Harbor Audiology and Hearing Services - Gig Harbor
Staff
Molly Porter,
AuD, CCC-A, FAAA
Audiologist
Dr. Molly Porter holds a Bachelor of Science degree in Speech and Hearing Sciences from the University of Washington and a Doctoral degree in Audiology from Arizona State University. Dr. Porter loves how working at Harbor Audiology allows her to give back to the Silverdale Community. She is especially passionate about increasing hearing health awareness and when not helping her patients, she enjoys what the beautiful pacific northwest has to offer.

Lily Novak,
AuD, CCC-A, FAAA
Audiologist
Lily received her Bachelor of Science in Communication Sciences and Disorders with a minor in Psychology from Northwestern University in Evanston, Illinois, where she continued into NU’s Doctor of Audiology program. After growing up and attending college and graduate school in the Midwest, she was ready to see a new part of the country and has happily landed in the PNW. She is fascinated by the intricacy of the ear, the role of the brain in hearing and balance, and the way that evolving technology can help keep us connected to the hearing world. At Harbor Audiology, she enjoys getting to know her patients and working together to find the best solution for their hearing and balance needs.

Ronda Carlson,
HIS
Hearing Instrument Specialist
Ronda Carlson is a licensed Hearing Instrument Specialist with over 17 years’ experience. She joined our team in January 2020 with an Associates of Technology degree specializing in hearing aid fittings and dispensing. Ronda is passionate about hearing healthcare and being a part of educating her patients and their families about hearing loss and hearing instruments to improve the quality of life for her patients.

Hayden Bruce,
AuD, CCC-A
Audiologist
Hayden Bruce is a licensed audiologist with a Doctorate in Audiology and a Bachelor of Science in Speech and Hearing Sciences both earned from the University of Colorado. She holds a certificate of clinical competence in audiology from the American Speech Language Hearing Association and is certified in Animal Audiology. Hayden joined our team in 2019 and is a dedicated to improving the lives of patients and families through better hearing healthcare.

Sherri Rogers,
BC-HIS, COHC
Hearing Instrument Specialist
Sherri Rogers is a certified Hearing Aid Specialist earning certification through the Hearing Aid Specialist Training program from Washington Hearing Society. She joined our team in June of 2019 bringing with her nearly 10 years’ experience helping people achieve healthy hearing. Sherri enjoys being a part of someone’s hearing healthcare and is passionate about helping people stay engaged with the world around them.
Location
Reviews
Healthy Hearing posts all positive and negative reviews that meet publishing criteria.Read 81 verified patient reviews for Harbor Audiology and Hearing Services - Gig Harbor! Their average review score is 4.95 () from 81 reviews.
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“Always enjoyable experience at Harbor Audiology. Adjusted my hearing aid which did wonders. ”
06/08/2023 Review submitted online
“Clean and calm environment. Pleasant professional staff. Process thoroughly explained and selection of appropriate hearing aid made easy. Now awaiting my hearing aids and introduction training. ”
06/05/2023 Review submitted online
“The front desk has improved since my last visit. The team understood my special billing requirements and understood when to schedule my next required appointment. They had my supplies ready when I arrived and offered to clean my hearing devices. Great job team.”
06/04/2023 Review submitted online
“Very professional group; in fact the most thorough audio exam I've ever had. Front desk was most helpful with preliminary paperwork and Molly was a joy to work with, even sending me the exam summary (first time that's ever happened). I'm all set up for my hearing aid programming appointment...can't wait!”
05/14/2023 Review submitted online
“They’re the best and most friendly people.!!”
05/14/2023 Review submitted online
“Harbor Audiology staff is always upbeat and professional! Whether I’m there to have my hearing adds cleaned, or an annual hearing test, I’m always treated kindly. There is low pressure to upgrade, but they always give good information on the latest technology. I recommend them highly! ”
05/12/2023 Review submitted online
“When I explained the reason I wanted to come in to the person scheduling my appointment, I assumed I would be re-explaining myself when I can in for my actual appointment. But that's not how it went at all! They were prepared for my visit and helped me with exactly what I needed very quickly. They clearly treat each patient as an individual and meet them exactly where they are. I will never go anywhere else.”
05/08/2023 Review submitted online
“Front office lady and Molly were great. Enjoyed my visit.”
05/05/2023 Review submitted online
“Front office personnel was so pleasant. Appointment started on time. Dr Molly was very caring and addressed my questions and concerns! Great to have such a good experience!”
04/17/2023 Review submitted online
“Great experience. Dr. Molly was excellent.”
04/05/2023 Review submitted online
“While visiting my daughter in Gig Harbor I needed help with my hearing aids, which were clogged with wax. Luckily I got an appointment with Ronda Carlson who proved to be very knowledgeable and did far more than expected in improving my hearing.”
03/31/2023 Review submitted online
“Over and above expected.”
03/30/2023 Review submitted online
“Professional, courteous and knowledgeable. ”
03/29/2023 Review submitted online
“From the first phone call that I had with them to make an appointment to the follow up phone call they gave me a day after I was treated so well they’re helpful considerate and knowledgeable. I would highly recommend them to anyone.”
03/27/2023 Review submitted online
“Overall great! Check-in was easy with on-line forms. Staff was friendly and professional. Dr. Porter was very thorough and clearly explained every step of the examination. Thank you very much!”
03/23/2023 Review submitted online
“The Harbor Audiology team listened, answered my questions and explained their services. I am very pleased with my first visit. ”
03/22/2023 Review submitted online
“Excellent care! Kudos to the front desk staff, as well, for a very friendly, caring, knowledgeable and efficient handling of my first visit.”
03/21/2023 Review submitted online
“5 star all the way around.”
03/17/2023 Review submitted online
“Excellent Appt. Punctual, Professional, and I'm hearing better..... ”
03/13/2023 Review submitted online
“Doctor Molly and all the staff at Harbor Audiology provide excellent service. I have worn hearing aids for over 20 years and this is the best experience I have had. I highly recommend them to others.”
03/04/2023 Review submitted online
“Good experience. Very helpful.”
03/01/2023 Review submitted online
“By far the best staff I have ever dealt with. Extremely professional, knowledgeable, accommodating. I would drive to this place to see these employees regardless of the distance. I give my highest recommendation.”
02/24/2023 Review submitted online
“Great staff, friendly, knowledgeable, good visit.”
02/22/2023 Review submitted online
“They were right on time, and very Plesant. ”
02/16/2023 Review submitted online
“Dr Novak was great- personable professioal and communicated well”
01/25/2023 Review submitted online
“As always the staff was friendly and solved my problem. Excellent customer service!”
01/25/2023 Review submitted online
“Great service, friendly atmosphere no wait time.”
01/23/2023 Review submitted online
“The staff was very friendly, and doctor was ready to explain every possible question. Would certainly recommend this clinic to anyone who needs hearing aids.”
01/20/2023 Review submitted online
“The BEST, Excellent Team, Fantastic service, always caring about their customers, professional, helpful, friendly and a BiG Thank you when you leave. Thank you for all your help since I moved here in 2007. YOU ALL ARE THE BEST. ”
01/18/2023 Review submitted online
“I have been under the care of Harbor Audiology for the past 20 years. I can always depend on their knowledge and experience to provide the best solution and devices for my particular hearing needs. ”
01/16/2023 Review submitted online
“I was very pleased with the help I received”
01/06/2023 Review submitted online
“They have been taking care of my Autistic brother with hearing problems. They are excellent with him, and have been super helpful! ”
12/30/2022 Review submitted online
“Great experience!”
12/29/2022 Review submitted online
“I could not be more pleased with how things went at my appointment. Office staff were very pleasant and professional. Dr. Porter was also very pleasant and very knowledgeable with all facets of my exam and treatment plan. I highly recommend Harbor Audiology!”
12/29/2022 Review submitted online
“I had a great experience at Harbor Audiology. The staff was great, and very helpful. I'm glad I decided to take my business to them.”
12/25/2022 Review submitted online
“I have been a patient of Harbor Audiology for several years. They always put their patient first. This year due to a situation we had to travel over the mountains when the snow on the passes allowed. So they took excellent care and fit me in when I got over here. I would not go any place other than Harbor Audiology for my hearing care. ”
12/18/2022 Review submitted online
“Very rewarding experience. Would recommend to friends and family.”
12/09/2022 Review submitted online
“Dr Porter was very kind and knowledgeable. She explained everything clearly and answered all my questions. She and her assistant were both very sweet. I would definitely recommend them”
12/06/2022 Review submitted online
“I had a wonderful visit. Barely any wait & Dr. was totally knowledgeable & respectable. I highly recommend this office..”
11/23/2022 Review submitted online
“I will also happily award their team with a five-star rating. Everyone was friendly and helpful.”
11/21/2022 Review submitted online
“Professional, caring and helpful. It was a good experience, so glad we went.”
11/19/2022 Review submitted online
“prompt, thorough and painless assessment. ”
11/18/2022 Review submitted online
“Careful testing revealed hearing loss now in both ears. Harbor Audiology checked with my insurance, and the two devices I need are fully covered!. Cost to me: 0! Because it is near the end of the year, if I need a stronger pair, then I can get them in 2023, also covered by insurance for $0! They really want to help people!”
11/17/2022 Review submitted online
“I was empressed with the very thorough exam I had. I now understand where my hearing volume is.”
11/17/2022 Review submitted online
“Excellent and personal service. Thanks. ”
11/15/2022 Review submitted online
“Very Professional and informative. ”
11/14/2022 Review submitted online
“Personable and professional experience. I feel good about my decision to go forward with the purchase of the hearing aids I need and feel the one’s chosen will fit my needs very well. Thank You, ”
10/21/2022 Review submitted online
“Excellent experience. No waiting and a friendly front and back office crew. ”
10/12/2022 Review submitted online
“Everyone was very helpful and professional, I only waited a few minutes before I was called back. ”
10/11/2022 Review submitted online
“A vestibular balance test can be kind of intimidating. The team at Harbor Audiology were amazing. They are organized, professional, kind, and expert at what they do. Five out of five rating. Thank you so much! ”
10/10/2022 Review submitted online
“I freaked out when I didn’t see Pamela right away! She has been the public face of Harbor Audiology for a long time and has ALWAYS been very helpful and kind! I’m glad you moved her up to a position of more authority, you won’t be disappointed!!! My experience with Molly was nothing short of amazing! Part of how I judge experiences with my caregivers is how competent they are with the equipment and how carefully they ACTUALLY listen to me regarding MY needs. Molly gets 13 stars on your 5 star rating. (Your rating system is too small!) I have been a patient at Harbor Audiology for a long time and have, without fail, received good care, but this last trip was the best, ever. Thank you for moving Pamela to a position of higher authority and thank you for having someone as competent and caring as Molly on your staff. Sincerely, P.S. please keep sending me those quarterly reminder cards for hearing aid cleaning and more batteries. I get busy and would not remember otherwise. ”
10/10/2022 Review submitted online
“Ronda Carlson did a very professional hearing evaluation and presented me with several options to consider. Will definitely return for additional hearing services. . ”
09/30/2022 Review submitted online
“Dr Porter was very thorough, kind and patient. I had lots of questions and she took the time to answer them all”
09/21/2022 Review submitted online
“Everyone I have delt with at HAHS has been more than kind and efficient. I just had my 1 year anniversary visit. Molly Porter asked good questions and listened very carefully to my feedback on the quality of hearing I was receiving. She focused in on tweaking the settings to fit my various daily noise and volume situations. I am very pleased and recommend the practice highly.”
09/21/2022 Review submitted online
“I am new to this clinic. I was pleased how quickly I was able to make an initial appt, and received my hearing aids in a timely manner. Dr Porter was great to work with!!”
09/15/2022 Review submitted online
“Very professional and thorough examination ”
09/15/2022 Review submitted online
“Great experience with great Dr and Staff. Referred by the VA and they always refer to quality services and people.”
09/14/2022 Review submitted online
“My first experience with hearing aide. They informative and very kind”
09/13/2022 Review submitted online
“Ronda exceeded expectations in providing an excellent hearing exam and ear canal impressions for better fitting ear-molds. She really cares that your hearing is the best possible!”
09/13/2022 Review submitted online
“They are very pleasant people to work with. Fer sure. Patient and thorough with explanations of the assessment, the options, the recommendations, the equipment. The devices arrived. Then came the fitting .... "thorough" first comes to mind. There is a LOT to these new devices and Ronda was incredibly thorough and patient in making the programming adjustments, validating the settings with a Real Ear Test, and familiarizing me with all the device features.They use a checklist to assure they don't miss some portion of the process. I walked away with new devices AND a good understanding of how to best use them. Was also provided with documentation, contact information for ongoing help, and a follow-on appointment to track progress and fine tune. 2 thumbs up. A quality practice with quality practices. Great people.”
09/09/2022 Review submitted online
“Dr Molly is fantastic, I need say no more”
08/31/2022 Review submitted online
“So helpful. Changed the settings on my hearing aids. WHAT A DIFFERENCE. Very appreciative. Strongly recommended. ”
08/29/2022 Review submitted online
“Awesome customer service. And very knowledgeable of what they are doing.”
08/23/2022 Review submitted online
“Molly was awesome !! Very understanding, explained each step of the visit and answered all my questions. ”
08/02/2022 Review submitted online
“I am a nervous - anxious - first time purchaser of hearing aids. I have been tested before - read everything on the internet - almost had myself convinced that I was fine without them. BUT - this office - these people are absolutely professional. All questions are answered. They are kind - attentive and very sensitive. We spend a lot for these two little gems. We should be excited about the purchase and the people who helped. I am both of those.”
07/25/2022 Review submitted online
“Dr Porter is extremely interested in her patients’ particular needs and is attentive to treating them in any way possible”
07/19/2022 Review submitted online
“I was having issues with my new hearing aids. Dr. Porter solved all my issues in a 10 minute office visit. Excellent service!!”
07/14/2022 Review submitted online
“Dr Molly is terrific! She carefully explained how the hearing test would be conducted so I knew exactly what to do. Then expertly fit me with my choice of hearing aids. She is professional while also being warm and understanding. I’m glad I chose Harbor Audiology.”
06/22/2022 Review submitted online
“$20 for cleaning aids, most charge nothing.”
06/30/2019 Review submitted online
Received 08/01/2019Official Response from Harbor Audiology and Hearing Services - Gig Harbor:“Dear JS, We take customer satisfaction very seriously, so we are grateful you shared your opinion with this review. Patient feedback gives us the opportunity to evaluate how we interact with our patients and way we provide hearing health care. We’re sorry you were disappointed there was a charge to clean your hearing aids. Customarily, when someone is fitted with hearing aids purchased from our office, the cost of regular cleanings is included for the duration of the warranty period. When someone purchases their hearing aids from another provider or when hearing aids are no longer within the warranty period, we do charge a nominal fee for cleanings and other maintenance issues. If you purchased your hearing aids from Harbor Hearing and are within your warranty, please accept our apologies and know that we will be more than happy to refund the fee you were charged. Please call our office to discuss how we might proceed – we respect the fact you have choices when it comes to your hearing healthcare and value you as a patient. Again, we are sorry we disappointed you. Sincerely, Justin Henley Director of Operations, Harbor Hearing ”
“Dr Day-Moran was easy to talk to and ready to teach me about inner ear issues I have experienced. When my husband was screened, although she recommended a hearing aid, there was no pressure when it was obvious he was not ready to consider it. I really appreciated that since he only went for the screening at my urging. A free hearing screening is an excellent way to see if you have any hearing issues and what might be done about it. Win/win!”
09/06/2018 Review submitted online
“I am very pleased with the service I received getting my hearing aids cleaned. She also offered me equipment to buy so I can clean them myself. ”
09/04/2018 Review submitted online
“My wife and I are new in this community. I've had hearing aids for many years and completed a reevaluation of my hearing needs prior to our arrival. The folks in Harbor Audiology were most gracious and accomodating to my request. Although the hearing aid product that I sought was not one that they normally utilized they quickly deteremined that the product I requested could be managed right there. The whole team efficiently contributed to making my first audiology experience in Gig Harbor very satisfying. I can highly recommend this audiolgy team - practical, considerate and still professional.”
08/13/2018 Review submitted online
“Dr Porter and everyone at front desk were very helpful, courteous, more than willing to help out with the needed paper work, took the time to answer all my questions in detail, very knowledgeable about hearing issues. Would recommend them to anyone that is looking for hearing services. Best of all they even laughed at my dumb jokes. Great personalities. Definitely will be going back when needed. ”
08/03/2018 Review submitted online
“If you are looking for absolutely incredible customer service with the bonus of having true professionals in their field, look no further than Harbor Audiology! Kim and Dr. Laura are the very best. Addressing patient's needs and doing so with the utmost kindness and professionalism. Great organization!”
05/10/2018 Review submitted online
“Dr. Molly is very friendly and knowledgeable. Only one fussy remark, the step to get up into the examination room was to high for a very short and handicapped old woman. She needs a removable short step. But she was willing to help me up and the exam was very pleasant. ”
03/14/2018 Review submitted online
“I appreciated Dr. Molly's expertise and her friendly and easy manner. Obviously she's super knowledgeable and answered all my questions and concerns about my hearing. ”
01/29/2018 Review submitted online
“Dr. Porter was extremely helpful, answering our questions with patience and expertise. We will return with any of our hearing needs, knowing we are in the hands of an efficient and caring office.”
12/30/2017 Review submitted online
“I'm one of those guys that like to do the research before buying a product to make sure I m getting the best available product on the market, especially when dealing with my health. All the independent reviews I read rated one hearing aid at the top of the list consistently and Harbor Audiology was their local authorized retailer. The hearing aids are high tech and function fantastically, and the professionals at Harbor Audiology know how to program them to get the best results for your life style. Laura is not just an expert on the product, she is also a user so she understands hearing loss from not just an academic point of view, but also at a personal level. I highly recommend Harbor Audiology for there professionalism, service, product lines, and convenient locations.”
12/27/2017 Review submitted online
“The office help was so helpful and kind with my concern. Fixed in a jiffy and with a smile. Thank you very much.”
11/20/2017 Review submitted online
“I went to see if I needed hearing aids. I have the ringing in my ears. So She had a fix. Hearing aids that did it. ”
12/04/2013 Review submitted online
“She was very nice and helpful”
10/24/2012 Review verified by phone
Clinic details
The mission of Harbor Audiology and Hearing Services is to provide superior hearing health and rehabilitative care to all patients and ensure quality of service. We have been a family audiology practice serving the area for over 14 years and we are here to provide you with quality hearing products and excellent customer service. We treat a wide variety of disorders and diseases and can help you find a solution to your hearing problem. It is our goal to get your hearing restored to the fullest possible. New technology is being invented all the time and we make sure to stay up to date to help you hear your best. Because we want you to succeed through us, we only offer the finest products from the top hearing aid manufacturers.
Hearing care services
Harbor Audiology and Hearing Services is your complete source for hearing help in Western Washington. We are fully licensed and equipped to offer complete audiology services. Our specialties include:
- diagnostic hearing evaluations for children over 5 and adults
- balance assessments utilizing videonystagmography (VNG)
- tinnitus treatments
- hearing instruments from a variety of manufacturers to find the right solution for you
- complete hearing health care
- hearing aid cleaning, repair and adjustments
- 2 - 4 year repair warranties
- 2 - 4 year loss and damage warranty
For more information about our services, please call us today. A member of our experienced team will be delighted to help you.
Hours of operation
Sunday | Closed |
Monday | 9 am - 5 pm |
Tuesday | 9 am - 5 pm |
Wednesday | 9 am - 5 pm |
Thursday | 9 am - 5 pm |
Friday | 9 am - 4 pm |
Saturday | Closed |
Clinic links
Accepted forms of payment
- Visa
- MasterCard
- American Express
- Discover
- Cash
- Check
- Debit
- Financial aid
- Financing available for those who qualify
- Insurance accepted, please call for details

