Santa Cruz Ear Nose and Throat Hearing Aid Center

550 Water St Ste A Santa Cruz, CA 95060
(831) 440-3840

A message from Santa Cruz Ear Nose and Throat Hearing Aid Center about COVID-19:

The HEARING AID CENTER and the E.N.T. office is now open by appointment and with TeleHealth visits. Please call for details.


Photo of Ruth Kaspar, AuD, FAAA, CCC-A from Santa Cruz Ear Nose and Throat Hearing Aid Center

Ruth Kaspar,


With degrees from A.T. Still University and Brigham Young University, Ruth serves as the Director of Clinical Audiology for Santa Cruz Ear, Nose and Throat Medical Group. As a diagnostic specialist, Ruth identifies the extent and damage of hearing loss and helps patients come to the appropriate steps to correct the problem. In addition to her work, Ruth is active in the community and serves as a consultant to Dominican Hospital’s newborn hearing screening program, is a guest lecturer on tinnitus, pediatric audiology and auditory processing disorders, and is a taxi driver to her six children.

Photo of Leah Karraker, HIS from Santa Cruz Ear Nose and Throat Hearing Aid Center

Leah Karraker,

Hearing Aid Dispenser

Leah Karraker is a licensed hearing care provider and is knowledgeable in the latest technology in hearing aids and devices so she can help you make the best choice in your individual hearing needs, lifestyle and budget. 

Photo of Rachel Ersoff, AuD, CCC-A from Santa Cruz Ear Nose and Throat Hearing Aid Center

Rachel Ersoff,


Rachel Ersoff is a licensed hearing care practitioner with knowledge and experience in the diagnostic processes used to assess and treat hearing problems with the latest technology in hearing aids and devices.

Photo of Nicole Burgis, AuD, CCC-A, CH-TM from Santa Cruz Ear Nose and Throat Hearing Aid Center

Nicole Burgis,


"Hearing the leaky water faucet, the wind whistle, and a babbling brook may seem like normal background noise to those who have not experienced any hearing loss. Often one forgets that those high frequency sounds ever existed. It is not a necessity, rather, it is a privilege to be able to hear." - Nicole Burgis

Dr. Nicole Burgis obtained her Bachelor of Science in Communication Sciences and Disorders from Sacramento State University and her Doctorate in Audiology from Pacific University of Oregon. In August of 2020, Nicole accepted an Audiologist position at Santa Cruz Ear Nose and Throat, where she performs comprehensive hearing evaluations, ototoxic monitoring, tinnitus evaluations, vestibular assessments, and dispenses hearing devices.

Dr. Burgis has extended her education in tinnitus management by obtaining Certificate Holder of Tinnitus Management (CH-TM) credentials through American Academy of Audiology. This credential represents her competency in working with tinnitus patients to evaluate and help manage their tinnitus.

Dr. Burgis' promise to her patient’s is to follow best practice, stay up to date with changes in the field of Audiology, and to make each patient feel heard and their concerns addressed. 


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Healthy Hearing posts all positive and negative reviews that meet publishing criteria.

Read 28 verified patient reviews for Santa Cruz Ear Nose and Throat Hearing Aid Center! Their average review score is 4.61 () from 28 reviews.

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“I have not seen Terrence in a couple of years but finding his card, prompted me to write a FANTASTIC review about an amazingly kind and compassionate individual that has left a positive and last impression on me. If you go anywhere for hearing aid needs, GO HERE. The entire staff is professional, and organized, and I only had great experiences each time I came. I got a hearing aid through this office and bc I ended up having an ear operation and restoring some lost hearing, I no longer go here. Terence was always friendly, and had a love for the outdoors. I remember once he saved me a doctor's visit by carefully removing some wax from my teen daughter's ear. I was so appreciative. He and his office exceeded expectations. If I could give him move stars I would.”

cassia l. of Soquel, CA   
07/10/2018    Review submitted online

“They did a great job with follow-up and referral. ”

Steven C. of Tres Pinos, CA   
05/04/2016    Review received via mail

“She's knowledgeable and explains really well. She got exactly what I needed.”

Adriana L. of Hollister, CA   
10/22/2015    Review verified by phone

“Terry is great.”

Kay H. of Watsonville, CA   
09/25/2015    Review verified by phone

“They had a new technician who worked on my ears and she didn't have any idea what she was doing. It should have taken her a minute to clean the one side, and it took her over an hour, and that wasn't even the side that was plugged up. She got the doctor for the second ear, and I don't think he finished his job either.”

Barbara R. of Santa Cruz, CA   
08/19/2015    Review verified by phone

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Clinic details

A Healthy Future

With more than 25 years of experience, the physicians and audiologists at Santa Cruz Ear, Nose and Throat Medical Group are dedicated to providing patients quality treatment involving disorders of the head and neck. Our doctors and audiologists have a passion for serving the community around them, that's why we specialize in disorders of hearing and balance issues, sinus disease, head and neck cancers, and even pediatric issues such as ear infections. We're proud of the experience we provide, let us help you today! 

Hearing care services

Santa Cruz Ear, Nose and Throat Hearing Aid Center offers a wide variety of hearing health care solutions for individuals of all ages. Our professionals are skilled in: 

  • Childhood hearing loss and diagnosis
  • Adult hearing loss and diagnosis
  • Hearing aid selection and provision
  • Tinnitus evaluation and management
  • Tympanometry
  • Live speech mapping
(831) 440-3840

Hours of operation

Monday9 am - 5 pm
Tuesday9 am - 5 pm
Wednesday9 am - 5 pm
Thursday9 am - 5 pm
Friday9 am - 5 pm

Clinic links

Accepted forms of payment

  • Visa
  • MasterCard
  • Cash
  • Check
Disclaimer: This clinic profile is for general information purposes only.
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