In 1993 Jan opened Bayside Audiology as a private practice after eight years of running the practice as a department of the north coast's hospitals. During the 34 years that Jan has practiced in the field of audiology, she has performed in a variety of settings including hospitals, universities and private practices. Jan is one of the founding members of the American Academy of Audiology and its state affiliate, the Oregon Academy of Audiology. Jan takes pride in providing her patients with a professional environment, where her patients can come in and receive the help that they need. She takes the time to clearly explain all diagnoses and options available to help with your hearing disorder.
Read 10 verified patient reviews for Bayside Audiology! Their average review score is 3.8 () from 10 reviews.
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“jan is great but her office staff is not even acceptable. i was told between my insurance and co pay all would be covered. now i get a threatening phone call. so i will pay the balance you say i owe but i will not come to bayside again. you just lost one customer. ”
“Jan is a consummate professional. I found her to be incredibly knowledgable. She is kind and patient. I plan on recommending her to any family member or friend that needs audiology services.”
“I have been utilizing Jan Hankerson at Bayside Audiology , for my hearing needs, for over 15 years. During that time I have never been treated with anything but the utmost in professionalism. Jan has treated me with respect and has always endeavored to find a solution for my hearing problems that will give me the greatest value for the dollars spent. As further proof of my respect for Jan and Bayside Audiology, I have proudly recommended her to dozens of my friends, over the years, and I don't believe that any one of them has been disappointed. While saying nothing about her very evident skills as an audiologist, Jan also gives back to her communities, through the giving of time to volunteer at various event. Jan herself and Bayside Audiology are both assets to the Astoria-Warrenton area. ”
“My $2,800.00 Oticon Intiga 8 hearing aid is on a 1 1/2 year warrenty. I went in because the device kept falling out of my ear. She was very adamant that it was impossible and very rudely denied it could have happened and would not believe me. Then I told her also that it squealed loudly when I ate. She said that was impossible too. She angrily said that they were two different complaints. I agreed. But she kept stating they were two separate complaints. So, OK. Yes, two complaints. She reluctantly said that she will have to do a test. As she was testing, I said it was still making noise and she was saying that this was impossible too. But I was not lying as she was insinuating. So she said she will just have to turn it down but I would not be able to hear. This caused her to talk even ruder and she overcompensated by turning it way down and did not want me to tell her any more about it. I told her that I needed a second one and she snapped and said that I better hurry up because she will have to charge for retesting, $520.00 plus $107.63 to medicare. On top of the cost of hearing aid. As I went out her office door, she slammed it and if I didn't move quickly it would have hit me in the back. I cannot go back there for my warranty and am stuck with an expensive, useless hearing aid. It fell out at lunch on the way home. ”
Received 03/19/2018Official Response from Bayside Audiology:“ Dear Joanne, Thank you for taking the time to share your thoughts. We are sorry that your experience here did not meet your expectations. When a person brings a hearing aid in to us that was given to them after being purchased elsewhere by a third party, we at Bayside strive to do our best to help make the aid work for them when possible. Most hearing clinics will not take on the challenge of trying to fit an individual with an in-the-ear hearing aid that was custom-made for a different person, because of the amount of work involved. Here at Bayside Audiology, we take patient satisfaction very seriously, so we rise to that challenge. Our office’s $520 charge for taking a hearing aid which was custom-designed, built and programmed for another person and making it work for a new user includes a complete remake of the hearing aid custom-fitted to the new user, total reprogramming of the aid to the new user’s needs and a one-year warranty on the aid. That one-year warranty covers all adjustments that may become necessary during that time frame and the new user is encouraged and welcome to return to our office at any time during that year to have the hearing aid worked on at no additional charge. Unfortunately, hearing clinics are not able to control the limits imposed by both public and private healthcare programs and state regulations. When purchasing a new hearing instrument in the state of Oregon, audiograms must be no older than six months. Our goal is to help everyone access necessary hearing care. For that reason, when a person with only one hearing aid has difficulty affording a second aid, we take the time to research and suggest alternative sources for help in obtaining a second aid within their budget and we even call the hearing aid manufacturer to ensure that the hearing aid model is still available. We also aim to listen to patient concerns, and when a patient reports fit issues or feedback from their hearing aid, we have a series of protocols to rectify that including using the feedback manager, checking the physical fit when inserted properly, checking jaw motion and checking the movement of the aid, and the physical effort required to remove it. Again, we apologize that your needs weren’t met and we know it can be easy to become frustrated on the journey to better hearing. We’d like to help you resolve your concerns so please call us to schedule a time to come back to our office for more help. Sincerely, Jan Hankerson, M.S., CCC-A, FAAA owner, Bayside Audiology”
“They were so nice.”
About this clinic
For over 19 years the residents of Warrenton, OR have trusted Bayside Audiology for their hearing concerns. Bayside Audiology is a locally owned and operated private audiology practice. Jan Hankerson, M.S., audiologist has helped those with hearing concerns for over 34 years. Whether you are in need of a hearing examination or require assistance with your hearing aid, we will provide you with a professional experience that you can come to know and trust.
- Hearing evaluations
- Hearing aids
- Fitting and programming
- Custom hearing protection
|Monday||1:00 pm - 5:00 pm |
|Tuesday||9:00 am - 5:00 pm|
|Wednesday||9:00 am - 5:00 pm|
|Thursday||9:00 am - 5:00 pm|
Accepted forms of payment