Eartone Hearing Aid Center

“I had a consultation and was custom-fitted for my Phonak hearing aid about 2 years ago and haven’t had any issues with the hardware, so I am very satisfied with that aspect of Eartone Center. However, the majority of the recognition I want to give goes to the compassionate, friendly, and competent customer service & communication of Rina, who helped me through this often times difficult journey of hearing impairment and general audio health. I was surprised and relieved that Rina did not have the cold, condescending and aloof bedside manner that other medical professionals typically have. I whole heartedly recommend this place and Rina for your auditory needs!”

“I been having trouble hearing my wife's soft voice at noisy restaurants. Rina gave me a hearing test and found that I'm not quite ready for hearing aids. She was very helpful and courteous.”

“Rina is professional and listens to get patients needs. She made the process for a first timer comfortable and she recommended a perfect hearing aid for me. Her follow up is also excellent.”

“Eartone, Rina and staff are most professional. Rina addresses all your hearing needs with a clear explanation and excellent guidance. ”

“Having hearing aids is a new thing for me and, with Rina's guidance, made it so easy to procure and wear them. She fitted me with high quality aids that fit within my budget and when issues arose she was quick to solve them. Thank you Rina and your excellent staff.”

“Great service.”

“She is very good, polite and experienced and friendly too ”

“They have a web site that makes it easy to schedule an appointment and even cancel or reschedule one if necessary. When I have had an aid fail they have been able to make the repair quickly. They even made sure mine were returned to the manufacturer for a complete checkup before my warranty expired. April 2024 Update: Eartone offered a webinar on a new hearing aid model that was very helpful. Rina explained the options and costs my insurance offers for new hearing aids.”

“Wonderful ongoing service. I highly recommend this company ”

“I have been a customer at your location for many years. I have always had a good experience there and they continue to have great service. I am a very satisfied customer and I know I can trust them as a source for my hearing needs.”

“Rina was extremely helpful. She explained the features and helped me to stbyp the app on my phone. I loved the whole experience.”

“My experience with Rina has been excellent. Use of hearing aids, adjustments, and maintenance is a work in progress. Rina listens to my particular issues and addresses them immediately no waiting weeks or even days for an appointment. She understands and is ready to help.”

“Friendly employees, knowledgeable technicians. Hard to beat combination!”

“When everyone else told me they couldn’t help me. When my expensive hearing aides stopped working because there were no services available to me, causing everyone to turn away until Rina! She was the first smiling face I came across in desperation that said “yes, I’d be more than happy to help you.” It was such a relief. Those of us with hearing loss understand the difficulty of being cut off from the world - so this was life saving for me. Shortly after the servicing of one, the other needed her TLC as well. Today, in a short amount of time, I couldn’t be more grateful to her for reconnecting me to life itself. I would recommend her highly for all your needs. In todays world when someone goes above and beyond, they need to be recognized! Thank you! ”

“Rina went out of her way to fit me in after hours when my insurance was about to expire and she really listens to your problems and adjusted my new hearing aids accordingly to get rid of the excessive nuisance noises and make them work for me. You really get the feeling she is doing her best to help you”

“The appointment was on time, the test was professionally administered. The results were explained to me and I received a printed copy of the test results. The experience was excellent.”

“I came for a hearing test. The appointment was on time, the test was administered professionally. The results were explained to me and I received a printout of the test results. I am completely satisfied by the experience. I intend to return in a year's time for a follow-up test.”

“I was given a thorough hearing test and Rina then patiently went over my options, answering my questions to get to a decision that I feel is right for me. I felt confidant that she would follow through with any further questions or problems in the future. ”

“One hearing aid lost Bluetooth connectivity. I was able to get an appointment. Unfortunately Rina was not available that day but the office manager had me come in to see if she could fix the problem. She was not able to fix it and made an appointment for a day Rina would be available. Rina immediately realized that the aid would have to be sent out for repair and sent it off that day. She connected the other aid to Bluetooth. I couldn't be happier with the prompt service. ”

“It's always a pleasant experience with Rina Valia. Rina is very thorough and listens and understands issues I experience with my hearing aids. She also takes the time to ask how I'm doing. The reception office is very nice as well as her receptionists. Rina has had different receptionists since I started going to her office and they have all been friendly and welcoming.”

“My hearing was missing lower end sounds. Rina replaced my inner cones to my hearing aid and presto I could hear the lower sounds. Very Grateful, I am a musician. ”

“The staffs are professional, and very helpful . Always trying to find the best benefits ( especially find the insurance coverage for you! ) to save your cost. The location is very convenient for me. ”

“Rina Valia of Eartone Hearing Aid Center is wonderful to work with. Especially given the complications of my tinnitus and severe hearing loss. Rina has been extraordinarily understanding, sensitive and helpful, in finding the best solution that has dramatically improved my hearing!!!”

“Rina has been very helpful. I had been having continuing problems with my hearing aids. Even though my warranty had expired, she was able to get the manufacturer to work on fixing the units at no charge. I greatly appreciate her efforts and the continuing support she has provided me.”

“Rina has been very responsive and provided excellent follow-up service after purchase and fitting of my devices. Her staff has always been courteous and helpful, as well.”

“Rina was very professional and explained my options clearly. I found her very easy to work with and I'm looking forward to getting my new hearing aids.”

“Rina Valia of Eartone Hearing Aid Center is wonderful to work with. Especially given the complications of my tinnitus and severe hearing loss. Rina has been extraordinarily understanding, sensitive and helpful, in finding the best solution that has dramatically improved my hearing!!!”

“The doctor was excellent and very helpful with giving me the right hearing aid ”

“She is the best hearing aid specialist, I highly recommend to my friends and family. I trust her recommendation too.”

“Good service and fairly priced”

“I moved to San Mateo almost three years ago and has been very lucky to find Eartone Hearing Aid Center. The facility is top notched and Rina is very professional and very kind, pleasant, efficient and has been very gentle and patient with me during my visits. She make sure I’m happy and comfortable with my hearing aids. I find her very accommodating anytime I need help and so highly recommend her. Thank you so much Rina!”

“Extremely thorough service with exact adjustments to my situation. I have consistently visited the clinic to acquire adjustment and cleaning of my hearing aids. Without Eartone's service I would have been very handicapped and limited in my daily work. Hearing is vital to human interaction these days. Eartone has consistently served me well. My daily living interactions are important to others. Eartone is the best choice for me.”

“Such a welcoming place, and outstanding professional service. I’ ve struggled not only with my hearing all my life (sensorineural loss), but also with being really heard about what I needed by doctors and audiologists. Not anymore. ”

“Really helpful and friendly ”

“Rina and her staff are the best. ”

“You are very accommodating. You have a lot of patience.I would recommend you to all my friends and family.”

“I came to them desperate because my 7 year old hearing aids had faltered. They calmed me down with gentility and helped me order a new pair through my Health Care and they work great! Thank you so much I am a musician and these help!”