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Healthy Hearing posts all positive and negative reviews that meet publishing criteria.Read 120 verified patient reviews for SoundChoice Hearing! Their average review score is 4.89 () from 120 reviews.
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“I have had my Oticon hearing aids through Soundchoice for several years. I have one standard hearing aids and one Cros hearing aid. I have had excellent service as well as great customer care. I would highly recommend using them for your hearing health.”
10/05/2024 Review submitted online
“I’ve been so impressed with the level of service and overall quality of my experience here. I highly recommend! ”
09/13/2024 Review submitted online
“A fully informed friendly staff always ready to help. ”
07/16/2024 Review submitted online
“ Sound Choice helped my mother with her new hearing aid. They were extremely patient with her and made sure that the hearing aid worked for her specific needs. We are very grateful to them!”
07/11/2024 Review submitted online
“Damien always takes care of me no matter what the issue he has a fix ”
07/05/2024 Review submitted online
“This being the first time I have worn hearing aids, Damian and his staff have made me very comfortable wearing them. They understand what customer service is about and they go out there way yo help you. They are very knowledgeable about the various types of aids and which ones could fit your personal needs. I would highly recommend Sound Choice for anyone needing hearing aids. ”
06/15/2024 Review submitted online
“Megan was very thorough when I went in for a check-up which also involved a re-test. After the test, she explained the results. She was very pleasant and knowledgeable about what she was doing. ”
04/04/2024 Review submitted online
“Damien and his staff at the Harware location always take time to hear your concerns and give you the best possible hearing ”
11/15/2023 Review submitted online
“I'd been struggling to understand people on the phone and in person since I was in my early 20's, but it never occurred to me that I could have hearing loss. I'm now in my 40's and my hearing issues had begun to affect my relationships, my confidence, and my willingness to be around people, so I finally decided to get my hearing checked. Chrissy and the SoundChoice team welcomed me warmly, making me feel very comfortable right away. The hearing test itself was simple and straightforward, and Chrissy explained the results thoroughly, using language I could understand. As it turns out, I needed hearing aids. Chrissy loaned me a demonstration pair of hearing aids to wear while I waited for the hearing aids I ordered, and she taught me how to use them and navigate the app. She met with me again when my hearing aids arrived, and she answered all of the questions I had after wearing them for a week. She even made adjustments to my hearing aids' settings based on my preferences. My life has improved significantly since I started wearing hearing aids. I'm generally less anxious, I'm willing to make and receive phone calls, and I'm no longer exhausted by social interactions. Starting to wear hearing aids has been a life-changing experience, and I'd highly recommend SoundChoice to anyone who needs to improve their hearing!”
10/12/2023 Review submitted online
“Always a pleasure doing business with sound choice”
08/25/2023 Review submitted online
“If you need hearing aids, this is the place to go. I have been going there for years and they have always done a great job. ”
07/27/2023 Review submitted online
“Christy came to the front to fetch me right at my appointment time. She gave me a clear description of what would happen so I knew what to expect. I was a little surprised when she told me that for now, I don't need hearing aids, but to return every year to have it tested to measure any degradation of my hearing. I was glad that she did not try to sell me any products, especially since hearing aids are really an investment! But now I know it would be a good idea to start putting money away for the time when I will need hearing aids.”
06/08/2023 Review submitted online
“My visit with SoundChoice could not have been better! The staff is knowledgeable, friendly and efficient and were able to provide just what was needed to correct my hearing issues. I most certainly would recommend them to anyone with a hearing problem, as they not only are excellent to deal with, but also have solutions! ”
06/02/2023 Review submitted online
“Excellent. As always fast polite and efficient. I was just there to to have my h. aids cleaned, but they are always like that no matter the reason for my visit.”
05/31/2023 Review submitted online
“Heather Lovato with SoundChoice was patient, caring, thorough in her explanations to my questions and so much more making my experience positive. Thank you Heather for your care and support!”
04/06/2023 Review submitted online
“EXCELLENT, Fast and responsive! Damian is the BEST!”
04/03/2023 Review submitted online
“I can hear clearly now the static's gone - I can hear all the whispers you may say”
03/10/2023 Review submitted online
“They have been most helpful with me. They have cleared most of my problems of my own making. Thank you very much”
01/19/2023 Review submitted online
“Damian and his staff are always professional and ready to help ”
01/09/2023 Review submitted online
“I have been helped by Sound Chice Hearing with my hearing loss for several years. The persons at the front desk have always been courteous and helpful. Damian Costello, the person doing the testing and recommending has always been careful, interested and helpful any time we have needed his services. The services offered have been excellent. They have also been very accommodating & responsive, which is important because I live hours away.”
08/07/2022 Review submitted online
“SoundChoice has been taking care of me for years. Great products! Great service! Great people! The best!”
07/13/2022 Review submitted online
“Very comfortable, friendly environment. Staff is very knowledgeable and provided a variety of hearing aid options after a thorough hearing exam. The results of the exam were explained in detail. Definitely a lifelong customer.”
07/01/2022 Review submitted online
“The staff are very knowledgeable of the new models of hearing aids. Plus they are very nice and friendly. They answer all my questions on site and over the phone if I forget to ask. People go to Soundchoice on a great experience with professional certified staff!!”
06/23/2022 Review submitted online
“Damian and his office personnel are outstanding,no matter what the issue they always provide fast and high quality service. I have purchased 3 sets of hearing aides from Damian, I will only purchase from SoundChoice ”
06/23/2022 Review submitted online
“Christy provide fantastic care. Received a hearing test, hearing aid cleaning and sound adjustment. She explained the results from the test in a clear and simple manor. Lastly re-adjusted my app. Thank you. ”
05/25/2022 Review submitted online
“Top notch providers of hearing assists here in Abq! Friendly, comfortable, responsive, timely, efficient, skillful + excellent product (Oticon). Chrissy understands the challenges of less-than-normal hearing and provides clear advice on the choices. Julianna at the front desk is cheerful and responsive. My only regret: it took so long to find them! ”
03/16/2022 Review submitted online
“Finding SoundChoice and meeting with Chrissy Pease has given me an altogethedr different attitude towards hearing aids. She adjusted my aids and explained the changes those of us with a hearing loss need to understand to gain all the benefits from them. The sincere interest shown in helping me with my hearing problem has encouraged me to wear the aidcs faithfully. Also, the kindness and knowledge shown by SoundChoice employees, especially Chrissy Please, will cause me to return for their care.”
12/23/2021 Review submitted online
“I'm wearing my second pair of hearing aids from Sound Choice Hearing. They have always been responsive to my every hearing need and recommend them wholeheartedly to everyone who has hearing problems.”
11/30/2021 Review submitted online
“I have purchased 2 pair of hearing aid from Damian. He always takes care of me no matter how small or big the issue, because of his service I am getting ready to buy my third pair. I would highly recommend sound choice ”
11/16/2021 Review submitted online
“Love Damian's fast efficient service--this guy knows what he's doing!”
11/08/2021 Review submitted online
“Great people. Good products. Outstanding service. I have been going here for years and will continue going back.”
11/01/2021 Review submitted online
““Chrissy Pease was wonderful to work with. Great service - and personalities!””
10/26/2021 Review submitted online
“I have been with Sound Choice for years and during that time I have worked with Damian, Chrissie and others on the staff. I have always received top notch service and excellent products to assist me with my hearing issues. If you are in need of a hearing professional you can not do better than contacting Sound Choice. I highly recommend them.”
10/21/2021 Review submitted online
“Chrissy Pease assisted me today, and she was a delight to work with! After learning I have moderate hearing loss, I agreed to try out a pair of hearing aids for a week before I decide whether or not to buy. I have to say the experience so far far exceeds any expectations I had about hearing better (after only wearing them for 3 hours). If you are concerned at all about your hearing, give Sound Choice a call.”
09/17/2021 Review submitted online
“I have had Sound Choice hearing aids now for a number of years. Damian and all of the people associated with Sound Choice are awesome. They are all very professional, knowledgeable, caring, and NICE. All questions are answered! I recommend them to anyone needing hearing aids.”
08/24/2021 Review submitted online
“Chrissy Pease was wonderful to work with. Chose excellent hearing aids for me, and the office assisted with filing a claim through my insurance. Great service - and personalities!”
07/08/2021 Review submitted online
“A wonderful family-owned business with professional and helpful staff. Knowledgeable and responsive. ”
06/24/2021 Review submitted online
“All of the employees are professional, knowledgeable and friendly. I would recommend them very highly. The hearing aids have helped me immensely. ”
05/25/2021 Review submitted online
“Everyone who deals with us couldn't be more helpful and pleasant. They also are friendly & supply water to our dog, who comes along. The hearing-aids, their tending, testing and up-grading have been excellent.”
03/04/2021 Review submitted online
“Good products. Good service. Good people. They take care of you during and after the sale. A-plus.”
02/01/2021 Review submitted online
“Sound Choice Hearing has been taking care of my hearing needs for several years. I'm on my second set of hearing aids from them and couldn't be more satisfied.”
01/18/2021 Review submitted online
“Very friendly, helpful and honest. A pleasant experience. Thank you.”
12/28/2020 Review submitted online
“Very helpful with my problem”
11/04/2020 Review submitted online
“I am so glad I went to Sound Choice Hearing. The service was excellent and Chrissy was very professional and patiently answered all my questions.”
10/21/2020 Review submitted online
“You can purchase good hearing aids at many locations. The difference is the service. I have had my hearing aids for less than 2 years, but any time I stop in the office for batteries or an appointment, I am treated exceptional. Everyone in the office is happy and makes you feel comfortable. Damian Castillo is someone who cares about your experience wearing the hearing aids and continually wants the best for you. The true sense of a company is in the service and SoundChoice is who I recommend. ”
09/22/2020 Review submitted online
“I have been wearing hearing aids for about 15 years. The old ones that I got from another company were not working (I couldn't hear anyone with a mask on and I couldn't hear very well period). After several trips to the old company I decided to try Sound Choice. I am so glad I did! Chrissy was very nice and professional. She fitted me with new hearing aids and I can now hear better than any time in the past 10 years.”
09/17/2020 Review submitted online
“I have been going to Mr. Damian and Christy for several years, and couldn't be happier. My job depends in large part on being able to hear well, and they take that into careful consideration. They are skilled, considerate, and just nice people. I recommend them without reservation.”
09/12/2020 Review submitted online
“So happy that I chose SoundChoice and was able to meet Chrissy Pease and Damian Castillo, both professional, considerate and pleasant! My entire experience was excellent and I love my hearing aids . I highly recommend SoundChoice for anyone who wants better hearing and a genuine life improvement! ”
04/19/2020 Review submitted online
“I had trouble with my hearings aids. They told me to bring them by. This was during the current Covid-19 pandemic. I was told to call them when I arrived and they would meet me at my car. They did and the issue was solved with a minimum of contract. Very professional. ”
03/27/2020 Review submitted online
“Damien and the crew are the best. Great follow-up! ”
01/07/2020 Review received via mail
“While on a three year retirement in Santa Fe, NM, I came be be a very pleased regular customer at Sound Choice Hearing in ABQ. Well worth the drive to ABQ from Santa Fe. Damian suggested I try the then brand new Oticon OPN 1, an upgrade from my Oticon ALTAs. The OPNs are amazing, Damian fit and tested them, as well as re-checking my hearing, then linked them to my iPhone (a great advance over that "around the neck mic" used with those older ALTAs) so I can easily control volume, music vs speech, balance, and even test the batteries, using that iPhone APP. Wonderful! And the folks at SOUNDCHOICE Hearing are real pros, and very friendly, too!”
01/07/2020 Review submitted online
“Fast, friendly, thorough professional service. Damien really knows his stuff. From hearing test to functioning hearing aids set to your individual needs to downloading App to your phone and pairing your phone to hearing aids. Thanks Bro! ”
12/13/2019 Review received via mail
“Damian Castillo and the crew at Sound Choice Hearing are remarkably competent and it is always a pleasure to visit them. After visiting two other hearing centers in Albuquerque I chose Sound Choice an have never regretted my decision. My congratulations to Sound Choice Hearing!”
12/12/2019 Review submitted online
“After wearing hearing aids for ten years and not being very satisfied, I learn of Sound Choice Hearing and Damian Castillo. Damian tested my hearing and found a hearing aid that would work for me. At that first appointment and fitting, I could hear so much better. Damian took the time to explain things to me with much patience. My wife could tell a great improvement in my hearing with the new hearing aids. Damian had me back in ten days to ask how things were going with the new hearing aids. Again Damian patiently answered all my questions. He also showed how I could get an app on my phone so I could hear television through my new hearing aids. I am really enjoying this feature. Damian really understands the hearing aids he sells and has helped me with my hearing problems. ”
12/11/2019 Review submitted online
“They have excellent hearing aids and if there is a problem, they are quick to take care of the problem with a smile and explain what the problem was, how it was solved and will give advice about how the problem can be avoided in the future if it can be avoided. Really love the app that can be down loaded to the smart phone. I use it all the time.”
12/05/2019 Review submitted online
“Chrissy and team was awesome, from my first appt to getting the perfect hearing aids. I got lost trying to find the office and when I called them, they actually sent someone from the office to come and find me and get me to the office. They went out of their way for me and I greatly appreciate the assistance. I'm a senior and new to the area so this experience was very pleasant, thank you to the entire office. ”
11/30/2019 Review submitted online
“Chrissy Pease was my guide for this experience. She was pleasant, knowledgeable and very respectful. The office staff were fabulous. Thanks. ”
10/30/2019 Review received via mail
“The staff were very friendly and willing to help, made everyone feel at home and comfortable. An outstanding and excellent experience, will refer to everyone possible and the hearing is amazing. ”
10/30/2019 Review received via mail
“Christy was great with my mom. She took the time and had a lot of patience with her. Receptionist was wonderful. Thank you. ”
10/29/2019 Review received via mail
“I liked the personal service and of course being able to hear better. Chrissy was able to explain my new hearing aid, their new functions, how to maintain them, etc., all in a very favorable experience. ”
10/14/2019 Review received via mail
“I liked their professionalism, courtesy and products. ”
08/26/2019 Review received via mail
“I did not know how much hearing loss I had. SoundChoice testing was excellent and demonstrated that I had significant loss in the high frequency and was confusing consonants. I wanted to keep my Oticon demonstrators before I left the office. Using my Iphone with Oticon is an excellent experience. ”
08/23/2019 Review received via mail
“Chrissy Pease was very professional, proficient and helpful with my fitting and adjustments to new hearing aids. It looks like will help solve my hearing loss caused lack of proficiency in my sales position. Thank you! ”
08/20/2019 Review received via mail
“I was assisted by Chrissy Pease, HIS, in Albuquerque NM and am enjoying my hearing aids. ”
08/16/2019 Review received via mail
“I have had a previous model of ReSound hearing aids which I found superior to any others I had tried. The new ReSounds are even better! I also really liked the small office, personal attention and rapid response to my needs at Albuquerque SoundChoice office. Chrissy Pease is great!! ”
07/22/2019 Review received via mail
“My experience was efficient, friendly, professional. ”
07/16/2019 Review received via mail
“Damian Costillo is the best, very patient and understanding. Listens to you and helps meet your needs. ”
07/08/2019 Review received via mail
“My mom had previously tried hearing aids (twice) and was extremely frustrated with the results ... or lack of. She was hesitant to try again, however after several years she was willing to give it one more try. We met with Mr. Damian Castillo. He tested her ears and stated that she would not be able to get to 100% hearing but instead he could improve her hearing to a level where she could comfortably converse with others in person and/or on the phone and she could listen to TV or the radio without the volume at full blast. After several meetings with Mr. Castillo making adjustments and explaining proper usage and maintenance my mom is hearing as he initially stated. She is very happy with the hearing aids and even more so with her resulting improved quality of life. Thank you Mr. Castillo for being so patient and with your willingness to continue to work with us and thanks to Chrissy P. for recommending SoundChoice Hearing. The rating would have been even higher had her hearing been able to get to 100% however that would not be possible.”
06/24/2019 Review submitted online
“Hearing exam was excellent - very thorough. Hearing devices are excellent - great hearing. The staff was awesome.”
06/13/2019 Review received via mail
“Chrissy was very professional and friendly. She also explained the operation of hearing aids in a way we could understand. She's a great salesperson.”
06/13/2019 Review received via mail
“I have had a battle with hearing for some time but kept myself from seeking the help that I needed thinking it was for people older than me. After visiting with Damian and Christy, they convinced me to try hearing aids and it has been the best thing I could have ever done! They helped me overcome my concerns and took care of me like the total professionals that they are. Now I tell my clients and friends alike to at least go and see them. It has been a life changer both professionally and personally. Thanks so much to Damian and Christy for helping me as I would recommend SoundChoice Hearing to anybody who seeks the right people to do business with! ”
06/12/2019 Review submitted online
“Very professional, friendly and informative. Easily made appointment. Office very clean and comfortable. ”
05/20/2019 Review received via mail
“Total professionals, the testing was dead-on, identified my hearing problems and provided an excellent set of hearing aids. This is my second set. There's not enough words to describe how these instruments have helped me to hear "everything". Thank you!!!”
05/10/2019 Review received via mail
“Chrissy Pease was very good. She was a lot of fun to work with and gave us very good information to help us decide what to do. I would highly recommend her to any of my friends. Thank you.”
05/08/2019 Review received via mail
“Dr. Castillo and his entire staff is awesome! They go the extra mile...very patient folks!”
05/08/2019 Review received via mail
“Due to age and exposure to high noise levels, I have experienced hearing loss. The most notable signs are in restaurants and thus with lots of background noise. It became difficult to hear people talking to me nearby. My new hearing aid allow me to hear and thus carry on conversation much better! Bluetooth technology allows phone calls in those places much better! ”
05/01/2019 Review received via mail
“I wasn't sure what to expect when I first came in, but Chrissy made us very at ease. I have now been wearing my Bi-Cross for over a month and I love them. I am hearing things I have not heard in 38 years. ”
04/30/2019 Review received via mail
“Very nice place and people! I was treated very, very well. Chrissy has helped me discover the world of better hearing! I am grateful. ”
04/30/2019 Review received via mail
“This is my second pair from Sound Choice Hearing. My new ones are very clear. The folks are always helpful and friendly. ”
04/08/2019 Review received via mail
“Pat....treated well! Thank you - and front staff...very pleasant! Nice to deal with. ”
03/18/2019 Review received via mail
“Terrific staff! My HIS, Chrissy Pease, was so patient with me during the whole process, and I am picky. I appreciate Chrissy and everyone at SoundChoice. ”
03/12/2019 Review received via mail
“From setting the appointment to the greeting at the front desk, the hearing analysis, review, recommendations for me, explaining, demonstrating the hearing aids - it was a great experience. Chrissy and team are fantastic and we look forward to working more with you all! Thank you! ”
02/26/2019 Review received via mail
“I'm very happy with my entire experience at SoundChoice Hearing. The knowledge and experience exhibited by both Damien and Patricio was excellent. Patricio was very good at "dialing-in" my new hearing aids. ”
02/14/2019 Review received via mail
“I was offered a complimentary hearing test and received a personal and professional consultation thoroughly informing me of the options and benefits of hearing aids. SoundChoice went the extra mile to improve my hearing. I highly recommend SoundChoice Hearing. ”
01/25/2019 Review received via mail
“My experience was excellent. The caregiver was patient and took all the necessary time to fit the hearing aid. ”
01/25/2019 Review received via mail
“Very happy with Dr. Chrissy, Dr. Damian and all the staff they have. Happy with the reception, very helpful every time I call for an appointment. ”
01/22/2019 Review received via mail
“Very happy with my treatment and with the performance of the new hearing aids. Chrissy is AWESOME!”
01/15/2019 Review received via mail
“All of the people at "Sound Choice" have been wonderful to work with, fun people also. ”
12/21/2018 Review received via mail
“Chrissy and staff provide very high level of expertise, are always available to answer my questions and provide cordial, prompt service, A+!”
12/12/2018 Review received via mail
“Most customer oriented business I have dealt with in a long time. Chrissy is a jewel. If I had a business, Chrissy Pease is the kind of employee I would want working for me. ”
11/26/2018 Review received via mail
“Very happy with service. Christy always helpful. ”
10/15/2018 Review received via mail
“I purchased a set of high-end hearing aids from an online website, and subsequently found that the merchant offered limited adjustment services, inadequate for my needs. The folks at Sound Choice were able to fine tune the instruments to my degree of hearing loss, and performed a number of other unexpected services as well. They discovered that my hearing aids were not under warranty as they should have been, and they arranged with the manufacturer to cover them for a two-year period. After my initial encounter with the Sound Choice staff, I ran into a number of additional difficulties with the software controlling the devices, and Damian and his associates were able to correct these problems with no difficulty, and on some occasions on short notice with no appointment. Finally, I want to point out that I attempted to purchase a fairly expensive product from Sound Choice (rechargeable battery functionality) and Damian declined to sell it to me, noting that the technology was problematic and that I should wait until irregularities had been resolved by the manufacturer. Sound Choice is a highly customer-oriented business.”
10/14/2018 Review submitted online
“They went over and beyond taking care of me. Chrissy Pease made me comfortable. I had hearing aids and changed to this company. Thank you. ”
09/19/2018 Review received via mail
“Staff is wonderful, helpful. Damien is very understanding and helpful, would and do recommend to anyone. ”
06/21/2018 Review received via mail
“I wanted to take a minute and say “thank you” to you and your staff at Sound Choice. I consider myself a smart consumer who does a good amount of research before making a decision, especially when it comes to something as important as my ability to hear again. After researching the hearing aid industry for a couple of years I found myself completely flustered with the overwhelming amount of information flooding the market, including a large amount of misleading advertisement. Through my research I found out about your office and made my first call for an appointment. The whole experience has been outstanding. Based on your recommendation I purchased a pair of hearing aids about nine months ago and am very happy with my improved hearing ability and options with the product. I want to let you know how happy I am with your customer service and the care your entire staff has for their clients. You guys always call me to see how things are going and to make sure I’m scheduled for my follow-up visits. My hearing is important and I want it to be the best it can be, therefore, I find myself looking forward to my visits and seeing your team, getting an adjustment or educated about what is new and - receiving the best service possible.”
06/07/2018 Review submitted online
“It has been great hearing people again, hearing my own footsteps. It has been great to deal with customers in the silver jewelry business. Thank you! ”
04/25/2018 Review received via mail
“The link between dementia and hearing loss hit a chord with me. The new experience has been great! ”
03/22/2018 Review received via mail
“Our experience with this office (All the Staff) has been great. They are very professional and extremely personable, and very helpful. Not only have they assisted us, but both of our mothers hear because of this wonderful team!!!! Special thanks to Christy and Damian!!”
03/09/2018 Review submitted online
“The audiologist, Chrissy Pease, was warm and welcoming and very knowledgeable. She purchased hearing aids, which I love, comfortable and efficient. Unlike my other hearing aids, I do wear these daily. A big difference in my life! Chrissy has answered all my questions and deals with any issues I have. ”
03/09/2018 Review received via mail
“The staff is very helpful and friendly. Damian is also extremely knowledgeable and was able to expertly guide me to the right hearing aid model. What a delightful, stress-free experience. ”
11/14/2017 Review received via mail
“They treated me like family. They bent over backwards to help in every way they could, from Damien to all the office staff. To top it off, I received a Thank You card and package of goodies. I have told everyone about my hearing aids and how happy I am with the service. ”
10/17/2017 Review received via mail
“I like the personnel and the follow-up with correspondence. Also, the hearing aids are working good for me. ”
10/13/2017 Review received via mail
“Since I have been wearing my new hearing aids from you, I so enjoy hearing once again. In the mornings I cannot wait to wear them and hear all the sounds I have missed for several years. At a restaurant, it is so nice not to have to ask the server to repeat himself! The T.V. is not at high volume anymore! Thank you so much for helping me hear again. I do love my hearing aids and to hear natural voices with them. ”
05/26/2017 Review received via mail
“Coming into Sound Choice to get my hearing tested and purchase hearing aids was the best experience I had!! In my previous experience at a different hearing place, I was talked to very loud! I wanted to tell them stop talking to me like that I can hear you!! And was not introduce to new hearing aids! I been without hearing aids for a long time and knew eventually I was going to have to buy some. My husband was listening to the radio one morning and heard Damian Castillo on the radio talking about hearing loss. My husband started to encourage me to speak with Damian and make an appointment with him. I came to see Damian and I walked in with a warm welcome from staff and I also was excited to see a sign stating "Welcome April Perkins!" It brought a smile to me and my husband to know we are being cared for!! (Even took a picture of the sign with my name on it) Damian welcome me and my husband, he talked to us, he was patient, talked to me normal and I felt comfortable! Damian introduce me to new hearing aids that were best for me and a streamer! I instantly enjoyed the streamer because I was able to listen to music through my hearing aids and can talk on the phone through my hearing aids! Plus now I can hear a lot better! I love my new hearing aids and I am glad my husband heard about Damian Castillo!! I enjoy coming to see Damian and staff members!!! I would recommend people with hearing loss or in need to get hearing checked out to go to SoundChoice Hearing and see Damian Castillo!! Thank you for the wonderful experience and positive environment!!”
02/18/2016 Review submitted online
“The owners and staff have good product knowledge. Always ready to do a quick adjustment. ”
01/14/2016 Review received via mail
“I was fitted for my very first hearing aids by Damian when he was with another hearing aid facility. I had my hearing aids for almost 8 years and realized it was time for me to replace my old ones. I found Damian at his beautiful new offices and he once again found the perfect hearing aids for me. I hadn't realized how bad my old ones were! When playing tennis the next week after getting my new hearing aides, I was so excited to realize that I was the first one to hear the Sandhill cranes high above us! That had never happened before. It also helps to hear the tennis score called the first time instead of asking more than once to repeat the score and someone having to yell out the score! That makes my tennis buddies very happy! A couple days after getting my hearing aides I was talking to my daughter on the phone when she realized at the end of the conversation that I hadn't once asked her to repeat what she said. She seems to be as grateful as I am! I wore my old hearing aides for too long and delayed getting new ones because "they weren't broken." I had no idea how much I was missing and regret not getting new ones sooner. My family and friends are the only people who may be happier than I am with my new ears! Thank you, Damian & SoundChoice Hearing!”
12/02/2015 Review submitted online
“Damian was very friendly at first, but as soon as he realized he couldn't push a new set of hearing aides on me as I could not afford them at the time his attitude soon turned sour.. He came across as greedy and pushy. I was told he wouldn't help me fix my current hearing aides even though they were only 2 years old, that's right, not couldn't but wouldn't . Needles to say I left feeling very hurt and upset after all I had purchased the product from a company that he had bought out. I will no longer send clients his way. I feel so bad if this is how others are treated, especially seniors”
11/25/2015 Review submitted online
Received 03/19/2018Official Response from SoundChoice Hearing:“Lisa, we sincerely apologize for your recent experience. Our only intent is to treat your hearing loss correctly with the correct technology. Due to the ill fitting of your last hearing aids, we were unable to repair or adjust them. It would be a disservice to you to try to manipulate the current set up. Our best recommendation, after your recent re-test and consultation was upgraded technology with an updated fitting. Again, we apologize and always strive to offer the best solutions for all of our clients hearing health care needs. Please feel free to contact our office if you have any other questions. Thank you”
“He was very informational. Explained everything to me. Showed me everything. He was great. He was fantastic. He was awesome. I had a very good experience with him. I have nothing wrong to say about him. Everything was great except the price.”
10/08/2015 Review verified by phone
“The ladies are friendly. The staff are all friendly and helpful, very professional and thorough. A pleasure to do business with them. The lobby is clean and orderly.”
07/24/2015 Review verified by phone
“I like the personalized service and the friendly staff. I especially like being able to hear and having bluetooth for my cellphone. Dynamic, energized and excited team of professionals. ”
07/24/2015 Review received via mail
“He is excellent! First specialist I've come to for my ears and I've stuck with him. ”
07/07/2015 Review received via mail
“He was courteous to me. ”
10/30/2014 Review verified by phone
“He did a thorough hearing test and accepted my reason for not wanting a hearing aid. There was no sales pressure - he understood. ”
05/28/2014 Review verified by phone
“We didn't have a pleasant experience coming here. Damian was very dry, only focusing on getting paid right then and then and less importantly, being forced to address our main problem of hearing aid needs. He made us feel uncomfortable and an "inferior citizen" in regard to his perceived impression of prejudice that we could have been unable to pay for our device at the time. He went out of his way to secure payment from us. It was only when we paid him ($500) that he began an attitude course adjustment of becoming, maybe near, normal. He portrayed suspicious towards us; as if we didn't have money to pay him, therefore, "why even bother" attitude”
02/22/2014 Review submitted online
Received 02/28/2018Official Response from SoundChoice Hearing:“DG- First let me apologize for the unpleasant experience you had in our office. We pride ourselves on giving a great client experience and It of course was not our intent to make you feel “inferior or uncomfortable”. Getting help for hearing loss can be a scary endeavor no matter what and we work hard to make it painless and even enjoyable if at all possible. We work with all types of client situations from busy young professional types to our treasured seniors. We do not charge for consultations or test, nor do we charge for even trying our devices. If you were charged incorrectly we would be happy to refund you for this. Please let me or any of our any of our staff know if we can assist you further and more importantly how we can fix any issues you may have. Damian Castillo, BC-HIS ”
“I liked their professionalism and great attitude. It was a good experience. ”
10/29/2013 Review verified by phone
“Everyone is great to work with. When my insurance company denied my claim, Damian did a great job of getting it all straightened out very quickly.”
07/25/2013 Review submitted online
“He was very helpful, understanding and very proffesional.”
07/26/2012 Review verified by phone
“What did i like best? There are no words to describe how wonderful Damian and Christy are. They never gave up on me- my hearing is so bad, i can only wear one hearing aid. They are my angels. Most of all, they care.”
05/17/2012 Review submitted online
“They helped repair my hearing aid at no charge.”
03/01/2012 Review verified by phone
“Nice service!”
09/13/2011 Review verified by phone
Clinic details
Sound Choice Hearing is the Albuquerque area's choice for expert hearing care for the whole family. Our locally-owned and husband-wife-team operated clinic dispenses and fits the most sophisticated hearing aid technology to suit all types of hearing loss, lifestyles and budgets. Make a SoundChoice and better your hearing healthcare today.
We now have two locations to serve you better:
4811-C Hardware Dr NE, Suite 2, Albuquerque, NM 87109
5600 Coors Blvd NW, Suite A5, Albuquerque, NM 87120
Hearing care services
- FREE hearing screenings
- FREE one-week trial of any hearing aid
- Complete hearing tests
- Hearing aid evaluations
- Hearing aids – A wide selection of top-quality digital hearing instruments from the best manufacturers
- Computerized hearing aid fittings to ensure proper amplification
- Hearing aid accessories
- Assistive Listening Devices (ALDs) including amplified telephones for people who are hearing impaired
- Hearing aid service including cleaning, checks, maintenance and repairs
- Hearing aid batteries
- Custom earmolds for hearing aids and earplugs for swimming and hearing protection
- 24 hour on-call service
- In-home service
- No-interest / low payment options
- "Pay once and you're done" guarantee
- Trade-in credit for old hearing aids
- Covered parking
- Se habla Espanol
Hours of operation
Sunday | Closed |
Monday | 9 am - 5 pm |
Tuesday | 9 am - 5 pm |
Wednesday | 9 am - 5 pm |
Thursday | 9 am - 5 pm |
Friday | 9 am - 5 pm |
Saturday | 9 am - 12 pm by appointment |
Clinic links
Accepted forms of payment
- Visa
- MasterCard
- American Express
- Discover
- Cash
- Check
- Debit
- Insurance accepted, please call for details