Florence Hearing Health Care

190 Nonotuck St Ste 102 Florence, MA 01062

It is outside of normal business hours for this location. Please fill out the appointment request form for a call back.

(413) 667-4058

Staff

Photo of Jennifer Sowards, AuD, FAAA, CCC-A from Florence Hearing Health Care

Jennifer Sowards,
AuD, FAAA, CCC-A

Audiologist

Dr. Jennifer Sowards is a Massachusetts licensed audiologist. She has an exceptional understanding of hearing loss and the challenges it poses having had hearing loss since the age of 6. Dr. Sowards is knowledgeable in the latest technology in hearing aids and devices. She holds a Certificate of Clinical Competence in Audiology from the American Speech Language Hearing Association and is a fellow of the American Academy of Audiology as well as the Academy of Doctors of Audiology. She earned a Bachelor’s degree from the University of Kentucky in Communication Disorders and a Doctorate in Audiology from the University of Louisville.

Photo of Anna Niemi, AuD, CCC-A from Florence Hearing Health Care

Anna Niemi,
AuD, CCC-A

Audiologist

Having worked nearly twenty years managing finances for various small businesses in Western Massachusetts and Connecticut, Dr. Niemi decided to pursue a new profession where her work would have a more direct impact on the lives of those in the community that she serves.

A native of Massachusetts, she received her Doctoral degree in Audiology from the University of Massachusetts - Amherst in May 2020. Dr. Niemi completed her fourth-year externship with us at Florence Hearing Health Care. She is a Fellow of the American Academy of Audiology, Massachusetts Academy of Audiology and the Academy of Doctors of Audiology. She also holds a Certificate of Clinical Competence from the American Speech, Language and Hearing Association.

Along with her husband and two boys, Dr. Niemi enjoys traveling, hiking and spending time with their chocolate Labrador retriever, Jack.

Photo of Cassandra Falvey, AuD, CCC-A from Florence Hearing Health Care

Cassandra Falvey,
AuD, CCC-A

Audiologist

Dr. Falvey has always been drawn to the field of communication sciences and disorders. From the age of nine, her career goal was to become a Speech Language Pathologist. She knew early on that she wanted to help adult patients, and work in a clinical setting. A story similar to many in the field, Dr. Falvey discovered her passion for Audiology when she took her "Intro to Audiology" class in college. At the end of the final class, Dr. Favley knew she had found the career she was meant for. The diagnostic, rehabilitative, and technological aspects of the field called to her, and she knew this was what she wanted to do professionally. She discovered through her graduate studies her passion for providing hearing healthcare, and found a love in helping her patients find the best ways to communicate better.

Dr. Falvey earned her Bachelors' of Science in Communication Sciences and Disorders magna cum laude from The College of Saint Rose in Albany, NY in May 2015. Dr. Falvey then returned home to Western Massachusetts, and earned her Doctorate in Audiology from the University of Massachusetts Amherst in May 2019. She completed her fourth year externship at Baystate Wing Hospital and Medical Centers, where she continued to work and serve patients until joining the team here at Florence Hearing Health Care in March 2022. Dr. Falvey holds a Certificate of Clinical Competence (CCC-A) from the American Speech, Language, and Hearing Association.

Location

Clinic location map

Reviews

Healthy Hearing posts all positive and negative reviews that meet publishing criteria.

Read 67 verified patient reviews for Florence Hearing Health Care! Their average review score is 4.99 () from 67 reviews.

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“I was born without 100% hearing, and have been noticing that I was having trouble with certain letters (B, C and D - sound alike) and numbers (15 and 50 - sound alike), so I mentioned it to my primary PA and she referred me to these wonderful folks. I had not had my hearing really truly tested since I was a child - regular hearing tests are a joke (I can hear high pitch noise). I saw Dr Falvey and she put me at ease and explained every single step before she did it, explained everything after, she was patient and kind answering any and all questions I had. It was a great experience and I found out things about my ears/hearing I never knew. I highly recommend them and will happily come back again! Thank you :)”

Jody L. of Easthampton, MA   
06/01/2023    Review submitted online

“After several years of denial, I asked my physician for a referral to evaluate the extent of my hearing loss. He suggested Florence Hearing and I was able to meet with Dr. Niemi shortly thereafter. She took great care in characterizing the loss and in learning about the way that I lived before presenting a range of options. Based upon what I felt was important, I was given a "try-out" pair of hearing aids with the suggestion that I use them in as many situations as possible to determine if they were suitable. Dr. Niemi encouraged questions and concerns and she did not waffle in explaining that my hearing would never be restored to that of a 20 year old. She was precise in her manner and always encouraging. I've been using the hearing aids for two months now and they are an inobtrusive part of my daily routine. Its nice to hear birds chirping, doors creaking, and not having to ask people to repeat themselves. This is why I have rated Florence Hearing and Dr. Niemi so highly. ”

Bryan N. of Hatfield, MA   
07/27/2022    Review submitted online

“I cannot recommend Florence Hearing Center enough. I brought my mother to have her hearing evaluated and was so impressed by their hearing evaluation and the compassionate care they provided. The staff is so welcoming and treated us like family. Although there are hearing centers closer to home, Florence Hearing provides personal attention that is worth the drive. Highly recommend Florence Hearing Center!! They are the best!”

Renee S. of West Springfield, MA   
07/21/2022    Review submitted online

“I am a long time hearing aid user and the care that was shown to me in selection of the best bi-cross for me was excellent. The follow-up visit was meticulous. I have not had such compassionate care since I began using hearing aids. I also second the many comments about the staff and their responsiveness. This is the best plae to go in the Valley for excellent hearing care.”

DIANE P. of Florence, MA   
04/17/2022    Review submitted online

“I was evaluated for hearing loss and tinnitus by Dr. Niemi. I am so happy I chose this provider. Dr. Niemi walked me through every step from my assessment. She explained the results of my testing, options for next steps, the process for fitting of my hearing aids and provided follow-up calls and a visit. She clearly explained everything and I was at ease going through this new journey in my life. Lastly, I am so pleased that I can hear so much better with my new hearing aids. I can't say enough about Dr. Niemi and the staff at Florence Hearing Health Care Center.”

Nancy B. of Belchertown, MA   
02/01/2022    Review submitted online

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A message from Florence Hearing Health Care:

Please rest assured that Florence Hearing Health Care will closely monitor and follow all CDC and Massachusetts guidelines to ensure our patients and staff are safe. See our website for specific details of our COVID-19 protocols which include use of masks and disinfecting of all spaces and equipment between patients. Please call for more information.

Clinic details

Better living through better hearing

Florence Hearing Health Care offers comprehensive hearing evaluations and will work with you to find the hearing solution that fits your needs, lifestyle and budget. The staff is trained in the latest technology and offers a complete selection of hearing aids and devices from the top manufacturers. From diagnosis to treatment, and through the life of your hearing instruments, we provide our patients the best care in the industry. 

Hearing care services

Our services include the following:

  • comprehensive hearing evaluations and testing
  • hearing aid sales – latest technology
  • hearing aid dispensing and fittings
  • hearing aid accessories
  • hearing aid service including cleaning, checks, maintenance and repairs
  • custom earmolds and hearing protection
  • hearing aid batteries
  • assistive listening devices
  • tinnitus

 

Amenities

Free wifi

Free WiFi

Convenient parking

Convenient parking

Curbside service

Curbside service

Wheelchair accessible

Wheelchair-accessible

Service pets welcome

Service pets welcome

Financing available

Financing available

Tinnitus

Tinnitus

 Remote hearing aid programming

Remote hearing aid programming

Masks worn here

Masks worn here

Hours of operation

SundayClosed
Monday9 am - 4 pm
Tuesday9 am - 4 pm
Wednesday9 am - 4 pm
Thursday9 am - 4 pm
Friday9 am - 4 pm
SaturdayClosed
Evening and/or weekend hours available by appointment. Please call to schedule.

Amenities

Free wifi

Free WiFi

Convenient parking

Convenient parking

Curbside service

Curbside service

Wheelchair accessible

Wheelchair-accessible

Service pets welcome

Service pets welcome

Financing available

Financing available

Tinnitus

Tinnitus

 Remote hearing aid programming

Remote hearing aid programming

Masks worn here

Masks worn here

Clinic links

Accepted forms of payment

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Cash
  • Check
  • Debit
  • Financing available for those who qualify
  • Insurance accepted, please call for details
Disclaimer: This clinic profile is for general information purposes only.