Columbia Basin Hearing Center - Kennewick
Dr. Neil W. Aiello, Au.D., received his education at Washington State University, graduating with his master’s degree in audiology in 1992. He immediately joined his father, Dr. Frank A. Aiello, Ph.D. at Columbia Basin Hearing Center. After working in the field for 12 years, Neil attended Salus University where he graduated with his clinical doctorate in 2007. He is a fellow of the American Academy of Audiology. He specializes in diagnostic audiology, hearing technology, vestibular evaluations and management, as well as rehabilitative audiology with an emphasis in geriatrics. His credentials allow him to frequently serve as an expert witness in the field of forensic audiology. As Chief Operations Officer, Neil manages all operations of CBHC. His business acumen, combined with over 20 years of experience, makes him exceptionally qualified to manage clinical operations, ensuring the highest level of care and expertise for all of our patients. Dr. Neil is passionate about improving his patient’s quality of life through better hearing.
When not working in the practice, Neil loves spending time with his family and children. Neil and Shannon have four children, three beautiful girls, and one happy little boy. Neil especially enjoys photography and taking his family to play golf. Neil is a Tri-Cities native and is proud to call this area his home.
Dr. Shannon Aiello joined Columbia Basin Hearing Center in 2007 during her clinical externship. In 2008, she graduated from Western Michigan University with her Doctorate of Audiology. She is a fellow of the American Academy of Audiology. She specializes in diagnostic and rehabilitative audiology with an emphasis in geriatrics and tinnitus management. She particularly enjoys working with new hearing technology and rehabilitation.
In 2014, Dr. Shannon opened the Tinnitus Relief clinic, which is Washington State’s only tinnitus management clinic. She is a leading expert in the area of tinnitus and a board member of the Tinnitus Practitioners Association.
Shannon loves spending time with her family and children. Shannon and Neil are blessed with four beautiful children, three girls and one boy. She also loves her two four-legged children, Buck and Jazz. Shannon enjoys jogging, playing golf, cooking, and being outdoors.
Jennyfer Wright received her Master’s Degree in Audiology from Western Washington University in 2006. Following graduation, she began working at Columbia Basin Hearing Center. Her specialties include diagnostics, vestibular, and pediatric audiology.
Jennyfer is additionally trained in evaluation, activation, and mapping of cochlear implants as Columbia Basin Hearing Center is the only satellite clinic in Southeast Washington for Swedish hospital and their cochlear implant program.
She enjoys kayaking and going on walks with her lab.
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Read 4 verified patient reviews for Columbia Basin Hearing Center - Kennewick! Their average review score is 4 () from 4 reviews.
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“I drove 2 hours from out of town, and this office visit was a COMPLETE waste of my time. First off, I scheduled this appointment THREE months in advance, and they tried calling to cancel the appointment... I absolutely refused to cancel my appointment I made not 1, not 2, but 3 months in advance. I advised them NO, I could not just reschedule!!! At the appointment I was given absolutely no information, no pricing, NOTHING!!! The representative that took me into the room after the hearing test, couldn't find a single thing to be helpful to being able to provide the slightest bit of information. It's now been 26 day's and I STILL have yet to hear ANYTHING from them. So I called them back a SECOND time and again got NOTHING, but was told, oh I'm sorry, the provider still hasn't come into the office.... So I call a THIRD time today and I had to repeat myself THREE times to her before she offered any help. Advised me the doctor is STILL not in the office TWENTY SIX day's later.... My experience with this company has been completely awful, it seems like the entire thing was a waste of my time, money, and gas. ”
“They were very competent and knew what they were doing. ”
“The staff was nice on a personal level. ”
At Columbia Hearing Centers, We want to help you hear better. Improving your life through better hearing is our mission and our personal commitment to you. By combining outstanding patient services with today’s latest digital hearing aid technology, you will receive the very best hearing services and care.
We offer four offices as well as a mobile service:
217 W. Cataldo
Spokane, WA 99201
9922 N. Nevada
Spokane, WA 99218
South Hill Office
3022 E 57th, Suite 21
Spokane, WA 99223
Spokane Valley Office
13414 E. Mission
Spokane Valley, WA 99216
Throughout the month, our Rural Services Unit serves the communities of Davenport, Odessa, Colfax and Grand Coulee. Please call for the days we will be in your area.
Hearing care services
At Columbia Hearing Centers, we offer a wide array of hearing aid styles and technologies from the top-performing hearing aid manufacturers (Oticon, Phonak, and Starkey) to meet diverse hearing needs.
- receiver in the ear (RITE)
- completely in the canal (CIC)
- in the canal (ITC)
- behind the ear (BTE)
Call us today so we can test your hearing and find out which hearing aids would best meet your individual needs.
Hours of operation
|Monday||8:15 am - 5:15 pm|
|Tuesday||8:15 am - 5:15 pm|
|Wednesday||8:15 am - 5:15 pm|
|Thursday||8:15 am - 5:15 pm|
|Friday||8:15 am - 5:15 pm|
Accepted forms of payment
- American Express
- Financing available for those who qualify
- Insurance accepted, please call for details