Signature Hearing & Balance - Richmond

“I had an appointment for 1 year follow up. I was delayed because of Covid. But I made the Appointment in May. We arrived 10 min. before the 2:30 pm time. There were people waiting. when I got there. I waited till 3:00 pm. Then I ask how much longer and was told that there were sill 2 appointments ahead of me . I do not know why. It was not explained to me. I would like an explanation about what happened. Thank you for your help . ”

“Customer service is poor, hearing aids very expensive, quality doesn’t seem good. Commenting for my elderly mother. They don’t answer their and they don’t return call when you leave a detailed message. I wish my mother would have went elsewhere .When she picked up her new hearing aids she was handed the box and left without any teaching or instructions. She just recently told me all that when we took them in to be repaired as they were already not working. Poor customer service ”