Audiological Services

1455 East Bert Kouns Shreveport, LA 71105
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A message from Audiological Services about COVID-19:

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Clinic staff

Photo of Glenn Waguespack, MS, CCC-A from Audiological Services

Glenn Waguespack

MS, CCC-A

Glenn Waguespack is a licensed audiologist who earned a bachelor’s from the University of Southwestern Louisiana and a master’s degree in audiology from Purdue University. He holds a certificate of clinical competence in audiology from the American Speech Language Hearing Association and is a fellow of the American Academy of Audiology. 

Clinic reviews

Healthy Hearing posts all positive and negative reviews that meet publishing criteria.

Read 4 verified patient reviews for Audiological Services! Their average review score is 4 () from 4 reviews.

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“I was treated with great respect. The specialist sat down directly in front of me and talked loud and clear and I heard every word he said. Everyone was very polite. I was treated like royalty .”

of Shreveport, LA   
05/27/2020    Review submitted online
5 out of 5 1.

“Dreadful experience with an audiologist who thinks his time is more valuable than doctors or my 78 year-old stroke victim husband. Glenn Waguespack sold my husband a hearing aid years ago and has yet to treat us with respect in the servicing of the aid. I would not recommend him for any service and would highly discourage anyone from retaining his services. He is the opposite of what I or anyone else would see as a good provider. ”

of Tyler, TX   
10/16/2019    Review submitted online
1 out of 5 1.

Official Response from Audiological Services:
“Thank you for your feedback. We take customer service very seriously and we would like to address your review of our practice. Appointments in my office are required, and if patients "drop in", they can either schedule an appointment or leave the hearing aid(s) with a detailed description, and they will be contacted within 24 hours. Appointments for ENT visits are made by one receptionist; those for audiology services are made by another receptionist. With respect to the situation in question, the patient obtained a hearing aid in 2009 and was never seen for follow-up beyond the trial period. It is highly atypical for patients to not need some service in a 10-year period, so it is hoped that the patient saw someone else for his hearing health care. Additionally, it is possible that this hearing aid is no longer manufactured. It is regrettable that there was no appointment on record. Appointments are booked in the computer with demographics as well as recorded in an appointment book with name and reason for visit. On the day in question, a full afternoon of patients had scheduled appointments, and it would have been unfair to have them wait while someone was worked in. For the record, the hearing aid could not have been reprogrammed since the patient had not had an audiological evaluation since 2009. It would be unethical to make programming changes without first doing a complete hearing test, so the appointment could not have been done in 5 minutes as indicated in the complaint. The ENT receptionist does not make audiology appointments--only the audiology receptionist. It is inappropriate to accuse anyone of not being compassionate when the patient has not been seen in 10 years. A letter apologizing for the miscommunication and offering to schedule another appointment has been sent, and it is understandable that no response to that communication has been received. If the patient or his wife will contact the office with a specific hearing aid manufacturer's name, they can be given the toll free number, and that company can put them in touch with an audiologist in their area. It is hoped that the patient soon finds someone who can assist in his hearing health care. Sincerely, Glenn Waguespack, M.S. ”
Received 12/09/2019

“William and I both have received hearing aids in the last month. Our service and experience were superb. Any and all questions were answered in a very professional and understanding manner. A great experience!”

of Gloster, LA   
08/02/2018    Review submitted online
5 out of 5 1.

“I liked the way they could give the information to her and make her understand it so easily. We enjoyed the visit a lot and we appreciated the professionalism and the quick service - it all went well.”

of Lafayette, LA   
03/11/2015    Review verified by phone
5 out of 5 1.

Clinic details

About this hearing center

Audiological Services is a part of Highland Clinic.  Our team of experienced, caring physicians and audiologists can help you with your hearing problems. We offer comprehensive hearing evaluations and will work with you to find the best hearing solution for you. Our staff is trained in the latest technology and offers a complete selection of hearing aids from many manufacturers. We also offer personalized follow up care to ensure that you remain satisfied with your hearing. 

Hearing care services

Audiological Services offers a complete range of hearing care services, including:

  • analog and digital hearing aids
  • diagnostic audiology
  • diagnostic testing
  • hearing testing
  • hearing aid services and batteries
  • speech disorders
  • certified audiologists

 

Hours of operation

SundayClosed
Monday8:00 am - 5:00 pm
by appointment
Tuesday8:00 am - 5:00 pm
by appointment
Wednesday8:00 am - 5:00 pm
by appointment
Thursday8:00 am - 5:00 pm
by appointment
Friday8:00 am - 5:00 pm
by appointment
SaturdayClosed

Clinic links

Accepted forms of payment

  • Visa
  • MasterCard
  • Discover
  • Cash
  • Check
  • Insurance accepted, please call for details
Disclaimer: This clinic profile is for general information purposes only. Financial aid and insurance coverage can vary widely by policy and should be verified with the provider before services are rendered.