Victory Hearing & Balance

(23 Reviews)
Call: (512) 271-2527
3811 Bee Caves Rd Ste 101 West Lake Hills, TX 78746

Clinic staff

https://www.healthyhearing.com/cloudfiles/clinicians/1366050848Alan-Franklin.jpg

Allan Franklin

AuD, FAAA

Allan Franklin is the owner and clinical director of Victory Hearing & Balance Center. He holds a clinical doctorate in Audiology from the University of Florida, a Masters in Audiology from the University of Colorado, and a Bachelors in communication, sciences, and disorders from the University of Texas. Dr. Franklin specializes in advanced digital hearing aid fittings and has been published multiple times on the issue. He has advanced training and experience working with all major hearing aid manufacturers. Away from the office he enjoys a variety of outdoor activities but spending time with his family and friends is his priority.

Clinic reviews

Read 23 verified patient reviews for Victory Hearing & Balance! Their average review score is 4.78 () from 23 reviews.

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“Dr. Franklin and his staff were very professional and helpful as he reviewed the hearing tests and made suggestions. Tiffany is a bright star in the day, eager to help and be of assistance. I thought that Dr. Franklin was very patient, and really good at explaining how to use the hearing aids to my greatest advantage. He limits the visits to 1:00 or 30 minutes which helps with retaining all the new information--he doles it out in reasonable amounts. I appreciate the fact that he did not rush me, asked for questions, and was sure I know what I needed to do to maintain the equipment, etc. What could have been a very tense, emotional set of meetings were very low key, kind and very helpful. I have told friends that they need to meet Dr. Franklin.”

   
03/16/2018    Review submitted online
5 out of 5 1.

“We found Dr. Franklin and his office manager (who is also his wife) to be very dishonest. They never filed a claim for us and we ended up paying 100% when that should not have been the case. I will never use them nor recommend them to anyone.”

of Austin, TX   
03/01/2018    Review submitted online
1 out of 5 1.

Official Response from Victory Hearing & Balance:
“Dear Constance, We strive to be as transparent as possible. We checked your records. Your claim was filed with your insurance on 9/15/2017. You were charged your co-pay for services that were covered under your plan and directly for services that were not a benefit of your plan. If you have any questions about your coverage or if you would like written policy (from your insurance) indicating that some of these services were not covered, please feel free to contact us. We would be happy to help you. Insurance can be frustrating. Sincerely, Dr. Allan Franklin, Au.D. ”
Received 03/05/2018

“I had the sad experience with a not so good audiologist! I was referred to Dr. Franklin in 2012. He corrected my hearing problem with excellent professional service. He explains my situation as he does his examinations. He goes out of his way to correct your problem and is always friendly and kind. I would and do recommend him.”

of Bastrop, TX   
02/06/2018    Review submitted online
5 out of 5 1.

“I found the ordeal of getting hearing aids overwhelming. Thanks to Dr. Franklin it was an easy and successful path. He is so knowledgeable, methodical, understanding - it has been a very pleasant experience!”

of Austin, TX   
12/05/2017    Review submitted online
5 out of 5 1.

“ I wish to use this media to express my genuine thanks and sincere gratitude to Dr. Franklin for his tireless efforts to help me get my hearing back again. In acknowledgement of this, I say to you, Dr. Franklin and to you, Andrea, with heartfelt fervor: Thank you! Thank you for loving your profession and for serving me with kindness, patience, and compassion when I needed it the most. I want you both to know that by trusting you, I was exactly where I was meant to be. And this faith in you has changed my life forever. May you continue to use the gifts that you have received, and pass on the love that has been given to you! Let the knowledge you have, settle into your patients bones, and may your gifts bring happiness and joy to your patients like they did for me. I simply and truly could not have had a better Audiologist than you! ""”

of Marble Falls, TX   
02/15/2017    Review submitted online
5 out of 5 1.

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About this clinic

At Victory Hearing & Balance Center, we offer new patients a free hearing screening. If hearing aids are indicated, we will help you determine what style and technology will work best for you. We offer our patients a variety of hearing aid choices from prominent manufacturers. Our unique fitting process gives us an overall picture of your listening needs and instrument style preferences, as well as your budget. 

We are conveniently located inside the Austin Surgical Hospital.

Clinic services

  • Hearing evaluations
  • Hearing aids
  • Hearing aid fitting and programming
  • Tinnitus evaluation and treatment

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Hours of operation

Sunday Closed
Monday 9:00 am - 5:00 pm
Tuesday 9:00 am - 5:00 pm
Wednesday 9:00 am - 5:00 pm
Thursday 9:00 am - 5:00 pm
Friday 9:00 am - 5:00 pm
Saturday Closed

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Accepted forms of payment

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Cash
  • Check
  • Debit
Disclaimer: This clinic profile is for general information purposes only. Financial aid and insurance coverage can vary widely by policy and should be verified with the provider before services are rendered.