California Hearing Center & Audiology Services, Inc.

"Turn Life UP!"
88 N San Mateo Dr San Mateo, CA 94401
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A message from California Hearing Center & Audiology Services, Inc. about COVID-19:

We're Open! We've created an office environment that is safe and secure for our patients and staff. This includes health screenings, temperature checks, masks & social distancing. All surfaces are disinfected after each patient. For your convenience, we also provide curbside service, remote care and mail batteries & supplies. Come see us. We're here to help.

Clinic staff

Photo of Darcy Benson, AuD, FAAA from California Hearing Center & Audiology Services, Inc.
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Darcy Benson,

Your Hearing Network


Your Hearing Network

Dr. Benson, audiologist and practice owner, believes that, “regaining the ability to hear can bring a person back into the world around them.” With over 30 years of experience, she has a dedication to the field of hearing care that stretches far beyond her practice. She brings this high level of expertise with her to her daily interactions with the patients she sees. Her focus is on providing evidenced-based practice in a patient-centered care environment.  She is passionate about her work and in improving the lives of her patients through better hearing.

Dr. Benson received her clinical doctorate in Audiology in 2006.  She is board certified by the American Board of Audiology and is licensed in the state of California.  Her work has been published in professional journals and audiology textbooks.  In 2018, she was awarded the Inspired-by-Ida label, a benchmark of quality of care, by the international non-profit organization.  

Dr. Benson is active in the field of audiology and is a consultant for companies carrying out research on new technology and fitting systems.  As a member of the advisory board member of the Ida Institute, she works with an international team with a mission to integrate person-centered care into hearing rehabilitation around the world. 

This provider has NPI #1609803675 and is licensed in California (#693).
Photo of Lais Ama, BS, HIS from California Hearing Center & Audiology Services, Inc.
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Lais Ama,

Hearing Instrument Specialist

Lais Ama, hearing instrument specialist, brings to the practice 17 years of experience in providing hearing healthcare from her native country of Brazil. There she received a bachelor's degree in audiology and studied under a well-known otologist at the Pontifica Universidade Catholica.  She  worked at the University of Sao Paolo with another world-renowned otologist .  She also completed an internship at the University of Bordeaux, France, and there she was involved with clinical audiology services, hearing aids and vestibular rehabilitation.  After moving to the U.S. she worked for many years in Palo Alto at a large medical clinical providing hearing services to children and adults.



Clinic reviews

Healthy Hearing posts all positive and negative reviews that meet publishing criteria.

Read 46 verified patient reviews for California Hearing Center & Audiology Services, Inc.! Their average review score is 4.93 () from 46 reviews.

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“Very professional group, very kind, as always and a pleasure to work with. I prefer dealing with a local vendor as opposed to a big box store. ”

02/08/2021    Review submitted online
5 out of 5 1.

“After visiting two other companies for hearing issues, I found California Hearing Center was the most professional and versatile. My husband accompanied me to the first, very comprehensive appointment that included a hearing test, and an explanation of my hearing deficit in both ears, seen on personalized graphs. The different types, and brands of hearing devices and accessories were described to best meet my need and comfort level. Follow up visits are easily available to address any necessary changes. The sophisticated, programming technology for hearing devices upgrades their capability as new innovations are realized. After watching this process unfold, my husband decided to have his ears evaluated! We both left that afternoon with hearing devices! ”

of San Mateo, CA   
12/31/2020    Review submitted online
5 out of 5 1.

“The Audiologist and staff are top notch. Your hearing exam is very through. The front desk is efficient and friendly. Highly recommended for your hearing health.”

of Millbrae, CA   
12/19/2020    Review submitted online
5 out of 5 1.

“The office is very nice, clean, comfortable, it’s so good to have parking too. They are very careful to check everyone and follow the safety protocol. Thorough examination and explanation of everything! ”

of San Mateo, CA   
12/16/2020    Review submitted online
5 out of 5 1.

“I have been going to California Hearing for over 20 years. It all started when I couldn’t hear my boss at work. I had said I wouldn’t be like my mother and deny my hearing loss. I started with one aid and Darcy was patient with me until I realized that two aids are better than one. Now I wear state of the art aids with bluetooth into my cell phone - a real lifesaver. Thank you, Darcy, for guiding me along the path of my hearing loss.”

of San Mateo, CA   
12/03/2020    Review submitted online
5 out of 5 1.

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Clinic details

About this hearing center

California Hearing Center understands the important role that hearing plays in your life. We want to make sure you are hearing at your best so that you don’t miss anything. Our experienced staff uses the latest technology available to provide a thorough hearing evaluation. Once we’ve determined your hearing profile, we will make the appropriate recommendations for improving your hearing. We offer the latest in hearing technology and will help you choose the solution that fits your lifestyle and budget. We consider it a privilege to help you improve your life through better hearing and strive to provide the best possible care.

Because we care about every patient, we are always seeking ways to improve ourselves to better serve you. California Hearing Center was recently the first audiology practice in the world to achieve the Inspired by Ida clinic label in person-centered care from the Ida Institute.

We offer two locations for your convenience: 

88 N. San Mateo Drive San Mateo, CA 94401

1008 Laurel Street San Carlos, CA 94070

Hearing care services

  • Hearing evaluation
  • Hearing aids
  • Fitting and programming
  • Auditory brain training
  • Service and repair
  • Custom hearing protection
  • Custom in-ear monitors & sleeves
  • Ear wax removal 
  • Tinnitus sound therapy

Hours of operation

Monday9:00 am - 5:00 pm
Tuesday9:00 am - 5:00 pm
Wednesday9:00 am - 5:00 pm
Thursday9:00 am - 5:00 pm
Friday9:00 am - 3:00 pm

Visit our other locations

Clinic links

Accepted forms of payment

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Cash
  • Check
  • Debit
  • Financing available for those who qualify
  • Insurance accepted, please call for details
Clinic badge from Ida Institute Providers who have earned the Inspired by Ida label have taken courses online at the Ida Institute. To earn the label, a provider must take two specific courses that outline best practices for putting the patient first. Clinics may display the Inspired by Ida label if the majority of their providers have earned the provider label. The Ida Institute is a non-profit organization that develops resources to help hearing care professionals around the world strengthen their counseling process.
Disclaimer: This clinic profile is for general information purposes only. Financial aid and insurance coverage can vary widely by policy and should be verified with the provider before services are rendered.