UpState Hearing Instruments - Redding

“I have worn hearing aids since the age of 6 (currently 74)and have been to many hearing specialists throughout the years ... some were very good, and some not so good. .... but never have I seen the quality of service as I have seen and experienced with Upstate Hearing Instruments -they are OUTSTANDING! My husband and I recently attended atteneded a seminar at their beautiful office and thoroughly enjoyed the people there; learning how to use the latest technology, connecting to our cell phones, Bluetooths, and etc. If you are looking for some very special people who care, are knowledgeable, patient, and truly interested in helping you to improve quality of life when it comes to hearing better - this is the place! They have been, and still are, very helpful to me. My husband and I highly recommend them. Go to Upstate Hearning Instruments and be UPLIFTED! You won't be disappointed.”

“Excellent service. All the staff were kind and really helpful. Glad I took up the recommendation to go to UpState Hearing. I highly recommend them!”

“I have been a patient with Up State hearing for about fifteen years and I have been totally satisfied with their service. Their professional attitude and caring of their clients is the best. They have been more than generous with me in all aspects. I think Josh is a great associate. ”

“This was a first time visit to Upstate and could not be happier with the service. The receptionist treated me like a long time client which is unusual in this day and age. Ms.Christa Atwood hearing instrument specialist checked out both my hearing aids and was able to quickly repair one and sent the other one back to the manufacture for repairs. The entire service was excellent, and would highly recommend their services.”

“We are very pleased at the speed with which Upstate and Quartz Hill took care of the lost hearing aid. Thank you for making a stressful experience smooth. ”

“Overall, quite satisfied. Still trying to adjust to difference in new to old aids. ”

“You guys do great! ”

“I didn't know the coo coo clock was that loud. ”

“Very friendly staff. Offered many suggestions for hearing in different situations. Answered all questions. Supplied me with batteries. ”

“I am very happy and pleased with how we are treated. I love Scott. I wouldn't go anywhere else. ”

“Everyone has been friendly - I feel very well taken care of. ”

“I was so impressed with the service and help I received. I loved the very personalized service and patience I received from Stacy during the trial process using the hearing aids. Thank you so much.”

“Very thorough examination and excellent results. Friendly staff. ”

“He was patient, kind and knowledgeable. He helped my mother (with dementia) repeatedly. He met and exceeded my expectations! Thank you! ”

“My experience with UpState has all been to my satisfaction. Any questions that I have been answered to my satisfaction. I am very satisfied with the product and the service. ”

“Very friendly, knowledgeable. Completely changed my life at 73 years young. It's a big investment, but to me, it's worth every penny. ”

“I am extremely hard of hearing and have resisted hearing aids until now. UpState representative Scott Morris has been working with me with much patience and skill to now improve and help me with my hearing and especially in groups but in all conditions too. ”

“My experience was very good. ”

“After years of sometimes helpful hearing aids and sometimes frustrating aids, the Oticon that we got at UpState have been refreshing. They were knowledgeable, well prepared, provided an excellent hearing test, kind, encouraging, it was a great experience but costly! And rechargeable! ”

“When my son-in-law got his aids, my daughter said he didn't like them. I told her to tell him he needed to wear them so his brain would edit and he would like the result. He would even get used to his glasses over them. When my sister-in-law said his were in the box, I could only say "I love mine."”

“Everyone is friendly and helpful. Will take their time to work with until it's to your satisfaction. Always coffee/tea and cookies available. ”

“Everyone is helpful and friendly. Will work with you. Very concerned about your hearing. I would highly recommend Upstate Hearing.”

“I've been utilizing the services of UpState Hearing for nearly 5 years now. The staff here is excellent and the service is "spot on." From the time of first contact, to the present, everyone here has been thorough, professional and friendly. These folks go the full distance for their clients and because of that, I have sent others here. The response has been unanimous and positive. I highly recommend UpState Hearing to anyone in need of assistance with hearing issues and know they will be well served. ”

“Christa Atwood - a very kind and helpful person. She too the time to help me with my "aids" made adjustments and showed me how to better insert them into my hears. My hearing has improved! Thank you for her!”

“I didn't have to wait very long and they were quick and very pleasant and helpful. ”

“Ken Woods and his staff are always friendly and professional. I just was fitted for new aids and they are wonderful. My husband and I are members of HLAA, an organization we highly recommend. My husband is a new cochlear wearer. Life is not always easy but we are proactive. ”

“My experience was very nice. All there very helpful and very friendly. The cookies are a great treat. ”

“Excellent. ”

“They are just amazing. ”

“My experience was very good. Made me feel comfortable and special. ”

“Everything was done with all kindness and explanations needed. Perfectly taken care of my needs to be able to wear the hearing aid and not feel nervous. ”

“It's great to see UpState wanting our learning experiences to be shared with our fellow hearing-challenged friends, (i.e. UpState clients). ”

“I can hear now. ”

“The staff were excellent. The hearing test was the most conclusive test I have ever had. The overall experience was wonderful, cannot recommend Upstate Hearing highly enough. ”

“Ken is so professional and I always feel better after visiting your office in Redding. God bless you all! P.S. and I can usually hear better. ”

“Scott made me feel very comfortable and at ease. He explained everything as he went along and made sure I understood what he was saying. He made it clear that I can call anytime. ”

“My experience was excellent. ”

“Scott and all the staff have gone above and beyond in helping my find the right hearing aids for my unique requirements. ”

“Convenient location in my hometown. Very professional and friendly employees. Responsive to follow-up questions. ”

“Made me hear a little better. ”

“Top quality products. Very professional, relaxed and friendly service. Staff go out of their way to be helpful. ”

“My experience at Upstate Hearing was great. From the front desk, ear molds and actual hearing tests, all were very professional. My Oticon hearing aids were far superior to another well known brand bought previously. ”

“My experience with your staff has been excellent. Always pleasant and accommodating. My hearing aids have been frustrating. Been returned twice and seem to be acting up again. ”

“My mom and I both are customers, they are nice and helpful. I wouldn't want to go elsewhere!”

“Everyone was kind and helpful. It was a good experience. ”

“If I had to have hearing aids, I am certainly grateful that I found the wonderful encouraging professionals at Upstate Hearing. The expertise of Scott Morris has helped me feel good about being able to have their top notch technology and support. I am very thankful to have the privilege of good hearing and great people to help me along this journey. ”

“Very friendly and professional. ”

“My audiologist/dispenser is a good listener. Her explanations were clear and easy to understand. She gave me adequate time and put everything in writing. She was kind and considerate yet very professional. ”

“The new hearing aids were explained to me and demoed. He set up the hearing aids the way I wanted them set and paired them with my cell phone. Very good job!!! Thank you. ”

“I was met with a smile and welcomed, testing and information was comforting. Best of all, my hearing aid was making my life much easier and enjoyable. Thank you Ken and Staff. ”

“Both Shelly and Paige are; competent, friendly, quick and caring. ”

“Oticon OPN 1 BTE's - I have worn aids since 1994, these are the best ever in my ear, they don't squeal when I get a hug. Easy to control where ever I am. Scott does a great job and takes me in Weaverville. ”

“The lady that took care of me in your office is awesome. The lady on the phone from her office in Redding is awesome also. ”

“Very friendly and helpful staff! ”

“Very satisfied with hearing aids. Thank you. ”

“We especially like Stacey. All the staff has been very helpful and professional. ”

“The staff and management work as a team to insure the best quality hearing experience possible. It is a pleasure to spend time with good natured experts. ”

“Very eye opening! Jeff was great!”

“All staff very polite creating a pleasant experience. Scott was very thorough and professional making me feel I was in good hands. I would highly recommend Upstate Hearing Instruments. ”

“The people in the reception area were very friendly and helpful. They even provide coffee and cookies while you wait. All tests were explained clearly to me and my questions were fully answered. Everything about this experience was top notch. ”

“After wearing a demo twice, I was never pressured to buy. After finding my own "fit", I made up my own mind. I am very satisfied with my choice. ”

“Everyone at Upstate was so nice and informative. My new hearing aids work so well, I had no idea I was so deaf. I would recommend Upstate to anyone who was having problems hearing, they were great to me. ”

“Good service, always there when I need them. Very polite, the whole office staff. They go out of their way for me and always keep me informed, up to date, always. ”

“Shelly is terrific! Very personable and professional. ”

“The staff were awesome and very welcoming. Scott was wonderful helping me in the whole process from the hearing test to helping me with the right product for my lifestyle. The experience was eye opening. ”

“Excellent, good audiologist. Pleasant staff and on time. Unique experience, I can hear now. ”

“Received new hearing aids. Staff very professional, helpful and friendly. Hearing aids more difficult to adjust, install, clean and handle than my old ones. ”

“I was really impressed with the patience they had getting me satisfied. ”

“My experience was excellent. Very caring. ”

“Very good experience! I went somewhere else twice and it was horrible! Had a hearing aid and dog ate it several years ago. Scott Morris is excellent and provides great customer service and listens to my needs and addresses them. Extremely happy with the company. Would definitely recommend your product! ”

“My husband is now in a care facility so I'm doing this. Upstate Hearing was great! Ken was very patient with him and he finally got hearing aids that work. Thank you. ”

“Chicago office is very convenient. Cost is very pricey. Staff is very friendly and knowledgeable and know their business. The new aids are much better than the old ones. ”

“Reception by staff is always pleasant. Fresh coffee, pleasing seating and reading materials available. Individual consultations and service were always very good and pleasurable. ”

“Time was taken to customize my hearing aids to suit my needs. New one works better than my previous. I would highly recommend NSH! Thank you! ”

“Scott does a great job with instructions and adjustments. However, when I install new fresh batteries, I must do something that causes aids to malfunction thus I am using the previously issued aids. ”

“Great service, wonderful employee's, couldn't ask for more from a company. ”

“Had to wait longer than usual to see doctor. ”

“The testing and providing for my hearing difficulties was professionally accomplished by your staff in Chico, California. I am pleased by the level of service they have provided and am happy to recommend them. ”

“The best service and the best quality hearing aids ever!!”

“Enjoyed the whole experience. ”

“I love everything about this office! The staff are wonderful, kind, caring and professional. I have told many friends and family to go here. I especially love Stacy Garcia, she is amazing at what she does. ”

“All staff is super friendly, very helpful and totally professional. Products are very high quality. Excellent follow-up and service. ”

“In October, I was replacing a pair of hearing aids and was helped in choosing by Stacy and a gentleman from Oticon. Stacey tested my hearing and helped me through the numerous weeks of trials before I finally chose and purchased the new pair. A great experience. ”

“A lady in the waiting room said "You came to the best place in the North State." She was right! Very friendly people who care about me. They gave me the most thorough hearing test I ever had. The hearing aids continue to amaze me everyday - fantastic! They really took the time to explain exactly how to use and take care of them. I love this place! ”

“Michelle was very professional and knew the product very well. Everything was clearly explained and I am pleased with the results. ”

“Excellent service and friendly family like group. Totally happy with purchase and service. ”

“Michelle "Shelly" is amazing. She takes time with the person needing the hear aid and with the support person. She is skilled, knowledge and insightful. Her educational background enhances her ability to do a amazing job meeting the needs of the person. She takes into account unique small things that make a big difference. She is there for you and the family through out the process.”

“It came my time for assistance hearing. I didn't have to shop because Ken and Upstate hearing took care of my dad for years, until he passed. They not only gave him great service ALL THE TIME but was treated with respect from day one until the last day he needed them. Now it's my turn and as expected all that was given to me. I find them courteous, professional, caring and prompt. As in the past, I was offered what I needed and not up-sold. I believe they provide services you won't get elsewhere. I usually don't like referring but I will with UPSTATE HEARING due to their superior service and quality.”

“Great experience for my wife and me. Scott made us both feel very comfortable. The evaluation was stress-free and informative. Everyone at Upstate was helpful and pleasant to work with getting set up. When I had a problen pairing my iphone Christa got me set up and explained the problem clearly. She took the time to make sure I could problem-solve on my own in the future. The problem was not the hearing aids, it was my iPhone. My first big party that I went to wearing my hearing aids was amazing - what a change. Friends were asking me to repeat words for them instead of the other way around. I can hear the birds again. What a remarkable life improvement. ”

“She is knowledgeable but I give them a black mark for not letting me know what's going on for over a month.”

“That he spoke clearly to my father and that he explained everything really well.”

“Just great! Wasn't any hard sell or anything like that- just very knowledgeable, very understanding. I really liked that he professional that assisted me also wears hearing aids. So, he wasn't just speaking from someone who is not hearing impaired, this is someone whose hearing has been impaired most of his life. I went there because a friend of mine recommended him highly and was really pleased with his experience. I have to say I was, too. ”