A message from Family Hearing Center - HearingLife about COVID-19:

We have re-opened and we are excited to serve you again! We are taking safety precautions and want your experience here to be pleasant and comfortable. Please call us today to schedule your appointment.


Photo of Lori Biasotti, AuD, CCC-A, FAAA from Family Hearing Center - HearingLife

Lori Biasotti,

Your Hearing Network


Your Hearing Network

Lori Biasotti, Au.D., has been an audiologist for 30 years. She started working at a local hospital and then owned Family Hearing Center for 20 years. She obtained her Bachelor of Science degree in Communication Disorders from SUNY Geneseo, a Master of Science degree in Audiology degree from Ithaca College and her Doctorate in Audiology degree from Salus University. 

Dr. Biasotti has worn hearing aids since she was a child, so she knows firsthand the importance of good hearing healthcare. She is a licensed audiologist and Hearing Aid Dispenser and is a member of the American Academy of Audiology (AAA) and the American Speech-Language-Hearing Association (ASHA).

This provider has NPI #1417953183 and is licensed in New York (#001245-1, #14000004545).
Photo of Stephanie Russo, AuD, CCC-A from Family Hearing Center - HearingLife

Stephanie Russo,

Your Hearing Network


Your Hearing Network

Dr. Stephanie Russo is from Putnam County, New York. She graduated from the University of New Hampshire in 2004, where she received her Bachelor of Science degree in Communication Disorders. After graduation, Dr. Russo worked at the New York School for the Deaf as a teacher’s assistant, which fueled her love for helping those with hearing loss. She spent her graduate residency working at the Westchester Institute for Human Development in Valhalla, NY, treating hearing loss in individuals of all ages, from newborn hearing screening and early intervention through the elderly population, as well as those with developmental disabilities. In 2011, she graduated magna cum laude from the City University of New York -- Graduate Center, where Dr. Russo received her Doctorate in Audiology. She has been working at the Family Hearing Center (now HearingLife) since then. Dr. Russo is a licensed audiologist and Hearing Aid Dispenser in the state of New York.   


This provider has NPI #1114212537 and is licensed in New York (#002335, #14000032826).


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Read 1 verified patient review for Family Hearing Center - HearingLife! Their review score was 1 () from 1 review.

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“It’s a long story, the short of it is hearing life owes me 3700. For hearing aids that I purchased November 6. Dr Russo made a call and told me they were out of network which was not factual. I paid upfront, expecting a check from my insurance. The check never came because in fact they were in network, so my insurance company sent them a check. They never told me they had received money, so I was able to get 2000 back of 5700. My insurance company sent them a letter stating that they need to pay me back in full as per their provider contract. Hearing life refused so now the insurance company has given the case to their enforcement department. I am in the process of filling out paperwork for a claim in court, along with various complaints with govt agencies. I have over 15 calls to their billing department alone, Bill has sent over 10 emails to Corporate. He refuses to give me any phone numbers, or refund me any money. My insurance company has sent multiple messages to Corporate with zero responses back. I will update this once I finish with the current process.”

of Millbrook, NY   
06/03/2021    Review submitted online
1 out of 5 1.

Clinic details

Hear for you!

HearingLife, formerly Family Hearing Center.  HearingLife is united behind one simple vision: Helping more people hear better. We are one of the largest groups of hearing care centers in the U.S. with more than 600 offices nationwide.With a results-oriented approach to hearing healthcare and experienced professionals to guide you, HearingLife tailors solutions to meet your individual needs. Your hearing is our expertise.

Hearing care services

We offer complete services including:

  • Hearing testing and evaluations
  • Hearing aid sales and repairs
  • Hearing aid fittings
  • Hearing aid accessories
  • Video otoscopy
  • Product demonstrations
  • Batteries and supplies
  • Custom earmolds and earplugs
  • Tinnitus evaluation and management

Hours of operation

Monday9 am - 5 pm
Tuesday9 am - 5 pm
Wednesday9 am - 5 pm
Thursday9 am - 5 pm
Friday9 am - 5 pm

Clinic links

Accepted forms of payment

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Cash
  • Check
  • Insurance accepted, please call for details
Disclaimer: This clinic profile is for general information purposes only.