Victory Hearing & Balance

(25 Reviews)
Call: (512) 271-2527
3811 Bee Caves Rd Ste 101 West Lake Hills, TX 78746
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Clinic staff


Allan Franklin


Allan Franklin is the owner and clinical director of Victory Hearing & Balance Center. He holds a clinical doctorate in Audiology from the University of Florida, a Masters in Audiology from the University of Colorado, and a Bachelors in communication, sciences, and disorders from the University of Texas. Dr. Franklin specializes in advanced digital hearing aid fittings and has been published multiple times on the issue. He has advanced training and experience working with all major hearing aid manufacturers. Away from the office he enjoys a variety of outdoor activities but spending time with his family and friends is his priority.

Clinic reviews

Read 25 verified patient reviews for Victory Hearing & Balance! Their average review score is 4.8 () from 25 reviews.

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“Dr. Franklin is meticulous about obtaining the best possible results. I appreciate his attention to detail in making sure I get the most out of my hearing aids. ”

of Austin, TX   
06/08/2018    Review submitted online
5 out of 5 1.

“My my experience with Dr. Franklin and his staff has been highly satisfactory. Dr Franklin’s approach is based on careful analysis of the type of hearing loss, effective, informed communication, dedication to finding the right solution, assiduous follow up, and access to several hearing aid brands. He is very well versed on the latest technology and has created a very welcoming office atmosphere assisted by Tiffany at the reception desk. He devoted the time necessary to provide the right solution, with a friendly demeanor and authentic concern for a positive outcome. Very satisfactory experience in every respect. ”

of Austin, TX   
06/02/2018    Review submitted online
5 out of 5 1.

“Dr. Franklin and his staff were very professional and helpful as he reviewed the hearing tests and made suggestions. Tiffany is a bright star in the day, eager to help and be of assistance. I thought that Dr. Franklin was very patient, and really good at explaining how to use the hearing aids to my greatest advantage. He limits the visits to 1:00 or 30 minutes which helps with retaining all the new information--he doles it out in reasonable amounts. I appreciate the fact that he did not rush me, asked for questions, and was sure I know what I needed to do to maintain the equipment, etc. What could have been a very tense, emotional set of meetings were very low key, kind and very helpful. I have told friends that they need to meet Dr. Franklin.”

03/16/2018    Review submitted online
5 out of 5 1.

“We found Dr. Franklin and his office manager (who is also his wife) to be very dishonest. They never filed a claim for us and we ended up paying 100% when that should not have been the case. I will never use them nor recommend them to anyone.”

of Austin, TX   
03/01/2018    Review submitted online
1 out of 5 1.

Official Response from Victory Hearing & Balance:
“Dear Constance, We strive to be as transparent as possible. We checked your records. Your claim was filed with your insurance on 9/15/2017. You were charged your co-pay for services that were covered under your plan and directly for services that were not a benefit of your plan. If you have any questions about your coverage or if you would like written policy (from your insurance) indicating that some of these services were not covered, please feel free to contact us. We would be happy to help you. Insurance can be frustrating. Sincerely, Dr. Allan Franklin, Au.D. ”
Received 03/05/2018

“I had the sad experience with a not so good audiologist! I was referred to Dr. Franklin in 2012. He corrected my hearing problem with excellent professional service. He explains my situation as he does his examinations. He goes out of his way to correct your problem and is always friendly and kind. I would and do recommend him.”

of Bastrop, TX   
02/06/2018    Review submitted online
5 out of 5 1.

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About this clinic

At Victory Hearing & Balance Center, we offer new patients a free hearing screening. If hearing aids are indicated, we will help you determine what style and technology will work best for you. We offer our patients a variety of hearing aid choices from prominent manufacturers. Our unique fitting process gives us an overall picture of your listening needs and instrument style preferences, as well as your budget. 

We are conveniently located inside the Austin Surgical Hospital.

Clinic services

  • Hearing evaluations
  • Hearing aids
  • Hearing aid fitting and programming
  • Tinnitus evaluation and treatment

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Hours of operation

Sunday Closed
Monday 9:00 am - 5:00 pm
Tuesday 9:00 am - 5:00 pm
Wednesday 9:00 am - 5:00 pm
Thursday 9:00 am - 5:00 pm
Friday 9:00 am - 5:00 pm
Saturday Closed

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Accepted forms of payment

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Cash
  • Check
  • Debit
Disclaimer: This clinic profile is for general information purposes only. Financial aid and insurance coverage can vary widely by policy and should be verified with the provider before services are rendered.