Biltmore Ear Nose & Throat - Downtown Phoenix

1010 E McDowell Rd Suite 200 Phoenix, AZ 85006
(602) 904-7967

A message from Biltmore Ear Nose & Throat - Downtown Phoenix about COVID-19:

We are still open to serve you and we're taking every precaution to disinfect all spaces and equipment between patients. Please call ahead for an appointment.


Photo of Jacquelyn Long, AuD, CCC-A from Biltmore Ear Nose & Throat - Downtown Phoenix

Jacquelyn Long,


Jacquelynn Long is a licensed hearing care practitioner with knowledge and experience in the diagnostic processes used to assess and treat hearing problems with the latest technology in hearing aids and devices.

Jill Juvan-Smith,


Jill Juvan-Smith is a licensed Doctor of Audiology with experience helping people achieve healthy hearing. She specializes in the evaluation and treatment of hearing loss with experience in hearing evaluation and hearing aid technology.

Sara Morrison,


Sara Morrison is a licensed audiologist providing audiology services to clients in our Phoenix office location.  She is a professional in her field and can help identify and treat your hearing needs with the latest technology in hearing aids and devices.


Clinic location map


Healthy Hearing posts all positive and negative reviews that meet publishing criteria.

Read 8 verified patient reviews for Biltmore Ear Nose & Throat - Downtown Phoenix! Their average review score is 2.63 () from 8 reviews.

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“Got lost try to call for over 20 mins. For them to guide me to the office no one answered. Finally made it but 15mins late. So now they can't see me, I told them I been calling for over 20 mins and you don't answer. She said nothing, I left was able to switch my other appt so I can come back in 45 min but guess what I call from downstairs and they don't answer, went up called from inside the office and the phone doesn't even ring. I tell her I been calling to reschedule but you don't answer. She didn't even look at me and only said your good for the appt. Not only rude but so disrespectful. The Dr. is nice but with a staff like this ,this place is awful. I don't recommend this place to no one. Rather drive an hr to another location.”

of El Mirage, AZ   
05/28/2021    Review submitted online
1 out of 5 1.

“I made an appointment and was told by Esme it would be no charge at all. Next thing I know they are sending me bills. Told them over and over again I was told no charge. They chose not to believe me. The girl that made the appointment for me listened when I said I could and would not pay for another ENT appointment and she assured me there was no charge. Biltmore ENT chose to believe their girl Esme over a customer. Poor choice.”

of Gilbert, AZ   
08/22/2019    Review submitted online
1 out of 5 1.

“I've had 3 appointments, and each time waited for 45 minutes to an hour. After I got there early like their numerous calls, emails, and texts asked me to. Front desk was awful - no information on wait time. Will be switching doctors. ”

of Phoenix, AZ   
08/11/2016    Review submitted online
1 out of 5 1.

“I waited for a hour. The doctor wasn't apologetic.”

of Tempe, AZ   
03/02/2015    Review verified by phone
1 out of 5 1.

“She got the wax out of my ear. ”

of Phoenix, AZ   
07/22/2014    Review verified by phone
4 out of 5 1.

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Clinic details

Compassionate & Personalized Ear, Nose and Throat care

Founded in 1972, our practice philosophy defines our dedication to provide each patient with "The Biltmore Ear, Nose and Throat Advantage". Through our commitment, experience, and expertise, Biltmore ENT has established caring relationships with our patients which will last a lifetime! We understand how vitally important your ears, nose and throat are to your quality of life. We all tend to take these for granted…until we experience a hearing loss and cannot hear the sound of a loved one’s voice…or we get a stuffy nose and can’t smell the cool crisp desert air…or a nagging sore throat just won’t go away, and makes it hard to eat or talk. 

Hearing care services

Our services include the following:

  • comprehensive hearing evaluations and testing
  • hearing aid sales – latest technology
  • hearing aid dispensing and fittings
  • hearing aid accessories
  • hearing aid service including cleaning, checks, maintenance and repairs
  • custom earmolds and hearing protection
  • hearing aid batteries


(602) 904-7967

Hours of operation

Monday8 am - 5 pm
by appointment
Tuesday8 am - 5 pm
by appointment
Wednesday8 am - 5 pm
by appointment
Thursday8 am - 5 pm
by appointment
Friday8 am - 5 pm
by appointment

Clinic links

Accepted forms of payment

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Cash
  • Check
  • Debit
  • Insurance accepted, please call for details
Disclaimer: This clinic profile is for general information purposes only.
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