Jake has worked in the hearing business since 2003 and is an expert at identifying issues and adjusting hearing instruments so patients can improve their hearing and quality of life. Jake received his B.S. degree from Westminster College and is a certified hearing instrument specialist. Jake and his wife, Molly LeRoy, are owners of The House of Hearing.
Molly LeRoy, AuD, CCC-A, BC-HIS
Molly began working in the hearing instrument industry in 1998 while attending the University of Utah. She received her Doctorate of Audiology from the University of Utah in 2009. Having worked in the hearing instrument business for more than 14 years, Molly has undergone intense training and coursework to fully understand all aspects of hearing loss, testing and hearing aid technology. Molly’s dedication and commitment to helping people hear better is shown through the passionate care she provides to each patient every day.
Healthy Hearing posts all positive and negative reviews that meet publishing criteria.
Read 50 verified patient reviews for House of Hearing - Draper! Their average review score is 4.78 () from 50 reviews.
“We have been working with Jenna. She is willing to take the time to make sure everything is done right and she meets my needs. She is very helpful, kind, and patient. She is also extremely knowledgeable about the cochlear implants and the programs that are offered. We are very happy we have been working with her and also Dr. Slattery. They are excellent. ”
Ken W. of Layton, UT 02/24/2021 Review submitted online
“I lost one of my hearing aids during a trial period. Instead of charging me their cost, the owner instructed the employee to charge me the full price ($3500) for the one lost hearing aid even though that price is usually negotiated lower and it also includes aftercare such as cleanings, programming of device, frequent testing of hearing, refurbishing of devices, etc. Beware...anyone who seeks to benefit from someones misfortune is not someone I want to do business with. ”
William M. of Salt Lake City, UT 05/30/2019 Review submitted online
Official Response from House of Hearing - Draper:
We appreciate your feedback, we welcome opportunity for improvement. I’m sorry that your hearing aid was lost and that you feel the contracted price for your hearing aid is unfair. An option you have is to purchase a replacement hearing aid since the hearing aid is under warranty. I apologize if this does not seem like the best option for you. If you’d like, please revisit any of our offices to discuss your options going forward. We wish you well.
Stephanie Anderson, Manager
“The quality of their products and their service is outstanding. They take a personal interest in their clients and strive to make sure you are happy with your hearing aids. ”
Sandy L. 04/25/2019 Review submitted online
“My appointment went very well. We skipped the test and the sales pitch because I had done it before. We talked prices and what quality would work best for me. I appreciated that very much.”
Keith L. of Bountiful, UT 02/18/2019 Review submitted online
“Sam was the one who helped me. He was so kind and professional and was patient with me. He knew what he was doing. When I am able to afford the Hearing Aids I plan on asking for Sam to help me.”
Sherm D. of Herriman, UT 01/10/2019 Review submitted online
“I went in for an appointment to see what was available since it had been 3 years since I had purchased my current aides. Maggie was great! Following a hearing test update, she took the time to explain to me all of my options and how far the technology had come over the last 3 years. She listened to my concerns and wants, explaining the best approach to compensate for my hearing loss. Based on her evaluation and recommendations, I selected an IIC which I don't think she was really excited about my selection, as it was new on the market and presented an unique design approach. While I'm waiting for the new aides to come in, she fitted me with a set of Lyric devices to try and compare them to the devices I selected. She was great during the entire process allowing me to express my desires and never pushing one model or make over others except for those that wouldn't meet my needs. I would recommend House of Hearing to others looking for assistance in hearing.”
Chuck B. of Bountiful, UT 07/04/2018 Review submitted online
“I learned a lot about hearing. The staff was friendly and accommodating. ”
Leslie J. of Salt Lake City, UT 05/31/2018 Review submitted online
“Very friendly and helpful.”
Alyssa M. of Salt Lake City, UT 05/23/2018 Review submitted online
“Josh was professional. What I appreciated most was the time he spent explaining the results.”
Liz B. of Salt Lake City, UT 05/22/2018 Review submitted online
“Rachelle is amazing!
Rachelle was patient with all of my questions and concerns and really went the extra mile to make sure the hearing aids were custom to my hearing needs, she is easy to talk to and it was a very enjoyable experience, I would recommend the House of Hearing to anyone needing hearing aids.”
Pamela W. of Grantsville, UT 05/17/2018 Review submitted online
“I have had hearing aids for quite a few years. I knew technology had changed and there were things with my old hearing aids that i was not pleased with. So, I set out to find what was on the market. I checked to see what insurance would cover and was not satisfied with the product or service of the only hearing aids that insurance would cover. My old hearing aids came from House of Hearing, so I went to them and tried one of their products. The hearing aid was amazing and corrected the things that my old hearing aids were unable to correct. I had a trial period and during that period worked closely to get the aids tuned to my specification. The service I have received from House of Hearing in the past and now with my new aids, has been very professional and on my schedule. Thanks to the staff at Draper Utah. ”
rodney A. of Salt Lake City, UT 05/01/2018 Review submitted online
“If you want the very best quality hearing aids service from professional personnel then THE HOUSE OF HEARING is the place to go! Also, the after purchase and follow-up service is great!”
Reed M. of American Fork, UT 03/15/2018 Review submitted online
“News of my hearing loss in my right ear came early in the 1965 when I had to take a hearing test before I graduated in the Elementary Education School in order to get my teaching certificate, but the only problem I had was talking on the phone with my right ear, so I didn't do anything about it and was able to graduate anyway. Then we took a job in Buenos Aires.
After returning home I had to take another hearing test to get my teaching certificate. My hearing loss was a little bit more, so I went to several audiologists, and ordered some hearing aids from a catalog--until I had 4 sets of hearing aids and none of them seemed to work for me.
I saw an ad for hearing aids from "The House of Hearing," so since it was a free test, I thought, "well what's the hurt?" and I went. It was a great experience with Liz Hankins. She was knowledgeable and so friendly, and always happy with us. She has kept us up with all the new ways to improve our hearing, and I would certainly recommend her and her whole team at House of Hearing any time to anybody.
Opal M. of American Fork, UT 03/15/2018 Review submitted online
“I have never known a day of good hearing my whole life long. I have had hearing aids before but wasn't satisfied with them at all. But as I have gotten older with my ability it is interfering with my ability to function and perform my duties at work, at home, pretty much every aspect of my life. My initial intent was to go in and see what options were available. I was fitted with a pair of hearing aids and for the first time in my life I was hearing things I have never heard before. I know they are expensive and my insurance won't even cover hearing aids because they are considered cosmetic. Thought, well, if hearing aids are cosmetic what are eye glasses? Still HOH made it possible for me to get a pair of hearing aids and now I am functioning so much better. Better than I thought I ever would. Thank You HOH. ”
Charles C. of Springville, UT 12/28/2017 Review submitted online
“I started with the ENT Hearing Center seeking an answer to a vertigo problem and in the process was tested for the status of my hearing. Having been previously tested I learned that I was now at a point that I would benefit from hearing aids. Dr. Bryan Tagge, a personal friend, recommended Dr. Slattery as one of the very best at solving vertigo issues. He and his PA, Natalie were fantastic at solving my BPPV vertigo. It is hard to express how grateful I am to not be constantly dizzy.
Then we started on the hearing issues. Fiona Hayes and Jeena Floreani worked with me for an extended period of time to get the perfect solution for my hearing challenges. I greatly appreciated the fact that I was able to demo a pair of aids for multiple weeks, testing them in various settings, to ensure I would be successful with the final result. Their patience with my many questions on both the day to day experience of wearing aids but also on the technical side of things was amazing. ”
Ralph S. of Sandy, UT 12/22/2017 Review submitted online
“When I called in to make the appointment I ask the girl if these hearing aids advertised were for severe hearing loss, and was told "YES". When I got there and had the hearing test then I was told "NO" those wouldn't work for me. I have prayed about my hearing and felt this was an answer to my prayer. I was shown a page with other hearing aids on it, but they were more like the ones I've always had. I was disappointed!”
Marie C. of West Valley City, UT 12/06/2017 Review submitted online
“I am very pleased with the services that they provide. Everything has turned out well. I will recommend them to all my friends”
Nancy J. of Salt Lake City, UT 11/16/2017 Review submitted online
“Awesome initial visit on all levels. Can't wait to get my hearing aids!!”
Irene W. 11/10/2017 Review submitted online
“Particularly enjoy the Bluetooth feature”
Douglas M. of Salt Lake City, UT 11/08/2017 Review submitted online
“So glad I went to the House of hearing & had my hearing checked. I was so frustrated with not understanding the TV or conversations & I love my hearing aids. They are a perfect match for me & have improved my life 100%. Everyone is great! Super accommodating & very helpful. Thank you! House of hearing!”
Cindy A. of Sandy, UT 11/05/2017 Review submitted online
“Thanks to Dr. Hankins and staff at the Draper office. This process and hearing devices have changed my life. I am grateful for the professional way I was treated and the knowledge that diagnosed my issues. Just an incredible experience!!”
Robert O. of Draper, UT 10/11/2017 Review submitted online
“The office in Brigham city there employees are very nice,attend to each individuals needs with a smile, I feel very comfortable, they don't rush you in order to get to the next patient which is nice for a change, I'm glad that I came across the article in the paper even though I'm a new patient with the hearing aids there so much easier, you feel like you can live you're life without worrying about taking the hearing aid out these just stay in your ear and there invisible to others.”
Teresa T. of Clearfield, UT 09/01/2017 Review submitted online
“Pleasant experience all around ”
Pat R. of Riverton, UT 08/31/2017 Review submitted online
“I love Maggie!! Super great people all!!”
Brad C. 08/29/2017 Review submitted online
“Josh was great to work with. I look forward to my new adventure ”
Janice M. of Salt Lake City, UT 08/26/2017 Review submitted online
“The gentleman at House of Hearing was very considerate and careful in conducting my screening. He identified possible problems and helped me set up an appointment with someone with more experience in the areas I needed help. Amazing! It was a very positive experience. I highly recommend House of Hearing. ”
Trisha S. of Tooele, UT 08/21/2017 Review submitted online
“I have been seeing Liz Hankins for over 6 years now and I always request an appointment with her. She has a wonderful attitude and always makes me feel like she is glad to see me. She knows just what to fix on my hearing aids and for that reason I have sent my mother to her. I will continue to see Liz as I trust her to be there to take care of me”
Rochelle S. of South Jordan, UT 08/18/2017 Review submitted online
“Roshelle is outstanding. ”
Michael H. of Tooele, UT 08/03/2017 Review submitted online
“Maggie's great ! ”
Dee W. of Leeds, UT 07/25/2017 Review submitted online
“Taylor was very friendly and informative. I would recommend Taylor to anyone looking for hearing aids and the popcorn was great. ”
Kyle H. of West Valley City, UT 07/06/2017 Review submitted online
“I'd recommend House of Hearing to everyone! I've been a client for 20 years. I enjoy my hearing aids, I'm more socially active being able to hear. Thank you, House of Hearing”
Loen L. of Salt Lake City, UT 05/18/2017 Review submitted online
“I originally went to House of Hearing for treatment for vertigo. That was very successful and it led to a hearing test that identified my hearing deficiency. The staff including the physical therapist who taught me exercises to help me improve my balance were both skilled and professional. I was fitted for hearing aids that both met my needs to improve my social involvement, but all was sensitive to my budget. I have returned to House of Hearing to both check on my hearing aids and to help me learn to get the most out of them. My wife and I have recommended the House of Hearing to two of our friends who have also be very satisfied with their experience with the company. When my hearing aids were provided to me, my wife and I were driving along the street and she said to me, "Can you hear me now, Old Man." I was delighted that I could hear her so clearly even over the engine and street noise that I repeated what she had said to me, then we both laughed. I highly recommend House of Hearing to anyone who has hearing problems, vertigo and balance problems. I feel quite sure they will be satisfied. JS”
Jerry S. of Sandy, UT 03/17/2016 Review submitted online
“My husband would not hear what I was saying even after I repeated it several times; the tv was turned almost loud enough for the neighbors to hear; and especially he could not hear in the van. It was time to have his hearing checked; and he did need hearing aids.
I can't say enough about how wonderful the staff has been. They've explained things very clearly to us. They always are very professional but also very friendly.
They had just put his aids in, and we were out in the van leaving. I asked him in a normal voice "Can you hear me, old man". He answered "Yes, I can hear you" We were asked later why I hadn't said "I love you?" I say that all the time. I was checking to see if he could hear me.
We were so impressed that we recommended The House of Hearing to two friends. Each of them are now patients of The House of Hearing.
They are so good to remind us if we have an appointment with them. They will also have us come right in if there is a problem. They keep very close contact with us to make sure his aids are always doing their job.”
Mrs S. of Sandy, UT 03/17/2016 Review submitted online
“Dr. Horn was friendly and knowledgeable. She worked patiently with me to get the correct hearing aids, and then to adjust them so that I can hear the best for my lifestyle.”
David W. of Sandy, UT 02/16/2016 Review submitted online
“Liz has always been very professional and accommodating. She has gone the extra mile working with my hearing loss. The entire staff at the Draper Office has been great. ”
Kathy L. of Bountiful, UT 12/14/2015 Review submitted online
“She was very informative. ”
Eugene O. of Salt Lake City, UT 12/11/2015 Review verified by phone
“Very friendly and explained things.”
Cathy G. of Salt Lake City, UT 10/22/2015 Review verified by phone
“Friendly, funny, nice, took care of the problem, made my mom feel at ease. Everything was really really great.”
Brooke H. of Salt Lake City, UT 08/12/2015 Review verified by phone
“He was efficient.”
Ellen C. of Draper, UT 04/04/2015 Review verified by phone
“She was courteous, informative, answered questions that I had and adjusted my hearing aids as I needed adjusting. I had a lot of background noise after she adjusted it the first time and I went back and she fixed it right up, so I'm doing good.
James B. of Sandy, UT 03/18/2015 Review verified by phone
“They were really good about explaining everything and they did not pressure to buy anything. ”
Moni D. of South Jordan, UT 03/06/2015 Review verified by phone
“They were informative. ”
Nyle H. of Salt Lake City, UT 03/03/2015 Review verified by phone
“They were communicating well. ”
Frank P. of Kilmarnock, VA 02/20/2015 Review verified by phone
“She was very professional. She took a lot of time and she knew exactly what she was doing. A big thank you!”
Ken C. of Salt Lake City, UT 01/19/2015 Review verified by phone
“They were fast, we didn't have a lot of waiting time. ”
Porter C. of Salt Lake City, UT 01/05/2015 Review verified by phone
“She was really, really understanding to an issue that no one really knows about. She was as helpful as she could possibly be! ”
Carla C. of Salt Lake City, UT 11/18/2014 Review verified by phone
“They were very comprehensive, very knowledgeable about hearing and the options are wide. ”
Chris R. of Salt Lake City, UT 10/30/2014 Review verified by phone
“Shes informative and she listened and worked with me on my problems. ”
Don K. of Salt Lake City, UT 09/30/2014 Review verified by phone
“She didn't stop until she fixed the problem I had.”
Carl R. of Riverton, UT 06/18/2014 Review verified by phone
“She was very knowledgeable and explained everything well. ”
Edna L. of Draper, UT 02/08/2014 Review verified by phone
Founded in 1984 the House of Hearing, proud partners of Ear, Nose and Throat Center, is Salt Lake City’s oldest hearing aid and hearing test provider. We understand the importance of hearing and the devastating impact of hearing loss. We work with each of our hearing patients to ensure we find the right solution for your hearing needs. That solution may include hearing aids, assistive listening devices or therapies and treatments that can help you improve and protect your ears.