Hearing Evaluation Services

“Dr. Ball is terrific in her communication and explanation of how hearing aids work. The hearing aids are excellent and work exactly as described. ”

“I have been going to HES for almost 20 years. My Audiologist Dr. Donna Lavalle has been absolutely fantastic She is very professional, knowledgeable and caring as is the entire staff of HES! I have recommended them to several people in the past and I will in the future. They are SIMPLY THE BEST!!!”

“Rebecca Witter was fantastic! She was thorough in her exam and in her clear explanations. I could not have asked for better care. My hearing aids are perfect and my hearing is greatly improved. ”

“Very pleasant staff. Knowledgeable and caring. Complete information provided on use and care of hearing aids. Excellent service.”

“I appreciate the cordial and helpful women, especially Janet at the front desk. I think Dr. Berstein is caring and devoted to the patient. She is knowledgeable about hearing aids and makes great recommendations. He's, your staff and services, have made my life much noisier. Thanks for helping me hear so much better. ”

“Excellent service and explanation on how to use new hearing aid is great. I would recommend these people all the time. ”

“I love working with Rebecca Witter, she is kind and caring. Rebecca answers all my concerns and has helped me over come my hesitation about wearing hearing aids. ”

“Outstanding office experience from front desk to audiologist (special thanks to Tracy, Jill, Rebecca and Kristina) with unparalleled patience, expertise, compassion, product options, and concern! It has significantly changed my life! Thanks so much. ”

“I liked the professionalism of the service. ”

“I liked the time given and clarity on my hearing problems. Excellent follow up care. ”

“Jill Bernstein is my audiologist. She also sold me my first set of aids. She worked with me for months until we found aids that fit comfortably. When I felt overwhelmed, her patience and expertise gave me the satisfaction and comfort I have now. The office ladies are cheerful and helpful also. ”

“I like Dr. Witter's patience with me and I feel I could stop in the office at any time if I need help. ”

“I liked the professionalism and knowledge. Outstanding service and care. She really cares that all is working well. ”

“Very knowledgeable and caring staff. Promptness with appointments and no sales pitch. ”

“Very professional but friendly. Fair, honest pricing available. ”

“Phenomenal customer service! Everyone I had contact with, from my audiologist to the office staff, were professional, accommodating and patient centered. Wonderful, well-run office and I have already referred 3 of my friends! Least: cost of hearing aids, higher than other companies! Cannot speak to quality of these companies however!”

“ Made you feel very comfortable and caring. Felt you went far and beyond in treating my concerns. ”

“Best recommendation I ever took. Going here compared to Miracle Ear was night and day. It was like going to fine dining where you had gourmet choices and going to Miracle Ear was McDonald's with no choice and low grade meat!”

“I appreciated the careful explaining of how to keep your hearing aids to be the most useful. Wonderful service anytime I called with a concern. I am very satisfied with my hearing aids and with the personal service. ”

“The atmosphere in the office is very pleasant. There is coffee if you want but the smiling staff is best. I chose the office we are at. The staff also is concerned with how the equipment works. ”

“They are absolutely excellent. Dr. and staff help with quick appointments and resolving issues - excellent!! Highly recommend.”

“Very personable staff, friendly and efficient. Appointment was always on time with very little waiting. ”

“The audiologists hearing evaluation was very thorough and explained clearly. The reception staff were competent and friendly. All around a good experience. ”

“I appreciated the competency of the audiologist. ”

“The service and the workers were very helpful and courteous and my doctor, she was great. I have told another young lady about the service and she said as soon as she can afford you guys, she will go. She called my aids "a built-in radio." ”

“I really appreciated the warm and friendly atmosphere with the members of the office staff and the extremely knowledgeable and accommodating ways of the professional staff. ”

“Sean wanted to ensure that we both were able to use and understand everything. It was important to him that we left here being able to do this ourselves. ”

“Very professional staff and excellent service!!!”

“I liked the "no pressure" to buy, the knowledgeable Dr. Beaton, very kind and respectful. Very helpful. ”

“Wonderful audiologists! A great non-profit, with no marketing gimmicks and you are not paying for a lot of high priced advertising. I don't know why you would go anywhere else.”

“Rebecca was wonderful! I can hear! I have been telling EVERYONE where to go. Thank you so much. ”

“Since a brain injury in 2007, I have had tinnitus; a jet plane noise in my head 24/7. I've never been offered any solutions until I met Alyssa Beaton A.u.D.. Alyssa fit and programmed hearing aids to treat the tinnitus and it works like a dream! If I listen, I hear beautiful chimes instead of jet planes. I'm a happy woman! ”

“As a first time patient I was apprehensive but was immediately put at ease with the friendly attitude and manner of making everything very comfortable for me. You have a great staff and doctors! ”

“I so appreciated that all my questions and concerns were addressed with answers and explanations that were thorough and clearly stated in layman's language. The warmth and friendliness of the entire staff also meant a great deal. ”

“I liked the personal interest taken, and the excellent explanation of both hearing concerns and what the recommended devices could do. They have excellent follow-up. I've recommended already to half a dozen people. Thank you Carolyn and Rebecca! ”

“Dr. McIntosh was very professional and explained everything clearly, precisely and answered all of my questions completely. She was friendly and made me feel at home. ”

“I was very satisfied with the level of care I received. Everyone is so friendly and very knowledgeable and helpful. ”

“I appreciated the clear explanations. The process of fitting and adjusting greatly lessened my apprehension of wearing "aids" thanks to Carolyn Whitcomb AuD. ”

“Dr. Jill Berstein is outstanding! She was able to find tests that accurately reflect my hearing loss. She is compassionate and patient and goes out of her way to help her clients. I recommend her highly! ”

“The staff and the product are what I like best. I had a nerve racking experience with my tinnitus which could be compared to fingernails grating on a chalkboard. I feel the hearing aids and program have alleviated a lot of irritation and distraction. The aids allow me to hear more clearly, reducing a lot of anxiety and frustration. The staff have provided clear explanation and direction. Trust in the professional and the treatment product and the treatment plan are very important to me. ”

“I appreciated the personal treatment. This was helpful to understand the situation. Everyone in the office was pleasant and helpful. This helped me accept that I really did need hearing aids and then helped me adjust to them. Thanks!”

“Getting my hearing aids was a very good, all around experience. During my initial consultation the doctor was very knowledgeable and explained my hearing loss very well and even showed me what hearing with hearing aids would be like. From this point throughout the process I was never pressured into anything. I liked the 45 day follow-up period of experiencing and adjusting the hearing aids for my specific needs. ”

“I liked how she explained the way a cochlear implant works in a way I understood better. ”

“I appreciated how helpful the entire staff was. ”

“The staff is really great!! Knowledgeable service providers with experience, understanding and communication was excellent. ”

“I liked that the audiologist answered all my questions. (Dr. Carolyn Whitcomb)!”

“The entire staff was pleasant and knowledgeable. Dr. Whitcomb was excellent at explaining each step with the entire hearing aid process. I would highly recommend them.”

“I appreciated the personal attention and patience of the audiologist. They were conscientious and consideration of options that would work best for me. I liked the customization of hearing devices for my rather difficult environment/situation. ”

“There isn't anything that I didn't like. Your friendliness, your knowledge and your trying to please and to make sure that I was happy is very impressive. I love all that you have done. Thank you.”

“Dr. Kristina Jackson of Williamsville and Amherst offices has been my audiologist for many years. She is knowledgeable and thorough. She fitted me with a Resound Enzo aid which helped. I have significant and profound hearing loss. I appreciate all her efforts to help me hear and participate in this world. ”

“I like their genuine care and concern to help you! They explained everything thoroughly. They made me feel comfortable and were friendly :) Provided a complete starter kit.”

“She was very professional obviously, did a very thorough job and was honest as far as if I needed a hearing aid or not. It was a good experience all around. Office staff was nice, everything.”

“Very good in explaining to me and very good services. ”

“Office staff is courteous, helpful and pleasant. Doctors are great — very professional and concerned with patient welfare. The hearing aids they recommended and fitted are excellent. ”

“Very professional — answered all questions. Staff excellent — you can call any time you need help. Very knowledgable Dr's. ”

“Very thorough. Friendly.”

“Dr. Rebecca Wantuck is very kind, personable and knowledgeable. She immediately puts you at ease and explains any question that is asked of her. Also, the secretaries are friendly and very helpful.”

“Attention to detail is outstanding. Dr. Bernstein has my complete confidence. ”

“I like their service and the friendliness of the people at the office. The doctors are really amazing!”

“All my questions and apprehensions were taken care of. They were very helpful and nice. Carol Whitcomb is the best. ”

“I found Dr. Rebecca to be very knowledgable and helpful. I enjoyed my experience with her. People in the office were very nice to do business with. Thank you.”

“Jill was such a help to me and solved my problem. I'm so thankful.”

“I enjoyed how pleasant and informative everyone is and the care & attention I am given. ”

“I liked the professional manner and complete explanation of everything being done to make me hear better. Trying various aides to allow me to choose which might help me the most. Every effort was made to get me the best hearing possible!”

“Very professional.”

“I like Jill Bernstein and other doctors of audiology. Office staff too, are my favorite part. ”

“Dr. Jill Bernstein cleans my waxy ears and tunes my hearing aids every visit. She listens to my needs and efficiently corrects them.”

“Dr. Carolyn Whitcomb's professionalism and knowledge was exceptional.”

“I cannot say enough wonderful things about Nicole Ball and the Orchard Park, NY office. Nicole goes out of her way to take expert, tailored, and exceptional care of clients. The receptionist is likewise fantastic. These two are to be commended and go a long way to represent your company in a top notch manner. ”

“She seemed very thorough.”

“My first impression was of the warmth and friendly spirit of the young women at Hearing Evaluation Services from the receptionist to the Drs. of audiology. I met with Dr. Nicole Ball and Dr. Rebecca Wantuck and both were efficient and helpful with my care and questions.”

“Dr. Jackson's follow up adjustments to make my hearing aids perform best for my needs. The service after purchase is excellent!”

“I liked getting up to drive in Western NY blizzard to my 9 am appointment w Nicole to look at all things my ears! She is very thorough and professional. Answered all my concerns then...back into the blizzard!”

“Dr. Rebecca Wantuck was very understanding and informative and patient. She took the time to evaluate my hearing needs and fit me with an acceptable, affordable hearing aid. Cindy in the office was also a fine complement and proficient. I would highly recommend Dr. Wantuck and Hearing Evaluation Services. ”

“I like best the cheerful and knowledgeable staff.”

“Very thorough & patient with questions.”

“I appreciate the professionalism and problem-solving of Doctor Rebecca Wantuck ”

“Dr. Wantuck is ALWAYS helpful when it comes to my adjustments. I'm so glad to have her as my Dr!! The place is clean and welcoming.”

“Dr. Wantuck was extremely professional and sensitive to my very difficult hearing situation. I look forward to continuing working with her.”

“Informative, knowledgeable, thorough, friendly, sincere, a good listener, patient.”

“As a 31 year old, going for a hearing test was nerve wracking. But HES and Dr. Wantuck made me feel very comfortable and put me at ease right away. Very happy that I went.”

“Service is on time & courteous. They know their business very well. Fees are reasonable. They don't "push" to upgrade equipment.”

“Rebecca Wantuck did an outstanding job explaining all aspects of my situation and what a hearing aid would do to mitigate the loss. I couldn't be happier with both their service and my outcome.”

“I like not having to say "What?"! I can hear birds now. Very comfortable. I can hear a wider range of music now.”

“I liked everything - very thorough”

“Jill was polite & professional as usual.”

“I could hear very well after adjustments. Rebecca changed my mind about what hearing aids could do for me.”

“I like the great personal service and excellent knowledge from our audiologist. The office staff is always friendly and courteous as well as helpful.”

“Professional and prompt in all aspects.”

“I like the care and service. I like the explanation to my questions and concerns about choosing the right hearing aid.”

“Nice people, fast service, great environment.”

“Rebecca's thorough, low-key approach!”

“Very knowledgeable, Very Nice.”

“They were very professional and helpful. ”

“Wonderful people! Everyone here is knowledgeable, personable, and caring. I know they care more about helping me get the right fit for my hearing aids than they are at just selling me something. ”

“She was very professional and attentive.”

“She was very professional.”

“They were very nice and polite”

“Usually going to the doctors don't make me happy. However, this was an exception to the rule. Everybody treated me respectfully and with the knowledgeable doctor, everything worked out fine and I can hear so much better.”

“Excellent service.”