Hearing Associates Inc - Gurnee

“I’ve been a client for a few months. I’m totally impressed with the professionalism of the staff. Everyone I’ve dealt with have been enjoyable. ”

“I have been a client with this group for 2 1/2 years and have had excellent care from all of the staff. I arrived 24 hours early for my appointment today in spite of the repeated text/email reminders from them with the correct date. They graciously arranged to complete my appointment in spite of my showing up a day early. What great service! ”

“I arrived 15 minutes prior to the appointment time and was promptly greeted and began my professional hearing aid consultation and testing, with not one but two Hearing Aid professional personnel. The questions asked were direct and helpful in understanding my level of hearing loss and possible best hearing aid selections and pricing! Thus far I feel the first process went well and looking forward to discussing select additional options moving forward! Thank You! ”

“Went to get fitted for hearing aids. Through my owe fault, I was late for mt appointment. They couldn't have been nicer about it. They were efficient and thorough. Spent the required time getting everything right and answered all my questions. Never felt rushed do to my mistake. ”

“ My new IPHONE sent me to Libertyville, so I thought that the Gurnee location had moved. Thee was actually no office in Libertyville (that I could find). Called Gurnee office, and they graciously agreed to let me come there, although late to the appointment. The representative was very kind and explained clearly what I needed to know! Thank you so much!”

“This was my first visit to Hearing Associates and my 3rd hearing test ever. Their multiple hearing assessments were high-tech and thorough. Dr. Adelman was very friendly and competent, providing explanations and inviting questions throughout the exam. Maria at the front desk was very helpful in assisting me through some last-minute insurance issues and everything worked out perfectly. The experience was great throughout, and I feel up-to-date on the current state of my hearing.”

“Everyone in the Gurnee office has been helpful and kind. They are knowledgeable and very professional. I see Dr. Elizabeth Fetscher and have been very pleased. She answers all my questions and I never feel rushed. I highly recommend her.”

“Very professional and very nice”

“Hearing Associates has totally professional and helpful. They diagnosed my hearing loss, provided useful information about making an informed choice of hearing aid brand, walked me through the financing and technical aspects of owning them and have been immediately responsive to my special needs when hardware issues arose. ”

“THE PEOPLE HERE ARE JUST OUTSTANDING AND WOULD AND WILL HIGHLY RECOMMEND HEARING ASSOCIATES TO ANYBODY WITH A HEARING LOSS THANK YOU KINDLY HEARING ASSOCIATES FOR AN OUTSTANDING JOB DONE HERE”

“The office staff along with Elizabeth, The audiologist I dealt with we’re all very professional and very helpful and I look forward to going back. You can’t go wrong here.”

“Everyone at the Gurnee office is so knowledgeable on hearing and hearing aids. The office staff is is friendly and always ready to help. I have never waited in the waiting room for a scheduled appointment, always go straight in. If I should have a question or problem they are quick to make me happy. I can only give the office a 5 because there is no higher number to grade. ”

“Dr. Fetscher is a great combination of personable and professional; the best!!”

“Very nice and welcoming staff, knowledgable, very informative and easy to understand diagnosis.”

“Very professional courteous and attentive to my questions. I felt a genuine concern for my issues. Repeatedly asked me if I had any questions or concerns. Highly recommended.”

“Everyone is personable and professional. They take my questions seriously and answer them promptly, sometimes after doing their own research to make sure that they are giving me the correct answers. ”

“The staff is incredibly welcoming and attentive to my concerns. They were very patient and walked me through how to best care for my hearing aids. The staff is one of the biggest reasons I selected Hearing Associates.”

“Did have an appointment but my hearing aid wasn't working and needed it looked at squeezed me in and fixed it with no problems very professional and helpful was so great full they helped me out they're a wonderful group of people ”

“Could not have been more delighted with the new hearing aids. DrFetscher was very thorough and knowledgeable along with a very pleasing personality. Everyone is very friendly. Great experience”

“My audiologist diagnosed the problem I was having with the my left hearing aid and solved the problem immediately.”

“Dr Fetscher was very nice, explained everything, answered all our questions, and overall did a great job evaluating my disabled sister's hearing loss and her current needs. We came here for a second opinion because a new technician (not an audiologist!) at a facility we'd been using gave us questionable information and seemed much more interested in selling us a new $5000 hearing aid to earn a commission rather than actually serving my sister's best interests. There was a big difference between the test results, according to that other facility technician my sister's hearing had drastically changed and was at a point where if she didn't buy a new hearing aid immediately she would go deaf. The hearing test graph chart that Dr Fetscher did today with the aid of the computer closely resembled all of my sister's previous test results from the past 4 years, as opposed to the other technician's made by hand graph which indicated my sister had lost her hearing suddenly. That graph was just a straight line all the way across the chart. Dr Fetscher also compared my sister's level of hearing loss to the prescription on her current hearing aid and concluded the existing hearing aid is set up properly for my sister's level of hearing loss. The current hearing aid cost me $5000 three years ago and the entire unit was just replaced under warranty in October because the built in battery was failing. Furthermore, Dr Fetscher told us that although my sister's hearing loss is moderate to severe, it is still very much manageable with a hearing aid and clarity of voices is fine. Bottom line is Hearing Associates are honest professionals who won't tell you some BS just to sell you something and make a profit. We will be using Hearing Associates from now on.”

“The office staff is kind, friendly and very helpful, always arranging to get me in asap. The professional team is equally terrific. Their exams were thorough and all options were explained to me. They made sure I understood how my hearing aids worked before I left the office. Everyone on staff was courteous, professional and patient. I wouldn’t go anywhere else. ”

“The Dr is always on time. They are the friendly and show genuine concern for me. I will not go anywhere else, highly recommend them. ”

“Staff was very thorough in covering options and making sure I was all set up.”

“I appreciate the good service. Thank you.”

“what can I saythat hasn't already been said. Dr Carly is great and takes care of any issues I encounter always asap. Her staff is top notch , friendly and helpful. Have complete confidence with all problems associated with Lyric being resolved. ”

“The office staff is very pleasant. Dr Fetscher and her student were very thorough, kind and compassionate with my Mother and I throughout the evaluation process. ”

“Ease at making an appointment, staff was professional and welcoming. The Doctor explained everything in layman's terms and set you at ease ”

“Always a pleasant experience ”

“Always professional and give the best care possible. Thanks for all you do.”

“This is my first time to see someone for my hearing loss. They were very courteous and very professional and explained everything to me in detail and they were concerned about me understanding my options”

“I have been going to Hearing Associates for over twenty years for help with hearing better. I have never had a bad experience with the help they employ or the products that they provide. Appointments are readily available whenever you need to see them for assistance and workshops for hints to hear better are useful. Don’t go deaf! Call Hearing Associates! ”

“Friendly, efficient, professional , and educational all the way. I was very satisfied with my experience at the office.”

“Dr. Girard answered my questions in a caring, professional manner. Office staff is also very pleasant! ** June 2023 update - Very grateful for all the help with my cochlear implant processor. Staff is professional, respectful and knowledgeable.”

“Visit was thorough and conducted very pleasantly”

“The Doctors at Hearing Associates are very professional and are very knowledgeable in their profession. ”

“Dr. Fetscher is so patient and understanding! I love her!”

“Professional, patient and knowledgeable. Dr Fetscher was thorough with my exam and explained ever step.”

“Thorough exam. Wonderful service.”

“I am growing into my hearing aids. Every snag with them I encounter, my hearing team is ready to help. I couldn't have picked better.”

“Nice exam! The Audiologist did a great job explaining the tests and options for hearing aids. 2 things: I did not expect a $35 office visit since I am on Medicare Second the Audiologist tried more of a “high sell or pressure” for me to purchase your hearing aids. For the pair it would set me back over 5 grand. Very $$$”

“Dr. Girard was wonderful, they had a resident in there also. Her name was Morgan. They answered all questions with patience. Nice staff. Nice office. ”

“I’ve always been happy with the care I’ve received. You can’t ask for better Audiologists. My one suggestion is being prompt for appointments. I had the first appointment of the day and she was still late. Thanks”

“Great service and staff!”

“My recent visit was my yearly check up. No concerns, readjusted the mapping on my cochlear. Hearing at 81%! Dr Girad was wonderful in explaining the testing and options for the future. Wonderful office staff also.”

“I am happy with the service and advice I get from Dr. Elizabeth. ”

“Wonderful staff. Explained everything and answered all my questions. ”

“My hearing tests were exceptionally thorough. Great explanation of ongoing services and professional interactions. ”

“This office and staff are the absolute best! I have had many different doctors at my age and none have measured up to this group!”

“So kind, caring and helpful. Put me at ease, explained my hearing aid issue, fixed it, and educated me on not only my hearing aid but on my hearing issues also. Great experience and I’ll be a patient for life!”

“I am happy that the doctor and assistant were very helpful and also listened to my questions and explained what was happening. ”

“No waiting. Friendly reception. I was shown the results of my test and it was explained thoroughly. Professional staff. ”

“I got my hearing aids here in Gurnee a few years ago. I have been in and out of the office on several occasions and have always been extremely impressed by the very friendly, professional, approachable, and caring staff of Hearing Associates. I would highly recommend them to anyone who has Hearing problems. I absolutely love the people here. They are great! ”

“I had some wax build-up and more ringing in my ears that usual so I wanted to make sure everything was ok. Dr. Girard and her protege were absolutely wonderful in removing the wax and giving me a complete evaluation to make sure everything was on par. I was very happy with my experience and would highly recommend Hearing Associates!”

“Always professional, also very mindful of any concerns. ”

“Everyone was so helpful with my first ever hearing aid. Their customer service and patience explaining in easy to understand terms made the entire process so enjoyable!”

“Friendly staff provides excellent information. Convenient parking and office is comfortable.”

“They are great!”

“Friendly and professional staff. Provide excellent care and service.”

“I love Selena!! She’s always fantastic, engaging and positive! ”

“I was in town visiting my daughter when my hearing aid stopped working, they got me in immediately and the staff was pleasant and courteous and offered a solution even giving me a loaner while my hearing aid was being repaired! Very good experience!”

“They got me in the same day. The technician took care of my problem quickly and efficiently.”

“Very efficient, very professional yet also very welcoming. Service provided was great.”

“ The Gurnee office staff does a great job, very nice considerate and very friendly. Fast service. They get you in on time or earlier. I'll continue going to this office. Doc is excellent at what she does. I recommend this office to everyone. ”

“Great office and staff. The Dr’s are easy to work with and pleasant. Recommended.”

“Very helpful in dealing with my problem. Wonderful staff. ”

“Very professional, knowledgeable and thorough. Helped me hear better right away. The hearing aids are almost invisible and work great. Staff is very polite and easy to work with they make sure that the hearing aids are the right ones and work efficiently feel very comfortable with Hearing Associates ”

“I have had hearing aids for about 2 years. My ENT and audiologist moved to another state. Hearing Assoc. was recommended to my by a relative. Dr. Kneip listened carefully to my needs. She re-programmed my aids and they are great. I am hearing everything! Very professional and I will definitely return for future needs.”

“I had an exam for hearing loss and tinnitus there with Julie Kneip, AuD in early January 2019 along with an intern. Julie Kneip had an excellent bedside manner and the exam went by rather smoothly. I will definitely be returning here for any and all of my hearing needs.”

“I have always been super satisfied with the care I receive at this audiologist's office. The personnel are prompt and available in their appointments and always address any problems I have with my hearing and hearing aids. They are always interested in my well being.”

“I have been a patient for close to ten years. I had hearing aids from another group before I heard about Hearing Associates from a friend. The difference between the two groups was obvious on my first visit. I switched and never regretted my decision. I should note that it takes me an hour and a half to get to the Libertyville office but I would never switch to another group closer to my home. On Interim visits Selina and Linda have always been most helpful.”

“Entire staff is always professional, pleasant and very helpful. Thanks much. ”

“Everybody was very courteous and helpful. It was a pleasure dealing with them.”

“I have been a patient for six or seven years. I was referred by a friend after having a poor experience with another group associated with a hospital. Whether with the doctors or with Selena or Linda I have always left satisfied. I should note that I am in my 80’s and it takes me an hour and a half to get to the office but I would not think of switching .”

“Evrybody was courteous and knowledgeable. This was A pleasant experience ”

“I have been a patient of Hearing Associates for 8 years and have been extremely pleased and grateful for their expertise and professionalism. Dr. Girard and support staff have taken the time to ensure my hearing aids are optimal to address my hearing loss. They are always available for consultation and ensure all of my questions are answered.”

“I have been going to Hearing Associates since 1983 or so. They are professional, kind, willing to listen, helpful. Couldn't ask for much more. Thank you!!”

“Very professional service. Experienced staff. Highly recommend!”

“I've had hearing aids from Hearing Associates since 2012 and have had excellent experience with them. I have found that any of the staff is willing to help me with any little problem I have had. I have recommended them to many friends and will continue to do so.”

“ I have been wearing hearing aids for nearly 40 years. Hearing Associates have been my first choice for my hearing aid needs. Over these many years they have been there for me and treated me like part of the family, not just as a customer. When the newest technology became available in the CIC style, I was interested as I have used nothing else for the last 20 years. Without a doubt, these CIC aids have been the absolute best. The fit is extraordinary with zero leakage and no “whistling“or feedback. The feedback suppression works very well and even when using headphones. Noise suppression is excellent when in noisy environments like at restaurants. Sounds that I have not been hearing are now clearly audible. Music sounds very good and I hear in a wider frequency range. As s singer, it has been a totally new experience. I hear myself better, which helps me maintain proper pitch. Use on the telephone (which is a very important to my work) is excellent. I really like the fact there are no program buttons to push, they totally automatic. Hearing Associates have continued to fit me with only the best and with a warranty and customer service bar none. Love the battery program and the assistance the staff provide me, especially during the visits not requiring a doctor. You are the best, thank you for all that you do. Carl”

“I'm glad I found Hearing Associates, Inc. I couldn't be more pleased with the professionalism, expertise, care, and friendliness of this clinic.”

“I am in my 4th year with Hearing Associates, and have had prompt and excellent service from the Libertyville office staff. I haven't had any problems with the hearing aids, thanks to the quarterly service. I also appreciate the removal of ear wax when needed. ”

“Although I have experienced no hearing difficulties, I learned of your practice through a professional presentation for social workers and nurses. I was so impressed that I recommended that my companion make an appointment to determine whether his current aids were the best available option. He did get new ones and we have both found all services to be exemplary, but have especially benefited from the on going "Sound Advice" classes designed to help patients and families make the maximum use of the hearing aids. However, what we have valued most is the sensitivity of the entire staff, to each patient's individual needs, and their dedication to achieving the best possible outcome for every patient.”

“EXECELLENT RESPONCE TO MY SPECIFIC NEEDS. PROFESSIONAL OPERATION AND PERSONAL.”

“What a wonderful experience! Very professional but tempered with real compassion for the patient. I have recommended Hearing Associates many times. To say I am very satisfied just doesn't say enough.”

“I went to Hearing Associates to have my hearing checked and to get information about hearing aids. I spent two hours at their Libertyville office. By the time I left, I had a my first time hearing aids that changed my life for the better. People do not even realize I have them, but I'm anxious to tell them about my positive experience. Absolutely no regrets and the staff helped to make this a fantastic experience.”

“Hearing Associates staff is always attentive and ready to help with any issues that come up. I have been very happy with their office and service.”

“These folks are so professional and considerate! They never have tried to sell me anything I don't need and have taken excellent care of me and my hearing aids. I like the ability to get an appointment without a long wait.”

“I had Hearing aids before,,and did not have all I needed to fully hear at many occations. The Hearing Associates fulfilled my needs of eliminating distracting background noises and making Hearing far clearer in various environments, including conversations in crowded rooms,theaters,inthe back of a car,especially soft-spoken people in otherwise noisy setting. Terrific staff.”

“No complaints right now. have not had the aid that long. the staff has been wonderful ”

“For more than 4 years, I have worked with the audiologists and staff at Hearing Associates. They are all thoughtful, considerate, and very knowledgeable. Most closely, I have worked with Dr. Julie Kneip, who is fantastic. All have gone out of their way to help me. I can call anytime, and great effort is made to squeeze me in, if I want to see them quickly. Courteous, kind to my children in the office, and I am never rushed on visits. Truly, I cannot say enough. I have been helped to hear, the best I am able, through a progressive hearing loss and hearing issues...in a kind, sensitive matter. I am grateful for the quality of care.”

“Having had 2 different hearing aid company's in my last 40 years this was the most detailed talk on the model . I appreciated the detail on the hearing test,Julie gave me. The 2 week follow up was more then i expected complete check up on the aids working the way they should. She is the best. ”

“I'm writing this for my 96 year old mother in law who had a hearing test and diagnostic done here. Dr. Julie Kneip did an excellent job running the required tests to determine the cause of my mother in law's hearing problems (severe cold, flu leading to fluid blockage in the ears). Dr. Julie was very thorough and also very kind and patient to help her through the tests. Mary's family doctor had a fax of Julie's results when he came into the office the very next morning so we could promptly move forward with treatment. Also Julie loaned her a hearing aid device for a few weeks which both helped her actually hear people talking again, and also helped her because by using it - psychologically it was very reassuring to her that she was not going deaf which was a big fear of her for a few weeks. Thank you Julie for a job well done. Son & Law and daughter of Mary your patient.”

“I had a very positive experience with Hearing Associates of Gurnee, IL. I am very pleased with the testing, diagnosis and treatment , service and professioalism . I will recommend Dr. Carly Girard and her Associates to friends/family.”

“Recently moved to a new set of hearing aids and the service and 3 year warranty package is outstanding. I've been hard of hearing all my life and I've never heard better than with the Oticon models. I was referred to them by Hearing Care in Palatine. ”

“She was very friendly, polite, helpful, and she did her best.”

“Good listener.”

“They didn't call back & bother me, and they were very nice.”

“She was very kind and explained everything and didn't seem to rush us at all.”

“They were very good.”

“They explained everything to me, which was never done before in my life. ”

“They were very thorough and explained everything. Very good. ”

“She knew knew what she was doing, and it was an improvement .”

“I appreciated the detail of their explanation and their professionalism.”

“They know what they are doing ”

“They were very thorough and professional”

“She was thorough and explained my condition very well in a way that I could understand it.”