Fisher, HHC’s owner, also called me to be sure everything had gone smoothly. At one point, 4 people were in the room being sure that I was comfortable putting in and taking out the hearing aids, syncing them with my phone, and completing my leasing agreement (HHC is the only company I know that has a leasing option.) There are also no batteries, just charging every night. I can now hear sounds that I didn’t even know I was missing! I can hear in noisy restaurants, or when there are presentations. It takes me second to place the hearing aids in my ears, no one can see them, and I forget about them most of the time. I’m beyond thrilled, and look forward to a continuing relationship as Dr. MacCrae and the HHC staff make sure that my hearing aids are perfectly suited to my needs. ”

“I liked the way they communicated with me. They were not pushy at all with me.”