Dr. Layne became interested in becoming an audiologist after a mission trip to Boston to work with the deaf. He attended Utah State University for his undergraduate degree in Communication Disorders and Brigham Young University for his master’s degree in Audiology. He then went on to earn his doctorate at Salus University. In addition to helping patients at the clinic, Layne also participates in charity work through several organizations. In his free time he likes to golf, cycle, and spend time with his wife and their three children.
Seth Austin, HIS
Hearing Instrument Specialist
Seth Austin is an Idaho native who has just moved to Utah to join our team. Seth studied Communication Science Disorders at Idaho State. Seth was working in a hearing clinic near Boise previous to joining the staff at Timpanogos Hearing & Balance. Seth enjoys anything outdoors and he has worked for many years with Special Olympics Power Lifting athletes. Seth likes to read, play music, and exercise.
Jessica Nelson, BC-HIS
Director of Treatment
Jessica has worked in the hearing industry for over 10 years. She lives in Orem with her husband and 2 sons. She enjoys football, movies, reading, and spending time with family. Her favorite part of working at Timpanogos Hearing and Balance is helping patients and seeing the relief when they finally hear better!
Healthy Hearing posts all positive and negative reviews that meet publishing criteria.
Read 59 verified patient reviews for Timpanogos Hearing & Tinnitus - American Fork! Their average review score is 4.86 () from 59 reviews.
“My first visit was great it was very nice and professional they have a patient for life will recommend to other people ”
Gary M. of Sandy, UT 05/21/2023 Review submitted online
“I’ve been a patient here for 12 years now. Working with Dr.Garrett and his staff has been a great asset for my life. They follow up with me regularly, they keep a close watch on my hearing loss and make appropriate adjustments to my devices or recommend the newest technology. You don’t get get that over-the-counter!”
Heidi O. of Sandy, UT 05/21/2023 Review submitted online
“Awesome. Listen to my needs.”
Jerica D. of Lehi, UT 05/12/2023 Review submitted online
“The folks at Timpanogos Hearing were extremely pleasant, thorough, and competent with our hearing exams. My husband and I each had our first hearing test by Dr. Garrett. Though my husband will require further treatment and hearing devices, Dr. Garrett found that my hearing was within the normal range and I do not currently need hearing devices. Dr. Garrett is extremely honest and knowledgeable about the best hearing options. We would recommend Timpanogos Hearing to anyone! ”
Dixie L. of Richfield, UT 05/08/2023 Review submitted online
“My left hearing aid had stopped working. I saw Seth who quickly resolved the problem. He tested my hearing, cleaned and repaired my hearing aids and reprogrammed them to my current needs. I asked about new devices and he answered all questions without any pressure to purchase new ones. Outstanding service. ”
Alta T. of Pleasant Grove, UT 04/19/2023 Review submitted online
“We’ve been coming to Layne for quite a few years and he has always been friendly, patient and kind. He answers any and all questions and doesn’t hurry you when you have a problem. He always make sure you are comfortable whiles you’re in his office”
Sabina B. of Sandy, UT 02/21/2023 Review submitted online
“Very friendly and helpful staff. I received a thorough explanation of services I was receiving in a patient, respectful manner. I highly recommend. ”
Lynnette H. of Lehi, UT 01/08/2023 Review submitted online
“Been with Dr. Garrett for a decade. I always receive the best hearing evaluation and service possible. Wouldn't go to anyone else.”
William R. of Orem, UT 11/02/2022 Review submitted online
“I would definitely recommend anyone to your office, very personable and knowledgeable and kind and empathetic ”
Jodi F. of Santaquin, UT 10/14/2022 Review submitted online
“Very friendly and knowledgeable staff. We were treated well.”
Jami S. of Pleasant Grove, UT 10/14/2022 Review submitted online
“They have an impressive desire to help others hear better.
I had a problem that was difficult to fix. They tried several options and worked on it without giving up, until they found the answer.
I am now able to hear more normally and miss out on much less of what is going on around me.
I am astounded at their dedication to their career.
In this age of no customer service, I found it refreshing to have them treat me like I was an important person and that they were there to serve and assist me in any way.”
Susan F. of Bountiful, UT 10/13/2022 Review submitted online
“Fast & easy Staff is great No flim flam or surprises”
Kerry M. of Payson, UT 10/04/2022 Review submitted online
“I really appreciate the continued service. I appreciate Dr Garrett’s expertise and the office help. ”
Ann V. of American Fork, UT 09/21/2022 Review submitted online
“I have never had such a positive experience with a Dr Appt nor treated so well. I am so glad I started here with my hearing issues instead of going to primary care physician and then on to a specialist. I can’t believe how much knowledge Timpanogos Hearing & Balance offers in just one visit. I am so pleased to be able to hear without all the static I have been experiencing for years. They have remarkable testing, and I am able to hear so much better with my hearing devices. Thank you Seth for taking the extra time with me! This means the world to me!!”
Annette C. of Saratoga Springs, UT 07/20/2022 Review submitted online
“Love this office. Has always treated me so kind. They have helped me so much with my hearing. I love it that I get free hearing aids when I need them. Thanks Dr. Garrett for you and your staff who have helped me so much for so many years.”
CHERYL S. of Randlett, UT 07/18/2022 Review submitted online
“Seth was great; he walked me through the whole hearing test and clearly explained the results. I loved that he asked for questions, listened, had thoughtful answers and solid recommendations based on his own experience as a hearing device user. Caring with a nice sense of humor, I felt confident with Seth’s evaluation.
Also, the receptionist was so friendly and welcoming. Nice office/clinic.”
Brian V. of Provo, UT 06/07/2022 Review submitted online
“Seth was awesome today!
Our receptionist was really good too! Couldn’t be better”
Paul J. of Pleasant Grove, UT 05/26/2022 Review submitted online
“I go to the American Fork Timpanogos Hear & Balance for treatment for my hearing loss. They are always so nice and understanding of me and what is going on. I didn’t think that hearing aids would help me but boy oh boy was I wrong. I am no longer sitting in a corner wondering what is going on. The solutions that they have help me with have changed my life and given me back the social experiences that I was missing. ”
Jeffrey J. of Provo, UT 05/15/2022 Review submitted online
“Timpanogos hearing and balance is an awesome place they are friendly courteous and knowledgeable in their work I would recommend them to anybody jessica is excellent and Madison is very kind and courteous when you walk in to the door give them a try you’ll enjoy being able to here again”
Mark S. of Orem, UT 05/11/2022 Review submitted online
“I can’t say enough good about their service and friendliness. Very happy with them. ”
Steven S. of South Jordan, UT 05/06/2022 Review submitted online
“Had a great test day to see what can help my hearing and tennitis. I'm confident that the treatment plan will help me.”
Emily C. of American Fork, UT 03/25/2022 Review submitted online
“I went in skeptical , but came out a believer…..
The office staff was easy to work with, & very helpful.
The hearing aids opened up a whole new world! Thank you Dr. Garrett for being patient, not pushy, & for helping me be a better me…..”
Shane R. of Lehi, UT 02/16/2022 Review submitted online
“I having been getting my hearing aids at Timpanogos Hearing and Balance since Dr. Garrett first opened the practice and have found the staff always willing to take the time to fit you with the hearing aids that will best fit your needs. They are always friendly and helpful and go out of their way to explain things to you.
Ann S. of American Fork, UT 01/26/2022 Review submitted online
“Excellent Hearing evaluation, Clear enhanced sound from Oticon hearing aids. Best of all at Timpanogos Hearing in American Fork is the enjoyable personable service provided by Dr. Garrett & the staff who all specialize in their job performances.”
Mark H. of American Fork, UT 01/10/2022 Review submitted online
“Timpanogas Hearing & Balance is the very best! They have been voted the best in State for the past 10 years and I agree with this 100 percent! I recommend them highly and would not even think about going any place else!!
1 - The Best prices you will find!
2 - They work with any situation you have!
3 - kind, friendly and take the time needed to answer ALL your questions! They have a genuine concern for you and your situation .
4 - Complete hearing tests, checkups and everything done for life ( free of charge ). They even Let you try them to see what works for you! They will not pressure or push you into anything!
5 - THB does all the extras. Birthday gifts. Newsletters, new technology break through and special promotion or party. They even provide Treats and snacks for the customer at the entry!
6 - They are a classy, clean establishment that care, motivates, and will support you! I feel they are honest and are not out to gauge you! I LOVE THEM!
Get your free consultation now! You will not ever regret this decision!
Leslie C. of Orem, UT 12/15/2021 Review submitted online
“I have been at their service over 5 years including 3 years warranty period. Their service has been same, always, with a great service, taking care of even minor repairs or adjustments. Not to mention they are supplying batteries and ear wax guards free of charges for the life times of the hearing aids. I am very happy, not only because of their current, up to date, high tech hearing aids offering, but also their tireless services provided regardless of the warranty period or not. Their office staff works very friendly. too. I am one of very satisfied, happy customer. ”
Young J. of American Fork, UT 11/24/2021 Review submitted online
“I've had good professional service from both Dr Garrett and Jessica since starting with Oticon hearing aids 2 years ago. My high frequency loss made it difficult to clearly hear the voices of my grandchildren. I'm very pleased with the regular follow up appointments and any small adjustments needed. ”
Nancy B. 10/19/2021 Review submitted online
“Had an amazing experience with my new Oticon More 1 hearing aids. Went to a Utah State football game and with all the background noise from the crowd, I could clearly hear my daughter speaking to me in the seat next to me! Dr. Garrett took over 2 hours testing my hearing, reviewing my options and provided great professional service. I am now connecting another family member with him to seek the same helpful care!”
Marvin C. of American Fork, UT 10/10/2021 Review submitted online
“I have been with Timpanogos Hearing and Balance for many years now. I have always come back because of the excellent service I have received from them. Dr. Garrett and Jessica have been outstanding in helping me with my hearing issues. I'm so thankful to find the help they have given me because of my hearing.”
Kevin G. of Pleasant Grove, UT 09/05/2021 Review submitted online
“Dr. Garrett discovered an injury to my ear that explained why one side was more impaired than that other. When the dog destroyed a part of my hearing aid, they repaired it as soon as we walked in with it. My wife and I are happy with their expertise as well as quick service!”
Masahisa W. of Alpine, UT 08/10/2021 Review submitted online
“Took a pair out for a test run and found out how my hearing was. I’ve been a patient for over 10 years. I would recommend Timp Hearing and Balance to all my friends and family.
Carey W. of Eagle Mountain, UT 08/05/2021 Review submitted online
“I thought I did not need hearing aid . My wife had me go with her and after the test I lost about all my high tones when he put on my hearing aid I could not believe what I was missing . I need to have them checked all I had to do was call and I was in that day. They help out their customer when they need to be helped”
Robert R. of American Fork, UT 08/04/2021 Review submitted online
“when they say they can help with your hearing don't believe it . they don't listen to you they try to tell you what you hear . you spend 7,000 .00 for nothing. don't go there if you have ringing in your ear. They will tell that they can fix it . They can't . For a hearing clinic they don't hear you. it's madding . ”
chuck s. of American Fork, UT 05/12/2021 Review submitted online
Official Response from Timpanogos Hearing & Tinnitus - American Fork:
“We are so sorry that you experience hasn't met your expectations. Our goal is always to provide the best value possible and to create a customized treatment plan for each patient. We will definitely address your concern of not being heard with our staff and make sure that doesn't happen in the future. We thank you for your feedback and hope you will allow us to work together to resolve your complaints.”
“Over the years, my hearing has been declining due to a genetic disease. When I finally decided it was time to get some hearing aids, I didn't know where to start. I stumbled up Timpanogos Hearing & Balance and read good reviews. I scheduled my initial appointment and showed up for a hearing assessment. Dr Garrett and his staff were very friendly and understanding and explained everything about the process. I took the tests and they went over the results with me thoroughly. When it was decided that I needed hearing aids, they showed me the different options. They allowed me to choose a set for a trial period of a couple weeks. When I returned them, I tried a different style to see which I preferred. Finally, after getting to trial a few different styles, I decided on the ones I wanted and they set me up with a new pair. The price was great and actually lower than I was expecting. They are always helpful and friendly when I talk with them and do not hesitate to offer any help I may need. If you're in the market for hearing aids, whether a first time user or not, do yourself a favor and give Timpanogos Hearing and Balance a try. You won't be disappointed. ”
Aaron O. of Vernal, UT 01/24/2020 Review submitted online
“I am always greeted warmly. The staff are knowledgeable and considerate. They listen to my my concerns and questions and respond in an easily understandable manner. I have been a patient of Timpanogos Hearing for almost 15 years and trust them without question. ”
Ronald B. 07/19/2019 Review submitted online
“Dr. Garret and his staff are very professional and friendly. I have had a good experience with all of them since I first began needing hearing aids. I have been treated well and with respect. Dr. Garret has always made sure I was well informed about my choices and proper care of my hearing aids. I am very pleased and recommend highly Timpanogas Hearing and Balance.
Colleen B. of Saratoga Springs, UT 07/17/2019 Review submitted online
“Excellent experience with the whole staff. Debbie the receptionist was very friendly. Jessica was very detailed, explained every thing perfectly and Dr. Garrett made sure my hearing aids were programmed perfectly to give me the best hearing possible with my considerable hearing loss. It was a very relaxed and enjoyable experience. Thank You so much.”
Randy S. of Salem, UT 05/05/2019 Review submitted online
“They are very helpful and knowledgeable. Dr. Garrett keeps up on the latest technology in hearing and makes this knowledge available to his clients, keeping in mind their financial means as well. ”
GayLea F. of American Fork, UT 05/03/2019 Review submitted online
“They were so kind there. So professional and they even have water n soda while u wait and it is way fast there too. I liked everyone that worked there”
Karleen C. of American Fork, UT 08/22/2018 Review submitted online
“Great staff. Easy to work with”
Gene L. of Pleasant Grove, UT 05/07/2018 Review submitted online
“I am always happy with the service at Timp Hearing, I love how they don't rush my decision process. They sell top of the line hearing aids with great tech, and that is important to me. I have been going to Timp Hearing for over 15 years and have only good things to say about the office and the Audiologist.”
H. Patrick H. of Pleasant Grove, UT 03/12/2018 Review submitted online
“I was nervous about going to get my hearing checked cause i really didnt want a hearing aid but if it came down to it i would of accepted the fact and done it ,but after i got my tests done i felt relieved not having to need one,but im hoping in my near future that i won't.
Stacey W. of American Fork, UT 09/02/2017 Review submitted online
“I am really pleased with the new hearing aids I recently purchased from you. The Doctors and Staff at Timpanogos Hearing and Balance were very friendly and professional, giving expert advice on the right product for me. It was really terrific being able to give the hearing aids a test run and I knew within a day they were perfect for me. Staff members from the Hearing and Balance office contacted me a couple of times during the first 24 hours to see how they were working out and whether any adjustments were needed. The Doctors gave me detailed instructions at a follow-up appointment on the myriad technical functions built in to the hearing aids and took the time to answer all my questions. Overall, my experience at Timpanogos Hearing and Balance, and the service I received was outstanding! Thank You!
D G. of Heber City, UT 06/16/2017 Review submitted online
“From the time I first walked through their doors, I have received only the very best service from Timpanogos Hearing and Balance. The front office staff are pleasant, respectful and helpful. The doctors are excellent and efficient. I knew I had been experiencing hearing loss for years. I just didn't realize how much loss. I was fitted with an excellent pair of hearing aids and given a whole week to try them out without obligation. I was sold within minutes of leaving the office, as I was hearing things I had missed for years. I was given the option to finance the hearing aids and received excellent counsel on how to make the payments. I just had my first year follow-up, and am still impressed and delighted with my whole experience at Timpanogos Hearing and Balance.
Cindy J. of Lehi, UT 06/15/2017 Review submitted online
“The education & personalized service is second to none. It is always a good experience to walk into the office & never is their attitude of anything but trying to do what is in my individual best interests including my finances. ”
Virgil S. of Lehi, UT 05/30/2017 Review submitted online
“My experience at Timpanogos Hearing and Balance was both refreshing and rewarding from reception to exit. Dr Garrett took the time to explain my hearing test results. He explained them so that I could understand. He assisted me in my decision process as to what type of hearing aids would work best for my situation. This being my first pair of hearing aids I was treated with patience and respect. No question was treated as insignificant or left unanswered. I left with a pair of hearing aids suited and programmed for my hearing loss. I heard my turn signal for the first time in many years. My grandkids always told me it made a noise. My second visit for a tune up was equally refreshing.
A Five Star Experience”
Mike E. of Alpine, UT 03/18/2017 Review submitted online
“I have had excellent service from both Dr. Garrett and Sparrow during the last 5 years. They have helped with new technology as it has become available, and also helped me avoid wasting my money on cheap substitutes for the hearing aids I really needed. I feel I am even experiencing some restoration of brain function with the latest aids. I have many times recommended them to friends and associates, without reservation.”
Jim J. of Lehi, UT 03/15/2017 Review submitted online
“We have gone Timp Audiology since my daughter was 4yrs old. My daughter is 14yrs now. She is an extensive dancer. She dances over 25 hours a week. She has to be able to hear the music. They have been the best to answer all my questions and to help me make the best decision for my daughter and her hearing! Thank you for caring so much about my daughter!!”
Sara B. of Pleasant Grove, UT 02/08/2017 Review submitted online
“The service is always excellent. Jessica is outstanding in her service.”
Henry G. of Pleasant Grove, UT 02/07/2017 Review submitted online
“Dr Garrett and Dr. Sparrow are the best hearing professionals to provide hearing care for me ever. They are knowledgeable and up to date on the most recent hearing technologies. They listened to me and then researched to identify the best hearing instruments for my needs. Now I am able to not only hear better, but also talk on my phone with blue-tooth connection through my hearing aids. As I retire and move away, I will miss them and their staff greatly.”
Garde B. of American Fork, UT 05/10/2016 Review submitted online
“He was very accommodating, very professional kind and considerate. Just the best!”
Amy J. of Melbourne, FL 01/22/2016 Review verified by phone
“They were nice. They were good at what they do.”
Chris W. of Orem, UT 10/21/2015 Review verified by phone
“He seemed very knowledgeable and took the time to test and made sure I understood what he was saying.”
Shanna M. of Provo, UT 05/07/2015 Review verified by phone
“They were very knowledgeable”
Gloria S. of Provo, UT 03/12/2015 Review verified by phone
“They were friendly”
Ruth E. of Alpine, UT 01/12/2015 Review verified by phone
“He was knowledgeable. ”
Volker S. of Provo, UT 11/18/2014 Review verified by phone
“They were really professional. It felt like he knew what he was talking about and really cared about my needs. ”
Steve N. 12/11/2013 Review verified by phone
“They were very professional. Top notch.”
Tom R. of Salt Lake City, UT 07/10/2012 Review verified by phone
“They really built trust with me. I like Dr. Garet.”
Marvin C. of Provo, UT 09/13/2011 Review verified by phone
Founded by Layne Garrett almost 20 years ago, Timpanogos Hearing offers Utah unparalleled hearing care. Our trained professionals provide each patient with caring, customized service to maximize results. We have been fortunate to be named Best of State in Auditory Services for 10 of the last 11 years. Our two convenient locations are here to serve all your hearing needs.
Timpanogos Hearing and Balance – American Fork 343 S 500 East American Fork, UT 84003
Timpanogos Hearing and Balance – Spanish Fork 642 E. Kirby Lane, Ste. 102 Spanish Fork, UT 84660