Upper Valley Hearing and Balance Inc.

"Ask your physician about us"
210 S Market St Ste A Troy, OH 45373
Clinic location map

A message from Upper Valley Hearing and Balance Inc. about COVID-19:

This office is closed until further notice. Phone calls are accepted and voicemail messages are monitored. Please call for details and check back for updated information.

Clinic staff

Photo of Kate Lins, AuD, CCC-A, FAAA from Upper Valley Hearing and Balance Inc.

Kate Lins

AuD, CCC-A, FAAA

Dr. Kate Lins is a licensed audiologist and one of the founders of Upper Valley Hearing & Balance Center Inc. She earned her bachelor’s and master’s degrees from Ohio State University and her doctorate in audiology from the University of Florida. She holds a certificate of clinical competence in audiology from the American Hearing Speech Language Association and is a fellow of the American Academy of Audiology. Dr. Lins received the Outstanding Young Woman Award from the Troy Chamber of Commerce in 2012. 

Photo of Jane Rudy, AuD, CCC-A, FAAA from Upper Valley Hearing and Balance Inc.

Jane Rudy

AuD, CCC-A, FAAA

Dr. Jane Rudy is a licensed audiologist with over four decades of clinical experience.  She holds a certificate of clinical competence in audiology from the American Hearing Speech Language Association and is a fellow of the American Academy of Audiology. Dr. Rudy received the Woman of Excellence Award in 2009. Dr. Rudy has lectured extensively in audiology and published many articles in peer-reviewed journals. 
 

Photo of Mallory Mercer, AuD from Upper Valley Hearing and Balance Inc.

Mallory Mercer

AuD

Dr. Mallory Mercer is a licensed audiologist who earned her bachelor’s degree and a doctorate in audiology from Ohio State University. She is a fellow of the American Academy of Audiology. Dr. Mercer provides hearing and balance evaluations as well as dispensing and fitting hearing aid technology. 

 
Photo of Alison Bailey, AuD, CCC-A, FAAA from Upper Valley Hearing and Balance Inc.

Alison Bailey

AuD, CCC-A, FAAA

Dr. Alison Bailey is a licensed audiologist who earned a bachelor’s degree from Ohio State University and her doctorate in audiology from Kent State University.  She holds a certificate of clinical competence in audiology from the American Hearing Speech Language Association and is a fellow of the American Academy of Audiology. Dr. Bailey provides hearing and balance evaluation, diagnostics, hearing aids and listening device services. 

Clinic reviews

Healthy Hearing posts all positive and negative reviews that meet publishing criteria.

Read 6 verified patient reviews for Upper Valley Hearing and Balance Inc.! Their average review score is 4.67 () from 6 reviews.

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“I was shocked at what I paid for services and accessories I was told when I got my aides were included. If they tell you that get it in writing. ”

of Piqua, OH   
01/28/2020    Review submitted online
3 out of 5 1.

Official Response from Upper Valley Hearing and Balance Inc.:
“Hello, We're sorry to hear your concern. As stated in the fitting policy, all follow up visits, batteries and other supplies are included during the first year after fitting. There is a nominal fee after the first year for these items. Your hearing aids would have also come with either a one or three-year service repair warranty (depending on model), which covers both in-office repairs and those sent to the manufacturer. If you feel you were charged in error, please do not hesitate to reach out to us directly and we will gladly look into it and refund any amount that may have been charged in error. Thank you, Kate Lins, AuD - Owner, UVHB ”
Received 02/05/2020

“Great team of experts. Dr. Lins kept me informed during the whole testing process and I felt very confident that she was working in my best interests. I highly recommend this group!”

of Dayton, OH   
07/19/2017    Review submitted online
5 out of 5 1.

“She was very informative and she had good news, for a change. ”

of Troy, OH   
08/28/2015    Review verified by phone
5 out of 5 1.

“They are very good and helped me a lot working on my hearing aids :)”

of Rossburg, OH   
02/20/2015    Review submitted online
5 out of 5 1.

“Dr Rudy is extremely kind and caring. Excellent success with treatment as well. : )”

of Troy, OH   
02/20/2013    Review submitted online
5 out of 5 1.

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Clinic details

About this hearing center

Upper Valley Hearing and Balance Inc. is a full service audiology clinic with 4 licensed audiologists providing comprehensive care to their patient’s. They offer the latest in hearing aid technology and hearing devices to ensure each patient can choose the best solution for their hearing loss based on their needs, lifestyle and budget. The hearing aids are fitted on a trial basis to ensure complete satisfaction before the purchase is finalized. 

Hearing care services

Our services include the following:

  • hearing screenings
  • complete hearing tests
  • hearing aid evaluations
  • hearing aids
  • hearing aid fittings to ensure proper amplification
  • hearing aid accessories
  • hearing aid service including cleaning, checks, maintenance and repairs
  • hearing aid batteries
  • assistive listening devices
  • tinnitus

Call us today to schedule your appointment to better hearing. 

Hours of operation

SundayClosed
Monday9:00 am - 5:00 pm
by appointment
Tuesday9:00 am - 5:00 pm
by appointment
Wednesday9:00 am - 5:00 pm
by appointment
Thursday9:00 pm - 5:00 pm
by appointment
Friday9:00 am - 5:00 pm
by appointment
SaturdayClosed

Clinic links

Accepted forms of payment

  • Visa
  • MasterCard
  • Cash
  • Check
  • Insurance accepted, please call for details
Disclaimer: This clinic profile is for general information purposes only. Financial aid and insurance coverage can vary widely by policy and should be verified with the provider before services are rendered.