“I've just completed my first visit. All the staff were very friendly, efficient and professional. Dr Guillen was very patient with me, he taught me a lot and addressed all my questions. There was no rushing around, or pushing me out the door. I appreciate the attention I received. ”
Barry T. 02/12/2021 Review submitted online
“I always have an excellent experience when I come to the Hearing Assessment Center. This past time, Dr. Guillen had two doctoral candidates in the assessment room with us during the entire assessment. I believe this type of real life learning experience is essential for the these young people. I was happy to be part of it.”
Gary V. of Parkville, MD 10/06/2020 Review submitted online
“I suffer acute hearing loss, and have been in the care of the Hearing Assessment Center for many years. They are a great group dedicated to quality service, including evaluation, device specification and training, and continuing care.”
Richard J. of Towson, MD 09/22/2020 Review submitted online
“Wonderful care and service. Couldn’t ask for better clinicians than Donald Guillen and Karson Sacca. Administrative staff terrific as well. I received great guidance and support.”
Linell S. of Baltimore, MD 09/18/2020 Review submitted online
“Everyone in the office was very pleasant and extremely helpful. Dr Guillen and Brooke were great and answered all my questions. I look forward to my follow up.”
Michael M. of Severna Park, MD 09/08/2020 Review submitted online
“As always they take their time, don’t rush you, answer all questions and are always on time. The staff is very friendly I would recommend them to anyone.”
Donald B. of Manchester, MD 08/25/2020 Review submitted online
“Dr. Cernik has been my Audiologist for many years. I’ve been deaf in one ear since childhood and want to preserve my hearing in the good ear. He is very good in explaining how I can do that.
He makes me comfortable with the testing and treats me with care.”
Gerald R. of Columbia, MD 03/04/2020 Review submitted online
“Very thorough assessment. All my questions were answered. After the test she took time to discuss any concerns I may have had.”
Nancy R. of Lutherville Timonium, MD 02/24/2020 Review submitted online
“The diagnostic tests and knowledgeable clinician provided exceptional service in addressing my unique hearing loss. I recommend this Hearing Assessment Center with any needing help with hearing difficulties. ”
Elizabeth T. of Perry Hall, MD 02/17/2020 Review submitted online
“From the very first exam to the fitting of the hearing aids, EVERYONE has been friendly, helpful and very informational and professional. Very glad to have come here and will recommend them to anyone that would need their help. Thank you all so much. ”
Wayne K G. of White Hall, MD 02/17/2020 Review received via mail
“While the office staff was very nice and professional, I never saw an audiologist. Rory Cernik signed my hearing test; however, he never even stuck his head in and said hello (all my time and the testing was spent with his "assistant"). I found that their prices were high and, after recovering from the sticker shock, did some research and was able to purchase my hearing aid elsewhere and have it programmed and fitted for a third of what they were asking for programming and fitting. The other interesting thing was that their proposal included a separate charge for a charger and I found the hearing aid comes with a charger. ”
Beverly W. of Baltimore, MD 02/12/2020 Review submitted online
“A pleasure as always! Friendly, Professional Staff through out!”
M G. of Lutherville Timonium, MD 11/06/2019 Review submitted online
“It was a delight. I found Dr. Finck to be very knowledgeable. I left the office feeling optimistic that I finally would hear better. Kudos to Dr. Finck!”
James T J. of Sykesville, MD 11/01/2019 Review received via mail
“very professional, detailed and pleasant”
ave a. of Baltimore, MD 10/28/2019 Review submitted online
“My experience here was much more than I expected. Everyone made me feel comfortable. The info provided was thorough and understandable. It was wonderful to know that they are there for me.
”
Dorothy A. 10/13/2019 Review submitted online
“Always on time and professional.”
Virginia C. of Lutherville Timonium, MD 10/03/2019 Review received via mail
“Everything was very well done and comfortable. Things were explained clearly and the whole experience was friendly and informal. ”
Howard E. of Pylesville, MD 09/20/2019 Review received via mail
“Very pleasant and thorough through the whole process. ”
Janice R. of Nottingham, MD 09/20/2019 Review received via mail
“Always a pleasure to come in and see such a pleasant staff. Thank you!”
Margot M. of Baltimore, MD 09/16/2019 Review received via mail
“Outstanding staff! ”
Pat C. of Halethorpe, MD 09/16/2019 Review received via mail
“My experience is always very positive. Every one is always so nice and so helpful. It's always a pleasant experience. ”
Donald W. of Phoenix, MD 09/16/2019 Review received via mail
“My experience was well structured. All aspects explained in easy to understand terms. Process to obtain hearing enhancement well explained. ”
Dennis L C. of Westminster, MD 09/13/2019 Review received via mail
“Problem solved!!! ”
David S. of Towson, MD 09/13/2019 Review received via mail
“Always a great visit with Dr. Finck! ”
Gwen P. of Hampstead, MD 09/13/2019 Review received via mail
“Expert, knowledgeable, friendly. ”
Carlton S. of Towson, MD 09/09/2019 Review received via mail
“My experience was tremendous and thanks so much. ”
Doug L. of Parkville, MD 09/06/2019 Review received via mail
“All good! Love Dr. Guillen! Staff is very accommodating and I can hear better! ”
Fran F. of Baltimore, MD 09/06/2019 Review received via mail
“Very personable and professional. ”
Phillip J. of Baltimore, MD 09/05/2019 Review received via mail
“Dr. Cernik and his staff have created a very friendly and welcoming environment. Everyone is always responsible and provide excellent customer service. It's like "Cheers" where everyone knows your name. ”
Chana S W. of Owings Mills, MD 09/05/2019 Review received via mail
“Thank you for changing my life by your understanding and help with my hearing issues!”
Lisa B. of Lutherville Timonium, MD 09/05/2019 Review received via mail
“Excellent experience from the front desk to the Dr's. office!”
Ben P. of Lutherville Timonium, MD 09/04/2019 Review received via mail
“Wonderful experience. Great staff. All questions and requests addressed. ”
Ed M. of Middle River, MD 09/04/2019 Review received via mail
“Dr. Guillen and the staff have been very professional, attentive to detail and patient. ”
Pat S. of Towson, MD 09/04/2019 Review received via mail
“Prompt service. Friendly staff. Have solved problems with my aids. ”
Ronald G. of Elon, NC 09/04/2019 Review received via mail
“Our experiences with Dr. Rory and his staff is exceptional. They answered every question with experience, knowledge and compassion! A++”
Brian F. of Parkton, MD 08/30/2019 Review received via mail
“Dr. Cernik is wonderful. Very efficient and professional! ”
Joan M O. of Baltimore, MD 08/30/2019 Review received via mail
“Very helpful, very thorough, very nice! I appreciate the personal service. ”
Victoria K. of Towson, MD 08/30/2019 Review received via mail
“Excellent. ”
Raymond G. of Parkville, MD 08/30/2019 Review received via mail
“Very pleased with the service I received, even on the telephone. ”
James L H. of Hanover, PA 08/30/2019 Review received via mail
“The best in the business. Been coming to the center for several years and never had a bad experience. ”
Dan G. of Baltimore, MD 08/30/2019 Review received via mail
“Excellent experience. ”
JM H. of Parkville, MD 08/30/2019 Review received via mail
“Excellent experience, highly recommend Dr. Cernik and his very professional staff!”
Dave K. of Lutherville Timonium, MD 08/30/2019 Review received via mail
“Excellent customer service!
Excellent in their knowledge of the latest
education of their trade!
Excellent in their choice of using the latest
technology available in hearing aids!
Excellent experience all around!
Thanks Rory, and all of the staff at HAC for
going out of your way to help Jan & I
to hear better!
”
Lee & Jan H. of Parkville, MD 07/25/2019 Review submitted online
“I'm glad you asked because I just had a very disturbing, alarming experience there. I had damaged my hearing aid accidentally and it is insured but I was told they will not make me a new one.”
Josephine S. of Lutherville Timonium, MD 07/22/2019 Review submitted online
Official Response from The Hearing Assessment Center - Lutherville:
“Thank you for your feedback, Josephine. We are sorry to hear that your hearing aid has broken. While the device is currently under a repair warranty, the manufacturer will not simply issue a brand new hearing aid as you requested. They require that we send in the broken aid so they can assess the damage and make repairs to the existing aid. Reviews like this allow our practice to see where we may be able to improve in the future and better our patient experience. We appreciate you taking the time to voice your concerns. Please give us a call back at your earliest convenience so we can find a time to send in your damaged aid and issue you a loaner device in the interim. ”
Received 07/24/2019
“Always a pleasant visit to the Hearing Assessment Center - the whole process of being a first time hearing aid wearer was very easy due mainly to Dr. Rory Cernik and his excellent knowledge. The whole staff is very friendly and receptive to any needs - I would highly recommend the Hearing Assessment Center!!!”
Tim M. of Baltimore, MD 07/17/2019 Review submitted online
“We have been very pleased with the staff. They have been friendly and helpful when aiding us to hear better. ”
Don and Carole R. of Towson, MD 07/16/2019 Review received via mail
“I had been to two hearing centers before finding The Hearing Assessment Center. I am very pleased with my treatment here. ”
Susan S. 07/12/2019 Review received via mail
“Had just returned from a southern vacation and needed my hearing aids checked as they were working erratically. A summer intern listened to my problem and explained what could be done in the office and took the devices and did as promised. The devices work like new and I am grateful for the service. I usually steer clear of interns as they are restrained in what they can and cannot do. But this young person was poised and confident in her approach. A professional, knowledgeable person.
”
Joseph M. of Lutherville Timonium, MD 07/08/2019 Review submitted online
“The audiologists are a very skilled, compassionate and patient group. They take the time to answer all questions and to insure that the best possible hearing aid works for the patient. I am grateful for the care I receive at the HAC and particularly for Dr Cernik. The staff is also extremely pleasant and welcoming. ”
Nora C. of Freeland, MD 05/17/2019 Review submitted online
“Everyone is very kind, concerned and professional. I recommend this group to all who need help hearing.”
Nancy B. of Towson, MD 01/24/2019 Review submitted online
“Very informative. ”
Maryjane E. of Reisterstown, MD 08/28/2013 Review verified by phone
“They were "people" people and very nice. ”
Charles C. of Parkton, MD 12/07/2011 Review verified by phone
The Hearing Assessment Center has been helping people improve their quality of life for over 25 years. We provide complete hearing care services to patients of all ages. Our highly experienced staff provides testing, evaluations and offers the most technology advanced hearing devices available. We can help you make the best choices with all of your hearing needs and help you achieve a better quality of life through better hearing.
