Hearing Evaluation Services

4600 Main St Ste 201 Amherst, NY 14226
(716) 815-6639


Photo of Anne Orsene, Executive Director, Au.D., CCC-A, FAAA from Hearing Evaluation Services

Anne Orsene,
Executive Director, Au.D., CCC-A, FAAA


Dr. Orsene is the Executive Director of Hearing Evaluation Services and has been with the organization since 2000. She has been practicing audiology and caring for her patients in Western New York since 1991.

Dr. Anne Orsene was appointed by Governor Andrew Cuomo to the New York State Hearing Aid Dispensing Advisory Board in 2012. The NYS Hearing Aid Dispensing Advisory Board strives to ensure appropriate hearing aid dispensing practices throughout the state.

Dr. Anne Orsene is committed to expanding the organization's services to assist as many individuals with hearing loss in WNY as possible. In February of 2010, she opened a third Hearing Evaluation Services office which extended our outreach from the adult to pediatric population within the newly built Wehrle Professional Center.

Dr. Anne Orsene is a proud co-founder and Chairman of the Dr. Ann Stadelmaier Hearing Aid Fund. The Fund is a financial assistance program which was developed in 2006. Through our partnership with the Lions Club, the Fund has assisted hundreds of individuals with in WNY with hearing loss obtain a hearing aid, who otherwise would have gone without.

In May 2010, Dr. Anne Orsene graciously accepted the Award for Excellence from the Amherst Chamber of Commerce at their Small Business Awards Ceremony. In May 2011, she also accepted the Robert J. Uplinger Distinguished Service Award. This award was given to HES in appreciation of the organization founding of the Dr. Ann Stadelmaier Hearing Aid Fund. As well as being a seasoned speaker, Dr. Anne Orsene has trained a large number of masters and doctoral level audiology students throughout WNY and is an Adjunct Clinical Instructor for the University at Buffalo.

She grew up in Seneca Falls, N.Y., and currently resides in West Seneca with her husband and her four sons.

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Jill Bernstein,


Dr. Bernstein has been with Hearing Evaluation Services since 2006. Prior to her audiology career, Dr. Bernstein worked as a licensed nursing home administrator for several years. In addition to her clinical caseload, Dr. Bernstein is the Director of Program Development and is responsible for ensuring that our office remains on the cutting edge of diagnostic audiology procedures. Dr. Bernstein has presented at several national audiology conferences and has taught and assisted undergraduate and graduate audiology courses at the University at Buffalo.

Dr. Bernstein grew up in Northern New Jersey and has lived in several cities throughout the United States and abroad prior to relocating to the Buffalo area in 2003.

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Rebecca Witter,


Dr. Witter has been with Hearing Evaluation Services since 2010.  She is a graduate of the University at Buffalo. During her studies,  she completed her clinical residency at Hearing Evaluation Services. While at UB, Dr. Witter conducted research on the development of drug therapies to prevent noise-induced hearing loss, specifically for individuals serving in the United States Armed Forces. Her research was published to Noise & Health in 2011.

Dr. Witter studied audiology abroad, traveling to schools and hospitals throughout the United Kingdom in an effort to gain a more global perspective on the diagnosis and treatment of hearing loss. Upon completion of her doctoral degree, she was selected as the recipient of the nationally recognized “Who’s Who Among Students” award for academic achievement and leadership.

Dr. Witter’s particular interests are in the areas of balance assessment and treatment, hearing devices, bluetooth-integrated hearing technologies, custom hearing protection, and counseling.

She is originally from Waterloo, New York in the Finger Lakes region; she has lived in Buffalo since 2006.

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Donna Lavalle,


Dr. Lavallee has had the pleasure of caring for her patients at Hearing Evaluation Services since 1985. In addition to her clinical caseload Dr. Lavallee is our Industrial Program Professional Supervisor. Dr. Lavallee is committed to educating students and is an Adjunct Clinical Instructor at the University Of Buffalo. Dr. Lavallee is a member of the Grand Island Lions Club and serves as the District 20-N Hearing Conservation Chairman. Dr. Lavallee has also served as past president of the Western New York Audiology Association.

Dr. Lavallee resides in Grand Island with her husband and three children.

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Kristina Jackson,


Dr. Jackson has been with Hearing Evaluation Services since 1998. Prior to her current position, Dr. Jackson was employed at Niagara Peninsula Rehabilitaiton Centre, St. Catharine's Ontario. Dr. Jackson has extensive experience fitting amplification and keeps current on the latest trends in hearing aid technology.  In addition, she has experience with pediatrics and central auditory dysfunction.  Dr. Jackson heads up the Tinnitus Evaluation Program at Hearing Evaluation Services. Dr. Jackson obtained her doctorate in audiology from Salus University in Pennsylvania. She is an active member of the Amherst Chamber of Commerce’s Professional Network.

Dr. Jackson sees patients at both our Amherst and Williamsville locations. She resides in Clarence with her husband and four children.

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Jennifer Long,


Dr. Long has been with Hearing Evaluation Services since 1999. Dr. Long works mainly with otolaryngologists (ENT's), as she specializes in diagnostic audiology and balance testing. Dr. Long enjoys working with a diverse population of patients of all ages.

Dr. Long resides in Clarence, New York with her husband; she has two sons.

Photo of Jennifer Sutton, AuD, FAAA from Hearing Evaluation Services

Jennifer Sutton,


Dr. Sutton has been with Hearing Evaluation Services since 2007. Prior to this position, Dr. Sutton practiced audiology at Buffalo Hearing & Speech Center. Dr. Sutton has extensive experience in both vestibular and pediatric testing; including non-sedated auditory brainstem response testing for infants with suspected hearing loss.

Dr. Sutton was born and raised in the southern tier of Western New York.  She moved to the Buffalo area in 2001 and currently resides in Amherst with her husband and two sons.

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Nicole Ball,


Dr. Nicole Ball has been with Hearing Evaluation Services since 2012.  Prior to her current position, she was employed with one of the largest Ear Nose and Throat and Audiology practices in the country.  Dr. Ball's clinical interests include amplification (hearing aids), counseling, tinnitus management and vestibular/balance assessments. In addition to practicing as a clinical audiologist, she has served as a clinical supervisor for audiology graduate students. Dr. Ball graduated from the Nova Southeastern University Doctor of Audiology program in 2009 with highest honors. She graduated cum laude from Binghamton University (State University of New York) in 2001 with her Bachelor's Degree. She also spent a semester during her undergraduate studies as an international student at the University of Costa Rica. Dr. Ball resides in Tonawanda with her husband.

Photo of Carolyn Whitcomb, AuD, FAAA from Hearing Evaluation Services

Carolyn Whitcomb,


Dr. Whitcomb has been with Hearing Evaluation Services since 2013. She graduated from the State University of New York at Buffalo in June of 2013 after completing her fourth year residency at HES. She has an interest in research and has conducted studies during her graduate education at UB, as well as during her fourth year residency at HES in affiliation with Dent Neurologic Institute. Dr. Whitcomb's research, which focused on developing new diagnostic techniques for patients with dizziness and balance disorders, was recently chosen as one of five presentations to be honored at the 2013 American Academy of Audiology national conference in Anaheim, California.

Dr. Whitcomb’s interests include diagnostic audiometric and balance testing, central auditory processing disorders, tinnitus assessment and management, and hearing device fittings.

She is originally from East Aurora, New York and currently lives in the Buffalo area.

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Alyssa Beaton,


Dr. Beaton has been with Hearing Evaluation Services as a Doctor of Audiology since 2015; she worked with us as an Audiology Assistant from 2012 to 2014 and completed her Clinical Residency from 2014 to 2015.  Dr. Beaton is well known among HES patients from the many years she has spent with us prior to receiving her doctorate.  She graduated from the State University of New York at Buffalo in June of 2015.  During her fourth year residency at HES, she provided balance assessments for patients with dizziness and imbalance at Dent Neurologic Institute.  Dr. Beaton's interest include diagnostic audiometric and balance testing and hearing device fittings.  She is originally from Lockport, New York and currently resides in Orchard Park, New York.

Photo of Nicole Baumgartner, AuD, FAAA from Hearing Evaluation Services

Nicole Baumgartner,


Dr. Baumgartner has been with Hearing Evaluation Services since 2014, and has been practicing audiology since 2007. Prior to her audiology career, Dr. Baumgartner worked as a speech therapist for three years.  She has worked in a variety of settings and has experience with patients of all ages.  She has a strong pediatric background and plenty of experience fitting hearing devices.

Dr. Baumgartner grew up outside of Cooperstown, New York and worked and lived in other cities in upstate New York before eventually relocating back to Buffalo in 2008.  She currently resides in Lancaster with her husband and son.

Photo of Claire McIntosh, AuD, FAAA from Hearing Evaluation Services

Claire McIntosh,


Dr. McIntosh has been with Hearing Evaluation Services since 2015.  She is a graduate of Northwestern University and comes to us from the University of Rochester Medical Center where she originally began her career in Audiology.  In addition to her Doctorate in Audiology, Dr. McIntosh also has a degree in Psychology with a minor in Educational Studies.  During her time at the Univeristy of Rochester, Dr. McIntosh participated in the Leadership Education in Neurodevelopmental and Related Disabilities (LEND) Program which aimed to improve the health of infants, children, and adolescents with disabilities.  Dr. McIntosh has also studied abroad in Denmark where she worked with young children in a childcare center.  She works with both the adult and pediatric populations at HES.  Dr. McIntosh is originally from Rochester, NY.  She lives in Buffalo with her husband, Matt.


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Read 105 verified patient reviews for Hearing Evaluation Services! Their average review score is 4.99 () from 105 reviews.

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“I’ve dealt with Tinnitus for almost 3 years before I decided to visit Hearing Evaluation services. Working with Alina Swierski Au.D was exactly what I needed. She explained everything in detail and has been extremely patient with me. Both Alina and Gabriella up front are super friendly. In January 2021 I ordered my hearing aids. After a few follow up appointments I am finally free of tinnitus and am able to enjoy being involved in conversations again with my family”

Thomas T. of Lewiston, NY   
03/08/2021    Review submitted online

“Jill Bernstein is highly competent and patient. She spent generous time explaining options and orienting me to new aids. She performed most thorough exam I've ever experienced. The support staff is helpful and competent as well. ”

JUDITH B. of Buffalo, NY   
12/23/2020    Review submitted online

“Very professional and efficient. Now realize I should've been tested several years ago. I'm very pleased with my results, as are many friends who no longer have to repeat everything several times.”

Robert S. of Buffalo, NY   
10/30/2019    Review submitted online

“My experience with Dr. Bernstein and the HES staff has always been exemplary. she took her time with me and made certain that my level of hearing loss was properly diagnosed and treated with the proper hearing appliance. I couldn't recommend anyone more highly.”

Thomas H. of Hamburg, NY   
09/19/2019    Review submitted online

“Dr Jennifer Sutton is awesome. The whole staff is super nice I compare my new hearing aids to the greatest thing since the invention of ice cream. I hear so much better. Thank you Dr. Jennifer and staff.”

John H. of Buffalo, NY   
07/19/2019    Review submitted online

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Clinic details

It's Good to Hear!

Hearing Evaluation Services (HES) has been providing competent, caring, and compassionate hearing health care services to Buffalo and the Western New York area since 1981. HES is the only freestanding non-profit audiology practice in the United States.  We diagnose and counsel individuals with hearing loss and provide comprehensive hearing device services. We also offer comprehensive balance assessments for those affected by dizziness and balance problems.  Our staff of New York State licensed Doctors of Audiology are highly skilled in the selection and fitting of all types and styles of hearing devices, along with other assistive devices. Our door is always open to discuss your individual hearing problems and select the most effective strategy to solve your hearing difficulties. Call our offices to schedule a hearing consultation or balance assessment with one of our licensed audiologists. We serve Buffalo and the Western New York area.

Hearing care services

Our services include, but are not limited to:

Comprehensive hearing evaluations (otoscopy, tympanometry, acoustic reflex testing, otoacoustic emission testing, and supplemental speech-in-noise testing)

Comprehensive balance assessments (videonystagmography, rotary chair testing, CDP - computerized dynamic posturography, DVA- dynamic visual acuity)

Electrophysiological testing (auditory brainstem response, EcochG - electrocochleography, VEMP - vestibular evoked myogenic potential)

Specialty testing (CAP - central auditory processing, tinnitus evaluations, industrial hearing screenings)

Treatment (prescribing and fitting hearing devices, canalith repositioning treatment for BPPV - benign paroxysmal positional vertigo)

Other services (custom hearing protection, swim earmolds, musician's earplugs, hearing conservation programs, ear wax management)

(716) 815-6639

Hours of operation

Monday9 am - 5 pm
by appointment
Tuesday9 am - 5 pm
by appointment
Wednesday9 am - 5 pm
by appointment
Thursday9 am - 5 pm
by appointment
Friday9 am - 5 pm
by appointment

Clinic links

Accepted forms of payment

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Cash
  • Check
  • Debit
  • Financial aid
  • Financing available for those who qualify
  • Insurance accepted, please call for details
Disclaimer: This clinic profile is for general information purposes only.
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