HearingLife - Syracuse

“Dr. Andino is the best! So knowledgeable and professional. She is so helpful and always is there for you! She definitely is an asset to HearingLife! ”

“Thank you Dr. Potter for your patience and professionalism. ”

“HILLIARY, WAS NICE, FRIENDLY very thorough. Kaleigh was very professional and mentioned new products. They seem very innovative, I am not there yet. But the are heading in the right direction.”

“Hillary is excellent to work with-great attitude and professional in her actions.”

“Hillary and Kaleigh are both great. I have been seeing Hillary for recent appointments. Hillary is knowledgeable, professional and very kind. I have used lyric hearing devices for years and aside from the cost I have been very satisfied with them. Recently in one ear I have been unable to use the lyric and so I chose a competitor in the ear aid. After about a month it stops working and I have to have it sent for repairs. This has happened 4 times within the year since I purchased this expensive device. When it is sent out for repairs I am without an aid in one ear for 10 days. Hillary is very understanding and sympathetic I cannot fault her at all. I am rather unhappy with the device however. ”

“Kaleigh was awesome! She explained my hearing test, how to use the hearing aids and told me what to go if I have any problems. I would Highly recommend HearingLife!!!”

“Hillary is very customer oriented. Handles questions professionally. HearingLife personnel are helpful. I plan to continue being customer.”

“Wonderful & awesome customer service. Exceeds expectations.”

“Hillary & others very friendly & helpful Nice people to do business with Very professional ”

“I had a well conducted hearing test. Have never had one that involved before. Felt completely satisfied with my results and the professionalism and knowledge of Dr. Smith.”

“Ever since I came to Hearing Life I have been very satisfied. I was very satisfied with the staff who first diagnosed what I needed for hearing aids. I am also very satisfied with the hearing aids that I chose. They have always been very helpful when I have had questions and concerns. I would recommend them to anybody.”

“Outstanding service A*****”

“Kaleigh Andino is an excellent professional at what she does. I would recommend her for sure. ”

“Very helpful and efficient ”

“Very professional, friendly and accommodating. Office is clean and orderly.”

“Kind ,caring,and complete.They examined my 95 year old mom. I am a nurse and I was very impressed.”

“In my several years of going to them for my hearing, the care I have received has always been better than their front office staff, which, I must say, has been exemplary :). Too much of a good thing. Makes it difficult to accept le.ss from other service providers. Dr Andino is a rare one that has the patience and simple communication skills to go with her professional expertise. And Wendy, what a gem. Bless you all.”

“Dr. Andino is wonderful! She is so knowledgeable and very helpful! She takes her time to explain everything. She is a pleasure to to work with knowing she is there for all your hearing needs. She is certainly an asset to HearingLife. The office staff is friendly and very welcoming. A great atmosphere!”

“My recent visit was both fast and efficient. Dr. Smith did a fine job removing my ear wax and changing my nubs on my aids. ”

“Very personable, no wait time to be seen. Very thorough. Showed my prior test results for comparison. Explained my options very clearly, made her recommendations, but I did not in any way feel pressured to make an immediate decision. Very good experience!! I would recommend this office.”

“Dr. Andino and Hillary were great. They are attentive and knowledgeable. The best review I can give is that I trust them completely and have no doubt they are providing the best treatment and guidance possible. ”

“For over six years I have received only the highest level of care from Dr. Andino and her staff. I have referred many folks to her office and they too agreed. Keep up the great work!”

“Was very pleased with how friendly everyone was. They made you feel very comfortable with teaching how to handle and wear hearing aides. Took their time explaining everything. ”

“employees are very nice and they keep appt time and don't make you wait long in the waiting area”

“Superb service and friendly, caring audiologist! Took the time to find me a referral in the state I’m moving to shortly-above and beyond my expectations!”

“The exam went as expected. The idea of using a 2nd familiar person (wife) to assist in the speech test is a brilliant idea since she is the most important person that I need to hear from. The comparing of new tech hearing aids during the test was also a good thing. Overall a great experience.”

“Very professional and caring they know their careers very well. Thank you for making things so much easier for me.”

“I was in for my annual check up, and they always treat me like I’m a new patient. As always I was treated exceptionally well by Dr Kaleigh and her staff, very professional and thorough, if you have hearing issues I would highly recommend you stop by. ”

“Never had a bad experience. As always office visits are awesome....Complete staff is excellent, Would highly recommend to anyone.”

“Fantastic service. Extremely accommodating and very knowledgeable. Would not go any where else.”

“I was pleased with the response I received on an emergency call and visit—same day appointment was made, and I was seen immediately upon arrival.”

“It was my six month check up… And as always excellent. I was early, but still taking in right away. I highly recommend you to all of my friends”

“It seems like all they care about are hearing aid sales. I wanted to come in for a hearing evaluation and they wouldn't let me come without having my wife present... presumably to double team me and pressure me into buying 7000$ hearing aids. After the appointment, they kept bombarding me with calls and letters in the mail. Would not recommend.”

“After making an appointment to have a free hearing test at the James Street office in Syracuse, I got my test and the provider issued me free hearing aids. I didn’t expect this but after tests revealed my severe loss he said my insurance would cover and they would be free to me. My hearing was improved as I had only one hearing aid and it was an old one, I had lost the other. After a week passed the dr called me back in the office and demanded my hearing aids back. He said that the company changed tax ids and for that reason could not issue me the hearing aids. To issue great tuned hearing aids to a patient and take them back one week later is criminal. A changed tax ID? Why didn’t he know this when I was sitting in his office and he had checked all the paperwork. Don’t go here. Find another more stable provider. This was a terrible experience for a 65 year old hearing impaired individual. ”

“I went in there to secure batteries and ear bud replacements. I got the batteries but was told I could only get the ear buds during specified "walk in" hours. There was no one in the waiting room and two persons in the office. I was required to make an appointment and make an extra trip, wasting my time. This poor customer service does not make me want to replace my hearing aids in the future with them.”

“I was very nervous + vain about needing hearing aids. Kudos to Ryan Potter to get me through the initial stages of doubt + nerves. He has been very patient w/ me. End result happy w/ my experience. Thanks Ryan Potter.”

“I thought she was honest, thorough, and professional. The only thing is, I didn't really think I needed a hearing aid that bad. My hearing is not that bad. I mostly went to please my wife. She showed me something that could improve it a little bit, and I didn't think it was worth the cost at this time.”

“She was professional and listened to my concern and very accommodating.”

“They explained in detail what they were doing so I felt very comfortable.”

“She worked very well with my son and she was very polite. She was nice.”