University of Arkansas Speech and Hearing Clinic
Patricia Highley is the clinical instructor at the University of Arkansas and directly supervises the graduate students and senior-level undergraduate students who work with the patients. She holds a Master of Science degree in audiology. She earned her doctorate degree from A.T. Still University.
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Read 2 verified patient reviews for University of Arkansas Speech and Hearing Clinic! Their average review score is 1 () from 2 reviews.
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“With the plethera of excuses offered by management, I doubt it will make much difference. However, our experience with this clinic has been dismal. After a lengthy process to get Medicaid to pay for hearing aids for my son, it was approved. Then, when we showed up, all the audiologist wants to talk about is finding out how much insurance will pay. I said no, they will pay for all of it. I called the Medicaid PASS, Arkansas Total Care, and the lady there asked to speak to him, and he REFUSED to do so. He got an attitude, and believe me, mine matched his. He just turned off, refused to communicate and seemed insulted that a patient had arrived to get hearing aids. After a VERY lengthy wait, we spoke to a representative from the clinic, who apologized for the trouble, verified that the insurance would indeed pay for them, and they were finally ordered. That was 3 weeks ago. When I called back today to try and get a timeline for their delivery, they don't know. The receptionist has the unique ability to turn the conversation around, and said when was our fitting appointment. I DON'T HAVE A FITTING APPOINTMENT. I asked a simple straightforward question and don't get answers. I will never do business with them again. I don't care if you are a university, if your providers teach, study, or play the piano, if you are going to see patients, you should be providing the best service to them you can. We ended up feeling like second class citizens being put through the ringer for nothing. ”
“We made this appointment well in advance. It is a 2-hour trip. We were nearing Little Rock when we got a call that the appointment was cancelled. The doctor's home was without power and she decided not to show up. No one else available to see us. Very unprofessional. A call the night before, or a text or call early in the morning could have saved us the gas, time and frustration. It's easy to imagine that our best interests in hearing would not be served any better. ”
Received 08/13/2018Official Response from University of Arkansas Speech and Hearing Clinic:“Dear Roger D., We apologize for your inconvenience having to travel for 2 hours only to have your appointment cancelled. Due to the severe storms in the area, the scheduled clinician was one of thousands without power for days. The clinician still being without power the morning of your appointment, contacted the clinic to request your appointment be rescheduled. As we are a university clinic our clinicians not only see patients, but teach academic courses and serve the community as well. Due to this type of schedule, our clinicians have limited availability to see patients. We understand your frustration and are working toward correcting these issues with the healthcare staff. Again, we apologize for the inconvenience. We would be glad to reschedule your appointment to regain your trust in our services or provide you with a list of other clinics to assist you in your hearing healthcare. Sincerely, UA-Little Rock Speech and Hearing Clinic ”
The University of Arkansas at Little Rock (UALR) / University of Arkansas for Medical Sciences (UAMS) Speech and Hearing Clinic is located on the UALR campus in the University Plaza Shopping Center.
All services at the Clinic are provided by graduate students and senior-level undergraduate students under the direct supervision of ASHA-certified faculty. The Clinic provides speech, language, literacy, and hearing evaluations tailored to individual needs. A wide array of diagnostic equipment and materials makes it possible to evaluate communication problems experienced by clients of any age, from infants to adults. Based on evaluation results, student clinicians work with clients, parents and families to develop appropriate, functional treatment plans.
Hearing care services
- Hearing evaluations
- Diagnostic services
- Speech, language and audiological rehabilitation
- Hearing aids
- Assistive Listening Devices
- Follow-up services
Hours of operation
|Monday||9 am - 5 pm|
|Tuesday||9 am - 5 pm|
|Wednesday||9 am - 4 pm|
|Thursday||9 am - 4 pm|
|Friday||9 am - 5 pm|
Accepted forms of payment
- American Express