Staff

Michael Roach,
HIS
Hearing Instrument Specialist
Michael Roach is a licensed Hearing Instrument Specialist with nearly two decades experience helping people hear well. He is a dedicated professional committed to taking the time each patient requires to provide the right treatment recommendation. He is knowledgeable and experienced with all types of hearing aids and assistive listening devices and uses state of the art equipment to detect hearing loss and to fit and program today's most advanced hearing aid technology.
Location
Reviews
Healthy Hearing posts all positive and negative reviews that meet publishing criteria.Read 60 verified patient reviews for East Texas Hearing Aids! Their average review score is 4.97 () from 60 reviews.
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“I can’t say enough good about these people. Friendly, knowledgeable and patient with customers like me who need the extra consideration. ”
09/26/2023 Review submitted online
“East Texas Hearing has exceeded my expectations in all aspects of my interactions with them. They were very forthright throughout my purchase of the Horizon aids. Likewise, their service and support subsequently has been flawless. My experience with them says “Buy with confidence.””
06/21/2023 Review submitted online
“Excellent and friendly service”
06/18/2023 Review submitted online
“Very knowledgeable and helpful staff. Hearing specialist explained all of the procedures and equipment. Office staff friendly and easy to work with. ”
06/01/2023 Review submitted online
“Friendly people,very good service”
05/05/2023 Review submitted online
“East TX Hearing was able to get me into the office within an hour to diagnose and solve my hearing and hearing aid problem. Thank you so much.”
04/29/2023 Review submitted online
“They provide world class service with with world class people ”
04/28/2023 Review submitted online
“Every member works as a team to provide exceptional, compassionate, individualized hearing exams & aids' care. They're always happy to assist you finding an aid that fits your budget with followup assistance. They've very clean environment & state-of-the-art hearing equipment. They sincerely care about your hearing. I'm very pleased & highly recommend this facility. ”
03/10/2023 Review submitted online
“HAD VERY GOOD MEETING WITH CHRIS. MY WIFE AND I WERE VERY PLEASED WITH THE INFORMATION AND TESTING RESULTS EXPLANATION. ALSO GOT EXCELLANT INFO ON HEARING AIDS AND HOW THEY WORK AND PERFORM.”
02/16/2023 Review submitted online
“This place is great. They not only helped me find just what hearing aids I need (as well as some great accessories), they continue to help me long after. What more could I ask for? I recommend them. ”
02/12/2023 Review submitted online
“I was blessed with Chelsie for my first visit and she was so knowledgeable, kind and caring. I am in my first week of wearing the aids and I am thankful for your company. . ”
12/19/2022 Review submitted online
“I appreciate so much Chris & Kim & their wonderful help & cordial attitude. I asked if I could leave my hearing aids for a battery that had to be inserted & linked to a computer. They did it in less than 15 minutes. I appreciate them so much.”
12/13/2022 Review submitted online
“Chris and staff are great, dedicated and wonderful. I am Rita's caregiver and for Chris to see her ever 3 months is amazing. ”
12/08/2022 Review submitted online
“Chris has been and continues to be very professional, patient, and kind in an effort to improve my hearing problem. I appreciate his expertise and willingness to help me.”
11/30/2022 Review submitted online
“Very friendly, personal service. Chris was very kind. ”
11/06/2022 Review submitted online
“I know knowledgeable, friendly people when I see (or hear) them. Everyone was very nice. I would HIGHLY recommend them!”
10/07/2022 Review submitted online
“I have known I needed hearing aids for years, but was always turned off by the high pressure and ‘fancy offices’(which should be clue #1), but there was no pressure here…just an honest exam and you could take it or leave it. I took it and know I made the right decision. I told them upfront what I wanted, and they delivered! You cannot go wrong here! I am 72 and have been pestered by hearing aid companies for years! This is the real deal! ”
10/05/2022 Review submitted online
“The ladies that greeted me at the front desk were very friendly and helpful. They made me feel at home. Christopher was very thorough with the exam and explanation. I am looking forward to the future with the hearing aids I have purchased.”
09/27/2022 Review submitted online
“world class service , provided with great people”
09/27/2022 Review submitted online
“Very helpful, friendly, and caring service. I have been helped in so many ways with the adjustment to wearing the hearing aids.”
09/19/2022 Review submitted online
“Michael and Chris have provided me with a good product and excellent service. Chris stays on top of my needs for any adjustments that I need. I give them a thumbs up every time that I see them.”
09/17/2022 Review submitted online
“Michael and staff were involved and totally supportive in resolving a equipment problem. Would definitely recommend them.”
09/15/2022 Review submitted online
“Everyone was pleasant, prompt and efficient. It was a very good experience.”
09/13/2022 Review submitted online
“Chris was very helpful throughout the whole process. ”
09/01/2022 Review submitted online
“They did a great job ”
07/25/2022 Review submitted online
“Jason explained the whole process in a way that we understood & answered all our questions.”
07/15/2022 Review submitted online
“Jason provided a pleasant experience, very low key with answers to all my questions. No pressure to buy anything, just a thorough hearing analysis with an easy to understand explanation of my condition. ”
07/07/2022 Review submitted online
“My husband and I have both received the most comprehensive hearing tests and the best hearing aid service from Chris at ETX Hearing Aids. ”
06/20/2022 Review submitted online
“Chelsie provided outstanding service and was very detailed. I have had my devices almost 2 years and she made changes that greatly improved their performance. She preformed a new hearing test, made software updates, changed size of my hearing aid buds…. She did a great job!!!”
06/06/2022 Review submitted online
“Jason Glidewell in the Dallas office, made the experience very pleasant. He was very informative. Answered all of my questions. I'm looking forward to getting my hearing aids. This is my first time for hearing aids, and left the office knowing that I have made the right choice.”
06/01/2022 Review submitted online
“Good people and willing to help !”
06/01/2022 Review submitted online
“Very pleasant staff. Appointment time was honored. I appreciate them being on time, as most medical offices experience wait times which become annoying. CHELSIE was very professional and knowledgeable about their products and what would help me the most. I could recommend them highly, and know your experience will be rewarding.”
05/28/2022 Review submitted online
“Everyone at E TX Hearing is excellent. After two failed attempts trying to get process started, I was in and out in less than an hour. From Lacey at the front desk to Chris who checked my ears, hearing test and suggested appropriate aids for my situation, this is the best place!! Thank you to everyone. ”
05/28/2022 Review submitted online
“I LOVE ETHA! Since I have experienced the best, most compassionate, generous service (including regular check-ups) from the beginning of my hearing aid journey, why would I go anywhere else for ongoing hearing needs?? Michael, Chris, and all of the staff are phenomenal, gracious people, and not only are they fellow followers of Jesus, but they are terrific people that I enjoy! ETHA is truly a blessed business, a gracious gift to me from the Lord!! ”
05/27/2022 Review submitted online
“Service personnel are great! Took a couple of weeks to repair my hearing aid because the part had to be ordered. Before I left they talked to me about replacing my hearing aids with newer ones as my mine were in excess of 5 years old. Love the new ones haven’t heard this well in years. Even my old hearing aids weren’t this good when they were new”
05/26/2022 Review submitted online
“Always helpful. Quick service in and out. Great people with a good product”
05/12/2022 Review submitted online
“There was too much information disseminated at that visit and I did not absorb it. I know I have to read the paperwork but I did not have the time after initial receiving. Kim and the office personnel were very pleasant to work with. ”
04/28/2022 Review submitted online
“Chris is excellent and communicates very well. Always goes the extra mile to take care of my hearing. ”
04/27/2022 Review submitted online
“Although I had my primary care physician remove excess wax from both ears just 3 days ago, the professional audiologist at ETX Hearing Aids checked both ears and found (and removed) a significant amount of wax from both ears. I was favorably impressed! Then I was given a hearing test and the results were clearly explained to me. Finally, I was fitted for new state-of-the-art hearing aides. This is my second set of hearing aids purchased at ETX , so obviously, I am well satisfied.”
04/22/2022 Review submitted online
“My first time here....and have to say I'm more happy than I've been in the last 6 years and last two sets of aids. Knowledgeable in the aids, friendly staff. Just happy to be here (hear).”
04/18/2022 Review submitted online
“Staff knowledgeable, professional, and friendly. Didn’t have to wait, appointment time on time, which is very important to me. My schedule is always hectic. ”
04/14/2022 Review submitted online
“These people are amazing they saved my hearing problem they are great people!!!!!”
03/27/2022 Review submitted online
“They do a great job and are always there to help ”
03/11/2022 Review submitted online
“Mr. Czop worked with me. He knows what he is doing and how to work with hearing aids and those wearing them.”
03/11/2022 Review submitted online
“Chris was very professional, but a lot of fun. This was 1 of the best experiences I have had In getting new hearing aids. Thanks to the entire staff!”
02/24/2022 Review submitted online
“Professional and helpful. Made recommendations based on need”
12/20/2021 Review submitted online
“Testing was thorough. I only needed an aide in my left ear. Did not try to sell me something I did not need! Explained the quality of the device I was receiving verses other products on the market. Respected me, my family, and our financial concerns (No Ins). Very happy customer.”
11/18/2021 Review submitted online
“The whole experience from making the appointment to the reminder of the appt and the visit itself was flawless Took the time to explain couple of things for me Just can’t say enough good Would and will recommend to others ”
11/16/2021 Review submitted online
“They were very professional answered all my questions. Their customer service was excellent! Cristopher Czop was the best! It was a very comfortable environment fir a first timer! I was pleasantly pleased!”
09/21/2021 Review submitted online
“Very friendly staff and received great detailed information on my tests! ”
08/03/2021 Review submitted online
“Since the first visit to ETX I have always been impressed with the high quality of personal care and professionalism shown. I have been very pleased with my Resound hearing aides and highly recommend them. Thanks to all the folks at ETX.”
08/02/2021 Review submitted online
“I have been very impressed with the quality of the help and concern the technician has shown to me while adjusting my hearing aids. Great care and personal interaction. No complaints!!”
07/24/2021 Review submitted online
“Very knowledgeable! Very eager to please.”
04/24/2021 Review submitted online
“Great customer service. Always ready to answer every question was very patient.”
04/01/2021 Review submitted online
“Excellent personalized service. Good value for the money. Easy people to deal with. Highly recommend ”
03/29/2021 Review submitted online
“All the employees at ETX Hearing were very helpful and knowledgeable. Maxie answered all my questions about using my medicare advantage allowance and said it would speed up the process at my first appointment if if I contacted UMC before coming in. I answered all the questions they had and so was already approved by UHC before arriving for the first appointment. Chris, who worked with me, was very helpful in helping me choose the best aid for me. ”
03/25/2021 Review submitted online
“EXCEPTIONAL service, professionalism, knowledge, insight, compassion, concern, generosity...and a friendliness that surpasses most businesses with which I have had interaction! Not only did I receive my hearing aids at a rate that was lower than any other hearing center, even more importantly to me, this is a Christian business. Experiencing the "sweet aroma of Jesus" among all of the staff sealed the deal for me. Their kindness and their bend-over-backwards-to-help spirit are beyond description! When discovering I needed hearing aids, it was THIS business that was recommended to me by a brother in Christ. I can also in turn HIGHLY recommend ET Hearing Aids to anyone else needing the same!! ”
03/17/2021 Review submitted online
“Wonderful group of people ”
03/08/2021 Review submitted online
“Awesome people Super helpful”
10/17/2019 Review submitted online
“All my questions were answered and I was well taken care of! Very thorough and felt right at home!”
10/04/2019 Review submitted online
Clinic details
Four Texas locations to serve you:
Hearing care services
Our services include:
- Hearing testing
- Hearing aid fitting
- Hearing aid repair
- Hearing protection
- Tinnitus management