Upper Valley Hearing and Balance Inc.
A message from Upper Valley Hearing and Balance Inc. about COVID-19:
This office is closed until further notice. Phone calls are accepted and voicemail messages are monitored. Please call for details and check back for updated information.
Clinic staff
Kate Lins
Dr. Kate Lins is a licensed audiologist and one of the founders of Upper Valley Hearing & Balance Center Inc. She earned her bachelor’s and master’s degrees from Ohio State University and her doctorate in audiology from the University of Florida. She holds a certificate of clinical competence in audiology from the American Hearing Speech Language Association and is a fellow of the American Academy of Audiology. Dr. Lins received the Outstanding Young Woman Award from the Troy Chamber of Commerce in 2012.
Jane Rudy
Dr. Jane Rudy is a licensed audiologist with over four decades of clinical experience. She holds a certificate of clinical competence in audiology from the American Hearing Speech Language Association and is a fellow of the American Academy of Audiology. Dr. Rudy received the Woman of Excellence Award in 2009. Dr. Rudy has lectured extensively in audiology and published many articles in peer-reviewed journals.
Mallory Mercer
Dr. Mallory Mercer is a licensed audiologist who earned her bachelor’s degree and a doctorate in audiology from Ohio State University. She is a fellow of the American Academy of Audiology. Dr. Mercer provides hearing and balance evaluations as well as dispensing and fitting hearing aid technology.
Alison Bailey
Dr. Alison Bailey is a licensed audiologist who earned a bachelor’s degree from Ohio State University and her doctorate in audiology from Kent State University. She holds a certificate of clinical competence in audiology from the American Hearing Speech Language Association and is a fellow of the American Academy of Audiology. Dr. Bailey provides hearing and balance evaluation, diagnostics, hearing aids and listening device services.
Clinic reviews
Healthy Hearing posts all positive and negative reviews that meet publishing criteria.Read 6 verified patient reviews for Upper Valley Hearing and Balance Inc.! Their average review score is 4.67 () from 6 reviews.
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“I was shocked at what I paid for services and accessories I was told when I got my aides were included. If they tell you that get it in writing. ”
Received 02/05/2020Official Response from Upper Valley Hearing and Balance Inc.:“Hello, We're sorry to hear your concern. As stated in the fitting policy, all follow up visits, batteries and other supplies are included during the first year after fitting. There is a nominal fee after the first year for these items. Your hearing aids would have also come with either a one or three-year service repair warranty (depending on model), which covers both in-office repairs and those sent to the manufacturer. If you feel you were charged in error, please do not hesitate to reach out to us directly and we will gladly look into it and refund any amount that may have been charged in error. Thank you, Kate Lins, AuD - Owner, UVHB ”
“Great team of experts. Dr. Lins kept me informed during the whole testing process and I felt very confident that she was working in my best interests. I highly recommend this group!”
“She was very informative and she had good news, for a change. ”
“They are very good and helped me a lot working on my hearing aids :)”
“Dr Rudy is extremely kind and caring. Excellent success with treatment as well. : )”
Clinic details
Hours of operation
| Sunday | Closed |
| Monday | 9:00 am - 5:00 pm by appointment |
| Tuesday | 9:00 am - 5:00 pm by appointment |
| Wednesday | 9:00 am - 5:00 pm by appointment |
| Thursday | 9:00 pm - 5:00 pm by appointment |
| Friday | 9:00 am - 5:00 pm by appointment |
| Saturday | Closed |
Clinic links
Accepted forms of payment
- Visa
- MasterCard
- Cash
- Check
- Insurance accepted, please call for details