Hear Again

“On September 16, 2018 I walked in the office and informed Mr. Williams I had lost my hearing aid. He recommended Oticon hearing aids for its streaming and connection to my IPhone X capabilities. He indicating that I had 45 day trial period to make sure the Oticon hearing aide was right for my 81% loss left ear and 36% right. Well here’s the problem. I returned 6 times to adjust the hearing aid. I’m also a Uber Driver and depend on hearing direction to pick up and drop off passengers. I had to continuously reach out to my iphone and toke three steps to turn up volume and always had great difficulties hearing direction with the Oticon hearing aid. I finally gave up after 2 weeks and found out Mr. Williams had actually finalized the sale after three days into the 45 day trial period charging my new Care Credit account the full amount. I was upset and frustrated calling the credit card company and had to write Mr. Williams to please correct this charge as I understude I was trying the hearing aid however Garry made it a final sale. The matter did not stop me returning the Oticon hearing aid witch was tense and intimidating has Mr. Williams continued to insist that I had time to try the hearing aid. Well he had He’s partner help with the devise with no progress. He managed to charge me $249.00 dollars for two weeks of trial period. I we’ll never do business with them again. ”

“I have a profound hearing loss and have worn hearing aids for over 30 years. We have lived in the area for 9 years and Hear Again is he only place I would go for my hearing needs. Rayana and Garry have given me the best care and service that I have ever received from any audiologist. They always go above and beyond my expectations and they educate me as I go thru the process so I am comfortable with my experience. They really listen to me and I always feel I am getting the best product and care. ”