USF Hearing & Balance Center

“I had a very frustrating experience with the USF Hearing Clinic and want to share it so others know what to expect. Before my appointment, I asked twice—once by phone and again in person—whether the clinic had verified my insurance and what my total cost would be. Both times I was told that they had run my insurance and that my responsibility would only be my $40 specialist copay. After the appointment, I learned that the clinic billed my insurance using diagnostic audiology procedure codes instead of an office-visit code. This created a much higher bill and an unexpected balance of $56.73 that was never disclosed to me beforehand. I only found out after receiving my Explanation of Benefits. Trying to resolve the issue made things worse. My emails went unanswered, I was not given accurate billing contact information, and when the clinic finally called me, the staff member became argumentative, talked over me, and blamed my insurance company instead of addressing the discrepancy. It was unprofessional and extremely frustrating. Patients deserve accurate cost information, transparent billing, and respectful communication. Unfortunately, my experience at this clinic did not reflect those standards. I recommend getting all cost information in writing and being very cautious before scheduling here.”