Timpanogos Hearing and Balance - American Fork

"Big city expertise, small town service"
343 S 500 E American Fork, UT 84003
Clinic location map

Clinic staff

Photo of Layne Garrett, AuD, FAAA, CCC-A from Timpanogos Hearing and Balance - American Fork

Layne Garrett,

Your Hearing Network


Your Hearing Network

Layne became interested in becoming an audiologist after a mission trip to Boston to work with the deaf. He attended Utah State University for his undergraduate degree in Communication Disorders and Brigham Young University for his master’s degree in Audiology. He then went on to earn his doctorate at Salus University. In addition to helping patients at the clinic, Layne also participates in charity work through several organizations. In his free time he likes to golf, cycle, and spend time with his wife and their three children. 

This provider has NPI #1417918087 and is licensed in Utah (#4769160-4101).
Photo of Jessica Nelson, BC-HIS Intern from Timpanogos Hearing and Balance - American Fork

Jessica Nelson,
BC-HIS Intern

Jessica has worked in the hearing industry for several years. She lives in Orem with her husband and 2 sons. She enjoys football, movies, reading, and spending time with family. Her favorite part of working at Timpanogos Hearing and Balance is helping patients and seeing the relief when they finally hear better!

This provider is licensed in Utah (#5758242-4602).

Clinic reviews

Healthy Hearing posts all positive and negative reviews that meet publishing criteria.

Read 27 verified patient reviews for Timpanogos Hearing and Balance - American Fork! Their average review score is 4.81 () from 27 reviews.

Write a review Sort by:

“when they say they can help with your hearing don't believe it . they don't listen to you they try to tell you what you hear . you spend 7,000 .00 for nothing. don't go there if you have ringing in your ear. They will tell that they can fix it . They can't . For a hearing clinic they don't hear you. it's madding . ”

of American Fork, UT   
05/12/2021    Review submitted online
1 out of 5 1.

Official Response from Timpanogos Hearing and Balance - American Fork:
“We are so sorry that you experience hasn't met your expectations. Our goal is always to provide the best value possible and to create a customized treatment plan for each patient. We will definitely address your concern of not being heard with our staff and make sure that doesn't happen in the future. We thank you for your feedback and hope you will allow us to work together to resolve your complaints.”
Received 05/24/2021

“Over the years, my hearing has been declining due to a genetic disease. When I finally decided it was time to get some hearing aids, I didn't know where to start. I stumbled up Timpanogos Hearing & Balance and read good reviews. I scheduled my initial appointment and showed up for a hearing assessment. Dr Garrett and his staff were very friendly and understanding and explained everything about the process. I took the tests and they went over the results with me thoroughly. When it was decided that I needed hearing aids, they showed me the different options. They allowed me to choose a set for a trial period of a couple weeks. When I returned them, I tried a different style to see which I preferred. Finally, after getting to trial a few different styles, I decided on the ones I wanted and they set me up with a new pair. The price was great and actually lower than I was expecting. They are always helpful and friendly when I talk with them and do not hesitate to offer any help I may need. If you're in the market for hearing aids, whether a first time user or not, do yourself a favor and give Timpanogos Hearing and Balance a try. You won't be disappointed. ”

of Vernal, UT   
01/24/2020    Review submitted online
5 out of 5 1.

“I am always greeted warmly. The staff are knowledgeable and considerate. They listen to my my concerns and questions and respond in an easily understandable manner. I have been a patient of Timpanogos Hearing for almost 15 years and trust them without question. ”

07/19/2019    Review submitted online
5 out of 5 1.

“Dr. Garret and his staff are very professional and friendly. I have had a good experience with all of them since I first began needing hearing aids. I have been treated well and with respect. Dr. Garret has always made sure I was well informed about my choices and proper care of my hearing aids. I am very pleased and recommend highly Timpanogas Hearing and Balance. ”

of Saratoga Springs, UT   
07/17/2019    Review submitted online
5 out of 5 1.

“Excellent experience with the whole staff. Debbie the receptionist was very friendly. Jessica was very detailed, explained every thing perfectly and Dr. Garrett made sure my hearing aids were programmed perfectly to give me the best hearing possible with my considerable hearing loss. It was a very relaxed and enjoyable experience. Thank You so much.”

of Salem, UT   
05/05/2019    Review submitted online
5 out of 5 1.

Fewer Reviews More Reviews

Clinic details

About this hearing center

Founded by Layne Garrett almost 20 years ago, Timpanogos Hearing offers Utah unparalleled hearing care.  Our trained professionals provide each patient with caring, customized service to maximize results. We have been fortunate to be named Best of State in Auditory Services for 9 of the last 10 years.  Our two convenient locations are here to serve all your hearing needs.

Timpanogos Hearing and Balance – American Fork 343 S 500 East American Fork, UT 84003

Timpanogos Hearing and Balance – Spanish Fork 642 E. Kirby Lane, Ste. 102 Spanish Fork, UT 84660  

Hearing care services

  • Hearing evaluations
  • Infant hearing screenings
  • Balance testing
  • Hearing aids
  • Service and repair
  • Wax removal
  • Assistive Listening Devices

Hours of operation

Monday9:00 am - 5:00 pm
by appointment
Tuesday9:00 am - 5:00 pm
by appointment
Wednesday9:00 am - 5:00 pm
by appointment
Thursday9:00 am - 5:00 pm
by appointment
Friday9:00 am - 5:00 pm
by appointment

Clinic links

Accepted forms of payment

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Cash
  • Check
  • Debit
  • Financing available for those who qualify
  • Insurance accepted, please call for details
Disclaimer: This clinic profile is for general information purposes only.