Vibrant Hearing - Missoula

317 S Orange St Missoula, MT 59801
(406) 203-4107

Staff

Photo of Alyssa Keith, HIS from Vibrant Hearing - Missoula

Alyssa Keith,
HIS

Hearing Instrument Specialist

Alyssa received her bachelor’s degree in communication sciences and disorders from the University of Redlands in April of 2017. Following her graduation, she moved to Missoula and joined the Vibrant Hearing team. Alyssa has two beautiful bright-eyed boys and a supportive husband. In 2018, with the support of her Vibrant teammates and family she became a Hearing Instrument Specialist and has been an owner of Vibrant Hearing since 2022. She’s passionate about preventing noise-induced hearing loss and working with local musicians. In her spare time she loves going on long hikes with her family, listening to true-crime podcasts, and trying new recipes.

Location

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Reviews

Healthy Hearing posts all positive and negative reviews that meet publishing criteria.

Read 6 verified patient reviews for Vibrant Hearing - Missoula! Their average review score is 4.33 () from 6 reviews.

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“Horrible experience with Vibrant Hearing. - FACT: The doctor I saw (Jennifer Hartze) falsely appears on Anthem website as “IN NETWORK”. - FACT: Vibrant Hearing does not bill insurance. - FACT: When I tried to recoup my money from Anthem, they stated that Dr. Hartze is not “IN NETWORK” and she should not be listed on the Anthem website. Anthem blamed Vibrant Hearing for putting their address and information on their website as a provider, when they are not. - FACT: I believed I would recoup a portion of the $148 I had to pay up front from my exam because VIBRANT HEARING and DR Hartze are listed on the Anthem website. Due to incorrect information, I’m responsible for the entire amount. - Also, the customer service I received was poor. - FACT: After Anthem insurance told me to take the issue up with Vibrant Hearing, I politely reached out to them to help me address this issue and let them know they are being falsely listed as “IN NETWORK” provider on the Anthem website. I think a business would want to know about this issue. - FACT: I contacted them on Tuesday, September 3 via phone and spoke to Lindsey. She had me email the information to them and told me Shannon would get back to me right away. - FACT: I never heard back from anyone at Vibrant Hearing, so I called them on Monday, September 9 asking them when I could I talk to someone. - FACT: I got an email from Shea later than morning, but she didn’t address my question as to why Dr. Hartze is listed in network. - FACT: I immediately called Vibrant Hearing and asked to speak to Shea. I was told she would call me right back. I even followed up her email to me right away, asking her politely to call me back. Waited two days and she never called me back. - Question: Does this sound like high quality customer service? - FACT: I have an issue with making an appointment based on false information on an insurance web site and the insurance company states the provider listing themselves as “IN NETWORK” when they are not. - FACT: Alyssa stated in email “we are always transparent about our out of network status prior to scheduling the appointment and when filling out paperwork ahead of the appointment”. THIS IS UNTRUE. I reviewed my “Good Faith Estimate” form I had to submit before my first appointment. No where does it say “they are out network”. No one told me they were out of network…. EVER. This is a false statement by Alyssa. If they are out of network, why did Vibrant list all my Anthem insurance info (payer, policy, group, etc.) at the bottom of my bill? - FACT: In my “Good Faith Estimate” form, it states “if your insurance reimbursement rejects the above codes, please contact us and we will see if there are reasonable alternatives”. I did contact Vibrant but Shea never returned my calls and Alyssa was unwilling to tell me if there are reasonable alternatives. - FACT: Alyssa stated in email “we have never solicited being in network with them or have been an in network provider”. - Question: Does that sound strange to you? How is it that Anthem just magically puts Vibrant Hearing and Dr Hartze and their address on their website as “IN NETWORK” out of the blue? That sounds absurd to me. Makes one wonder how many other insurance companies may have Vibrant Hearing listed is “IN NETWORK” but yet it is incorrect information. - In conclusion, bad experience with Vibrant. Poor customer service. Whereas I tried to be polite and courteous in all my emails and phone calls with Vibrant, I wasn’t extended that courtesy. I thought Alyssa’s email were cold and lacking in professional etiquette. Maybe I caught her on a bad day, but from what I experienced, this is not type of business I would recommend. I sincerely hope Alyssa tries to improve the professionalism and customer service of her business in the future.”

Gary G. of Florence, MT   
09/11/2024    Review submitted online

“Dr Helen is a professionals professional. She services what she sells! She also has a great staff. ”

Richard W. of Polson, MT   
05/20/2018    Review submitted online

“I am a disabled Vet that was in Missoula for a week & had a serious issue with my VA issued hearing aids. Although their office was scheduled to be closed, Dr. Hallenbeck had me come in early & was able to the aids back up & running. As a result I was able to enjoy the rest of my holiday. Thanks & God Bless”

Jerry P. of Poulsbo, WA   
09/23/2016    Review submitted online

“They were very personable. ”

Jim F. of Salmon, ID   
07/23/2014    Review verified by phone

“I recently requested some WaxTraps and you mailed some to me practically overnight. Thank you very much. ”

Peter F. of Stevensville, MT   
06/01/2013    Review submitted online

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Clinic details

Thank you for voting us Missoula's Choice for the third year in a row!

Vibrant Hearing has been serving Western Montana since 1970.

We’ve helped over 10,000 people hear better and and we look forward to serving 10,000 more patients! Thank you for keeping your business local and making us Missoula’s Choice in hearing care!

We are the area’s only AudigyCertified hearing clinic. AudigyCertified providers adhere to a strict set of AGX certified patient care standards that deliver unsurpassed patient satisfaction. Only the top providers in the U.S. hold this distinction. 

We have five locations to serve you better:

Vibrant Hearing of Missoula              
601 S Orange St.        
Missoula, Mt 59801        

Vibrant Hearing of Hamilton 
330 North 10th St.    
Hamilton, Mt 59840  

Vibrant Hearing of Polson 
6 13th Ave E    
Polson, Mt 59860    

Vibrant Hearing of Plains
10 Kruger Rd.
Plains, Mt 59859  

Vibrant Hearing of Deer Lodge 
1101 Maryland Ave
Deer Lodge, Mt 59722

Please call us today to schedule and appointment to find out how we can help you.

Hearing care services

Vibrant Hearing is your AudigyCertified source for quality hearing services, including:

Hearing tests

Hearing aids - We carry only the highest-quality hearing aids from the best manufacturers

Tinnitus (ringing in the ears) evaluations and treatments

Hearing aid service, programming, fitting, cleaning, checks, maintenance and service

Assistive Listening Devices (ALDs)

Infant hearing screenings

(406) 203-4107

Hours of operation

SundayClosed
Monday10 am - 5 pm
by appointment
Tuesday9 am - 5 pm
by appointment
Wednesday9 am - 5 pm
by appointment
Thursday9 am - 5 pm
by appointment
Friday9 am - 5 pm
by appointment
SaturdayClosed

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Disclaimer: This clinic profile is for general information purposes only.
Understand conversations via vibrations on your wrist