Photo of Ellen Simon, MS from Hear Center

Ellen Simon,


Dr. Ellen Simon has been the Pediatric Audiologist at Hear Center for 24 years and has been the Executive Director since 2007. She earned her master’s degree in audiology from the University of Michigan and is an active member of Pasadena Rotary. Dr. Simon has a passion for providing affordable hearing and speech care for those who need it.  


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Healthy Hearing posts all positive and negative reviews that meet publishing criteria.

Read 5 verified patient reviews for Hear Center! Their average review score is 3.2 () from 5 reviews.

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“We were referred to The Hear Center to have my 1.5 yr olds ears looked at after noticing some hearing deficits. The first appointment we had was smooth , however we were told we would need to be referred to another specialist and then return to The Hear Center. Three weeks later and the staff had not relayed any information to the PCP or requested the referral they said they needed to request. When I reached out to Phillip via email, instead of getting any type of solutions I received a condescending apology for "my confusion". The other lady I spoke to offered much more support, compassion and respect. ”

Jacqueline M. of Alhambra, CA   
08/24/2022    Review submitted online

“Our family was referred to the HEAR Center after a very difficult and frustrating experience with another audiologist. We’ve had a very rough year medically with our son (who just turned two) and were feeling disappointed with the entire medical system. However, talking to the HEAR Center it was the first time in a long time I felt hopeful. Ellen was our initial contact and was incredibly patient and kind. It was the first time in a long time I felt like someone was listening, cared, and had some solutions. She walked through all [of] our options, provided stellar recommendations, and took the time to fully answer questions. I really felt like we finally had some people on our team. When our son went in to the HEAR Center for some tests, they were warm and welcoming and kind. Ellen stayed connected and involved with all the aspects of our son’s follow up which meant a lot to us. And the results were clear and understandable! What a wonderful find! We are so grateful for their help!!! They really changed our view for the better!”

Megan O. of Glendale, CA   
03/13/2019    Review submitted online

“My favorite part about Hear Center is that they contribute to the good of the community. When you buy a H.A. from this non-profit, you contribute to the "pot" which helps to pay for low income clients who couldn't have gotten a hearing aid otherwise. Thanks HC for all you do for Pasadena and Los Angeles County!”

Benjamin B. of Los Angeles, CA   
03/05/2019    Review submitted online

“I have had a relationship with THE HEAR CENTER for more then 20 years. My daughter had been a patient for that long as she was diagnosed when she was 5. We LOVED Hear Center. Debbie was always awesome, considerate, compassionate and willing to do whatever it takes to keep my daughter happy and hearing. I too have been diagnosed with hearing loss and am supposed to be wearing hearing aids also, but, when my daughters hearing aids broke down after 10 years, I gave her my hearing aids, and I have gotten by ever since without them. I got my original hearing aids back from my daughter. Those hearing aids are covered under a third party insurance, (ESCO), and the paperwork said I needed to go to Hear Center for maintenance issues. They wouldn’t even make an initial appointment. (I hadn’t seen them in over 10 years). They needed insurance approval first. I contacted my insurance and they sent me approval for a different audiologist, (in my approved network of providers)... I appealed and requested an approval for an OUT OF NETWORK provider.... it took almost 5 weeks to get that approval, but, finally I got it… I contacted them and they told me the codes on the authorization were incorrect... and would need to get them fixed prior to making the appointment. IT WAS THEIR POLICY... The front desk person although POLITE, showed little understanding and borderline condescending while she attempted to explain it AGAIN. I requested to speak with Debbie, as I was sure she would remember me and be able to help me, as I was only asking for them to SCHEDULE AN APPOINTMENT, which would probably be at least 2+ weeks, probably more? they were unwilling to schedule the appointment, while awaiting for the ‘correct code’) assuming the code was IN FACT INCORRECT, Debbie did little to help me out except to explain why they had the policy.... to which I said, ‘good day’. They lost a patient. Their inability to listen to patients, (i.e. not just give them time to speak, but rather TO LISTEN). they were in a position to not lose any money. incur no loss of time, (except the 15 minutes it took to have them state their policy three times) now, they created hardship for one patient, myself, and will get this negative review... Im not sure how much an initial hearing evaluation cost for a cash payment... I easily could have assumed that cost by my promise to pay cash. but instead, they were unwilling, unable to MAKE AN APPOINTMENT”

WILLIAM B. of San Gabriel, CA   
12/10/2018    Review submitted online

“My general rating of below average is because of the the various receptionist personnel. Appointment making is never easy or smooth. I have had people answer the phone with just "hello" so I did not know if I had the Hear Center. Argument about whether I could make another appointment after being told I missed an appointment. After stating that I wanted to make an appointment with a specific audiologist, put on hold and then being transferred to the general recorded message that goes through all of the information of days open, hours and then running through extension numbers for the various departments or person that you might want to talk to. The recording says to touch the extension you want but it does not allow the system to place the call until the entire list of extensions has been gone through. Debbie the general office manager has always been efficient and Joanna Navarro is an excellent audiologist and has give me excellent service. In fact I followed her to the Hear Center from the American Hearing and Balance Center because she has given me excellent service.”

Laura T. of Pasadena, CA   
12/28/2017    Review submitted online

Clinic details

A non-profit hearing and speech clinic

The Hear Center offers quality hearing care to people of all ages and recognized for their superior pediatric audiology services.  The professionals at the Hear Center are knowledgeable in diagnostic evaluations and amplification to improve and maintain healthy hearing and the quality of life for those with hearing challenges. 

Hearing care services

  • Hearing screenings
  • Complete hearing tests
  • Hearing aid evaluations
  • Hearing aids
  • Computerized hearing aid fittings to ensure proper amplification
  • Hearing aid accessories
  • Hearing aid service including cleaning, checks, maintenance and repairs
  • Hearing aid batteries


(626) 283-5991

Hours of operation

Monday8 am - 6 pm
Tuesday8 am - 6 pm
Wednesday8 am - 6 pm
Thursday8 am - 6 pm
Friday9 am - 5 pm

Clinic links

Accepted forms of payment

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Cash
  • Check
  • Debit
  • Financial aid
  • Financing available for those who qualify
  • Insurance accepted, please call for details
Disclaimer: This clinic profile is for general information purposes only.
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