HearingLife - Wichita East

“When I came in to order the hearing aids I was told they would arrive in 2 to 3 weeks. I checked back after 3 weeks and they were not in and Sarah, the receptionist, said she could not track or give me status on the hearing aids. I waited another week and still nothing. I finally called my insurer to see if they could help. After many hours on the phone with them and then it was well over 4 weeks since I placed the order, I found out that the order had NOT been submitted by this clinic. My insurer got involved and the order was placed but I did not receive my hearing aids for over a month. Very poor customer service. Do not use this clinic on North Webb road.”

“Dr Katie is excellent, however the front desk staff seems to drop the ball. We were told hearing aids would be in in 2 days which is not the policy of their corporate office/warehouse. Front desk staff would not return messages or follow up with details after pledging to call back with a status. Not impressed with customer service at all and this delayed our order for about a month. ”

“I love this office and the people that work in the office. I can not say enough about these great people. I love my hearing aids and the office. If you are looking for a place that that takes interest in you and helping you hear better this is the place to go. ”

“The office is professional and the service you receive is very personal. Michelle takes the time to find out what's important and what I really needed. Earcare East is my office and I choose to go no where else for my hearing needs. ”