HearingLife - Chandler

“I recently moved from New Jersey to Chandler AZ. In New Jersey I purchased a pair of hearing aids that never worked properly, in spite of the fact that the audiologist in New Jersey sent the hearing aids to the manufacturer for recalibration. When I arrived in Chandler, I received notification from the audiologist saying that the warrantee on my hearing aids was about to expire. I contacted Sandra Harper and she was able to make the hearing aids work properly. She also showed me how to program the hearing aids so that I could easily adjust the volume according to my needs. She was extremely helpful, very professional and took the time to show me on the computer how the programs work. I basically recovered $5,000 that I thought I had wasted. ”

“Excellent responsiveness and great customer service. ”

“Dr. Harper is amazing. Takes the time to educate you about your hearing, and hearing aids. She fit me in because of the ordeal I went though with another office. She didn’t have to do that especially so close to the holidays. But she did. I have never had anyone spend so much time with me and explaining every detail to me. She even made phone calls to my benefits to push through my approval for the benefits package. She truly is the best audiologist out there and cares for her patients. I will not be using anyone else.”

“ Some 30 years ago I received my first set of hearing aides. Since then I have tried at least 5 different hearing aide companies. All did the same thing. Make an appointment, go into the sound proof room, take the test, go into another room, have the molds made, have the person come back in 2 weeks to pick up. Go back set down handed the aides insert and then asked how do they feel? Second question can you hear in both ears okay? Handed a box with instructions and such. Told to were for 2 weeks to get used to. Then, if you need anything call for an appointment. All seemed to be in a hurry. Just like only had a certain time to get you in and out. If I insisted I could ask a question and the person was walking away, sometime received an answer but most time we will talk next time you back. I had to learn all about the aides on my own by trying different adjustments, those that I could. Most of time when I called for an appointment had to wait 3 or 4 weeks and sometimes could not get off work so never did go back. Others at worked asked me where I went to buy the aides and I would not tell them because I always was treated badly and did not want them to blame me for sending to a company who treasures money over the customer. And most were between 15 and 25 miles from my house and work. Was in Walmart one day and heard 2 older couples talking about hearing aides. One man said he went to Harper Hearing to get his aides and it was the best place to go because like me he had been to several others and received the same treatment as I did. So asked hem where the office was located. Fount out it is less than a mile from by house. So made an appointment. I knew right away when I walked into office that this visit would be much better than all the rest. Was greeted, by Rachel, with a smile and asked if I wanted a cup of coffee and snacks. She treats all patients, new or returning, the same with kind words. She is very helpful in answering any question you may have. I had to stop back for an answer about settings on my phone, was told already but forgot, instead of telling to make an appointment she explained it and I understood. So again Harpers is the place to go. As to appointments Rachel does it all, sets up, calls to remind you, changes in case you cannot make it. Always thinks of the patient first. Went into the sound proof room and did the hearing test. Then to my surprise Sandra looked into both ears with a lighted interment that also came up on a monitor which I could see. First time I ever was able to see what the inside of ears looked like. She had 2 monitors one for her and one for me. I was able to, again for the first time, see my charts and see just how much hearing I had lost. Before I was given the aides she explained how they work and how to use the settings. When I put in to see the fit it was then she programmed both explaining each step as I watched on monitor. All programmed new batteries inserted. Went through some tests to see if balanced and just how good I could hear. I was ready to leave but she said no, wanted to make sure I was happy. So I asked her to turn one off and say something then the other both good. I had forgotten about using the phone and being able to hear through the aides but she did not so she went through the process and even set up my phone for me. I did nothing and after I left did not need to change any settings. Now where I work and am asked where I bought the new aides I always say from; Harper Hearing Services that Dr. Harper is the best I have ever been to in the last 30 years then give her address and phone number. ”

“I will definitely continue my hearing health with Dr Harper and her staff. She really paid attention to what I was experiencing and cared about getting me comfortable. Thanks ”

“I have been with Dr. Harper for many years and trust her completely. She is very thorough and knows what my needs are. She answers my questions and explains things to me so that I understand completely. She catches the slightest deviation in my hearing and follows up on it. Rachel is a big help too. ”

“Awesome. Dropped in to see about hearing aid repair and front staff handled problem within 5 minutes, even though I had not originally purchased hearing aid through them. Will definitely use Harper Hearing for future audiology needs.”

“Great experience at Harper Hearing. Sandy and Rachel are the best. ”

“SANDRA IS OPEN AND WELCOMING. SHE IS PATIENT WITH PROBLEMS, AND STAYS FOCUSED UNTIL THEY ARE SOLVED TO YOUR SATISFACTION ”

“I wished I met Dr. Harper 5 years ago. She’s the best Audiologist in the valley. She’s cutting edge and very knowledgeable of the latest advances in audiology. She doesn’t just read the result of your hearing test, she works hard at getting to know your daily activities and listens to your concerns. Simply put, she really listens. Dr. Harper quickly matched my interest in technology with the Oticon OPN hearing aids. She explained that the Oticon Opn are the first hearing aid to connect to and interact with the Internet using IFITT enabled services. Since I love technology, I googled Oticon on my phone and learned that the Opn hearing aids captured prestigious 2017 CES innovation Awards in two categories, Tech for a Better World and Wearable Technologies. When she showed me how small they were, I was sold. Rachel, Dr. Harper’s back office guru, took care of everything and called me a week later informing me that hearing aids were in the office already. She did it all, including worked with my insurance company and the Oticon rep. The fitting went smoothly and within an hour I was hearing high pitches in people’s voices. I even heard Rachel talking on the phone down the hallway. It was unbelievable! I couldn’t believe that such a small device (practically invisible) could be so powerful. Originally I thought that hearing aids would amplify people voices, but the Opn don’t work that way. Instead of loudness, I heard clarity! Instead of hearing voices in front of me, I was hearing voices all around, like 360 degrees. This is what Dr. Harper said it would be like with Oticon hearing aids. She quickly downloaded and installed the Oticon app on my IPhone and showed me how to make the adjustments using the app. That day not only did I experience I life altering experience but my teenage daughters were shocked when I heard everything they said at our dinner table that night. If you ever thought about getting hearing aids, now is the time. The technology has made incredible advances over the past year. I’m grateful for Dr. Harper listening to my needs and fitting me with the Opn hearing aids. ”

“Excellent!! Dr Harper did a great job and was a professional with a smile, highly recommended”

“Dr. Sandy Harper and her Assistant Rachel truly care about their patients and are always very helpful. Dr. Harper recommended the best hearing aids for me with the latest technology, and I am thrilled with my results. Rachel always helps me with a smile if I need anything or have any problems. Harper Hearing Services provides the best personalized service and I recommend Dr. Sandy Harper to my family and friends. Thank you Dr. Harper and Rachel!”

“Dr. Sandy Harper and Rachel are the best! I’ve been seeing them since 2000. I’m on my third set of hearing aids and Sandy has recommended the newest brand for my newest hearing aid. Three different brands and I’ve been very happy with them and her care for my hearing. I would recommend you try her and enjoy the pleasure of a doctor who really cares for her patients hearing needs. Thank you Dr. Harper and Rachel too...”

“Sandy is professional and very knowledgeable. She is genuinely concerned about her patients welfare and always looks for ways to improve your hearing performance. I would highly recommend her services.”

“Sandra is so easy to talk about this sensitive subject. I felt comfortable discussing my issues with her and know that she advising what is best for me. I highly recommend her.”

“Dr. Sandy Harper is extremely knowledgeable in her field and has offered me the most understanding and compassionate care in finding the appropriate hearing device for my needs. She and her staff are efficient and have always been able to accommodate my scheduling requirements. I would highly recommend her services to anyone searching for the best audiologist in the area.”

“Since my very first appointment Dr. Harper has given me excellent service! Making sure l had the best equipment available for my hearing problem, plus helping me through the insurance process. Paul Fiedler.”

“I have been using Harper Hearing for years now. Always excellent service. Dr. Harper goes out of her way to take care of her patients.”

“First, from the first time I met with Ms Harper, I was treated in a special way. Since being there three times, I can tell that Ms Harper is a true professional. She has done what is needed and gone overboard to do the best for my hearing problems. She definitely is more than five stars and more than 10. Thank you, Sandra Ann Harper for what you do better than my experiences with previous audiologists. You are a person that does your best with all your patients. Thank you!!!!!”

“Sandy Harper has been my Hearing Specialist for over 20 years and I couldn't be happier with her approach and solutions to my hearing problems. I would and have recommended Sandy to all my friends and relatives who require her services. ”

“Harper Hearing Service is Five Star all the way, Great audiologist service, I had no idea what was needed to support my hearing loss. After the hearing test we came up with the proper hearing aids, that fits my needs. She will take the time to make sure they work for you! Thank You Harper Hearing Service.”

“If you are not hearing things as clear as you used to, I highly recommend that you make an appointment with Dr. Sandra Harper of Harper Hearing Services. Sandy and her very personable assistant, Rachel, are tremendous and I know you will be extremely satisfied. Plus, she has great coffee and cookies. If by chance you visit her during the Holiday Season, the office is decorated like a winter wonderland. ”

“I've been going to Sandy since she started in the business and have always been very pleased with the professional service she has provided. I recently got my 4th set of hearing aids from Harper Hearing Services and as always they fit well and she has adjusted them to fit my hearing needs perfectly. Also, hats off to Rachel for running such an efficient office. I strongly recommend Harper Hearing Services for any of your hearing needs. And, They have good cookies and coffee while you wait.”

“My experience with Sandra Harper has been excellent. Sandra has taken extensive time with me to be sure my hearing experience and training with my new hearing aides was a positive one. Her patience and pleasant personality was refreshing. I would recommend Harper Hearing Services to any potential person who is having hearing difficulty. Sandra and her staff are a top notch team.”

“I really appreciated Sandy's patience and her thorough approach to a problem I was having with one of her suppliers. She stayed with me until the problem was resolved to my satisfaction.”

“Harper Services is definitely the place to go if you need hearing aids. Dr. Harper is terrific. I was very impressed with the amount of time she spends with you to help you understand the nature of your hearing loss and the various hearing aid options that are available. The breadth of her knowledge of the current state of the hearing aid technology was so beneficial. I decided to go with the Oticon OPN Minirite hearing aids which are definitely at the leading edge of today's technology. I never realized the extent of my hearing loss until I began using this product. I am extremely pleased with the outcome as well as the follow up visits that Dr. Harper provides in order to insure that these hearing aids have been accurately adjusted for my loss and hearing preferences. I would strongly recommend the services of Dr. Harper for anyone considering hearing aids.”

“I first went to Sandra Harper a few years ago for some Resound Lynx hearing aids. She was so amazing that when I moved across the country a year ago I could never find another audiologist that I liked as much as her (so I still see her when I’m in Phoenix). Recently I was in town for a few days and made an appointment to have her check out my hearing aids on Wednesday afternoon. She asked if I would be interested in the new oticon aids. In 24 hours I had my new oticon hearing aids in and fitted. I can’t express how grateful I was since I only had another day or two in town. The oticon’s are much better than my Resound’s were as they seemed to allow me to hear more sounds around me that I was not aware that I was missing. They are hands down better in noisy environments such as restaurants and bars (even with a band). Dr Harper really understands the technology as well and set up the hearing aids with my smart phone at the same time. Between her and Rachel in the front office I won’t ever see another audiologist no matter how far I move away!”

“Just want to give high recommendations to Sandy Harper--I purchased hearing aids from Harper Hearing Services just over a year ago and have been very satisfied. She is always willing to make needed adjustments and has a courteous staff whenever appointments are needed. If you are considering investing in hearing aids, Sandy is an excellent Audiologist who will provide the professional and knowledgeable service you deserve.”

“Very happy with Sandra Harper! Need at lease one new instrument for my right ear that has a louder Tinnitus than my current Widex aids can produce. We can not afford two instruments at this time.”

“Very helpful, and they were on time.”