Heuser Hearing Institute - Downtown

117 E Kentucky St Louisville, KY 40203
(502) 281-4986


Photo of Ingrid Edwards, AuD, FAAA, CCC-A from Heuser Hearing Institute - Downtown

Ingrid Edwards,


Dr. Ingrid Edwards, Au.D., FAAA, CCC-A completed her Master degree in Communicative Disorders at University of Louisville and received her Doctorate in Audiology from Arizona School of Health Sciences. Dr. Edwards holds a Certificate of Clinical Competence in Audiology through the American Speech Language Hearing Association. She is a Fellow of the American Academy of Audiology and is licensed to practice audiology in the state of Kentucky and Indiana. Dr. Edwards was employed as an audiologist and practice manager at a private practice setting for six years before coming to Heuser Hearing Institute in 2001.  Her primary areas of expertise include diagnosis and treatment of the dizzy patient and electrophysiology of hearing and balance. Dr. Edwards is the Director of Audiology for Heuser Hearing Institute.


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Healthy Hearing posts all positive and negative reviews that meet publishing criteria.

Read 14 verified patient reviews for Heuser Hearing Institute - Downtown! Their average review score is 4.14 () from 14 reviews.

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“Dr. Sarah Groswald and Heuser Institute have been a lifesaver for my wife. She was diagnosed years ago with Epstein-Barr Virus and suffered from frequent spells of severe dizziness. Dr. Sarah confirmed she had Vertigo and addressed the daily bouts that virtually ruled her life. Dr. Groswald worked with her to understand her problem and successfully deal with the symptoms. Professional and empathetic, we are fortunate to have Dr. Sarah and the Heuser Institute to rely on. ”

John H. of Louisville, KY   
09/30/2022    Review submitted online

“The receptionist was rude she seemed as if she couldn't he bothered. This place use to be good but now I feel the need to go somewhere else. If a client is asking information about something and you don't know the answer then go and find out, it's not that hard. ”

Lenise T. of Jeffersonville, IN   
06/27/2022    Review submitted online

“Sat in a chair awaiting my appointment...no one came to greet me or confirm my appointment so after 15 minutes I left. Went for a hearing test and instead of showing me available aids they scheduled another appointment 2 weeks later. I went to a competitor, got tested and shown models of aids and three days later they were in my ears. Understaffing was NOT the problem!”

Michael J. of Louisville, KY   
08/19/2021    Review submitted online

“The reception area has improved immensely in the last few years. They are now professional and friendly. The staff I have dealt with have been wonderful but the billing office does not measure up. I offered to pay during my last visit but was told I would be billed. I wasn't billed for 3 months and immediately called but had to leave a message. I tried the internet address but couldn't get it to work. I again called and left a message several times but didn't hear from them. Frankly I forgot after that until I received a notice I would be sent to collections. I called again several times and left messages. I finally called reception and explained the problem and was put through to a supervisor. Again I had to leave a message. Several days later I called reception again. This time I actually spoke to the supervisor and was able to make the payment. I'm not sure I will be back after this experience.”

Karen S. of New Castle, KY   
12/12/2018    Review submitted online

“The doctors were thorough and friendly. They know the different hearing aid brands and pick which one is best for a particular patient. It helped me to avoid the scams that are everywhere in this field. Thanks to Heuser.”

Mike H. of Prospect, KY   
01/24/2016    Review submitted online

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Clinic details

Giving those in our community the experience of sound and language since 1948.

Heuser Hearing Institute offers a full range of hearing services to patients of all ages. Our highly qualified clinical professionals provide testing, evaluations and offer the most advanced hearing devices that are available. We can help you make the best decisions with all of your hearing needs and ensure you achieve a better quality of life through better hearing.

Hearing care services

Our audiologists provide the following services:

•Diagnostic testing for all ages, infants to adults

•Video Otoscopy to see the ear canal and eardrum

•Hearing testing

•Vestibular testing for diagnosis and treatment of disorders of dizziness and balance

•Evaluation and treatment for tinnitus (ringing in the ear)

•Special testing to accurately assess the integrity of the auditory system

•Dispensing of hearing aids and assistive listening devices

•Hearing aid evaluations

•Hearing aid consultation, evaluation, fitting and dispensing

(502) 281-4986

Hours of operation

Monday8:30 am - 4:30 pm
by appointment
Tuesday8:30 am - 4:30 pm
by appointment
Wednesday8:30 am - 4:30 pm
by appointment
Thursday8:30 am - 4:30 pm
by appointment
Friday8:30 am - 4:30 pm
by appointment

Clinic links

Accepted forms of payment

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Cash
  • Check
  • Debit
  • Insurance accepted, please call for details
Disclaimer: This clinic profile is for general information purposes only.
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