Johnson Audiology - Murfreesboro

“Can’t put into words how disappointed I am with this team. As long as ur buying hearing aids they are JOHNNY on the Spot! But afterwards they act like ur scum. They would not even let me ask the audiologist one simple question and there wasn’t one other person in that business but me. 1 question. All over my returning hearing aids that were defective. I called my insurance they told me that was a benefit I could return them. But not to Johnson’s Audiologist Center now every time I enter they put on a real show!! Just like there isn’t anywhere else to buy hearing aids. They made a $25 repair on a hearing aid that’s only a backup and they were going to charge me again and I firmly told them they had already charged me for this same repair. They fixed it and then politely told me they were trying to help me out! Yeah out of another $30 this time. Same repair. No I’ll find another dispenser that’s won’t be a problem. Once ur warranty runs out (runs out in like 3 months) they won’t touch ur hearing aids without charging u. ”

“GREAT!!!!!!!!!!! Excellent . Was a little nervous at first but everything was explained to me. Each test was great. I would refer Johnson Audiology to everyone I know .”

“Great team from the front office to medical staff. They know the hearing business, and really enjoy helping! Thank you…”

“From the moment I entered the door at Johnson Audiology, my experience was pleasant and professional. The testing was clearly explained and non threatening. The appointment took only about 45 minutes. I was most impressed with all of the staff.”

“Receptionist & technician were very personable & helpful...All the Time!!!”

“The receptionist was welcoming and very helpful. Hearing test was explained clearly and my questions were answered with interest and clarity. Good experience all around.”

“I can wholeheartedly recommend the team at Johnson Audiology! From the Chattanooga and Hixson offices to Brentwood and, most recently, Murfreesboro, every location has provided outstanding care. I’ve known Dr. Megan Johnson, the founder, since before she opened her first office, and she has always been dedicated, compassionate, and professional. Dr. Johnson and her entire staff of audiologists are truly wonderful—knowledgeable, caring, and always ready to help. If you’re looking for expert hearing care, you can trust Johnson Audiology to take great care of you!”

“People are fantastic. I wish I had a 3rd ear I couldn’t hear out of. ”

“I always enjoy my visits - I’m treated like all customers want to be treated!! Can’t say enough nice things about the staff - they are the BEST!!!”

“The service and staff were professional. ”

“Efficient and professional staff that goes out of their way to meet needs.”

“Staff were very nice, professional and knowledgeable, to make my experience for services being providing excellent. Customer service was perfect. My audio examiner Christina was outstanding. Explained the testing and how each phase of the screening was to processed. Happy to have been serviced by this company. ”

“The staff and Dr were all very kind and attentive. Excellent service and thorough testing. Good news, my hearing is good at this point but will return yearly for monitoring.”

“A great team - Dr. Panzarella, Macy and Karen. Very professional and 5 out of 5 in all areas including outstanding customer skill. Would highly recommend. ”

“Thorough and compassionate ”

“Everyone is very professional and awesome. From the moment I stepped into the office to the time I left, I was treated with respect and caring from the office staff to the doctor herself. They had patience with my many questions and concerns, explaining everything and setting my uncertainties to rest. I recommend them for all your hearing needs.”

“I went to Johnson Audiology because of tinnitus. I did not know if there was a way to reduce the impact of tinnitus, but since I saw Tinnitus Management listed on Johnson Audiology website, and since I saw that many people gave them a five star rating, I decided it was the right thing to do. When I called I spoke to Karen and she gave me hope. She told me how her family member was suffering with tinnitus and through the use of hearing aids, he is now able to manage the tinnitus. Finally, I had hope. Every one of the staff I interacted with was more than excellent. I thank Macey, Karen, and Dr . Panzarelli for the positive experience. Dr. Panzarelli explained my options and was patient in answering all of my questions. Macey thoroughly explained what I needed to know about the hearing aid. I have been using the hearing aid for about one week and I can already tell that it is helping. I highly recommend anyone who is experiencing difficulties with their hearing to do themselves a favor and contact Johnson Audiology . You will not be disappointed. !”

“I just moved from Illinois and one of my hearing aids was not lighting up properly in the charger. I was concerned that I was not getting the full benefit of one of the aids. I called my Audiologist in Illinois, and they recommended Johnson Audiology and sent them my personal records. Johnson Audiology determined that the hearing aids and charger needed to be sent to the manufacturer. They did this and said it would take abount1 and 1/2 weeks to complete the necessary fix.”

“Macy provided me great service ! She was very polite and professional !”

“Excellent staff and service!”

“Always excellent service and pretty accommodating. ”

“Absolutely amazing! They take the best care of my 10 year old daughter. I can’t say enough good things about them. 10/10 2 thumbs up highly recommend ”

“My husband has been going Here for several years. He has received excellent care by the entire team. ”

“I honestly cannot imagine a better, more personalized experience. From the moment I walked in the door, to the moment hearing aides changed my life—Johnson Audiology was beside me, giving advice, and support. I had some somewhat complicated paperwork—handled. I needed help in ANOTHER state across the map—handled. And it wasn’t just one visit—a year later, they were there, ready to test my hearing and come up with solutions. I wish all companies were this dedicated to support and service. Truly—brilliant experience. Thank you. ”

“I’ve used Johnson’s Audio for about 7 years now. I thought I’d try another place and boy did I mess up!! So I returned to Johnson’s due to the extreme service u receive. If things with a new hearing aid is not just right they will send it right back to the company till they do get it right!!! Dr Kristine has worked tirelessly to get my current hearing aid just perfect for me!! She has had to send the ear mold back like three times till the company finally followed her instructions to the letter. It’s perfect for my needs as I have only one hearing ear at about 20% hearing ability and I’m deaf in the other ear. So it’s EXTREMELY important to have everything just as I need. The only complaint I have is they are becoming so busy that u need appointments to get most things done. They need to hire more help!! Which is a great thing!! Business is booming at Johnson’s Audo and j know why!! ”

“Your staff was very friendly helpful and courteous and Miss Johnson was very friendly helpful. I would recommend them to anyone. she answered all my questions and explain them to the point that I could understand. ”

“This office has the absolute best staff ever. Pleasure to do business with!!! My problem was fixed , as usual - great service.”

“Dr. Kristen and the entire staff are excellent!!! They're professional, helpful, knowledgeable and pleasant. Plus they provide outstanding service.”

“No wait time; personable receptionist & audiologist; offered to help me with Medicare question; offered bottled water & candy. Service is A+++ every time!!!”

“I was very satisfied with my exam and consultation. ”

“What a delightful experience with Dr Panzarella & her staff. It was so easy to pre-check in online. Taken back to test quickly. Very efficient, extremely clean & comfortable office setting. I can hear clearly now. ”

“They are very friendly and thorough!”

“In town on business, excellent staff, fast efficient service.”

“Dr. Kristin and the staff were all excellent, professional, and friendly. I would recommend them to anyone needing hearing loss help. Everyone is so friendly and helpful. ”

“Dr. Kristen was thorough, professional and very good at explaining my results and hearing aids. She and the staff were personable, helpful a pleasure to see.”

“I had my hearing appointment where the staff warmly greeted me. Doctor Kristen at Johnson Audiologist was amazing! I highly recommend her if you have any hearing issues.”

“Great help and caring staff”

“The Murfreesboro team is excellent! They are the Dream Team of audiology offices! They offer absolute patience and caring empathy to offer the best solution to patient.”

“Very knowledgeable and friendly staff. A special thanks to Rebecca for your help today. Keep up the great work!”

“Par Excellence! Professional staff, communications, evaluations, settings, and fittings. A heart for hearing! Thanks.”

“Very helpful and informative ”

“Very thorough. Explained everything very well. I felt much better after the dr went through everything. Explained all the options I have and what my specific issues were. ”

“Service is always fast. Staff is friendly and helpful. ”

“Very friendly, didn't have to wait in and out within 5mintues for cleaning ”

“Great Staff!”

“A very pleasant experience. ”

“Very professional and everything clear and understandable. ”

“Very good. Kristen was very good in explaining the process. I was very pleased. She is excellent. Johnson is lucky to have her. Very good with clients/patients. ”

“Staff is extremely friendly and courteous! Took my daughter for a standard hearing test and it was quick and easy. ”

“Always courteous and kind. Superb staff at helping me with my hearing appliances ”

“A Great Experience!!!”

“The staff are always so friendly and helpful. I have been a client for several years and the atmosphere at Johnson Audiology has been the same. They are knowledgeable and go beyond to fix whatever problem I have. ”

“I went in to purchase hearing aids and get additional supplies. My hearing aid was cleaned; parts replaced. All was done with a smile and excellent attitude.”

“I was more than pleased by the way I was treated the assessment was very complete and all My options explained I highly recommend. ”

“Always pleasant and efficient. Love going there to get my hearing aids cleaned”

“My left hearing aid quit working and I took it in. The fixed it in about 5 minutes. Was afraid I’d have to send it in since it’s out of warranty. But they saved me money and trouble.”

“Kristen Panzarella was excellent. She used lamen terms throughout my hearing consultation, especially when going over the hearing device options. You could easily see her high ethics and morals on display. Great experience with entire visit (front staff was exceptional as well).”

“From the first moment I walked in the staffwas professional yet showed that they cared about each patient.”

“All the staff at Johnson Audiology have been there during my experience with the purchase of my hearing aids. It's been a process for me getting used to having to wear them. They have been so supportive and genuinely caring every time I see them or call them. Thank you so much for making this an easy transition for me.”

“A Great experience, very pleasant, Employees ROCK!!!”

“Great group of hearing aid specialists would recomend them to my friends!!!”

“Excellent experience with Kristin. I felt very comfortable with her and would highly recommend this practice .”

“Thank you everyone for your great service. God bless ”

“This particular visit I had the pleasure of meeting a new employee of Johnson’s Audiology. Karen and her other fellow employee Mandi were just wonderful to me. Both kind which is a rare trait to find in this world of now. Most treat you like a number with no face or feelings. I do have trouble with them not serving my hearing aid without a charge. I live on very little. I have been in disability for about 27 years and I still do not make a $1,000 a month. Try living on that!!! For 27 years so coming up with extra fees are hard. That is my only real complaint with Johnson Audiology. I know they have a lot of overhead expense but it should be figured in the price when purchased. Only two years and I get a new hearing aid but about the last 9 months I’m out of my service contract I think that’s what the situation becomes. Have been very happy other than this issue. I’ve been coming to Johnson’s Audiology for about 6 or maybe 8 years now. I love that you pull right up to the door ALMOST! Very little walking and no steps. Try other places like one medical clinic very close to the hospital. By the time you get from your car inside the building your exhausted then walking all the way to your doctor well your ready for the hospital! I do recommend this business highly!!! Ask for Mandi or Karen and you will be in good hands. ”

“I have been a patient with Johnson Audiology in Murfreesboro for a year now. Their attention to detail is excellent. This is my first hearing aid and it has been a great experience. I highly recommend Johnson Audiology!”

“Johnson Audiology was very clean and well organized. The minute I walk in I was greeted as well when I left. As the saying goes, they made me feel at home. Everything that was going to take place about the examine was explained to me in detail and Megan took her time to listen to me about my hearing problems. She understood the way I explained my hearing issues. She read the paperwork I turned in in detail before she saw me which helped a lot. And saw I had tinnitus and offered to me a different test for tinnitus so she would be able to understand my case better and how to treat, mask, thee tinnitus. I was tested in a lot of different ways and test that I had never had before. Most places gives you 1maybe 2 different test here was totally different and now I see why it takes at least 90 minutes if not a little more. She took the time to hear what I was wanting out of my hearing and hearing aids, which I presently wearing VA type aids, and she went on telling the type she feels would better suit my hearing and tinnitus as well the other things they will do for my hearing and lifestyle. This is the best place I have ever been to and the Doctor as well. I. Give five stars and see why they are a five star rating place this will be my go to place for my hearing care. UPDATE- MAY 10, 2023 This was my second appointment and as the first my experience was excellent and the staff professional and respective. I would not go anywhere else and recommend anyone and everyone to go to Johnson Audiology for their hearing needs. They were even the number 1 choice on the VA’s list to send veterans to and because of my fist experience I definitely chose them again and they test everything possible more than the VA does or anywhere else. Go you won’t be sorry.”

“This experience has been the best I have ever had. Greeted when I first went in and left. Dr. Meagan Johnson was the best. She asked questions and explained what to expect and address my tinnitus and asked me if I wanted to be tested for tinnitus which would help to address it better for what hearing aids I might need, no one has ever tested me as much as she has including the VA. At the end she explained all the test results including the tinnitus testing, and was then able to pick out the best hearing aid for my hearing loss and tinnitus(which I got from the military). And now I’m wearing a set of aids that the va given to me which seems like everyone there is wearing the same ones, and one doesn’t fit every one. I give Johnson’s a 5 star rating best knowledgeable, understanding and takes their time with you all questions answered.”

“Thorough and professional service from beginning to end. All staff members and doctors knowledgeable and courteous”

“This has been the best experience that I have ever had over all the other audiology places that I have been to including the VA. I saw Meagan Johnson and she took her time asking me everything about my hearing all and the places that I have been seen in the past. She explained all about the test during and after the test. She also had recommended me to take the test for tinnitus which,I have, and she was able to understand my case of tinnitus in order to pick the best hearing aids for me. I couldn’t have asked for any better place than Johnson Audiology and Meagan, and so glad I went. I see why this place has a 5 star rating. I also give a 5 star rating.”

“I was acknowledged the minute l walked in with a friendly and caring attitude towards myself. All my concerns were addressed in a simplified manner that l could understand. Was given written instructions on how to maintenance my hearing aids in between appointments twice a year. I am very happy with this Location as well. ”

“Johnson Audiology became my go to audiologist when I moved here two years ago. They have gone above and beyond in their efforts to be transparent and detailed in their interactions. I always feel as if I understand what they're saying, and they're quick to clarify and explain all my questions. I've used four audiologist firms in the twenty years I've worn hearing aids, and Johnson is easily the most complete. I recommend them without reservation. ”

“Very professional, and very beautiful office, service was the best,very friendly.”

“I have simply been amazed,, these little angels of GOD ,, went above an beyond the call,, they worked with me, listened to me,, now i,m got fitted,, and will soon be hearing again,, GOD BLESS & THANK YOU!!! YOU FOLKS ARE WONDERFUL....”

“After visiting and the adjustments made to my aids I am so pleased with my hearing ,it is so much better also so pleased with audio specialist that did adjustments.”

“Very professional from the time I arrived until I left. All my questions were answered and I never felt rushed. The service I received is hard to find anymore. I am a Vietnam Veteran, USMC and I would recommend this team to all veterans. ”

“Wonderful!!!!”

“My new hearing aids work amazingly well. I’m still adjusting to them but can understand what people are saying now. The offices in Murfreesboro and Framkin, TN are great to work with.”

“I needed a little help with by hearing aid. They were short handed and took me in anyway. They were just great. ”

“Great service. The young lady that helped me with a hearing aid problem was the best!!!”

“Excellent service. The staff seem to actually care about what they do and your needs. Very user friendly.”

“Very knowledgeable, helpful and friendly. ”

“Megan made my 1st visit feel at ease and comfortable. She is so friendly right from the start. Reviewed all info I needed every step of the way. I left feeling way more at ease having to wear hearing aids.”

“I was really satisfied with my visit today ”

“I was very impressed with the Dr. Gray. I was impressed with the test. After she finished with the Audiogram, she sat and explained the results.”

“Loved my visit today. Very helpful. Got my hearing aids paired to phone in a very short time. Had time to chat and saw her beautiful wedding dress. All of office makes you feel like family.”

“Great experience!!”