Clinic staff
Gabriella Popovich
Gabriella Popovich began with Ross Hearing Center in 2010. After a hiatus to attend Purdue University, she came back to Ross Hearing full-time in 2015 as a Licensed Hearing Instrument Specialist. She has first hand knowledge of how hearing loss affects people on a daily basis as both her father and grandmother suffer from hearing loss. Gabriella feels passionate about being able to improve the quality of life for her patients and their families by helping them overcome their struggles through the use of hearing aids and to make sure they can hear as best at they possibly can.
Jennifer Adams
Dr. Jennifer Adams received her doctorate from the University of Wisconsin-Madison. She also holds a Certificate of Clinical Competence from the American Speech Language Hearing Association. Jennifer strives to increase her patients' quality of life through better hearing. Her main focus is treating hearing loss, tinnitus, and counseling patients and their families in order to optimize their quality of life through personalized solutions including the fitting of hearing aids.
Carol Punday
Clinic reviews
Read 8 verified patient reviews for Ross Hearing Centers - Merrillville! Their average review score is 4.13 () from 8 reviews.
“We were so happy with our service at Ross Hearing. My wife and I both needed hearing aids and they were able to rush the order so we would have it for a family wedding in 2 days. Gabrielle and Theresa were great!!”
“I went and got my initial hearing test that was supposed to be free. They wanted to charge me $6000 for hearing aids, they told me what hearing aids to get. I found a company online that would sell me the hearing aids for $2000 and set them up for free, while she was going to charge me $1000 and when I went to get my free hearing test, they charged me $120 because I wasn't going to buy their $6000 hearing aids. She told me what to get, and she said she would charge me $1000 to have them set them up, and this other company said they would do it for free, all I needed was my hearing test that she took, that was supposed to be free. First, they didn't want to give it to me, so I called up my lawyer and I found out they had to give it to me, so I went in and they charged me $120. Initially, my experience there was very good but once they found out I wasn't going to buy their $6000 hearing aids, it became a 1, the worst. They advertise a free hearing evaluation and I went in there because other places were charging a hundred and some dollars for one. I asked if it was free, they said yes, but when I didn't use their services for the hearing aids, it costed me what the other places wanted. I don't recommend them to anyone. ”
Received 03/19/2018Official Response from Ross Hearing Centers - Merrillville:“Dear Michael, Thank you for your feedback. Here at Ross Hearing Centers, we take patient satisfaction very seriously. We apologize that your experience here did not meet your expectations. We feel that there may have been a misunderstanding; we offer free basic hearing evaluations and provide the results of that to patients at no cost when requested. When a patient requests a comprehensive audiological examination for the purpose of the dispensing of hearing aids, there is a cost associated with that level of testing and the copies of those results are included, when requested, at no additional charge. When a patient's hearing loss can be helped with hearing aids, we recommend specific devices based on that individual's loss, lifestyle needs and budget. When there are prohibitive budget constraints, we are sometimes able to refer patients to various programs where they might be able to acquire hearing help at no cost, if eligible. Unlike hearing aids purchased online, the cost of hearing aids purchased directly from us includes annual screenings, updates in programming, cleanings and batteries for the lifetime of the hearing aids. This ensures we keep our patients happy and hearing as best as they can. Our hearing aid services are provided by licensed professionals with years of specific education and clinical experience. These services have significant value. We also do offer programming and professional dispensing services for hearing aids that were acquired elsewhere; for those services, we charge customary professional fees. If you have any additional questions or if there is anything else we can do to serve your hearing needs, please don't hesitate to call our office. Sincerely, Irena Popovich, Director of Operations - Official Response from Ross Hearing Centers - Merrillville”
“She was courteous & informative.”
“She was patient. ”
“Very commercial. Old era (high) pricing.”
Received 03/02/2018Official Response from Ross Hearing Centers - Merrillville:“At Ross Hearing we pride ourselves on providing hearing solutions customized to an individual's lifestyle, needs and budget.”
More information
Hours of operation
| Sunday | Closed |
| Monday | 8:45 am - 5:00 pm |
| Tuesday | 8:45 am - 5:00 pm |
| Wednesday | 8:45 am - 5:00 pm |
| Thursday | 8:45 am - 5:00 pm |
| Friday | 8:45 am - 5:00 pm |
| Saturday | Closed |
| Evening and/or weekend hours available by appointment. Please call to schedule. | |
Clinic links
Accepted forms of payment
- Visa
- MasterCard
- American Express
- Discover
- Cash
- Check
- Debit
- Financing available for those who qualify
- Insurance accepted, please call for details