Evernorth Care Group

3805 E Bell Rd Ste 2100 Phoenix, AZ 85032
(602) 904-7958


Photo of Cigna Medical Group from Evernorth Care Group

Cigna Medical Group


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Healthy Hearing posts all positive and negative reviews that meet publishing criteria.

Read 5 verified patient reviews for Evernorth Care Group! Their average review score is 4.2 () from 5 reviews.

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“Very Professional. Listened to my concerns. Answered all my questions and made excellent suggestions. ”

Mark B. of Phoenix, AZ   
11/13/2021    Review submitted online

“The encouragement and information that Dr. McCoy offers is heartfelt. She has a calm manner. I appreciate her very much.”

Brenda L. of Glendale, AZ   
10/27/2021    Review submitted online

“I have worn hearing aids for about 25 years and have worked with several Audiologists during the period of time. 10 years ago I started working with Dr. McCoy and have to say, hands down, she is the greatest Audiologist that I have ever worked with. Her attention to detail and thoroughness is in a class unto its self. Hearing aids are available everywhere, BUT it takes a great Audiologist (like Dr. McCoy) to make them perform to their peak potential. Dr. McCoy is that Audiologist, and I recommend her highly and without hesitation.”

Philip G. of Phoenix, AZ   
10/27/2021    Review submitted online

“I have been wearing hearing aids for 40 years and Dr. McCoy is outstanding. Her expertise as an Audiologist and her product knowledge is fantastic. I love my hearing aids and they were very well priced. I have paid too much in the past as many places add on "service" fees in the thousands of dollars. Highly recommend Dr. McCoy!”

Dorothy B. of Scottsdale, AZ   
06/10/2021    Review submitted online

“I understand that due to the Covid 19 issue, patients are being scheduled further apart, causing vast delays in service for those with hearing issues. However, for that reason, I feel Cigna should adopt some sort of triage procedure, whereby patients who only need a minor physical repair, adjustment or "fix" to a hearing aid are able to receive expedited service. Without my one hearing aid I am totally deaf. To have to wait a week without hearing is totally unacceptable. I have used non-Cigna provided facilities in the past and received much better response and understanding. At this facility the "scheduler" showed no compassion, understanding or concern. I do not understand why a Dr. has to be the fix-it person for minor hearing aid problems. Perhaps, an audiology student could do this. Or Cigna could "contract" with audiology schools for "on the job" training. Think out of the box Cigna, don't just keep doing the same thing and leave your patients hanging. In close, I have generally received excellent care at Cigna, however dealing with this issue is a disappointing exception! ”

Nick D. of Phoenix, AZ   
09/10/2020    Review submitted online

Official Response from Evernorth Care Group:
“Nick, I am so sorry that you may have had to wait for an appointment. It looks like you had to wait 3 business days for an appointment. Covid-19 has made it so that we have to limit the number of appointments a day in order to maintain proper cleaning protocols between every patient. We want to be sure to keep patients and staff as safe as possible. Let us pray that Covid-19 will come to an end with vaccines, masks, etc. and save lives. Thank you for your support during this difficult time.”
Received 11/30/2020

Clinic details

At the Cigna Medical Group Hearing Centers, the audiology specialists are trained to evaluate hearing loss and related disorders, including balance (vestibular) disorders and tinnitus, and to rehabilitate individuals with hearing loss and related disorders. All Cigna Medical Group Audiologists are highly educated and experienced in helping people hear better - they all hold a Doctorate degree and have experience and diagnostic skills to look beyond the obvious to find the real causes of your hearing loss.

Cigna Medical Group has three Hearing Center locations in the area to conveniently meet all your hearing needs:

Paradise Valley Hearing Center  3805 E. Bell Road, Ste 2100 Phoenix, AZ 85032 M-F 7:30 - 4:30, closed 12:00 - 1:00

Stapley Hearing Center 1840 S. Stapley Dr. #101 Mesa, AZ 85204  M-F 8:00 - 4:30, closed 12:00-1:00

Sun City Hearing Center 13041 N. Del Webb Blvd. Sun City, AZ 85351 M-F 7:30 - 4:00, closed 12:00 - 1:00

Hearing care services

  • Complete adult and pediatric audiological evaluations (hearing testing)
  • Immittance testing
  • Otoacoustic emissions
  • Hearing aid evaluation, fitting and dispensing
  • Thorough instructions for all products from qualified staff
  • Hearing aid trial period
  • Hearing aid maintenance and repair services
  • A wide selection of quality hearing instruments for all types of hearing loss
  • Hearing aid batteries and accessories
  • Complete earmold and custom earplug services
  • Musician's earplugs
  • Custom ear plugs for swimming
  • Epley maneuver
(602) 904-7958

Hours of operation

Monday7:30 am - 4:30 pm
by appointment
Tuesday7:30 am - 4:30 pm
by appointment
Wednesday7:30 am - 4:30 pm
by appointment
Thursday7:30 am - 4:30 pm
by appointment
Friday7:30 am - 4:30 pm
by appointment

Clinic links

Accepted forms of payment

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Cash
  • Check
  • Debit
  • Insurance accepted, please call for details
Disclaimer: This clinic profile is for general information purposes only.
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