Jefferson Hearing and Balance Center

"Excellence in patient care, patient safety and the quality of the healthcare experience."
925 Chestnut St Fl 6 Philadelphia, PA 19107
Clinic location map

Clinic staff

Photo of Julia Croce, AuD, CCC-A from Jefferson Hearing and Balance Center

Julia Croce

AuD, CCC-A

Licensed doctor of audiology Julia Croce specializes in diagnostic audiology, hearing aid dispensing, tinnitus therapy and vestibular testing. She earned her bachelor’s and doctorate degrees from Washington University School of Medicine. She holds a certificate of clinical competence in audiology from the American Speech Language Hearing Association. Dr. Croce also works at the center at the Navy Yard clinic.

Photo of Jennifer Poston, PhD, CCC-A from Jefferson Hearing and Balance Center

Jennifer Poston

PhD, CCC-A

Licensed Doctor of Audiology Jennifer Poston is a clinical audiologist at Thomas Jefferson University Hearing and Balance Center. She is part of a team of highly-qualified and experienced clinical audiologists serving patients and students there. She earned both her Bachelor degree and Doctorate from James Madison University. Her specialties include diagnostic audiology, hearing aid dispensing and vestibular testing.

Photo of Alexandra Costlow, AuD, CCC-A from Jefferson Hearing and Balance Center

Alexandra Costlow

AuD, CCC-A

Dr. Alexandra Costlow is a licensed audiologist who specializes in diagnostic audiology, hearing aid dispensing, tinnitus therapy and vestibular testing. She earned her bachelor’s degree from Towson University and her doctorate from the University of Maryland. She holds a certificate of clinical competence in audiology from the American Speech Language Hearing Association.

Photo of Ashley Bonanno, AuD, FAAA from Jefferson Hearing and Balance Center

Ashley Bonanno

AuD, FAAA

Dr. Ashley Bonanno is a licensed audiologist who specializes in diagnostic audiology and hearing aid selection and fitting. She earned her bachelor’ degree from West Chester University and her doctorate from Salus University. She is a fellow of the American Academy of Audiology. Dr. Bonanno works out of the facility at 1650 Huntington Place, Ste 223 in Meadowbrook.

Photo of Paula Marcinkevich, AuD, CCC-A from Jefferson Hearing and Balance Center

Paula Marcinkevich

AuD, CCC-A

Dr. Paula Marcinkevich is a licensed audiologist and the Cochlear Implant Coordinator. She also specializes in diagnostic audiology and hearing aid dispensing. She earned her bachelor’s degree from Illinois State University and her doctorate from the University of Florida. She holds a certificate of clinical competence in audiology from the American Speech Language Hearing Association.

Photo of Midori Wakabayashi, AuD, CCC-A from Jefferson Hearing and Balance Center

Midori Wakabayashi

AuD, CCC-A

Dr. Midori Wakabayashi is a licensed audiologist who specializes in diagnostic and vestibular testing. She earned her bachelor’s degree from the State University of New York, Buffalo and her doctorate from the Arizona School of Health Sciences. She holds a certificate in clinical competence from the American Speech Language Hearing Association.

Clinic reviews

Healthy Hearing posts all positive and negative reviews that meet publishing criteria.

Read 5 verified patient reviews for Jefferson Hearing and Balance Center! Their average review score is 3.8 () from 5 reviews.

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“This review has nothing to do with the care I received, the audiologist I saw was professional, knowledgeable, and caring. I'm writing this as a warning to others about their billing and over pricing for common procedures. I went in for a "hearing test" two months ago and received a nearly $1,200 bill (AFTER insurance adjustments). Specifically, I received a "comprehensive audiometry threshold evaluation and speech recognition" and "tympanometry and reflex threshold measurements." I understand that healthcare is expensive, but to put it in perspective the Jefferson chargemaster (list of procedures and their prices) for Jefferson "clinics" lists these SAME procedures for hundreds of dollars less (BEFORE insurance adjustments). This center is associated with Thomas Jefferson University Hospital and is not considered a "clinic". I do not know why these procedures cost FIVE times more than providers within the same health network (Jefferson) and was unable to receive clarification on this after talking to the billing department on three separate occasions. One person I talked to said that it was so expensive because it's a "fee". I am extremely frustrated with how much time I have spent trying to understand the over priced cost of these procedures and warn others to do their research and find a provider that charges patients more reasonably. Had I known that my hearing test would cost me $1,200 out of pocket for a provider within my insurance network I would have never agreed. It would have cost me much less to go to a different provider in my network. ”

of Philadelphia, PA   
04/10/2020    Review submitted online
1 out of 5 1.

“I was very impressed with everyone at the Jefferson Hearing and Balance Center. I think just the fact that everyone was very professional and very courteous and understanding about what I was going through.”

of Philadelphia, PA   
10/21/2015    Review verified by phone
5 out of 5 1.

“She was informative and really willing to answer questions and provide information generally. That was her strong point.”

of Philadelphia, PA   
10/06/2015    Review verified by phone
4 out of 5 1.

“What I liked was that he gave me good explanations and was able to use an alternative machine during the testing. I wish he had studied the machine a little more, he had to used an instruction sheet to use the instrument. I was a little disappointed by that but everything else was good.”

of Madison, WI   
01/06/2015    Review verified by phone
4 out of 5 1.

“We really enjoyed the experience - it was good! They were very nice, they answered all the questions that we had! I wear aids so I kind of have some experience with that. They were just very nice, the place was very clean. It was efficient. It was a very good experience. ”

of Wadesboro, NC   
11/25/2014    Review verified by phone
5 out of 5 1.

Clinic details

About this hearing center

The Jefferson Balance and Hearing Center, within the Department of Otolaryngology, shares the mission with Thomas Jefferson University Hospital to provide the highest quality in patient care, education, and research. Our team of otolaryngologists and licensed audiologists offer full evaluation, treatment, and rehabilitation for hearing loss, ear disease, dizziness, and balance disorders. We also dispense state-of-the-art digital hearing aid technology and custom earmolds.

Hearing care services

  • Auditory Brainstem Response (ABR) Test
  • Cochlear Implant
  • Concussion Baseline Screening
  • CT Scan
  • Dizziness and Balance Testing
  • Hearing Aids
  • Hearing Evaluations
  • ImPACT
  • MRI (Magnetic Resonance Imaging)
  • Neuromonics Tinnitus Treatment
  • Videonystagmography (VNG) and Electronystagmography (ENG)

Hours of operation

Monday8:00 am - 4:30 pm
by appointment
Tuesday8:00 am - 4:30 pm
by appointment
Wednesday8:00 am - 4:30 pm
by appointment
Thursday8:00 am - 4:30 pm
by appointment
Friday8:00 am - 4:30 pm
by appointment

Clinic links

Accepted forms of payment

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Cash
  • Check
  • Insurance accepted, please call for details
Disclaimer: This clinic profile is for general information purposes only. Financial aid and insurance coverage can vary widely by policy and should be verified with the provider before services are rendered.