Cookeville Audiology and Hearing Aids

"Professional hearing evaluations and management of hearing loss by Doctors of Audiology"
Open now! 8:30 am - 4:00 pm.
728 S Jefferson Ste 8 Cookeville, TN 38501

Clinic staff

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Lisa Davidson

AuD

Dr. Davidson earned her Master of Arts degree in Audiology from The University of Tennessee at Knoxville in 1986. She later received her Doctor of Audiology degree from Salus University School of Audiology in Pennsylvania. Dr. Davidson has served as chairman and member of the Tennessee Board for Communication Disorders and member at large for the Tennessee Academy of Audiology. She is also an active member of the American Academy of Audiology and the Academy of Doctors of Audiology. Dr. Davidson has been in practice in McMinnville and Cookeville TN with Dr. Norwood since 1988. Dr. Davidson lives locally in McMinnville and is active in the community.

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Reed Norwood

AuD

Licensed Doctor of Audiology Reed Norwood has been helping people hear better since 1979. He is a graduate of Eastern New Mexico University and the University of Tennessee. He earned his Doctor of Audiology degree at the George Osborn College of Audiology at Salus University. He began the first private audiology practice in the Upper Cumberland Region of Tennessee in 1981 and was joined in practice by Dr Davidson in 1988. Dr Norwood is a member of the American Academy of Audiology and the Academy of Doctors of Audiology, a past member of the State of TN Communicative Disorders Licensing Board and a past president of the TN Academy of Audiology.

Clinic reviews

Read 23 verified patient reviews for Cookeville Audiology and Hearing Aids! Their average review score is 4.83 () from 23 reviews.

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“I had three problems with this business, but if anyone reading this is short on time, skip to number 3 on the list, for that one is the most outrageous. 1) When I went to them, and as soon as the hearing test was over, I was given the hard sell. The price of the Hearing Aids “recommended” was over $8,000. (Surprise, surprise, that was their highest priced model) When I asked the woman who had done the testing what was the difference in the various models, some of which were considerably cheaper, I did not get a clear answer. This made me suspicious as to whether there was a significant difference in the models. I did not feel I was being helped; I felt like I was being “sold.” 2) When I asked her if my insurance was likely to cover the costs of Hearing Aids, she said "no." Now, I assumed she knew her business, but was surprised that my insurance (being a highly rated one used very commonly in Tennessee) would not help. I therefore was discouraged about getting Hearing Aids. But then later I checked with my insurance, and learned that they WOULD cover most of the cost! Now, how could a person in the audiology business not know that? Why did she not say, “I am unsure--would you like me to have our business department check into that for you?” But that of course would have taken some effort on her part. 3) Now for what really showed their attitude toward their patients. I did not decide right away about getting Hearing Aids, but of course had given my insurance card and they processed the paperwork regarding their fee for that visit. They waved me off goodbye, and I left. I heard nothing from them, so assumed the insurance did as expected and paid for the one visit. A year passed. Then one day I received an odd notice. I could not believe what I was reading. It was a threat from a collection agency demanding that I pay the $60 I “owed” Audiology & Hearing Center of Cookeville, or else action would be taken against me. When I phoned Audiology & Hearing Center of Cookeville’s business manager(?) she showed no interest in trying to understand the situation. She just snarled at me that they had sent 4 notices about the debt. She would not even begin to consider that perhaps they had made a mistake. Instead, she disputed my word, in effect saying I was lying. But I wasn’t. We had not received even one notice from them about a debt. (Sure, I am elderly criminal mastermind who tricks area medical businesses into giving me free care—of course, it happens all the time). The idea of emailing me, phoning me (they had my number) or spend a little to send a registered letter just wasn’t worth it to them. A 30-second phone call would have gotten a good response from me, and it would have all been okay. But no, they would rather disrespect me and treat me like a thief. Never mind that I have never failed to pay a debt in my life, that my credit rating is without blemish, etc. ”

of Cookeville, TN   
11/03/2019    Review submitted online
1 out of 5 1.

“I liked the professionalism, friendly, prompt, helpful staff and cleaning apparatus. Fantastic overall experience. ”

   
05/02/2018    Review received via mail
5 out of 5 1.

“I liked everything the best! The people, their care and patience, reputation etc. I just saw their ad on TV, great. I just picked up my new aids the day before. ”

of Cookeville, TN   
07/27/2016    Review received via mail
5 out of 5 1.

“We were coming through from out of town and called after closing time because my 11 yr old's tubing broke and we were on our way to Gatlinburg for vacation. He really needed his hearing aid to hear all the sounds. Dr. Norwood stayed after closing and waited on us to get there and fixed my son's tubes. They were awesome. They were a true blessing. If we lived there we would use them without a doubt. Their heart is in the right place. ”

of Gallatin, TN   
05/23/2016    Review submitted online
5 out of 5 1.

“The three things I liked best was Dr. Norwood continually working to help me get optimum performance from my hearing aids, multiple follow-ups to build on initial information - all at once would have been ultimate overload and the "goodie bag" was so fun and greatly appreciated. ”

of Sparta, TN   
02/25/2016    Review received via mail
5 out of 5 1.

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More information

About this clinic

Services available in 2 locations - McMinnville Hearing Center and Cookeville Audiology & Hearing Aids. All professional services provided by Doctors of Audiology, Lisa Davidson and Reed Norwood who have more than 50 years of combined experience providing hearing care to the Upper Cumberland region.

Clinic services

Comprehensive hearing evaluations for children and adults. Hearing aid dispensing/fitting, service and repair. Assistive listening devices. Custom hearing protection, custom music monitors. Industrial hearing conservation services.

Hours of operation

SundayClosed
Monday8:30 am - 4:00 pm
Tuesday8:30 am - 5:00 pm
Wednesday8:30 am - 4:00 pm
Thursday8:30 am - 5:00 pm
Friday8:30 am - 4:00 pm
SaturdayClosed

Clinic links

Accepted forms of payment

  • Visa
  • MasterCard
  • Discover
  • Cash
  • Check
  • Debit
Disclaimer: This clinic profile is for general information purposes only. Financial aid and insurance coverage can vary widely by policy and should be verified with the provider before services are rendered.