Florence Hearing Health Care
A message from Florence Hearing Health Care about COVID-19:
Please rest assured that Florence Hearing Health Care will closely monitor and follow all CDC and Massachusetts guidelines to ensure our patients and staff are safe. See our website for specific details of our COVID-19 protocols which include use of masks, temperature screenings, and disinfecting of all spaces and equipment between patients. Please call for more information.
Clinic staff
Jennifer Sowards
Dr. Jennifer Sowards is a Massachusetts licensed audiologist. She has an exceptional understanding of hearing loss and the challenges it poses having had hearing loss since the age of 6. Dr. Sowards is knowledgeable in the latest technology in hearing aids and devices. She holds a Certificate of Clinical Competence in Audiology from the American Speech Language Hearing Association and is a fellow of the American Academy of Audiology as well as the Academy of Doctors of Audiology. She earned a Bachelor’s degree from the University of Kentucky in Communication Disorders and a Doctorate in Audiology from the University of Louisville.
Clinic reviews
Healthy Hearing posts all positive and negative reviews that meet publishing criteria.Read 57 verified patient reviews for Florence Hearing Health Care! Their average review score is 4.98 () from 57 reviews.
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“After attending a free to the public presentation by Dr. Sowards I was sure that I wanted her to assess my hearing loss. I have been met with a level of care, concern, commitment and professionalism like never before! There is virtually no wait time and you are treated like the star patient of the day! All of the attention is on the patient with very few, if any, office distractions. The care provided really is all about the patient! I feel well "heard" and respected. I resoundingly encourage one and all with hearing issues to take advantage of Dr. Soward's expert care.”
03/09/2020 Review submitted online
“Friendly, thoughtful - she is good at explaining care and operation of my new hearing aids. Plus, she saved me a good amount of money by alerting me to a new option in my health insurance. ”
03/09/2020 Review received via mail
“I first met Jennifer at the Clarke School and then later in her own practice. She brought me back from the edge of hearing loss. I would recommend her to anyone having trouble with making out what other people are saying, real people or those on TV. Anyway, she is completely professional, which is important, but genuine and friendly, which are even more important.”
02/07/2020 Review submitted online
“Dr Sowards and her staff are very professional and attentive to your care and satisfaction with any hearing issues that you have. If you are new to having hearing aids they are knowledgeable and experienced in help you choose what you need to have and are understanding of the problems you may encounter. I have had hearing aids for several years and they made the process of getting new ones a positive experience. I would recommend Dr Sowards and her staff at Florence Hearing Health Care to anyone who needs or are contemplating to get hearing aids. ”
02/01/2020 Review submitted online
“Dr. Sowards and the team at Florence Hearing healthcare are very pleasant to visit. Anna and Dr. Sowards are very professional and courteous with a goal of the patient’s best interests in mind. Being a late 30’s man with hearing issues i was intimidated to take the first step in addressing my issue - Dr. Sowards and team made me feel very comfortable and knowledgeable about my options and thanks to their assistance I have a comfortable hearing aid and can now hear out of both ears!!! My family is happy and I would recommend Florence hearing healthcare to everyone I know!”
01/03/2020 Review submitted online
“Services, testing, explanations, warmth (in office and providers) was excellent. All questions answered clearly. Related visuals - computer and in-hand - were also welcomed. Congratulations to office and persons for exceptional work! ”
12/16/2019 Review received via mail
“When my PCP sent me to Florence Hearing Health Care, I didn't know what to expect. The hearing test and all procedures following explained before done, all questions answered, no pressure to purchase. I love my new hearing aids and I will be letting others know about my experience. ”
11/22/2019 Review received via mail
“Exceptional staff, very accommodating and responsive. ”
11/05/2019 Review received via mail
“I found the experience, which I had been dreading, to be pleasant and informative. Everything was explained carefully and patiently. I feel I am in good hands with Florence Hearing Health Care. ”
10/29/2019 Review received via mail
“Dr. Jennifer Sowards is professional, skilled, compassionate, respectful and amiable, as is her staff. Dr. Sowards always promptly responded to my needs, and she patiently guided me through the process of adjusting to wearing the hearing aids. Dr. Sowards thoroughly explained every step in the process. My wife and I are so happy that we chose Jennifer Sowards; you will be too!”
09/23/2019 Review submitted online
“Dr. Sowards is the perfect combination of an easy-going friend and technical nerd. This, my first experience with state-of-the-art hearing aids was made easy by the comfort and competency of the office and personnel. Found myself looking forward to appointments.”
08/19/2019 Review submitted online
“I echo the many reviews citing the excellent experience with Florence Hearing Health Care. Not only is Dr. S well prepared professionally she is well aware of the importance of running a business that meets the needs of her clients...and acts accordingly. Also I'm impressed by the exemplary working relationship she and her current intern have.”
07/18/2019 Review submitted online
“Friendly and very professional. ”
04/29/2019 Review received via mail
“My husband, (Jenniifer's client), and I, his wife, are impressed by her sincere concern for his hearing challenges. She answers questions thoroughly, taking considerable time to do so, thus allowing us a better understanding of the complexities of his hearing challenges. Jennifer's clearly mapped out program for testing and diagnosing, providing and selling is a big asset. Her follow up appointments demonstrate equally conscientious care: she isn't satisfied until her client is. For that to happen she listens and assesses carefully, trying and tweaking appropriately. Jennifer is both warm and animated in her interaction with clients.”
03/25/2019 Review submitted online
“I found Jennifer Sowards to be incredibly patient and thorough. She worked with me until we could find the best results. I am very happy with my hearing aids. I had had a bad experience elsewhere and thought my situation was a bit hopeless but Jennifer helped me find the right devices for my situation. I appreciate the fact that she has some hearing loss herself and can totally understand what you are going through.”
01/25/2019 Review submitted online
“Dr. Sowards is thorough, patient and caring. She spends the time necessary for me to fully understand everything from the testing process, the hearing aid selection and care and she also provides the important follow up. I would recommend her to anyone experiencing hearing deficits. Could not ask for a better audiologist. ”
01/04/2019 Review submitted online
“Jen Sowards, Au.D., at Florence Hearing provided excellent assessment and thorough results. I would highly recommend her services and assessments. ”
12/20/2018 Review received via mail
“I couldn't have asked for a better experience with a hearing professional. Dr. Sowards is knowledgable, personable, friendly, and compassionate. The devices she provided and her follow up are exceptional. I recommend her highly.”
12/03/2018 Review submitted online
“My experience with Dr. Sowards was wonderful. She was so warm, professional, took her time to explain everything, answered all my concerns and questions. I couldn't be more pleased. I will be recommending her to others for sure! ”
11/15/2018 Review received via mail
“It’s unusual to go to a clinical appointment and leave delighted, but that’s what happened on multiple visits to Dr. Jennifer Sowards at Florence Hearing Health Care. I was anxious prior to my first visit but Dr. Sowards put me at ease with her keen sense of humor and obvious great expertise. At follow up, I was again impressed with the wonderfully helpful staff and the state of the art equipment. I can recommend Dr. Sowards and the Florence Hearing Health Center without reservation. I am delighted to hear well again! William J. H., MD ”
10/18/2018 Review submitted online
“My hearing impairment was detected in the 1980’s, but audiologist’s at that time could not recommend a solution. Hearing aids were purchased in 1992, and again in 1998 with improved, but limited hearing quality. After relocating far from the providing audiologist, I had poor experience with the audiologists approached for hearing aid repair and adjustment, so the aids ended up in the night table drawer. Recently, more than 10 years later, thanks to my neighbor’s recommendation, I made an appointment with Dr. Sowards. She is superb. Her receptionist, Nichole is very warm and pleasant. My new hearing aids are very comfortable and the quality of my hearing is much improved. It is the best it has been in 30 years. I highly recommend Dr. Sowards. I give her a five plus rating! ”
10/08/2018 Review submitted online
“Dr. Sowards is exceptionally knowledgeable, helpful, communicates clearly, openly. As a former engineer I really like to understand the biology, psychology and technology of hearing and hearing aids. Dr. Sowards answered all my questions, including dealing with insurance. Super service. I will recommend her to all my acquaintances, friends and family.”
09/20/2018 Review submitted online
“I have nothing but praise for Florence Hearing Health Care. I was very concerned when the practice I used for years in Worcester sent me a letter saying they would no longer sell or service hearing aids. Instead, I believe my family and I are receiving a higher level of service than I thought possible. Dr. Sowards is patient, caring, accommodating and welcoming. These things are all particularly important when she is working with my aging in-laws (95 and 99.) And also important as the technology continues to improve which requires patients and practitioners to adapt to new methods and devices. Finally, Nicole who handles the office chores and scheduling, is extremely competent and easy to work with. ”
09/18/2018 Review submitted online
“My experience was very satisfying. Time was given to explain all uses of taking care of hearing aids. Would highly recommend this practice to others. Follow-up appointments were made and our satisfaction was considered at all times. ”
09/17/2018 Review received via mail
“Dr. Sowards has great diagnostic skills and the ability to communicate her knowledge clearly to clients. ”
09/17/2018 Review received via mail
“Dr. Sowards’ hearing evaluation was both thorough and educational. I saw her for a routine hearing evaluation and hearing protection as I’m hyper sensitive to sound in both ears and pressure in one. Foam and other types of plugs have never worked well, often coming out or muffling speech I needed to hear. As a birder and someone who loves music I’ve always tried to protect my hearing and needed better protection when drumming in a group. Dr. Sowards was accommodating and patient, giving me the time and several adjustments needed to make sure the molds of my attenuators fit perfectly in both ears and would function in a way that would be comfortable while protecting my hearing better. They’re great for drumming and I’ll use them for other activities like movies as well. I wish I’d done this long ago. Thank you Jennifer. ”
09/05/2018 Review submitted online
“DOCTOR SOWARDS IS NOT ONLY A CARING AND EXTREMELY COMPETENT AUD...........DOCTOR SOWARDS IS A VERY SPECIAL AND CARING PERSON.........I REALLY LIKE THE TIME AND ATTENTION TO EVERY DETAIL SHE GIVES ...........HER COMMUNICATION SKILLS ARE EXCELLENT..........DR SOWARDS GETS MY HIGHEST RECOMMENDATION AS A PERSON AND AS A PHYSICIAN. ”
08/27/2018 Review submitted online
“Had my hearing aids 2 years. No body ever adjusted them to fit me. Jennifer Sowards took time and patience and I able to hear much better. ”
07/18/2018 Review received via mail
“Dr. Soward is forthcoming with information, consideration and understanding of an individual's hearing loss. All the details of testing and use of the hearing aids is minutely explained. ”
06/21/2018 Review received via mail
“Very knowledgeable, plus she explained everything to me clearly. I felt confident in her ability to meet my hearing needs and am really pleased with the hearing aids she recommended. I would certainly recommend her to other prospective clients. ”
06/13/2018 Review received via mail
“Dr. Howards is extremely knowledgeable, professional and thorough. She explained the results of my hearing test clearly. The follow-up visits insure that my hearing aids fit properly and give optimal service. ”
05/23/2018 Review received via mail
“Personal and professional care. Inspires confidence. Thorough, careful, warm and welcoming. 100% satisfied with Dr. Soward. ”
05/23/2018 Review received via mail
“Professional, competent, explained everything and answered all questions. Made call back to check if everything was working alright. Never rushed an appointment. Great experience. ”
05/22/2018 Review received via mail
“Excellent job explaining hearing aid,never rushed, cares about patient and that patient understands how hearing aid works, never felt like we were being pushed, Jennifer believes in her product, and it shows”
05/02/2018 Review submitted online
“Dr. Sowards was excellent in all areas of our experience of getting hearing aids. I was very apprehensive at first but she answered all my questions and because of her, I ended up buying the best hearing aids she carried. She is the best! ”
04/24/2018 Review received via mail
“From start to finish, Dr. Jenn Sowards helped me through the process. She was a sweet, kind doctor. She taught me everything I needed to know. I would recommend this place to everyone who needs help with hearing. The best doctor around. ”
04/19/2018 Review received via mail
“Dr. Sowards is very helpful and knowledgeable regarding hearing aid types and use. Always available for assistance by phone or in the office. Very friendly. I highly recommend her. ”
04/12/2018 Review received via mail
“Very professional, informative, thoughtful, and technically competent - improved my hearing greatly!”
04/12/2018 Review received via mail
“Dr. very thorough with testing. Very pleasant experience. Will definitely return if further concerns. ”
04/05/2018 Review received via mail
“Jennifer has been wonderful. She is very thorough and explains everything in laymans terms. I would recommend her very highly. ”
04/04/2018 Review received via mail
“I was reluctant to venture into the realm of hearing aids but was urged by my wife to go for a hearing evaluation. My experience with Dr. Sowards has been totally positive. She is extremely knowledgeable and shows a deep understanding of the equipment that she uses and the corresponding terminology. Her office is run very efficiently with appointment reminders, on-time office visits and a competent receptionist. My hearing evaluation was done thoroughly and I was given a detailed explanation of the results. Consequently I now have hearing aids and am surprised by the things that I had not been hearing before. In a follow up appointment, Dr. Sowards spent considerable time tweaking my hearing aids to be sure that what they were delivering what my hearing evaluation called for. Additionally she spent time adjusting the fit of the aids. I cannot say enough positive things about my experience with Dr. Sowards and her office. It certainly has been a 5-star process for me.”
04/03/2018 Review submitted online
“Very professional, friendly service. Jennifer clearly explained assessment findings without even the slightest pressure to purchase hearing aids. I would not even think about going to any other audiology service provider. ”
03/28/2018 Review received via mail
“I took my 95 year old mother to see Dr. Sowards to assess and improve her hearing. She not only accommodated my wheelchair bound mom, but tailored her plan to my mother's needs. She explained everything completely, made sure my mom was comfortable and gave us great follow-up care. My mother's hearing has improved dramatically. I highly recommend Dr. Sowards for any of your hearing needs. ”
03/22/2018 Review received via mail
“Dr. Sowards is the kindest, smartest person I could have ever found to take care of my hearing problem. At my age, I have a hard time with anything new and she has seen me many times when I requested a refresher. I love the ease of the hearing aid. The modern technology is amazing. I can hear running water now. I am so happy.”
03/14/2018 Review submitted online
“I could not ask for better care. Dr. Sowards clearly explains everything! Attention to details and attention to you, the patient. I recommend her, she is the best. ”
03/13/2018 Review received via mail
“Every aspect of my contact with this office and my evaluation and discussion with Dr. Sowards exceeded my expectation. Dr. Sowards was highly professional. Very clear in her explanations and took the time to discuss her findings and recommendations in a way that respected my level of knowledge. Five star rating!!”
03/13/2018 Review received via mail
“Dr. Sowards was extremely thorough and provided as much information as possible. I felt at ease and comfortable while I was there and after I left. I was very impressed with her professionalism and reassurance throughout my appointment. She answered all of my questions and gave me information on what to do next. I really trust her expertise in monitoring my hearing from here on out!”
03/10/2018 Review submitted online
“My experience was excellent. ”
02/15/2018 Review received via mail
“I was referred by my primary care physician after I developed tinnitus. I was so impressed with Dr. Sowards approach. She explained everything she was going to do in detail, answered all my questions thoroughly and asked detailed questions about my history to be sure she missed nothing in her evaluation. I was a little anxious going in, but Dr. Sowards made the evaluation a very positive situation. So happy to have an audiologist I trust to monitor my hearing.”
02/07/2018 Review submitted online
“Wonderful to be able to hear sound that I have been missing for years and years. Also, to correctly hear speech that I have been unable to understand. Thank you. ”
02/05/2018 Review received via mail
“Sometimes a hearing test isn’t ‘just a hearing test’. Dr Sowards was very thorough, answered questions I had coming in and any questions that came up during the testing. She went beyond just running a test and giving me results. She explained everything in detail (and I like a lot of detail) and gave me information on how the hearing issues I have may have contributed to other health issues. This is potentially a life changing diagnosis for me, and I can’t stress enough how well I was treated and how my particular history was paid attention to and treated with respect. Thank you doesn’t seem to be adequate in this case.”
01/31/2018 Review submitted online
“Very attentive. ”
01/24/2018 Review received via mail
“Jennifer Sowards is enthusiastic and animated about her commitment to informing patients and articulating all the information with clarity and care. She exudes warmth and she HEARS all your concerns. We should all feel fortunate to have this expert in the Valley. ”
01/24/2018 Review received via mail
“Dr. Sowards was knowledgeable, fixed my hearing aid problem and the wax buildup - she was excellent and efficient. I found her to be friendly, personable, good humor and her office secretary, Nicole, warm and open and good natured. I will use Dr. Sowards as my new audiologist. ”
01/17/2018 Review received via mail
“Wise, thorough, helpful in every possible way. Recommend gladly with no reservations. She’s to be treasured.”
01/03/2018 Review submitted online
“I accompanied my husband to the clinic for a hearing test. He was having trouble understanding me; complaining that I spoke too softly! He was very nervous but Dr. Jennifer Sowards was very kind, giving him a very thorough evaluation. He has had his new aids for two days and is complaining about this noisy world!! The TV is no longer extremely loud! We were both very pleased with her thoroughness and excellent instruction as to the care and use of the aids (which are very tiny and almost invisible BUT are very powerful!) Deciding to get a hearing aid is sometimes a difficult decision to make and can be a little scary. But Dr. Sowards helps make the decision easy. ”
12/20/2017 Review submitted online
“I noticed I was having difficulty hearing in some situations but hesitant seeking help because I was afraid of choosing an audiologist whose main interest was in selling me hearing aids. Dr. Jennifer Sowards of Florence Hearing Health Care put me at ease. She explained each test and the results. I was then given options of aids to help me hear more clearly. Since my purchase, she has worked with me to make sure I’m getting the best results from the hearing aids I chose. I highly recommend Dr. Sowards at Florence Hearing Health Care for superior care to anyone with a hearing problem”
12/12/2017 Review submitted online
Clinic details
About this hearing center
Florence Hearing Health Care offers comprehensive hearing evaluations and will work with you to find the hearing solution that fits your needs, lifestyle and budget. The staff is trained in the latest technology and offers a complete selection of hearing aids and devices from the top manufacturers. From diagnosis to treatment, and through the life of your hearing instruments, we provide our patients the best care in the industry.
Hearing care services
Our services include the following:
- comprehensive hearing evaluations and testing
- hearing aid sales – latest technology
- hearing aid dispensing and fittings
- hearing aid accessories
- hearing aid service including cleaning, checks, maintenance and repairs
- custom earmolds and hearing protection
- hearing aid batteries
- assistive listening devices
- tinnitus
- earwax removal
Hours of operation
Sunday | Closed |
Monday | 9:00 am - 4:00 pm |
Tuesday | 9:00 am - 4:00 pm |
Wednesday | 9:00 am - 4:00 pm |
Thursday | 9:00 am - 4:00 pm |
Friday | 9:00 am - 4:00 pm |
Saturday | Closed |
Evening and/or weekend hours available by appointment. Please call to schedule. |
Clinic links
Accepted forms of payment
- Visa
- MasterCard
- American Express
- Discover
- Cash
- Check
- Debit
- Financing available for those who qualify
- Insurance accepted, please call for details