Arkansas Otolaryngology Center - Kanis Road

“The rating is based on a conversation with a female employee answering the phone when I selected “0” to locate who I needed to speak to. I asked for the lady that worked at the front desk of Dr. Metrailer’s. I was told she was gone for the day. And every person I asked for after that, the female said they were also gone. I asked her for the time which she said was 4:46pm. So I said the hour of closing is really not 5:00pm then. She became very disrespectful to me, a patient, whom has used this same hearing group for over 25 years. My call was to ask Dr. Metrailer’s employee to correct my record of a visit that she and another employee insisted I had not had. A printed result I have proves I did. The female that answered the phone needs to improve her customer service skills.”

“I had a 2-minute consultation with Dr. Metrailer in December 2019. Before he would see me even for a second, he required me to take a hearing test - - even though I'd had one weeks earlier. I had the test, finally was allowed to see him, and within 2 minutes he told me that my condition had nothing to do with my ears and there was nothing he could do for me. So I never needed the hearing test. He also could have saved me hours of driving if he'd only looked at my chart before I showed up. And after all that they billed me more than $200!!! I've been disputing that bill since it first arrived - - I've logged in hours of calls, and keep getting told "We'll escalate this. Call back in _____ days (or weeks)." It's been MONTHS since I had my 2 minutes with Dr. Metrailer, and I'm still getting billed. There are some seriously faulty processes in place both at this clinic and with this doctor.”

“She was very nice and professional. ”

“They were very professional.”

“He was a very good listener.”