Dr. Ellen Simon has been the Pediatric Audiologist at Hear Center for 24 years and has been the Executive Director since 2007. She earned her master’s degree in audiology from the University of Michigan and is an active member of Pasadena Rotary. Dr. Simon has a passion for providing affordable hearing and speech care for those who need it.
Dr. Allison Granali enjoys working with patients of all ages at Hear Center. She earned her doctorate in audiology from US San Diego and San Diego State University and has worked in several hospital and clinic sets. Dr. Granali is knowledgeable in the latest technology to provide her patients with the best hearing healthcare.
This provider participates in the following insurance and discount plans: AFE USA, AARP-HearUSA, Perkspot, Prime Health, Harmony Hearing, OCCM, Homelink, Advanced Hearing Providers, AMAC, CAP Connection, MCAS and Federal Employee Program.
Read 2 verified patient reviews for Hear Center! Their average review score is 1.5 () from 2 reviews.
“I have had a relationship with THE HEAR CENTER for more then 20 years. My daughter had been a patient for that long as she was diagnosed when she was 5. We LOVED Hear Center. Debbie was always awesome, considerate, compassionate and willing to do whatever it takes to keep my daughter happy and hearing. I too have been diagnosed with hearing loss and am supposed to be wearing hearing aids also, but, when my daughters hearing aids broke down after 10 years, I gave her my hearing aids, and I have gotten by ever since without them. I got my original hearing aids back from my daughter. Those hearing aids are covered under a third party insurance, (ESCO), and the paperwork said I needed to go to Hear Center for maintenance issues. They wouldn’t even make an initial appointment. (I hadn’t seen them in over 10 years). They needed insurance approval first. I contacted my insurance and they sent me approval for a different audiologist, (in my approved network of providers)... I appealed and requested an approval for an OUT OF NETWORK provider.... it took almost 5 weeks to get that approval, but, finally I got it… I contacted them and they told me the codes on the authorization were incorrect... and would need to get them fixed prior to making the appointment. IT WAS THEIR POLICY... The front desk person although POLITE, showed little understanding and borderline condescending while she attempted to explain it AGAIN. I requested to speak with Debbie, as I was sure she would remember me and be able to help me, as I was only asking for them to SCHEDULE AN APPOINTMENT, which would probably be at least 2+ weeks, probably more? they were unwilling to schedule the appointment, while awaiting for the ‘correct code’) assuming the code was IN FACT INCORRECT, Debbie did little to help me out except to explain why they had the policy.... to which I said, ‘good day’. They lost a patient. Their inability to listen to patients, (i.e. not just give them time to speak, but rather TO LISTEN). they were in a position to not lose any money. incur no loss of time, (except the 15 minutes it took to have them state their policy three times) now, they created hardship for one patient, myself, and will get this negative review... Im not sure how much an initial hearing evaluation cost for a cash payment... I easily could have assumed that cost by my promise to pay cash. but instead, they were unwilling, unable to MAKE AN APPOINTMENT”
“My general rating of below average is because of the the various receptionist personnel. Appointment making is never easy or smooth. I have had people answer the phone with just "hello" so I did not know if I had the Hear Center. Argument about whether I could make another appointment after being told I missed an appointment. After stating that I wanted to make an appointment with a specific audiologist, put on hold and then being transferred to the general recorded message that goes through all of the information of days open, hours and then running through extension numbers for the various departments or person that you might want to talk to. The recording says to touch the extension you want but it does not allow the system to place the call until the entire list of extensions has been gone through. Debbie the general office manager has always been efficient and Joanna Navarro is an excellent audiologist and has give me excellent service. In fact I followed her to the Hear Center from the American Hearing and Balance Center because she has given me excellent service.”
About this clinic
The Hear Center offers quality hearing care to people of all ages and recognized for their superior pediatric audiology services. The professionals at the Hear Center are knowledgeable in diagnostic evaluations and amplification to improve and maintain healthy hearing and the quality of life for those with hearing challenges.
- Hearing screenings
- Complete hearing tests
- Hearing aid evaluations
- Hearing aids
- Computerized hearing aid fittings to ensure proper amplification
- Hearing aid accessories
- Hearing aid service including cleaning, checks, maintenance and repairs
- Hearing aid batteries
Call this clinic today!
|Monday||8:00 am - 6:00 pm|
|Tuesday||8:00 am - 6:00 pm|
|Wednesday||8:00 am - 6:00 pm|
|Thursday||8:00 am - 6:00 pm|
Accepted forms of payment
- Financing available for those who qualify
- Insurance accepted, please call for details