Hearing Care of Carson City, LTD

“My hearing aid fell into 3 pieces while trying to change the tiny wax basket. A quick trip to HC of CC, 10 minute wait cured it all. Temp fix on aid; new mold on the way. No sweat, no tears. Huh?”

“My hearing aid broke and I stopped into my hearing doctor without an appointment. Within 5 minutes, it was repaired and I was back on the road. Great service!”

“Outstanding service! They worked through lunch to get me on my way!”

“My mother was fitted for new hearing aids and she has had some difficulty with her right ear. Dr. Weeks was very compassionate and helpful in giving her advice about the new aids and how they fit. She will see him again next week. ”

“I get right in when needing an appointment. Great service.”

“Very efficient. ”

“I love my hearing aids, I wouldn't want any other. Mark and Brett have been extremely helpful in servicing and any adjustments I might need. I have always enjoyed my visits with them. ”

“My experience was excellent with kindness. ”

“It is always calm, efficient and professional. My questions are answered simple and understandably. Being able to hear clearly has been wonderful for me and everyone I talk to.”

“Just this past weekend I had a problem with my hearing aid. I called at 9 am and the secretary was able to get me in at 4 pm. Mark was able to make a temporary fix. I have been with them for 9 years, would not change. ”

“They have always been very helpful taking care of my problem. ”

“I was a bit apprehensive when I arrived for my hearing exam, but was immediately relieved with the ease of Dr. Mark Weeks and Dr. Brett Weeks. Both of these men have excellent bedside manner and truly care about me, the patient. They provided me with a hearing aid demonstration and explained everything so I could understand. All my questions and concerns were addressed in polite and considerate manner. Their job was not done until I was completely satisfied with my selection of hearing aids. I recommend Dr. Mark Weeks and Dr. Brett Weeks as they both are a credit to their profession. I was treated with compassion and understanding. I only wish I had visited the office sooner. ”

“My experience was excellent. ”

“You guys are darn good to me: courtesy, professional and always helpful. ”

“I have been with Marc for 20 years. Because my hearing changes a lot, he has to do all kinds of adjustments to my hearing aids. I can't say enough about the services. ”

“Brett Weeks is very good with people. However Mark needs to retire. He was snarly and snarky to me, interrupting and talking over me. If I can find some one else to service my aids, I am moving my patient care else where. I don't need Marks rude attitude. Margaret, the receptionist, is just as bad”

“I've been a patient for many years, and eventually VA approved my request to be provided hearing aids. However, when I'm experiencing any problems with my hearing aids(VA provided) these true professionals take care of the problem, until I can get a appointment with the VA. Many thanks ! you guys are the BEST !!”

“The staff is very helpful - kind and generous too. I've been in for several adjustments, received free batteries, and always a kind greeting. They are all very professional.”

“He listened to me and listened to what I said, then made changes to the hearing aid program.”

“She said he extremely professional, knowledgable, helped me a great deal, hearing better than before, did everything to help enhance hearing”

“They were all professional.”

“Terrible service. Unless you're planning to buy hearing aids, these people don't want to help and are not personable. And they've made that explicitly clear by stating that I should buy new aids rather than spend the money on repair. I'm now in the market to replace my current aids but after three times visiting, I will never spend my time or money here again. I've never met the audiologist who is apparently too busy/important to meet potential clients in the lobby or even call me and tell me what needs to be done on the aid. I've dropped my aids off for repair several times. This most recent visit, I'm still waiting after a month for one to return. I told them my aid was not under warranty when I dropped it off, and it took them several weeks to even send it off for repair. Next phone call I got was, "Your aid isn't under warranty, do you still want it fixed?" This is three weeks after dropping it off. Two weeks later, I'm still waiting. You'd think I didn't rely on my hearing aids. I'm not deaf. They're just for display. I've never had such terrible service and if this is any reflection of how the rest of their services are, I'd rather give my money to some folks who need it. I've never been so aggravated by any kind of service. My other aid needs repair (the first repair earlier this summer was defective and needs to be returned) and IS under warranty. By the time the first one gets back, the warranty will be over. I'd rather shoot myself in the foot than deal with this dealer again and again.”

“Very informative & detail oriented. He knows his job and knows what he's talking about. Good to have a doctor who listens to your problems and the next step to take, A good doctor all around. ”

“Very thorough and professional with a kind manner.”

“Very patient and informative.”