Community Hearing Services - Poughkeepsie

“After suddenly losing 35% of my hearing 11 months ago, I went to the ENT within my medical Group. The Audiologist strongly suggested I purchase hearing aids from Oticon. I was going back every week for 3 months and nothing improved. I was frustrated and disappointed and then found Community Hearing Services in Poughkeepsie, and met Rachel. She called Oticon and discussed my issues and found there were issues with my aids. After 7 months of frustration, Rachel said we were going to start all over. After only 2 months of adjustments the clarity has improved, background noise is minimal. Rachel has been so encouraging and helpful. I no longer avoid going out to eat or meeting my friends because I couldn't hear them. Rachel listened to each issue I was experiencing and made the appropriate adjustments. I was so frustrated and ready to buy different aid, Rachel believed I did not need to go to the expense of new aids, just needed patience and adjustments. I did not receive the customer, quality service from my medical group that I receive from Community Hearing Services. Rachel is the best and I'm so grateful to her. ”

“Kristy is a great find who lives up to her 5-star reviews. She is excellent at what she does and is patient, kind, and thorough. She always gives us plenty of time and answers all our questions. Kristy goes above and beyond to make sure my dad’s hearing aids are a perfect fit for him and that we are 100% satisfied. Her assistant, Stacy, is also very helpful. We were thrilled to find Kristy thanks to online reviews written by other very satisfied patients. We had a great experience at Community Hearing Services and highly recommend Kristy. She is the best and so very caring.”

“After years of procrastinating, I made an appointment with CHS to have my deteriorating hearing checked and met Kristy. She is personable, professional and extremely knowledgeable. She gave me an excellent exam followed up by a wealth of information on alternate hearing aids and payment plans. She counselled taking time to make a decision (no hard sell tactics), and once your aid arrives, Kristy walks you through all aspects of best wearing and best care practices and then rechecks frequently and makes any necessary adjustments. I am well satisfied with my aid and my greatly improved hearing ability. Kristy's follow-up and follow-through are excellent and I highly recommend her and her associates.”

“I have been very pleased with Community Hearing over the last 5 years. I feel that Kristy is very professional and always has time to listen to my concerns. I delayed getting hearing aids because all I ever saw in the paper were full page adds for hearing aids by businesses run by a hearing aid technician. Kristy is a Professional that understands the physical as well as the technical aspect of providing better hearing. ”

“I found my hearing aids online. Because I did not buy them from Community Hearing Services - Poughkeepsie, they didn't want to fit them for me. They finally agreed to do it for a fee for one visit. ”

“I have been wearing hearing aids for 20 years, and when I found Kristy, I found the BEST audiologist/hearing aid specialist. She is extremely knowledgeable about hearing loss and fitting hearing aids to match that loss. She is also realistic and not in the business to "sell" hearing aids. My hearing loss is profound/severe and we agreed that there are not many options for an upgrade with my hearing profile. I appreciate her honesty and her true commitment to what is best for patients. Her style is gentle and she was considerate regarding talking to me as a hearing impaired person. She explained the new hearing aids I tried and also gave me a reason that my ears were itching (overly dry) and recommended some drops that have been helpful. I am new to the area and feel very fortunate that I found Kristy. Hearing loss is a sensitive issue and you can be assured you will be in the very best care with Kristy. ”

“ I have been a client of Kristy for over a year. Been a most pleasurable experience with her help & guidance in treatment of my hearing loss. Her recommendations & explanations of hearing assistance have made my life much more amicable . Whole heartily recommend Community Hearing & staff.”

“I am very pleased with the caring service Kristy has given me. I didn’t know I was missing so much in a conversation. Kristy has made sure I am comfortable & happy with my hearing aids and that they are in top working condition. I wouldn’t hesitate to recommend Community Hearing to any of my friends.”

“When first I spoke to Kristy (Unflat) Tilley, via telephone, it quickly became evident that she was willing to give her all to assisting with the hearing issue I have. The hearing analysis that followed reinforced to me her dedication to her clients. Her knowledge, training and experience became equally apparent as she further analyzed my hearing strengths and weaknesses. Dr. Tilley has expressed her willingness to assist with my hearing issue whenever I feel it would be helpful. Delighted I am to gladly recommend her to any who are contemplating the services of a New York State Licensed Audiologist.”

“I have been a customer of Community Hearing Services for little over one year. I came from a large local medical group that I belong to. I had been with their Audiology department for almost five years and it is the worst. Never returning phone calls, inconvenient times for appointments and when they started charging $25 for each 15 minutes spent with me on routine check-ups, it was time to find another provider. Lucky me. I found Dr. Kristy Unflat-Tilley at Community Hearing Services and have never looked back. Even though they are a relatively small company, they are huge on customer service. Dr. Tilley is available for appointments convenient to me and never keeps me waiting to see her. She is very professional, yet empathic to my needs. She goes the extra mile to ensure any problems are taken care of and that I am not just another customer filling a time slot. If you have any kind of hearing problem, make the call to Dr. Tilley. you won’t be sorry. ”

“I have been associated with Community Hearing Services and Dr. Kristy Unflat-Tilly for the past 4-5 years.First and foremost Kristy is a wonderful person,caring,extremely knowledgeable very patient and sincere all the qualities you hope to find in a professional.I feel this service is one of the best in the area,and my hearing devices manufactured by NuEar are a superior product . All my visits with Kristy including her patient and cogent explanations to my daughter have been unrushed and informative. I am so glad my friend referred them to me. ”

“I have been a client of Dr. Kristy Unflat-Tilley at Community Hearing for three years. My care has been exceptional: visits every 4-6 months, regular evaluation of my hearing, computerized adjustment of my aids... Kristy is a delightful, caring professional. The hearing aid manufacturer, NUEAR, has also been excellent in their product support.”

“I have had the pleasure and fortunate experience in all my visits with Kristy Unflat-Tilley for the past 12-15 years. I have profound hearing loss and Kristi has instilled the confidence and help I need with her knowledgeable approach and recommendations. She is patient, kind, and sincere and truly wants to do everything she can to keep me at my comfort level. Her compassion and dedication are unmatched.”

“It has been a pleasure being connected with Community Hearing Services in Poughkeepsie. Being young at heart and older in chronological age, I found myself heading down a path that my Dad (age 95) and all his siblings had, called tinnitis. Though quite nervous regarding my diagnosis, management and cure being what I've read, I went into the office with much trepidation. However, after meeting Rachel, hearing her explanation of what was available to me, I felt quite comfortable, and that I was in the right place. I felt my care with Rachel was exceptional. Her professionalism, knowledge base, patience, an excellent teacher, and moreover, her CARING was exactly what I wanted and needed. I continue with my visits, presenting different questions and although I'm certain she's heard them all before, she continues with patience and explanation. She demonstrates how to control my hearing device and watches me as my clumsy fingers try to mimic what I just witnessed her do with skill and ease. It is a pleasure writing an evaluation of my experience at Community Hearing Service as I would readily recommend them to my family and friends. If you're like me, don't wait. What can't be cured, can be managed.”

“Community Hearing is one of the best audiology groups in Dutchess County. Very capable and personable staff with great selection of hearing aids at reasonable prices. I personally use Kristy in the Poughkeepsie office and she is the best. ”

“My hearing loss diagnosis and fitting for my hearing aids has been accomplished at Community Hearing in Poughkeepsie, NY by Dr. Kristy Unflat-Tilley. My hearing aid devices have performed flawlessly for about 3 years with regular scheduled checkups at this office which are always fast yet with very attentive care. My experience has been favorable and I highly recommend Dr.Kristy and Community Hearing to someone who needs similar care. ”

“Kristy is a very nice, pleasant, knowledgeable, and caring Audiologist. The service is excellent that I am receiving with my hearing aids. I just took my 95 year old Mother to get a new hearing aid. She liked the service and hearing aids better than the ones she had from another place. She liked the time Kristy gave her and she can hear much better with her new hearing aids.”