University Otolaryngology - East Greenwich

1351 S County Trail Bldg 3 Ste 303 East Greenwich, RI 02818
(401) 715-0446


Photo of Rachel Timmons, AuD, CCC-A from University Otolaryngology - East Greenwich

Rachel Timmons,


Dr. Rachel Timmons received her B.S. in Communication Disorders from the University of Massachusetts in 2011. She earned her Doctorate in Audiology from Salus University in 2016. Dr. Timmons holds the Certificate of Clinical Competence from the American-Speech-Language-Hearing Association. She is a member of the American-Speech-Language-Hearing Association. She specializes in cochlear implants.

Photo of Kristin Eidam, MS, CCC-A from University Otolaryngology - East Greenwich

Kristin Eidam,


Kristin Eidam received her M.S. in Audiology from the University of Rhode Island in 2005 and holds the Certificate of Clinical Competence from the American-Speech-Language-Hearing Association.


Clinic location map


Healthy Hearing posts all positive and negative reviews that meet publishing criteria.

Read 21 verified patient reviews for University Otolaryngology - East Greenwich! Their average review score is 4.43 () from 21 reviews.

Write a review Sort by:

“For the reputation of the office they need to train their front desk staff better. When I first went in, no one acknowledged me or even looked at me until the lady who did the hearing test called my name, she was professional. I saw the doctor for about 2 min, just enough time to send me for an MRI. Checking out, the receptionist told me I'm all set to go and when I asked her about the MRI she told me I don't need one. Only after I kept telling her that the doctor told me to get one and after she snapped at me for not listening to her, then she admitted she was looking at someone else's record without ever apologizing. When I got the call from an imaging facility they said the doctor's office sent them an MRI order but for anther facility, asked me where I want to go. The doctors may be good but if the staff are not giving them the correct information or files on the patients how do I know I'm getting the correct treatment and why should I get snapped at for their own incompetence.”

Tina C. of Coventry, RI   
09/01/2020    Review submitted online

“Absolutely nightmare. I'm hearing impaired and was recommended to Dr. Duff by my audiologist. Went to the office to make my appointment as I can't hear on the phone. Receptionist refused to book an appointment and said I had to do it by phone. When I told her I rely on lip reading and needed to book it in person she told me "sorry, I can't help you." Subsequently called multiple times in an attempt to book an appointment, hoping for a sympathetic ear, but couldn't get past the "please hold for the next available agent." Unbelievable. ”

Jeff M. of East Greenwich, RI   
03/11/2019    Review submitted online

“My wife and I went there to have our hearing tested and needing hearing aids as a result. Yesterday we met with Rachel Smith, and she was more than kind!! Answered every question, made us feel very welcome and any patient would be more than fortunate to be assisted by someone so pleasant. Thanks Rachel”

Michael G. of Warwick, RI   
11/03/2015    Review submitted online


Kim B. of East Providence, RI   
10/07/2015    Review verified by phone

“I liked the personal follow-up to make sure I was adjusting to the hearing aids. ”

Claire D. of East Greenwich, RI   
09/29/2015    Review received via mail

Fewer Reviews More Reviews

Clinic details

Patient care is our top priority

University Otolaryngology is comprised of an expert team of audiologists and clinical professionals to manage all of your ear and balance needs. The highly skilled audiology staff provides comprehensive hearing assessments and informational counseling about hearing loss, tinnitus, and amplification options. We offer a full range of hearing aid services as well as custom products for hearing protection and swimming.

We have several locations in the surrounding area to better serve you.

Hearing care services

We provide full comprehensive hearing services including:

  • complete hearing evaluation and testing
  • dizziness and balance disorder evaluations
  • tinnitus management
  • hearing aid sales, evaluations and dispensing
  • hearing aid adjustments and service
  • custom ear protection
  • assistive listening devices


(401) 715-0446

Hours of operation

Monday9 am - 5 pm
Tuesday9 am - 5 pm
Wednesday9 am - 5 pm
Thursday9 am - 5 pm
Friday9 am - 5 pm

Clinic links

Accepted forms of payment

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Cash
  • Check
  • Debit
  • Financing available for those who qualify
  • Insurance accepted, please call for details
Disclaimer: This clinic profile is for general information purposes only.
Stay sharp in the real world - Oticon Real hearing aids