Hearing Associates Inc - Libertyville

“Staff, incredibly professional & pleasant.”

“The doctors and staff are very professional and professional. I have recommended them to friends who were having trouble with their hearing ”

“My hearing aid was not working properly and the office girls squeezed me in to see Selina in an hour! She fixed it and checked my other aid as well. What a life saver!!! I am totally pleased with Hearing Associates as they have great customer service and support. Thank you!”

“I HAVE HAD HEARING AIDS FOR SEVERAL YEARS AND THIS IS MY FOURTH PROVIDER. I HAD ONE ON ROCKLAND. I ALWAYS HAD TROUBLE KEEPING THEM IN AND ALWAYS GOT DIFFERENT PADS. MY DAUGHTER WORKS AS A HOUSE MOTHER AND SHE HAS TAKEN RESIDENTS TO HEARING ASSOCIATES AND TOLD ME TO GO THERE. THEY WILL FIX MY PROBLEMS. FIRST VISIT TOTALLY IMPRESSED. NEVER SAW ANY EQUIPMENT USED BY H.A . THAT WAS USED BY ANY OTHER PROVIDER. THE TESTS WAS EXTENSIVE AND IT WAS FOUND THAT I NEEDED TWO DIFFERENT SIZE PADS AS MY EARS WERE NOT BOTH THE SAME. NO ONE EVER THOUGHT TO TRY THAT. I HAD FOAM INSERTED IN MY EARS TO MAKE A MOLD OF MY EARS. THE DIFFERENCE WAS AMAZING. AND MY HEARING WOW. I HAD MY TV ON VOLUME 100 BEFORE H.A. AND I STILL HAD TROUBLE HEARING IT. NOW WITH MY NEW AIDS I AM AT VOLUME 15-20. MY HEARING IS VERY VERY BAD. LAST WEEK I WENT IN FOR SOME NEW WIRES THAT I HAD BENT. I ALSO HAD A PROBLEM WITH PAIN IN MY RIGHT OUTER EAR. I WAS AFRAID I WAS STUCK WITH THE MOLD I HAD . I SAW SELINA AND SHE CHECKED AND SAID YES MY EAR WAS RED. SHE TOOK THE AID AND FILED OFF SOME OF THE MOLD. THE PAIN HAS LESSENED BUT I MAY NEED A BIT MORE TAKEN OFF. SO I WILL CALL FOR AN APPOINTMENT. NOW THIS OFFICE, LIBERTYVILLE, IS AMAZING, HARDLY ANY WAIT IF ANY. EVERYONE INCLUDING TRICIA AND THE LADIES AT THE DESK ARE GREAT. FREINDLY, KNOWLEDGEABLE AND EFFICIENT. I KNOW THAT IF I HAVE OTHER PROBLEMS I CAN CALL FOR AN APPOINTMENT WITHOUT A LONG WAIT.. I AM SO GLAD MY DAUGHTER DIRECTED ME TO H.A. AND I HAVE BEEN TELLING A LOT OF PEOPLE ABOUT H.A. IN CASE THEY NEED HEARING HELP. I WOULD GIVE H.A AND ALL THEIR STAFF UNLIMITED NUMBER OF STARS. BRAVO”

“Thank you for seeing me so quickly when I had a problem with my hearing aid. It is new, and there is a different way of using the functions that I have been used to for 10 years. ”

“Never a wait, staff is extremely friendly and efficient, fixed my problem quickly.”

“My antenna broke on my hearing aid this morning and they were able to see me the same morning for a quick repair & cleaning. Excellent service, as always. I would highly recommend Hearing Associates for anybody to needs their services.”

“Hearing Associates does an amazing job. They look at and figure out any concern you have. They are efficient, always on-time, ready with needed supplies. AND extremely cordial and welcoming. ”

“Great communication! They REALLY know how to adapt to my hearing needs ”

“Great place with a friendly helpful staff, been with them about a year and they have helped me through everything that comes up.”

“Always professional, helpful and caring”

“Fantastic service, including front desk & audiologist staff. Personable, gentle, great communication. Highly recommend this practice!”

“Everyone with this practice is incredibly professional, knowledgeable and kind. They’re a lot of fun, too. When the class is offered when you are new to hearing aids, do take it. There is a lot of useful information that I have passed on to others as well. I was referred to Hearing Associates by a doctor whose mother-in-law used them. I wouldn’t consider anyplace else. ”

“Tricia was very thorough and professional in testing and prescribing a set of Oticon hearing aids. They are working well. Minor tweaking of the settings was done and the aids work even better. She certainly understands the science of hearing loss and correction.”

“The staff have been extremely knowledgeable and helpful. I had some issues with my right ear getting irritated from the hearing aid. They tried different ways to ease the pain and now I don’t even feel it in my ear. ”

“I've been a patient of Hearing Associates, Libertyville for many, many years. The staff and doctors have always been caring, helpful and very, very nice to work with. ”

“ Very through and gives complete answers. Even telling me that our insurance only covers a little of the expense versus last year more was covered. ”

“The team members were welcoming and professional. They put me at ease and answered all my questions.”

“Getting hearing aids changed my life. It’s been a joy working with the staff. I’m so grateful to have them. Everyone is positive and professional! Thank you!”

“Great audiology team, super nice and patient and answering all questions and concerns. Thanks again.”

“Dr. Fetscher was very professional and personable. I was very happy to leave the office with a hearing aid after my hearing test. ”

“They were able to see me on short notice (walk in) in Libertyville and have me a complete HA check.”

“Went in for an evaluation today and walked out with the ability to hear better. All staff were great and knowledgeable, answering my many questions. ”

“I appreciate the attentiveness and professional manner of the staff at Hearing Associates. All of my concerns were addressed and I am very pleased with the results of my visit today. Update - September - Hearing Associates has provided me with truly personalized service. All of the staff are professional toward their clients and I can trust them to have my best interest in mind as they evaluate my hearing needs.”

“The staff always give me a warm welcome. They are extremely courteous and considerate. They never try to sell me anything even though they take the time to tell me about new equipment.”

“Everyone is always very attentive to whatever I have to say and are eager to assist.”

“I always receive excellent professional service at Hearring associates.”

“I had a wonderful experience with Dr Fetscher. She was very knowledgeable and professional and was very attentive to my fitting. The office staff were extremely helpful. ”

“Wonderful experience at HA. I came in a hearing aid rookie and left completely comfortable with my choice. Highly recommended. ”

“On my first visit for a hearing aid repair, I found this office to be refreshingly pleasant and efficient. Dr. Fetscher was knowledgeable and sensitive with great "bed-side manner". A pleasure to deal with. All the office staff were professional and friendly to a tee. I am gratified to have such excellent service available. I will certainly be back for any hearing concerns!”

“Dr. Fetscher has all the qualities essential for dealing with patients with hearing loss. She is very patient and readily answers all questions (even anticipates questions that should be asked). Her demeanor, though very professional, is warm and caring. I was very impressed with the depth of her knowledge and her ability to explain all the nuances of hearing loss that affect other aspects of life. The hearing evaluation and fitting of the hearing aids was infinitely more thorough than past experience. I look forward to my future appointments with Dr. Fetscher. ”

“I have been a patient for at least 12 years or more. No matter who I was seeing, I have always been very satisfied with their professionalism and willingness to do whatever it takes to help me hear as well as I can.”

“I was very happy with my first appointment with the practice. ”

“Very helpful fixed a few little problems very courteous”

“Was pleased with the way they handled my testing and Dr. Fetscher was very good and knowledgeable also very pleasant. The only dissapointment was wouldn't cover my hearing aids ”

“I’ve been going here for years. It just keeps getting better.”

“It's always a good experience. Staff is friendly and helpfull. Always enjoy my appointments with Selina. I forgot to get supplies; I have an appointment with another doctor in the same building in Nov 28. Thanks, ”

“I was able to get my dad’s hearing aid in for repair and they fixed it right on the spot. Great service, very friendly and helpful people.”

“The staff at hearing associates are very kind & go the extra mile to help. I was having some hearing issues & really helped me. Thx Update April 2024 - The drs & associates at hearing associates are always kind & helpful , I’ve been a patient for over 10 yrs . ”

“The office was calming and welcoming. Staff were pleasant and attentive. Doctor explained how everything was going to work and explained the results in plain English so it was easily understood. ”

“This group is very professional, knowledgeable, and patient. I 'crashed' into their practice while visiting a friend here. I needed some immediate help. I had not bought my aids there and never them. They helped me right away. Now i'm kiving here and they are my permanent audiologists. ”

“The assistant listened attentively while I was describing my issues with my hearing aids and was able to take care of everything. I appreciate how she listened to me.”

“A good experience, staff is efficient, competent and friendly. I will return.”

“Happy customer for years!! Recently just walked-in and in no time they looked at and fixed my hearing aid (wires). Still under warranty too! Great, friendly people!!!”

“Noticing a hearing loss, I made an appt. with Hearing Associates in Libertyville, IL. As soon as I walked in the door, they were kind, helpful and very professional. My audiologist, Tricia Chirillo, has been so wonderful to work with, explains and answers all my questions regarding my hearing aids. I did not know what to expect but really was fortunate to get such a wonderful group to work with. Thank you for making me feel so comfortable and well informed every time I leave the office. ”

“Nice people they explain very well my options.”

“My relationship with Hearing Associates began more than 10 years ago with a presentation by Dr. Remensnyder on the then practically unknown relationship between dementia and hearing loss. Her presentation prompted me to avail myself of her and her staff’s professional expertise in treating my hearing loss. Perhaps most importantly, she made attending “Hearing Aid Orientation Classes” an essential and very valuable part of getting the most out of hearing aids. In the years since the professional staff of Hearing Associates have continued to assist me with my increasing hearing loss - whether it is selecting and using of the best hearing aids or accessories, or in answering any questions I may have - always in an outstanding efficient and courteous manner. Since there are only 5 stars I wish there were more but cannot give them any more. ”

“Your office was able to fit fit me in when I needed help quickly for checking out my hearing aids. So thankful for working me in so quickly.”

“I stopped in the Libertyville office unexpected and without hesitation Selina helped me with my new phone app. She is very patient and kind!”

“They are the best of the best . I am a long time patient and appreciate all that they do for me”

“Dr Carly and her staff has been wonderful. So helpful understanding, and knowledgeable and kind . Very happy that I found them. had a cochlear implant, very happy and lookikg forwards to the future. Thank you for all you do.”

“I have been a patient here for many years and have always had good experiences. All employees have been friendly, efficient and through. The doctors work to resolve any hearing problems that may arise.”

“Had a great experience this morning! ”

“Wonderful, friendly, quick and competent -- everyone I have met and interacted with!”

“Very professional in every aspect of providing not only hearing aids but education on hearing loss and what to expect from your new hearing devices. If your experiencing hearing difficulties and aren’t sure what’s available, Hearing Associates will give you all the tests and options. I’ve been a client for 5+ years and on my second set of hearing aids. These Doctors of Audiology are the real deal. Would I recommend them, absolutely. ”

“Great service and friendly attitude. Very professional and no delays in service.”

“Making my hearing almost perfect!”

“A new problem had developed with my hearing and they got me in the same day. They evaluated the problem and arranged an appointment with an ENT as soon as possible. I cannot thank them enough.”

“Selena is an excellent addition to the team. Selena is polite, professional and knowledgeable. I greatly appreciate the input and information provided in my hearing aid checks and cleans with Selena. ”

“I’ve enjoyed the professional services at Hearing Associates for over four years. Their service has improved over the years.”

“I’ve been a client of Hearing Associates for the past 5-6 years. It’s always been a pleasure working with Dr. Jones and any of the staff at either locations. I’ve always got the impression that they really care about their clients issues and want to help them hear better. At this very moment I’m trying Oticon’s newest technology and I will say that the sounds are very crisp and louder than my current Oticon hearing devices. It’s also nice when you have an appointment that everyone knows your name and you’re just not another check walking in the door. ”

“My appointment with Hearing Associates, Dr. Jones specifically, gave me the confidence I needed with her thorough exam and discussion of the what and whys of my own personal hearing loss. The wearing of HA's is a personal choice that I am satisfied with making, along with Dr. Jone's recommendations. She made me comfortable, was able to explain things to me in a way I could understand, and the staff is very friendly. I highly recommend this office to help you listen to the sounds you have been missing. When searching for hearing assistance, get the medical answers you need, not just the aids to help. It makes a difference to understand your hearing loss and be able to be fitted with the proper HA's.”

“I just got my H/Aids. It's rather exciting to hear as well as I am. I'm still not sure/confident as to the "buttons" I have independent controls with some uncertainty. I look forward to my follow up appt. By and large these Aids are by far the best I've had.”

“I am so happy with my hearing aids. The people here are all very nice. I recommend them. Again so happy with my hearing aids.”

“I knew I needed hearing aids even though I was only in my early 50's and now I have had them for 5 years. The service and staff here are excellent, professional and extremely helpful. I highly recommend them. ”

“I have been experiencing difficulty hearing distinctly in a variety of settings (i.e., group meetings, restaurants, gatherings where multiple conversations are occurring, listening to TV, etc.) but had been reluctant to do anything about it. My primary physician talked to me and said it was time to check out what was going on. She referred me to Hearing Associates in Libertyville. I was able to schedule appointment relatively quickly and went in for my exam. Dr. Rachel Stuehm met with me, explained what she would be doing and answered my questions. After the testing she met with me to go over my results and offered a recommendation. I left with a loaner pair of hearing aids which I am testing out this week. I felt listened to throughout the appointment and will be returning next week to finalize the process of getting my first set of hearing aids.”

“My mother was having issues hearing with one of her hearing aids. We had changed out her guards and that didn’t appear to help. I called Hearing Associates and they immediately assessed the situation and because it was almost the weekend, they squeezed mom in for a minor cleaning. ”

“I was experiencing some hearing issues and not sure if it was my ears or my aids. They were able to accommodate me quickly and solve my problem!”

“I received excellent care & follow from the Dr. Struehm & cheerful treatment from the staff.”

“I am always pleased with the service I receive. I was just in for my 6 mos. check up and everything was done efficiently and to my satisfaction.”

“I was very impressed with the time I was giving for my interview. Thank you all. ”

“Staff was very friendly and the Doctor was very thorough with the hearing exam for my son. They made him feel comfortable so im beyond satisfied. ”

“Very thorough and completely answered all my questions”

“Very understanding and ready to do anything helpful for you!”

“Hearing Associates responded immediately to a problem I had with my hearing aid. They are very thorough and clearly explain what they do. Highly recommended!”

“Very friendly and professional would highly recommend them.”

“Had a very thorough hearing test. DR. Girard and her staff are excellent. Highly recommend them to family and friends.”

“I was pleased with my appointment. Looking forward to next appointment.”

“Everyone on staff, from the reception to the audiologists, were friendly and welcoming! Very professional location and open to hearing your concerns! Overall an amazing time!”

“The Hearing Associates team is friendly, patient, and kind. The great improvement I have in hearing still amazes me daily. Thank you Dr. Girard and the whole team.”

“Staff treated me with great professionalism and seemed very concerned with my hearing issues. They walked me through the entire process, including insurance, and provided me with a comprehensive solution.”

“Overall very professional and friendly staff. The Audiologist answered all our questions. I really liked how she addressed my daughter with her hearing loss. Highly recommend.”

“Quick appointment today; check aid, new batteries and wires. Friendly, caring staff. Thank you.”

“I have been a patient of Hearing Associates for almost 20 years. They have provided me the opportunity to keep up with technology. I believe I am hearing sounds at the highest level possible.”

“It was a pleasant ecxperience meeting Dr. Gerard. Office and staff were very welcoming. It was a bonus to have Dr. Salvi recommend her so highly. The price was a shock, my husband has his hearing aids from the VA. We expected these to be in the $5,000 range. With encourgement from our sons, he excepted the cost. You cannot put a price on the challenge of hearing. Hopefully, Dr. Gerard will be working together for many years.”

“I am new to Hearing Associates and my appointment was with Dr. Girard who was assisted by Elizabeth. I had the best and most comprehensive hearing test I ever had. I would highly recommend this practice to anyone who would need their service. ”

“I have been attended by Dr. Girard and Dr. Stuehm and found them to be very attentive and caring with my needs, working with me to bring the best results to resolve my hearing needs. I have been a patient since 2013, and I highly recommend them. ”

“Dr. Girard is always welcoming and supportive. Takes all the time I need to have issues explained and answers all my questions. Always gets me in when I have issues with my aid. Keeps up on new technology.”

“New ways of doing things, so Linda phoned to get all the information for my curbside appointment in a couple days. Efficient, professional and a lot of fun, like every interaction with Hearing Assoc. ”

“My recent experience with Hearing Associates was outstanding. Their curbside service was very professional.”

“The staff here is outstanding. Called yesterday for an urgent issue for my father they got me in at 9 o’clock this morning took care of him perfectly and he can hear now better than ever before. We have been coming to these people for years and this is the best doctors office that I can think of. I would not hesitate to recommend these Doctors and staff to anybody.”

“Everyone is always so nice and helpful. I have never had a bad experience ”

“A great experience yesterday. Very professional as always. Appreciated all your help. ”

“Great communication and new ideas. Your adaptability efforts are admirable.”

“Was having some issues with Hearing devices purchased elsewhere but were still under warranty - they jumped right in to help, not only making safe arrangements to meet and clarify the problem during these quarantine days... but gave me loaner equipment while they are sending on to the manufacturer for a complete and thorough check - Very professional and accommodating - YES - I highly recommend.”

“I really enjoyed my experience with Hearing Associates and especially Dr Stuehm. She is totally professional and caring. I never waited long for her to begin. Their office is clean and comfortable. I came out after my consultation and hearing appliance totally satisfied with the experience. I would recommend this group to anyone with a hearing problem.”

“5 STARS!! Always very helpful I would recommend them.”

“I needed aids that worked. My current ones did not. HA accommodated me by meeting me at my car in the parking lot and exchanging my aids for loaner ones, which they programmed, and they work great. My old ones will be replaced. I appreciate so much that I was taken care of in this stay-at-home time! Thank you!”

“Over the past ten years that I have been a patient, I've probably interacted with every member of the staff many times. Without a single exception, I've found them to be highly skilled, knowledgeable, kind, caring, honest, and patient. They helped restore something very precious in my life that I thought was forever lost. I just can't say enough positive things about my experience with Hearing Associates!”

“The staff and Doctors were very knowledgeable and helpful. They did a great job of explaining how they were going to help me. They took their time to make sure I was comfortable before I left the office. This is an amazing practice. ”

“Everyone at Hearing Associates is friendly, responsive, respectful and kind. My 15 year old daughter goes here and it could be uncomfortable at her age but everyone makes her feel at ease. ”

“The entire staff is the best. Wish more offices were run as well. Always comfortable, don’t feel rushed, everything is explained well. I never hesitate to recommend Hearing Associates.”

“Every thing was done very professionally.”

“Linda C. Is great ! Explains everything clearly and does not rush us."”

“I can’t believe what a great pair of hearing aids do to a person’s world. I am now hearing my environment around me that I haven’t heard for a few years. The staff and audiologist Rachel Stuehm were very friendly and helpful. This is my 2nd experience with Hearing Assoc. and am pleased to share info with others.”

“I was resistive to my wife's suggestion that I have my hearing checked. "I'm not wearing hearing aids" was my position. Well, Dr. Rachel, was extremely professional and not at all pushy. The bottom line is, I swear by my aids. I never realized what I was missing. I have become an advocate for proper hearing care. Thank you Hearing Associates.”

“The doctors made me feel extremely comfortable from the start when I found out that I would be needing hearing aids. The doctors have always been so helpful in going over any issues that I have, answering all of my questions, and taking time to review all of my questions without me feeling rushed. Everyone there is very knowledgeable and patient. The only thing I wish is that there were more evening hours since I work full time and usually have to miss work to get there for an appointment. I have been confident referring family and friends because I know they will have a great experience too! ”

“From the moment you enter until you leave you are treated with respect and care. All the staff are very efficient and polite. They are extremely patient with the fitting of hearing aids, always concerned that they are comfortable and that you are hearing as clearly as possible. I highly recommend them!”

“This new hearing aid has made such a difference. Everyone at Hearing Associates is so friendly and helpful.”

“Doctors are very caring. They listened to my needs and were patient in determining what device would work best for me. Have referred others here and they are happy too! Thank you. ”

“I have been with Hearing Associates since about 1983-84. Unbelievable help. They know me and what I need even when I don't know. They are the people who encouraged me to get a cochlear implant!! And they are always on time! Super people! Thank you Hearing Associates.”

“I have been wearing hearing aids from Hearing Associates for over five years. Five star service has made this possible. Some times a lower price can turn out to be more expensive when your hearing aids do not work well or last for only a few years. I have complete confidence in the professionals at Hearing Associates. ”

“I was very pleased with the service I received. I didn't feel hurried at any of my appointments; no question was too trivial for them to answer; they took time and explained everything to me (as a first time hearing aid user). The class which they offered was great and helped to explain other things I had not thought of. With others in the class with different questions it was very helpful.”

“The services I've received at Hearing Associates have been exemplary. Everyone there has taken care of my specific needs and helped to resolve them. The hearing aids I received are state of the art, with the most up to date features. My phone is blue-toothed to my hearing aids so I never miss a call and can hear the caller clearly. Possibly the best gift to me and my family is the internet connected TV app so I can turn the volume down to zero and still hear in my hearing aids as loudly as I like!”

“Everyone is very professional and courteous. They explain all steps so there is no misunderstanding. Great personalities.”

“Hearing Associates gave me the most thorough audiology exam I've ever experienced, appropriate timely follow-up and prompt, effective technical response to get my TV Box up and running and new devices that have improved my life. Wholeheartedly recommend them.”

“They have achieved the balance of friendliness and competence. My hearing experiences since the last visit are carefully considered, all questions are answered thoroughly, working together with you to achieve the best result.”

“Upon meeting Carly Girard, I was immediately impressed with her knowledge and true concern in fitting me with the best hearing aids that would make me an everyday user. I'm still impressed with the follow up that this office takes to make sure your reaping all the benefits that can make your life so much easier. Not only do they make sure you are truly satisfied by many follow up visits; they offer classes at the office to educate you and your family members how best to deal and understand the difficulties that both the hearing loss individual and their families have to encounter. The atmosphere of the office is friendly and warming. The attention given to my hearing needs is tremendous. The reception staff is also very helpful. Thank you Hearing Associates for helping me communicate with the world again. ”

“Outstanding customer service. Took the time to understand my issues, completed a thorough set of tests and helped hit me with a new set. Amazing support.”

“I was referred to Dr. Carly Girard by a friend and I am very pleased with my hearing aids and the service that I have received. Dr. Girard was very patient and thorough while explaining the results of my exam regarding my hearing loss. I would highly recommend her!”

“I liked their professionalism.”

“They were knowledgeable and knew what they were doing.”

“I liked her manner and her knowledge.”

“She was very helpful and good interacting skills. ”

“They were able to take me in right away and I did not have to wait weeks for an appointment. ”

“I liked how she was very nice to me. ”

“She was very relaxed and calm and explained everything very well. She repeats if I have trouble understanding. ”

“They were very thorough, understanding and professional and took a interest in my needs. ”

“I can not say enough about the in depth information, technology and great staff that this office provides. I have been an off on on hearing aid user for over 20 years. I'm ashamed to say, I was very reluctant to wear my hearing aids due to what I would regard as poor choices of selected aids, unsuccessful benefits of the aids that were recommended by other distributors and ignorance to the overall benefits they provide for my well being, not only socially but medically. Not until I was introduced to the Hearing Associates staff have I changed my whole outlook on the over all benefits of wearing your hearing aids. Upon meeting Carly Girard, I was immediately impressed with her knowledge and true concern in fitting me with the best hearing aids that would make me an everyday user. I'm still impressed with the follow up that this office takes to make sure your reaping all the benefits that can make your life so much easier. Not only do they make sure you are truly satisfied by many follow up visits; they offer classes at the office to educate you and your family members how best to deal and understand the difficulties that both the hearing loss individual and their families have to encounter. Some of the few topics discussed at the hour meetings, the medical benefits, how best to deal with someone with a hearing loss, better choices of seating at restaurants, best overall locations to stand/ sit when In a multi person conversation, along with knowledge as where to position yourself when at a movie, concert, or play etc...I can go on and on. These classes offered by Linda Remensnyder are a wealth of knowledge that becomes so beneficial to those affected by hearing loss. I would also like to mention, I am on a very strict budget and was debating if hearing aids were something that I could wait to purchase at a future date. I was surprised that I can. I was set up with a plan that is very affordable. I just can't thank you enough, Bernadette ”

“I liked them very much They took their time with me.”