Family Hearing Center - HearingLife
It is outside of normal business hours for this location. Please fill out the appointment request form for a call back.
A message from Family Hearing Center - HearingLife about COVID-19:
Safety today and every day after: We’ll be asking you pre-screening questions for Covid and flu-like symptoms. Face masks will be worn where required by law. All surfaces are sanitized between appointments.
Dr. Stephanie Russo is from Putnam County, New York. She graduated from the University of New Hampshire in 2004, where she received her Bachelor of Science degree in Communication Disorders. After graduation, Dr. Russo worked at the New York School for the Deaf as a teacher’s assistant, which fueled her love for helping those with hearing loss. She spent her graduate residency working at the Westchester Institute for Human Development in Valhalla, NY, treating hearing loss in individuals of all ages, from newborn hearing screening and early intervention through the elderly population, as well as those with developmental disabilities. In 2011, she graduated magna cum laude from the City University of New York -- Graduate Center, where Dr. Russo received her Doctorate in Audiology. She has been working at the Family Hearing Center (now HearingLife) since then. Dr. Russo is a licensed audiologist and Hearing Aid Dispenser in the state of New York.
ReviewsHealthy Hearing posts all positive and negative reviews that meet publishing criteria.
Read 3 verified patient reviews for Family Hearing Center - HearingLife! Their average review score is 3.67 () from 3 reviews.
Write a review Sort by:
“Simply the best! Dr. Stephanie Russo is excellent. Staff is wonderful. Very warm and inviting. I can hear the birds again. Conversations in noisy environments are no longer a challenge. And... I am hearing parts in music that I knew were there, but could no longer hear! Fabulous! They offer great technology and "tune" / program them precisley . Thanks so much!”
“Excellent CSR . The staff has been exceptional in responding to every need. Especially during their walk in hours. They answer the phone ! Highly recommend them, Ms Russo is very professional and attentive, answers questions in layman’s terms. Update April 26, 2022: My 4th year and second set of hearing aids , outstanding service , hearing test , selection of hearing aids to accommodate my lifestyle. Dr Russo was very patient walked me through the directions for Bluetooth enabled hearing aids , scheduled a follow up a week later, she made adjustments. Great customer service and the office staff Kiara and Allison always with a pleasant greeting me by name ! They call a day or two before your appointment to confirm! Start to finish a seamless and pleasant process! Real pro’s”
“It’s a long story, the short of it is hearing life owes me 3700. For hearing aids that I purchased November 6. Dr Russo made a call and told me they were out of network which was not factual. I paid upfront, expecting a check from my insurance. The check never came because in fact they were in network, so my insurance company sent them a check. They never told me they had received money, so I was able to get 2000 back of 5700. My insurance company sent them a letter stating that they need to pay me back in full as per their provider contract. Hearing life refused so now the insurance company has given the case to their enforcement department. I am in the process of filling out paperwork for a claim in court, along with various complaints with govt agencies. I have over 15 calls to their billing department alone, Bill has sent over 10 emails to Corporate. He refuses to give me any phone numbers, or refund me any money. My insurance company has sent multiple messages to Corporate with zero responses back. I will update this once I finish with the current process.”
HearingLife, formerly Family Hearing Center, is united behind one simple vision: Helping more people hear better. We are one of the largest groups of hearing care centers in the U.S. with more than 600 offices nationwide. With a results-oriented approach to hearing healthcare and experienced professionals to guide you, HearingLife tailors solutions to meet your individual needs. Your hearing is our expertise.
We offer locations throughout NY and the US, a few links are listed here for your convenience. Visit our website for location nearest you.
Our Fishkill office is located on Westgate Business Drive in the Hudson Valley Town Center Shopping Mall, and we are in Suite 16.
Hearing care services
We offer complete services including:
- Hearing tests and evaluations
- Hearing aid sales
- Hearing aid repairs
- Hearing aid fittings
- Hearing aid accessories
- Assistive listening devices
- Product demonstrations
- Batteries and supplies
Contact us for a complete list of all services provided at this location.
Assistive listening devices
Hours of operation
|Monday||9 am - 5 pm|
|Tuesday||9 am - 5 pm|
|Wednesday||9 am - 5 pm|
|Thursday||9 am - 5 pm|
|Friday||9 am - 5 pm|
Visit our other locations
Your hearing is our expertise
Assistive listening devices
Accepted forms of payment
- American Express
- Financing available for those who qualify
- Insurance accepted, please call for details